TablesReady

TablesReady

Solución de lista de espera con funciones de CRM y POS

4,6/5 (18 opiniones)

Información general sobre TablesReady

¿Qué es TablesReady?

TablesReady es una solución de gestión de listas de espera basada en web para empresas de todos los tamaños en los sectores de hostelería, comercio minorista, salud, entretenimiento y restaurantes. El sistema proporciona a los usuarios la oportunidad de crear reservas y citas de forma remota sin estar presentes en la ubicación. Incluye funciones de lista de espera digital, sistema de notificación, integración de POS, cuentas de clientes, analíticas de tráfico y más. La lista de espera es accesible desde cualquier navegador web y alerta a los clientes cuando se acerca su turno. Además, el software proporcionará alertas codificadas por colores si se omite una reserva o si un tiempo de espera ha superado el tiempo asignado.

TablesReady permite a los usuarios realizar reservas según la hora del día, disponibilidad y tamaño de reserva. El sistema muestra la información proporcionada por el cliente para garantizar que las reservas no se solapen y los clientes no creen reservas involuntariamente. Con el software, los clientes también pueden crear sus propios perfiles y recibir alertas por correo electrónico o SMS sobre próximas promociones, inauguraciones o descuentos de cumpleaños. Las métricas clave, como el tiempo de espera promedio, las horas de entrada y las entradas anticipadas, se pueden supervisar con la función de analíticas detallada. Esto ayuda a las empresas a comprender el tráfico y las tendencias de espera a través de un sistema centralizado.

Información general sobre TablesReady

Precio

A partir de
69,95 US$/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de TablesReady

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Asia, Australia, Brasil, Canadá, China y otros 5, Europa, Alemania, India, Japón, Latinoamérica
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de TablesReady: Reservations can be added in TablesReady for specific tables
Captura de pantalla de TablesReady: Reservations can be added in TablesReady for specific tables Captura de pantalla de TablesReady: The main waitlist page allows users to notify customers with a single click Captura de pantalla de TablesReady: TablesReady offers a public waitlist self-add/kiosk mode Captura de pantalla de TablesReady: Customers can add their phone numbers to the waitlist to receive SMS notifications Captura de pantalla de TablesReady: The customer management feature allows customers to create profiles for promotional materials Captura de pantalla de TablesReady: Data can be exported from TablesReady to gain insight on customer analytics and trends Captura de pantalla de TablesReady: Email and SMS notifications can be customized

Opiniones de TablesReady

Opiniones de TablesReady

Calificación general
4,6
/
5
Excelente
11

Muy bien
6

Normal
1

Pobre
0

Malo
0

Relación calidad-precio
4,4
Funciones
4,5
Facilidad de uso
4,8
Asistencia al cliente
4,6
94% Un ha recomendado esta aplicación
Jerry G.

Review


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Kaitlyn F.

Excellent Investment for Busy Restaurant


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Usuario verificado

Nothing special

We are looking for a different platform


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Janice K.

tables ready user - small restaurant with long line ups

we used to have our customers stand in a line to get in. we are extremely busy and we couldn't allow them to leave the line as they would lose their place if their names were called. it was stressful for staff and customers were often upset with our system but we didn't have any other option. since we started using tablesready, our customers are able to walk around the area and do some shopping or grab a drink elsewhere until their table is available. its much less pressure on our staff and our customers are very happy with the system.


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Josh T.

Great Restaurant Tool

Overall, we are very pleased with TablesReady and have recommend it to others. It allows us to clear up our front door and not have a massive amount of people waiting in the already small entrance. Customers would not come into the restaurant if it was too full, but with this software the front entrance stays open and available for more customers to come in.


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Jerry G.
Sector: Restaurantes
Tamaño de la empresa: 51-200 empleados
Traducir a español

Review

Software usado Semanalmente durante 1-5 meses
Revisado el 27/5/2019
Fuente de la reseña: Capterra

Puntos a favor

Easy to install and teach staff.

Puntos en contra

Little confusing customizing times and messages.

Desglose por calificación

Relación calidad-precio
Facilidad de uso

Probabilidad de recomendación: 10.0/10

Kaitlyn F.
Sector: Restaurantes
Tamaño de la empresa: 51-200 empleados
Traducir a español

Excellent Investment for Busy Restaurant

Software usado Otro durante Más de un año
Revisado el 26/5/2019
Fuente de la reseña: Capterra

Puntos a favor

What we enjoy most about TablesReady is how it limits background noise for our guests who are dining. Instead of yelling out names and interrupting everyone's dinner experience, it is discreet and more professional. We like that it keeps track of what time each party arrived and that we can input reservations as well. It de- clutters our Host stand. Very effective and guests love not having to wait around the Host stand to be called. Instead they may go enjoy a cocktail and/or run an errand.

Puntos en contra

What we like least is not an issue with the software but more human error. If we are busy and the Host inputs a telephone number incorrectly, we have no way of getting in touch with them unless the Host remembered who they were. In addition, many people do not wish to disclose their telephone number and we are forced to remember who they are so we may retrieve them. And lastly, some people do not pay attention to their phones as they are trying to enjoy their evening out. But other than that, the software itself is very effective and convenient.

