Cro Software Solutions

4,2 (49)
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Solución de gestión de activos industriales y distribución basada en la nube

Sobre Cro Software Solutions

CRO Software es una solución de distribución de transporte basada en la nube que permite a pequeñas y grandes empresas gestionar el enrutamiento, la facturación, el reciclaje, la logística, el seguimiento de activos y el desperdicio industrial. La solución proporciona acceso centralizado a clientes, conductores, distribuidores y administración a través de un panel interactivo.

CRO Software ofrece una gama de características tales como facturación, despacho de emergencia, seguimiento de kilometraje, despacho asistido por computadora, gestión de pedidos, base de datos cliente/cliente, seguimiento de vehículos basado en GPS y enrutamiento y programación. La plataforma incluye aplicaciones para conductores con registros de turnos, actualizaciones en tiempo real, un sistema de chat y alertas. La funcionalidad de enrutamiento automático permite a los usuarios crear rutas virtuales a través de múltiples zonas de ruta.

El software CRO facilita la facturación automática que permite a los usuarios administrar precios de tipos de activos, productos y servicios personalizados. La función de procesamiento de facturas permite a los usuarios crear, editar, guardar y enviar facturas. CRO Software también se integra con aplicaciones de terceros como QuickBooks y Geotab.


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Cro Software Solutions

4,2 (49)
VS.
El más valorado

Precio inicial

400,00 US$
mes
40,00 US$
mes

Opciones de precios

Versión gratuita
Prueba gratuita
Versión gratuita
Prueba gratuita

Funcionalidades

79
159

Integraciones

1
6

Facilidad de uso

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Relación calidad-precio

4,3 (49)
4,6 (1.504)

Atención al cliente

4,6 (49)
4,6 (1.504)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones

Calificación general

4,2 /5
(49)
Relación calidad-precio
4,3/5
Funcionalidades
4,0/5
Facilidad de uso
4,3/5
Asistencia al cliente
4,6/5

¿Ya tienes Cro Software Solutions?

¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.

Mostrando 5 opiniones de 49
Emanuel
Calificación general
  • Sector: Transporte/transporte en camión/ferrocarril
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Very happy using CRO as a waste hauler!

Revisado el 1/3/2019

With CRO, I have been able to serve all of my customers that are recurring extremely effectively....

With CRO, I have been able to serve all of my customers that are recurring extremely effectively. One of our trucks does 100+ customers per day and getting the driver to know which bins to empty and not forget other customers is great! Great customer service!

Puntos a favor

Ever since we started using CRO, we've effectively been able to stop using a whiteboard and paper to compile jobs. All stats about assets, asset history, customer information, and even driver feedback get recorded effortlessly.

Desventajas

Vehicle tracking has not yet the best. If I was able to have drivers do pre-trip inspections using CRO, and automatically calculate Hours Of Service as well, it would be even more valuable. I currently use GeoTab, although it is integrated, I'm not sure what the point is in the integration. I think CRO could take the place of GeoTab's ability to tracking and record inspections.

Respuesta de Cro Software Solutions

Hello, thank you for the review. We are working on a new Off Line Drivers App, we will then add the pre and post inspections etc. We are looking at every available option to improve the Drivers App. Thanks again,

Andrew
Calificación general
  • Sector: Transporte/transporte en camión/ferrocarril
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Streamlined and loving it!

Revisado el 12/11/2020

Cro Software allows our end users to be much more versatile in what they can do and how quickly...

Cro Software allows our end users to be much more versatile in what they can do and how quickly they can do it, freeing them up to do other taks and eliminating the multiple and repeated steps we had become so dependent on over the yeras.

Puntos a favor

Our company rents and services a fleet of about 10 trucks and 2,000 portable toilets and Cro Software's drag and drop dispatching makes managing this a breeze compared to other software we have used in the past. Whether in the office, at home or even on my phone, I can see where drivers are at in their routes and stay current on and manage their workflow.

Desventajas

The only downside I have noticed on our end is the integration with Quickbooks could be smoother. It has saved us hours of data entry using their web connector function, but it does require frequent collobration with our IT firm to shore up glitches and issues. I am, however, confident this is something that will continue to be smoothed out over time.

Usuario verificado
Calificación general
  • Sector: Transporte/transporte en camión/ferrocarril
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Otro durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Classic Overpromise and Underdeliver scenario.

Revisado el 5/3/2019

We signed up for Cro Software hoping it would be a much needed upgrade to the outdated software...

We signed up for Cro Software hoping it would be a much needed upgrade to the outdated software system. I had my doubts at the very beginning and started to express my frustrations within the first 30 days. I told them after the very first training session that I no longer wanted the billing piece. I was charged for it anyway and I felt like I had to tell 3 different people I didn't want billing any more before I could get anyone to hear me. With the other missing pieces we were always assured that the critical pieces that we needed "were in the que and would be added soon." Meanwhile I had to use my old software and make double entries to it and to Cro (very time consuming) in order to keep track of the information for which I am required to do reporting for the state. I paid for peace of mind, not to have more work on my office staff. We quit using Cro after 90 days. We had about 5-7 hrs training total (all of which were longer than they needed to be and less effective than they could have been). We were told that we could not get any of our money back (our large upfront payment or any monthly fees) because they had already done "so much" training. I should have been the one reimbursed for the training because it was such a painful waste of my staff's time. They also said that because Cro has so many happy customers they couldn't understand what our problem with them was. Moral of the story: They don't listen. This ranks as one of my most painful lessons.

