Shop-Ware
Sobre Shop-Ware
Shop-Ware es una solución basada en la nube que ayuda a talleres de reparación de automóviles a gestionar los procesos relacionados con la colaboración, el seguimiento de trabajos, la asignación de tareas y la mensajería para mejorar la productividad de la fuerza laboral y aumentar las ventas. Permite a los clientes mostrar detalles de servicio con imágenes, videos, datos de escaneo y más para facilitar las solicitudes de órdenes de trabajo.
Las principales funciones de Shop-Ware incluyen gestión de inventarios, búsqueda de VIN, presupuestos/estimaciones, seguimiento del historial de servicio, programación de mantenimiento, facturación, CRM y gestión de órdenes de trabajo. Los técnicos pueden usar la funcionalidad de fuente de notas para mostrar datos de escaneo, videos, imágenes, recomendaciones, servicios y más para revisar y evaluar los próximos pasos en el proceso. Además, la aplicación basada en búsquedas permite a las empresas realizar un seguimiento de los pedidos de reparación, asignar piezas de máquina y actualizar trabajadores con órdenes de trabajo pendientes para optimizar la priorización.
Shop-Ware incluye una herramienta de filtro para determinar la condición de las piezas por lotes, organizarlas de acuerdo con el proveedor/estado y volver a existencias del inventario utilizando el portal PartStech. La integración con QuickBooks Online permite a los usuarios generar datos y facturas de clientes/facturación, generar informes basados en rangos de datos ilimitados y agilizar el registro de clientes para conciliar pagos pendientes.
Precios desde:
No disponible
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a Shop-Ware
Dispositivos
Tamaño de la empresa
Disponible en los países siguientes
Canadá, Estados Unidos
Idiomas admitidos
inglés
Precios desde:
No disponible
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a Shop-Ware
Imágenes
Funcionalidades
Funcionalidades totales de Shop-Ware: 42
Alternativas
Tekmetric
Mitchell RepairCenter
NAPA TRACS
Shop Boss
Opiniones
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- Sector: Automoción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Vern's Review
Revisado el 6/3/2020
Overall anytime there was an issue Support was fantastic to resolve it promptly. When we ask for...
Overall anytime there was an issue Support was fantastic to resolve it promptly. When we ask for new features our opinion is taking seriously and they seem to come to life. For multi-shop web based programs available, Shop- Ware is fantastic.
Puntos a favor
I love the fact that the customer can approve the work if they are unable to speak on the phone. I like the user friendliness of the program that allows for easy training. I like the fact that we can communicate easily with the customer. I also like that there is a record of everything. The log feature really helps hold my team accountable when it comes to issues with use or customers. I like that just about everything in the program is customize-able. I like the abilities of multishop where we can transfer a technician from shop to shop with ease.
Desventajas
I strongly dislike the inventory system. I do not like that any time a part is purchased that it adds it to inventory making it very difficult to manage our internal inventory. it would be nice if inventory could be divided into internal and external. I don't like that when texting a customer they have to click a link. Currently with certain phone providers, it prompts the customer to the log in page instead of their RO. I wish there were a way to have a text message conversation with the customer and log it like other programs use. I wish some of the reporting was easier to use and more customizable. I wish there was a way to transfer internal inventory between stores. It would be nice if repair link could integrate.
Alternativas consideradas
Shop BossRazones para elegir Shop-Ware
Omnique was very cryptic with its features. When reporting problems to their support team, the team ALWAYS stated this was the first time they had heard of that and rarely came up with solutions. The program was very difficult to estimate with.Razones para cambiar a Shop-Ware
Amongst others. Shop-ware was one of the only multi-shop web based platforms that could be customized to how our shop was run. We were ready to go on Shop Boss and before launch we found that we could not create canned jobs and that completely ruined it for us.- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Great product for an independent automotive shop.
Revisado el 15/6/2022
Overall this program is WAY easier & user friendly than ROWriter. It takes much less time to get...
Overall this program is WAY easier & user friendly than ROWriter. It takes much less time to get estimates done, sent to customers & approvals/declines. helps the techs work more smoothly.
