
Sobre Scout
Scout es una solución basada en la nube que está diseñada para ayudar a negocios de cuidadores de mascotas y paseadores de perros mediante programación de citas y facturación. Sus principales funciones incluyen personalización de la marca, seguimiento temporal y ubicación, gestión de documentos, evaluaciones del desempeño de los empleados, generación de clientes potenciales y notificaciones.
La aplicación ayuda a los cuidadores a mantener múltiples perfiles de mascotas, realizar un seguimiento del progreso del trabajo y capturar fotos durante el registro de entrada/salida. Los gerentes pueden usar la solución para crear facturas personalizadas, automatizar los procesos de pago para varios modos y generar facturas. Scout viene con una función de bóveda que permite a los miembros del personal archivar y compartir registros de vacunación con los propietarios a través de un enlace en el que se puede hacer clic.
Scout se integra con aplicaciones de calendario de terceros, como iCal, Google Calendar, Outlook y más. La plataforma permite a los dueños de las mascotas crear biografías y proporcionar información, como el comportamiento del animal, su rutina, tiempo de alimentación y medicamentos, para los trabajadores. Los clientes pueden usar la aplicación móvil para programar/cancelar servicios, así como recibir detalles de las actividades a través de tarjetas de informes electrónicos al final de la visita.
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Opiniones
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- Software usado A diario durante 6-12 meses
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Experience with SCOUT is amazing. Everything from email replies to their software is exceptiona...
Revisado el 16/4/2018
Saves me a ton of time, I am able to compete with big businesses, and customers love it
Saves me a ton of time, I am able to compete with big businesses, and customers love it
Puntos a favor
Looks great, very modern, and easy to use. It keeps getting better and better with time. I tried many others and no one matched SCOUT.
Respuesta de Scout
Thanks for the sparkling review, Esteban!
I appreciate you recognizing our commitment to continually updating the software with new features. We hope you like our next release!
- Sector: Servicios para el consumidor
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 6-12 meses
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
I love this app, and so do my clients!
Revisado el 28/3/2019
Scout has solved all of my organizational/scheduling problems, and has also entirely managed my...
Scout has solved all of my organizational/scheduling problems, and has also entirely managed my billing for me, and for these two reasons alone I'm really thrilled with the software and plan to continue using it indefinitely. The added benefit of being able to keep my clients updated about their services in real time is the icing on the cake! Being able to communicate with clients in this way has also really cut down on the amount of time I need to spend outside of service appointments in discussion with them - leaving more of my downtime for me. Love this app and despite a few issues around increased functionality and options, would strongly recommend it to anyone in the industry.
Puntos a favor
This software is so easy to use - easy enough that all of my clients thus far have been able to use it with minimal troubleshooting from me, and they all LOVE it, even the ones who were initially sceptical or just not as excited about the benefits of the app. On my end, the simplicity of the app and desktop software made it easy to jump into using quickly - a very minor learning curve. I don't have any employees at this time but if that day ever comes I feel really confident that it will be easy for anyone I hire to pick up and use this software.
Desventajas
The one thing I have noted a couple of times is that the simplicity of the software does at times mean there are fewer options to for how you can use it. I checked into a couple of other similar platforms and was immediately overwhelmed by how many options were available to customize them to my own specific needs - so not having so many options was a selling point for me, but there have been times when I wished the app worked in ways that it simply does not yet. Having said that, the developers are awesome about requesting and listening to feedback from users, and they even have a system in place for users to publicly discuss and weigh in on potential changes - using the Trello website you can even see the updated progress that is being made towards implementing new options and changes. Also the developers are incredibly good about responding to any and all problems that might come up, no matter how small, in an almost shockingly short amount of time! So the customer service is another huge selling point.
- Sector: Hostelería
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Needs some tweaking...
Revisado el 27/5/2019
Won't be renewing if the annual fee & Braintree fees remain as high as they are.
Won't be renewing if the annual fee & Braintree fees remain as high as they are.
Puntos a favor
I appreciate the simplicity and clean interface. As well as the ease of billing and converting leads to clients.
Desventajas
Where to start... As a small business owner I feel the cost of the app combined with the Braintree fees is pushing me to not renew. I also am frustrated that I do not get direct alerts to my iPhone when new appointment requests come through. Instead it goes to email. As a busy dog walker I often don't check my email until the evening & early morning. This has lead to missing those last minute pet sitting requests. Lastly, I don't like how there are certain functions as a business owner I can't do. Instead I have to contact support. For example, deleting clients that have dropped off.
