Infigo

The product is very strong, but one of the greatest assets is the company and team behind it. They clearly have a well-thought-out, methodical approach to extending the product's features and functions. They are are not simply chasing the next sale and adding one feature to satisfy a new prospect. The system is extremely versatile. The editors such as mega editor and the basic Infigo personalization tools are excellent. We have seen them greatly improve the user experience within the last two years. And, the company listens to its customers to understand what we need to meet the demands of our clients.

Like any product, as it continues to develop, it has many features and functions available, but this can also cause challenges on understanding and implementing all the pieces. It's a good problem to have. The support team is constantly updating a knowledge base and is quick to respond to even the simplest of inquiries. However, it would be nice to see a bit more live or recorded training on the new features. This is candidly minor in the scheme to the offering, though. They clearly work toward cleaning up older features and organizing the administration of the system as best they can without disrupting current users.

• Extremely customizable and dynamic templates. I had heard this statement over 100 times from other web to print providers, but they really mean it with Catfish. Believe me, you’ve never seen anything like it. Yes, making them very dynamic does require JavaScript knowledge, BUT having the ability to do that is the part that we like.
• Frequent software updates with new features and integrations.
• Fast and reliable system.
• Site is very customizable. One thing that stood out the moment I found Catfish was that every site built with the platform looked different. As funny as that sounds, the majority of web to print solutions on the market do not allow much flexibility with frontend customization, so you can immediately tell what software is behind the site.
• Powered by AWS
• API integrations
• Amazing order management system (known as the Shared Print Operations in Catfish)
• The team behind Catfish. I will say this a million times if I have to, but the team behind the software is probably just as important as the software. The reason being is because a lot of companies want guidance when implementing a new system and most likely will have many questions. The Infigo team has setup a great customer support site for submitting questions and the turnaround time is typically within 12 hours if not less. The team is also looking out for you. Not many companies can say they are there for their customers as much as they are their software. That being said, Infigo has the best

• Advanced templates do require quite a bit of JavaScript knowledge and programming, but if you have someone in-house that knows JavaScript then it’s a piece of cake.
• Could have more documentation around advanced scripting and API’s.
• Too many settings in admin can become overwhelming on some screens.

Catfish is a scalable web2print platform that has some great integration features. Our MIS Tharstern integrates better than other platforms.
Infigo Designer is a powerful template engine that excels in conditional content. MegaEdit is also a good template engine, that has endless product applications.
Also, the support team has been great from the beginning. It's growing and that has been encouraging and noticeable.

It's not ready out of the box. Assembly is required, which is fine if you're a diligent coder.
Although both design templates are great, having two to choose from and two to learn makes it difficult to master both and thereby fully utilize its capabilities. It would be nice to have just one that could possess the primary strengths of both.
Also, there is some lack of functionality that is frustrating. No high-res proofing online, no file catalog for customers, no front end order overview (save order approval), no inventory dashboard.