BigChange

BigChange

Cloud-based mobile workforce management and vehicle tracking

4.5/5 (47 opiniones)

Información general sobre BigChange

¿Qué es BigChange?

BigChange is a provider of two core products, offering service businesses of every size a cloud-based platform supported by mobile apps. Integrated and customizable, BigChange JobWatch provides a paperless workforce and job management solution that incorporates a built-in centralized CRM. The software enables call handling, contract and invoicing archiving, plus customer account data handling with service histories and case management functions. Job planning and drag and drop resource scheduling aids dispatch with color-coded Gantt View and intelligent skills matching. A dedicated, customizable and rebranded customer booking site also offers self-service portal access to booking jobs. Invoice and finance with cashflow controls are joined by health and safety with inspection workflows, stock and equipment tracking, plus fleet management for monitoring vehicular performance. BigChange JourneyWatch for vehicle tracking comprises back-office capabilities including integration with Google Maps, for live visualizations across four different views. Geofencing allows geographic areas and business jurisdiction boundaries to be defined, while journey history captures fleet travel data every 60 seconds. BigChange provides fleet / resource management, health & safety and reporting tools, and also integrates with third party CRM software. Alerting provides instant notifications on job jeopardy or scheduling updates, with messaging communications also provided within the companion mobile app. BigChange JobWatch for iOS and Android is a field-based companion which offers a secure way of connecting drivers during remote operations.

Información general sobre BigChange

Precio

A partir de
19,00 US$/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

JourneyWatch = $18.95 per vehicle, per month
JobWatch = $49.95 per vehicle, per month
JobWatch Plus = $74.95 per vehicle, per month


Funciones de BigChange

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de BigChange: JobWatch back-office provides a main dashboard with fleet tracking map and data widgets for completed jobs and resources currently with jobs
Captura de pantalla de BigChange: JobWatch back-office provides a main dashboard with fleet tracking map and data widgets for completed jobs and resources currently with jobs Captura de pantalla de BigChange: Integrated real time vehicle and asset tracking plots fleet and job locations on live map views Captura de pantalla de BigChange: Manage and create bookings Captura de pantalla de BigChange: JobWatch workflow builder Captura de pantalla de BigChange: Drag and drop scheduling assistant Captura de pantalla de BigChange: Billing and invoicing tools Captura de pantalla de BigChange: The BigChange JobWatch native mobile app is available for iOS and Android devices Captura de pantalla de BigChange: Mobile alerts Captura de pantalla de BigChange: Health and safety features include enforced risk assessments and fleet vehicle checks Captura de pantalla de BigChange: Integrated satellite navigation capabilities

Opiniones de BigChange

Opiniones de BigChange

Calificación general
4.5
/
5 47 reseñas
Excelente
29

Muy bien
12

Normal
5

Pobre
1

Malo
0

Relación calidad-precio
4.3
Funciones
4.2
Facilidad de uso
4.2
Asistencia al cliente
4.5
87% ha recomendado esta aplicación
Jordan W.

Big Change Revolutionised My Business

I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.


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Mike C.

A complete solution

Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.


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Michael C.

Drive Bigchange to Drive your company forward

Its not often your expectations are exceeded by a company, BigChange have exceeded our expectations and some...We are delighted to have partnered with such a forward thinking organisation.


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Michael Y.

Packed with functions

Ultimate visibility of the field resources in live time, looking to achieve better productivity nationwide through better resource management and planning.


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Thomas T.

Review

Engineers are picking up more jobs per day.
Customer experience in much improved from our old software.
Cash flow, as jobs are invoiced at the exact moment of completion.


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Jordan W.
Sector: Construcción
Tamaño de la empresa: 13-50 empleados
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Big Change Revolutionised My Business

Software usado A diario durante Más de dos años
Revisado el 23/10/2019
Fuente de la reseña: Capterra

I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.

Puntos a favor

The facility to invoice live and make cash flow through the business improve.

Puntos en contra

The schedule does not have dynamic scheduling

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Respuesta de BigChange

Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this.
Thank you once again for taking the time to leave a review.

All the best,
Team BigChange

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Mike C.
Sector: Juegos de azar y casinos
Tamaño de la empresa: 13-50 empleados
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A complete solution

Software usado A diario durante Más de un año
Revisado el 17/9/2019
Fuente de la reseña: Capterra

Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.

Puntos a favor

Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.