Respuesta de Scout
Thank you for your feedback, Camille. I wanted to take a moment to address some of your concerns:
Pricing
Our pricing is very much in the middle of the pack. We aren't the cheapest, but we aren't the most expensive either and we believe for all of the tools that you get, it's a great value. With our annual fee, you're saving 17% over regular pricing which is cheaper than 90% of the competing softwares on the market.
Credit Card Fees
Credit card fees are currently not something we control. If you look at competing softwares, they generally all offer the same rates and that's because it's dictated by the payment processing companies. 2.9% + .30 is a standard across the industry. We are working with Braintree to negotiate lower rates in bulk, but it's not something that they budge on easily.
Other Functions
We can definitely always improve and will continue to do so. For alerts direct to your phone, the vast majority of customers take advantage of our email alerts.
Thank you!
- Sector: Servicios para el consumidor
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante 1-5 meses
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Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Review of Scout
Revisado el 23/6/2020
Puntos a favor
I really like the email feature of Scout. I like how I can send certain emails to all my clients at the same time, or to certain ones as needed. The emails sent from Scout to my clients look very professional with my company colors and logo. I also love how you upload your service agreement and Scout keeps track of who signed / agreed and when. Unlike other pet service apps Scout allows you to write notes for the owner throughout the service rather than only after the service has been completed, and we can upload multiple photos for the owner to view. I find the "file vault" feature of Scout to be extremely helpful by keeping important documents organized, and it is easy to upload documents into each client's profile. Customer service has always been quick to respond and eager to help or answer any questions.
Desventajas
There are a few features from Scout that I would like to see improve. It would be extremely helpful if there was a scout admin app so that we could approve / alter walks via an app rather than a link through safari. It would also be helpful to get push notifications on our phone for appointment requests in addition to receiving an email. I've also had trouble with the billing process. As the administrator I would like to see exactly what my client is going to be billed as soon as the service is scheduled. I would like to be able to bill them before the service is over because as a pet sitter I require 50% payment ahead of time for certain services. At a meet and greet a client also tried to input their payment information and kept getting an error message. I had to allow for an alternate payment method just so the client could sign into Scout and I could show them how to schedule an appointment, etc. One last suggestion would be to have a website that allows clients to make appoints because several older clients prefer to use a computer rather than a smart phone. As of right now those without smart phones have to contact the administrator via phone or email and the administrator has to go into Scout and create the appointment for the client.
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Super simple to use. Quick to setup. It just works, so we don't have to.
Revisado el 11/6/2018
Puntos a favor
This software seems like it was built for us. We have been doing sitting/walking since 2001, so have learned some lesson along the way. Most experienced companies are learning the same lessons and then mitigating them in one of a few ways. Scout is great because it's clear they have learned these same lessons and take you right to the solutions that matter.
Here are the heavy hitters for us that Scout "just does".
Employee issues (scheduling/availability, payroll/commissions, accountability/quality assurance). Logistics (home access details, workflow, job assignment).
Customer (auto-invoicing, auto-billing, walk status, walker location, request appointments, electronic agreements, etc).
What this means is that we can reduce manual effort which both increases accuracy as well as free up time to focus ON the business instead of IN the business.
In addition to these awesome software features, it is dead simple to use and the support team is spectacular. New releases are happening constantly and they come directly from customer feedback.
Desventajas
Right now it requires two apps (one for customers and one for walkers) while only allowing administrative access via webpage. It would be nice to have a web interface for customers and administrative duties, and then consolidate to a single app (while also adding administrative functions).
From our communications with the dev team, this is going to be a part of one of their big releases, so I guess this "Con" will be short-lived anyway.
Respuesta de Scout
Matt, thank you for the amazing review! We really appreciate it!
Preguntas frecuentes sobre Scout
He aquí algunas preguntas frecuentes sobre Scout.P. ¿Qué tipo de planes de precios ofrece Scout?
Scout ofrece los siguientes planes de precios:
- A partir de: 25,00 US$/mes
- Modelo de precios: Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de Scout?
Los clientes habituales de Scout son:
Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite Scout?
Scout admite los siguientes idiomas:
inglés
P. ¿Scout es compatible con dispositivos móviles?
Scout admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra Scout?
Scout se integra con las siguientes aplicaciones:
Google Calendar, Gusto, Microsoft Outlook, Stripe, Xero, Zapier
P. ¿Qué tipo de asistencia ofrece Scout?
Scout ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat
Categorías relacionadas
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