BigChange
Sobre BigChange
BigChange ofrece dos productos principales que ayudan a las empresas de servicios de todos los tamaños con una plataforma basada en la nube y compatible con aplicaciones móviles. Integrado y personalizable, BigChange JobWatch proporciona una solución de gestión de trabajo y personal sin papel que incorpora un CRM centralizado. El software ofrece gestión de llamadas, contratos y facturación, además de gestión de datos de cuentas del cliente con historiales de servicio y funciones de administración de casos. Las funciones de planificación de trabajos y programación de recursos de tipo arrastrar y soltar ayudan a la distribución, con una vista de Gantt codificada por colores y relación inteligente de habilidades. El sitio de reserva de clientes dedicado, personalizable y con marca también ofrece acceso al portal de autoservicio para reservar trabajos. Gestiona facturas y finanzas con controles de flujo de caja, salud y seguridad con flujos de trabajo de inspección, seguimiento de stock y equipos y gestión de flotas para supervisar el rendimiento de los vehículos.
BigChange JourneyWatch para el seguimiento de vehículos incluye funciones administrativas, como integración con Google Maps, para visualizaciones en vivo en cuatro vistas diferentes. La geodelimitación permite definir áreas geográficas y límites de jurisdicción de la empresa, mientras que el historial de viajes captura los datos de viaje de la flota cada 60 segundos. BigChange proporciona gestión de flotas/recursos, herramientas de salud y seguridad y creación de informes. También se integra con software CRM de terceros. Las alertas envían notificaciones instantáneas en caso de riesgos o actualizaciones de programación, con comunicaciones de mensajería accesibles también desde la aplicación móvil complementaria. BigChange JobWatch, para iOS y Android, es un compañero de campo que ofrece una forma segura de conectar a los conductores en sus operaciones remotas.
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Opiniones
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- Sector: Comercio minorista
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Working with Big Change
Revisado el 27/7/2020
See less, it’s like the solution has integrated well and forms part of our day to day operating...
See less, it’s like the solution has integrated well and forms part of our day to day operating model.
Puntos a favor
I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.
Desventajas
There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.
Respuesta de BigChange
What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model.
Thank you for choosing BigChange.
- Sector: Fabricación de productos eléctricos/electrónicos
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
William Hale Fire & Security Ltd
Revisado el 1/6/2023
Overall i feel Big Change is more than suitable for the Fire & Security industry, and includes all...
Overall i feel Big Change is more than suitable for the Fire & Security industry, and includes all the features necessary to running the administrations, jobs, employees and customers.
Puntos a favor
Since fully implementing Big Change, we have found the system generally easy to use, and popular with the field engineers. My favorite features of the system is the Job Management/Scheduling, the Tracking feature and how that links in with the scheduling diary.
Desventajas
A lot of work has to go into setting the system up and importing information, but i guess this goes for any CRM. I'm not keen on the Stock & Equipment setup and feel this could be improved.
Respuesta de BigChange
Hi Jason
Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
I am sorry to hear about your issues with the stock and equipment setup, we would love to have your feedback on this. If you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it; louise.stone@bigchange.com
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Louise
Customer Marketing Manager
- Sector: Servicios medioambientales
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
2 years+ BigChange use
Revisado el 3/7/2023
BigChange has been a good, straightforward system for job management (after initial set up). It's...
BigChange has been a good, straightforward system for job management (after initial set up). It's easy to create quotes, contracts, jobs, and purchase orders, and to schedule to engineers. The customisable aspect of the system was good to be able to adapt to our processes and develop personalised report templates. After a promising start with lots of new releases and development, and good customer service, the service levels and developments have dropped off, and we have given up on many of the hoped-for additions.
Puntos a favor
BigChange is easy to use on a day-to-day basis - creating quotes, jobs and contracts and purchase orders is easy, after the initial set up. Scheduling is straightforward.I liked the suggestions portal and the feeling that improvements were being made based on our requirements (it's a shame that this no longer exists).
Desventajas
We have always wanted an asset management system, but have never found a solution that would work with our custom job reports, and record trends. We looked into integration with laboratories, but costs were prohibitive. Things like being able to see calendars on devices, easier stock and timesheet management, having sites and jobs linked to account managers in an effective way, are all things we have never managed to sort out. Having additional costs for developments which would be helpful for all customers has deterred us. Many issues going to Roadcrew have never been completed, and service levels have dropped off in the last year.
Respuesta de BigChange
Hi Abby,
Thanks so much for your feedback.
We're sorry to hear about your bad experience with the customer service and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
Would you mind reaching out to me by email with your details, louise.stone@bigchange.com, I can then escalate this for you to get a resolution. It would also be good to know more about the additions you are requesting so I can look into this for you.
It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you would like more details.
I look forward to hearing from you.
Best wishes
Louise
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Big Change Review
Revisado el 31/8/2023
Puntos a favor
The system is easy to get used to and has plenty of help available if needed. The ability to group jobs and share among resources allows everyone to be on the same page and gives easy control to the administration team.
Desventajas
It would be helpful to be able to amend worksheets/templates within the job admin as can be confusing to find in the administration settings. The ability to see the details of the alerts sent would be beneficial.
Respuesta de BigChange
Hi Melissa
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having any issues with templates/worksheets, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Sector: Servicios para instalaciones
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Big change for a commercial gas company
Revisado el 31/5/2023
Overall I am happy with BigChange but would like to see some more quality of life updates such as...
Overall I am happy with BigChange but would like to see some more quality of life updates such as better sorting and filters or the ability to put additional group jobs inside group jobs so that multiple return visits in one group can be logged together which still keeping it within the initial jobs group
Puntos a favor
Big Change enables us to mange 80% of our day to day work in one place, from quoting, running jobs and chasing parts with suppliers as well as integrating slightly with Xero. They are constantly doing updates, some of which have been instrumental to our use of it.
Desventajas
It is not tailored for our particular companies needs. Multiple day jobs have to be logged as seperate events which can add a lot of extra reports being filled in by engineers or a lo of extra admin in the back office.Also the asset management for sites is very clunky and requires every asset to be added including serial number, make and model etc, which is great for small sites but where we have over 600 sites, with some sites having very old equipment which does not have clear details, or might have 30+ assets with different serial numbers it makes it incredibly impractical to use.
Preguntas frecuentes sobre BigChange
He aquí algunas preguntas frecuentes sobre BigChange.P. ¿Qué tipo de planes de precios ofrece BigChange?
BigChange ofrece los siguientes planes de precios:
- A partir de: 14,95 GBP/mes
- Modelo de precios: Suscripción
- Prueba gratis: No disponible
P. ¿Quiénes son los usuarios habituales de BigChange?
Los clientes habituales de BigChange son:
11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite BigChange?
BigChange admite los siguientes idiomas:
francés, inglés
P. ¿BigChange es compatible con dispositivos móviles?
BigChange admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra BigChange?
BigChange se integra con las siguientes aplicaciones:
Google Maps, Microsoft Outlook, Microsoft Word, QuickBooks Online Advanced, SAP Business One, Xero, inspHire, what3words
P. ¿Qué tipo de asistencia ofrece BigChange?
BigChange ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat
Categorías relacionadas
Ver todas las categorías de software encontradas para BigChange.
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- Software para inspecciones
- Software para compañías de fontanería
- Programas para electricistas
- Software para control de plagas
- Software de mantenimiento preventivo
- Software de obras públicas
- Software de entregas
- Programas de instalación de sistemas de seguridad
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