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Respuesta de Table's Ready

Thanks for the review! We appreciate it.
If you choose to enable the "confirmation" text notification when you add someone to your list, it will give you an error message pretty much right away after adding a party to your list if that SMS failed, so you can get a warning that the number was entered wrong. Then you can try a new phone number while they're still standing there. (That won't help if the number is still valid but went to someone else, however.)
If someone doesn't respond to the ready text, you can try sending an automated phone call if you click the phone button. That tends to buzz/ring the phone a bit more and get their attention.
And if people don't have phones or don't want to give their number, we usually recommend asking them to check back in after X amount of time, where X is less than you think their actual wait will be. So, if you think their wait is 30 minutes, have them check back in after 20 to get an update. You'll spend less time tracking them down.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Usuario verificado
Sector: Restaurantes
Tamaño de la empresa: 13-50 empleados
Traducir a español

Nothing special

Software usado A diario durante 1-5 meses
Revisado el 2/11/2018
Fuente de la reseña: Capterra

We are looking for a different platform

Puntos a favor

It's relatively easy to use
simple set up

Puntos en contra

too expensive
out of state numbers the customers get called from is a constant problem
the green on green makes it hard to tell how many people you've selected
the fact thats there's no data base sucks
there should be a call a head feature as well as reservations especially for the price.
there should be able to add more than one set of notes like high chair, section b and request
There should be prep sets for notes rather then remembering

Traducir a español

Respuesta de Table's Ready

I'm very sorry to hear about your experience with our service. However, your description of our product does not sound like ours. For example:

-You can add multiple notes to any party. You can also pre-define commonly used notes that you can then select from a drop-down.

-We use very little green in our app, and I can't think of anywhere we use "green on green." We also have no place where you'd select people, so I don't know what it means that you "can't tell how many people you've selected." Almost everything in the app is one party at a time.

-We have both a call ahead feature (we call it "public waitlist"), and we allow reservations.

-We give you access to your customer database in the "Customers" tab. You can also export the majority of that data, except phone numbers, under Settings.

-People will be called and your restaurant's phone number will be used as the caller ID if you verify your number with us.

Please reach out to our support if you're having issues!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 5.0/10

Janice K.
Sector: Restaurantes
Tamaño de la empresa: 13-50 empleados
Traducir a español

tables ready user - small restaurant with long line ups

Software usado A diario durante Más de dos años
Revisado el 28/10/2018
Fuente de la reseña: Capterra

we used to have our customers stand in a line to get in. we are extremely busy and we couldn't allow them to leave the line as they would lose their place if their names were called. it was stressful for staff and customers were often upset with our system but we didn't have any other option. since we started using tablesready, our customers are able to walk around the area and do some shopping or grab a drink elsewhere until their table is available. its much less pressure on our staff and our customers are very happy with the system.

Puntos a favor

its easy to use and easy to train staff how to use it.
customers appreciate the option of the automated text or call.

Puntos en contra

I used to be able to view tablesready on my pc but now it is no longer supported and must be viewed only on other devices (we are also using an apple ipad so its not that huge of an issue).

Traducir a español

Respuesta de Table's Ready

Thanks for your review! Our app should be visible on any PC browser except Internet Explorer. We recommend Chrome, Firefox, or Safari. If you try with one of those browsers and you're having issues, please reach out to our support.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Josh T.
Sector: Restaurantes
Tamaño de la empresa: 13-50 empleados
Traducir a español

Great Restaurant Tool

Software usado A diario durante Más de un año
Revisado el 27/10/2018
Fuente de la reseña: Capterra

Overall, we are very pleased with TablesReady and have recommend it to others. It allows us to clear up our front door and not have a massive amount of people waiting in the already small entrance. Customers would not come into the restaurant if it was too full, but with this software the front entrance stays open and available for more customers to come in.

Puntos a favor

We use Tables Ready at High Rock Café in busy Wisconsin Dells, WI. We have a small front of our entrance so we love the fact that we can have a long waitlist without people being crowded in the restaurant. Customers will roam the streets and wait for their text message. This is a very user friendly software and can be easily taught how to use. Had a issue logging in on a busy Friday night and customer support took care of my needs in a timely fashion.

Puntos en contra

Our least favorite features of the software was lack of characters that could be used in writing a message. Other than that we don't have any dislikes with the software.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Recomendación de usuario
8,8/10
Basado en 18 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de TablesReady

Precios de TablesReady

A partir de
69,95 US$/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4,4/5
Basado en 18 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de TablesReady

Funciones de TablesReady

API
Base de datos de clientes
Creación de informes de ventas
Creación de informes y estadísticas
Facturación
Gestión de descuentos
Gestión de empleados
Gestión de inventarios
Gestión de pedidos
Gestión de promociones
Historial de cliente
Integración de terceros
Notificaciones automáticas
Panel de actividades
Procesamiento de tarjetas de crédito
Programa de fidelización
Punto de venta
Seguimiento de inventario
Sistema de tarjetas de regalo
Varias ubicaciones
Funciones
4,5/5
Basado en 18 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre TablesReady

Preguntas frecuentes sobre TablesReady

He aquí algunas preguntas frecuentes sobre TablesReady.

P. ¿Qué tipo de planes de precios ofrece TablesReady?

TablesReady ofrece los siguientes planes de precios:

A partir de: 69,95 US$/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de TablesReady?

No tenemos información sobre las características de TablesReady

P. ¿Quiénes son los usuarios habituales de TablesReady?

Los clientes habituales de TablesReady son:

Empresas Grandes, Empresas medianas, Empresas pequeñas

P. ¿Qué idiomas admite TablesReady?

TablesReady admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece TablesReady?

TablesReady cuenta con los siguientes planes de precios:

Suscripción

P. ¿TablesReady es compatible con dispositivos móviles?

No tenemos información sobre los dispositivos compatibles con TablesReady

P. ¿Con qué otras aplicaciones se integra TablesReady?

TablesReady se integra con las siguientes aplicaciones:

Square Payments

P. ¿Qué tipo de asistencia ofrece TablesReady?

TablesReady ofrece las siguientes opciones de asistencia:

Asistencia en línea, Asistencia telefónica