Puntos a favor

Dark background colors are easy on the eyes. The basic functions of the software is very straightforward and quick to learn.

Desventajas

The upfront, non-refundable licensing fee of several thousand dollars. Never sign a non-refundable contract when you have no experience with the software other than demonstrations--that was our very painful life lesson!! Cro software was touted as a comprehensive solution and it was not. It lacked one of the most fundamental pieces that we needed in order to operate effectively (that our outdated software covered handily). There is also no way to securely capture credit card information. Our outdated software was able to do a better job of this and there are even better options with other software. A close competitor, CORE software, has a way to tokenize cardholder data and is PCI compliant.
Tech support was frustrating to work with. It was generally the same person who had a tendency to assume they knew what you were trying to understand before fully listening to the question and would proceed to talk over you or go on ad nauseam on the training when we already had that part down. It would be tricky, but we'd have to find ways to interject or interrupt so that we didn't waste 2 hours. We had a 2 hour training on billing in which all I wanted to do was to try one invoice to see how it would show up in my online accounting system. I was finally able to get them to try that at the very end and as I suspected that billing was not going to sync with my books without a lot of changes to my accounting. I would have liked to have saved the 2 hour training session.

Respuesta de Cro Software Solutions

Hello, I am very sorry for any miscommunication between your staff and ours. We have never advertised to have a full accounting solution with credit card processing etc. Currently we do rely on a back-end accounting platform to manage the account balances and payments. We are always working to improve the software for all of our users by adding new features, in this case I think we added several only to be told more was needed. I wish these issues had been brought to our attention prior to the decision to go with Cro so we could have addressed them then. We will never purposely mislead a Cro Provider! I do thank you very much for taking the time to write this review, I sincerely hope we have an opportunity to talk again in the future and change your opinion of Cro Software. We are available anytime 844-276-2467

Wendy
Calificación general
  • Sector: Servicios medioambientales
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

CRO Software

Revisado el 5/11/2020

Overall, we are happy with CRO Software. There are a few kinks here and there that we have worked...

Overall, we are happy with CRO Software. There are a few kinks here and there that we have worked through or are still working through but they are really good to work with!

Puntos a favor

CRO Software has been great to work with. Their people are great! They are always available to help out when needed.

Desventajas

There are a few things that this software cannot do that we need it to do. We are hoping that we can get these features soon!

Diane
Calificación general
  • Sector: Transporte/transporte en camión/ferrocarril
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

It's a Journey

Revisado el 21/8/2018

Our experience has been bumpy but we are slowly gaining momentum with the program. Overall we...

Our experience has been bumpy but we are slowly gaining momentum with the program. Overall we really like the program and as we gain experience and confidence it becomes more effective. The company personality is outstanding. Even with slight hiccups to our implementation of the program the support from the staff has made those challenges easier to deal with.

Puntos a favor

One of the most productive features is the ability to assign drivers requests simply by dragging and dropping to appropriate column.
Another feature I have found to be very useful is the Master Report. This page allows you to search, sort, and analyze data very effectively.
The Map tracking and routing features is also being used frequently throughout the day to our dispatchers advantage.

Desventajas

The biggest complaint I have is the lack of a written manual. Not every one is a visual learner. The videos are helpful but if you are just looking for a quick answer to confirm a proceedure before doing something in the program you have to watch the whole video and hope your answer is there.

The customer support is exceptional; however, sometimes you just want to find the answer yourself without having to chat, email or call someone.

The training we received was not very effective and was a big obstacle to overcome initially. Truthfully, I am not sure what the actual training process was supposed to be since ours did not seem to follow a typical formula.

The other feature that is not positive for us is the "override" button. We feel it is a feature that should be able to be turned on or off. If your drivers are still learning and get frustrated with not finding the asset they are looking for they very readily use the override rather than reach out for assistance causing additional work for the dispatch staff.

Respuesta de Cro Software Solutions

Hello Diane, Thank you very much for the review. We are working on a written training manual. I will check with the developers regarding the "Override" being optional for Drivers, please let us know more about how it is causing issues for you and your Drivers. We have a four step training process that we try our very best to follow, if needed you have free unlimited training available to you anytime just let us know.

Mostrando 5 opiniones de 49 Todas las opiniones

Preguntas frecuentes sobre Cro Software Solutions

He aquí algunas preguntas frecuentes sobre Cro Software Solutions.

Cro Software Solutions ofrece los siguientes planes de precios:

  • A partir de: 400,00 US$/mes
  • Modelo de precios: Suscripción
  • Prueba gratis: No disponible

Los clientes habituales de Cro Software Solutions son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Cro Software Solutions admite los siguientes idiomas:

inglés

Cro Software Solutions admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

Cro Software Solutions se integra con las siguientes aplicaciones:

QuickBooks Online Advanced

Cro Software Solutions ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para Cro Software Solutions.