Puntos a favor
What we liked most is how easy it was to start using. Everyone adapted very quickly. We really like the ability to communicate with our customers with much more than just a phone call. We also really like the customer approval option. It is nice to see the customer actually have to approve estimates physically; There is proof of approval.
Desventajas
We would recommend a few changes:
1. When customers approve recommended jobs, the email tittle just reads APPROVED when in fact..it will read that even if the job has been declined.
2. The ability to customize the calendar.
3. The ability to customize the payroll report. currently it adds up anything over 8 hours in a day is OT..but it would be great to have any hours over 40 hours a week is OT.
4. It would be great to be able to decode very old VIN's
5. It would be great to be able to color code the status bar on the top of a work order.
6. It would be great to have one more sync option to accounting link so it matches my QB when customers pay their bill.
Alternativas consideradas
Mitchell RepairCenterRazones para elegir Shop-Ware
ROWriter was crap. Old and les and less user friendly. The "upgrades" got worse. Had to use a thumb-drive for backups everyday. They would NOT upgrade us anymore because our computers were a bit outdated.Razones para cambiar a Shop-Ware
Mitchell does not work well with all the European cars we work on.- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Shop-ware review
Revisado el 11/3/2020
Great customer service. Slow to grow and adapt compared to industry competitors.
Great customer service. Slow to grow and adapt compared to industry competitors.
Puntos a favor
Ease of use. Very easy to teach someone how to use it. GP$/hr quickly available to estimator.
Desventajas
No two way communication with customer
Labor guide is almost always wrong
Cannot see tech total clocked in time on a ticket without opening the clock up on each individual job and manually adding it together.
When building an estimate on the main screen, as opposed to a recommended service on the right, the correct labor times do not follow the job to future tickets. Making the use of “past services” worthless unless you built it on the right under recommended services.
Would love to be able to look up fluid type and quantities within Shop-ware and not have to rely on or transfer Info to another system to find out that info.
Alternativas consideradas
TekmetricRazones para elegir Shop-Ware
Alldata manage online was not what we needed.Razones para cambiar a Shop-Ware
To be honest, not if the sms systems were where I wanted / needed them to be. However, SW seemed like they would get to their faster and were better suited to become an industry leader.- Sector: Automoción
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Shop-Ware is possibly the best automotive shop management software available.
Revisado el 20/6/2022
Puntos a favor
I love the clean user interface and the continual improvements being made.
Desventajas
I would love to see a labor matrix for older cars, and better tracking of time completed on open RO's (AKA Labor Inventory). Also, I'd love it if the inspection would allow the images/videos to be inserted directly into the line items with which they are associated.
- Sector: Automoción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Works Great From a Parts Guy's Viewpoint
Revisado el 14/6/2022
I came from a dealership with a complicated piece of garbage DMS system & when I arrived here it...
I came from a dealership with a complicated piece of garbage DMS system & when I arrived here it was a big relief to have a system thaat is user friendly and so easy to use
Puntos a favor
The integration with vendors works great. Billing out parts and having them show in inventory with bin locations is a great tool.
Desventajas
I would like it to be easier to pull history of part numbers
Preguntas frecuentes sobre Shop-Ware
He aquí algunas preguntas frecuentes sobre Shop-Ware.P. ¿Qué tipo de planes de precios ofrece Shop-Ware?
Shop-Ware ofrece los siguientes planes de precios:
- A partir de:
- Modelo de precios: Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de Shop-Ware?
Los clientes habituales de Shop-Ware son:
Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite Shop-Ware?
Shop-Ware admite los siguientes idiomas:
inglés
P. ¿Shop-Ware es compatible con dispositivos móviles?
Shop-Ware admite los siguientes dispositivos:
P. ¿Con qué otras aplicaciones se integra Shop-Ware?
Shop-Ware se integra con las siguientes aplicaciones:
Broadly, Demandforce, Kukui, MechanicNet, MyShopManager, Nexpart eCommerce, PartsTech, QuickBooks Online Advanced, Quickbooks Online, autotext.me
P. ¿Qué tipo de asistencia ofrece Shop-Ware?
Shop-Ware ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat
Categorías relacionadas
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