Puntos en contra

The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Michael C.
Sector: Servicios
Tamaño de la empresa: 13-50 empleados
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Drive Bigchange to Drive your company forward

Software usado A diario durante Más de dos años
Revisado el 3/10/2019
Fuente de la reseña: Capterra

Its not often your expectations are exceeded by a company, BigChange have exceeded our expectations and some...We are delighted to have partnered with such a forward thinking organisation.

Puntos a favor

The ability to tailor a bespoke software system that works for your team and your customers. A we continue to systemise our business, Big Change are at the heart of this.

Automation, photographic job reports, workflows which drive consistency and track your engineer function.

Puntos en contra

The system sometimes doesn't flow very easily at times, many clicks to get from A to B at times.

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Respuesta de BigChange

Delighted to hear we have 'exceeded your expectations' and about your great experience with the BigChange system. We designed it to be a 'win' for everyone for you the business owner, for your team and for your customers.
Nothing gives us greater satisfaction than hearing great success stories like these.
Thank you once again and for taking the time to leave a review.

Kind regards,
The BigChange Team

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Michael Y.
Sector: Servicios
Tamaño de la empresa: 201-500 empleados
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Packed with functions

Software usado A diario durante 1-5 meses
Revisado el 8/10/2019
Fuente de la reseña: Capterra

Ultimate visibility of the field resources in live time, looking to achieve better productivity nationwide through better resource management and planning.

Puntos a favor

The software is packed with features which help our day to day function. having vehicle tracking, shedulling, planning and electronic job cards/delivery notes, sales leads and CRM tools all in one place.

Instant job status through the schedule tab means we can e the status of each job and each resource.

Puntos en contra

Very data heavy, lots of initial input and adding information

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Respuesta de BigChange

Many thanks for taking the time to review your BigChange system. Nothing matters more than the real-life stories and experiences of customers like yourself whose teams rely on the system daily to manage their business operations.
Thank you for the positive feedback and rest assured your additional comments will be passed along to our R&D team.

Best regards,
Team BigChange

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Thomas T.
Sector: Servicios
Tamaño de la empresa: 13-50 empleados
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Review

Software usado A diario durante Más de dos años
Revisado el 24/9/2019
Fuente de la reseña: Capterra

Engineers are picking up more jobs per day.
Customer experience in much improved from our old software.
Cash flow, as jobs are invoiced at the exact moment of completion.

Puntos a favor

Customer Service
Price vs Functionality
Adaptability of the software
Frequency of updates
Big Changes acceptance of users ideas to enhance the software and implement ideas

Puntos en contra

Being cloud based can be a challenge sometimes.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
8.6/10
Based on 47 user ratings
Compara con las alternativas según las recomendaciones de los usuarios
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Precios de BigChange

Precios de BigChange

A partir de
19,00 US$/mes
Prueba gratis
Suscripción
Relación calidad-precio

JourneyWatch = $18.95 per vehicle, per month
JobWatch = $49.95 per vehicle, per month
JobWatch Plus = $74.95 per vehicle, per month

JourneyWatch = $18.95 per vehicle, per month
JobWatch = $49.95 per vehicle, per month
JobWatch Plus = $74.95 per vehicle, per month

Relación calidad-precio
4.3/5
Based on 47 user ratings
Compara las alternativas según la relación calidad-precio
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Funciones de BigChange

Funciones de BigChange

API
Almacenamiento de documentos
Auditoría
Creación de informes en tiempo real
Creación de informes personalizables
Creación de informes y estadísticas
Datos en tiempo real
Facturación
Gestión de facturas
Gestión de flujos de trabajo
Gestión de inventarios
Gestión de la conformidad
Importación y exportación de datos
Integración de terceros
Notificaciones automáticas
Panel de actividades
Registro de auditoría
Seguimiento de actividades
Seguimiento de inventario
Supervisión
Funciones
4.2/5
Based on 47 user ratings
Compara con las alternativas según la valoración de características
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Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Más información sobre BigChange

Más información sobre BigChange

Funciones principales de BigChange

  • Accounting Integration
  • Automated Scheduling
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Calibration Management
  • Call Center Management
  • Contact Database
  • Contract Management
  • Contractor Management
  • Custom Forms
  • Customer Database
  • Dispatch Management
  • Employee Location Tracking
  • Employee Management
  • Group Scheduling
  • Inspection Management
  • Inventory Management
  • Job Management
  • Mobile Access
  • Multi-Location
  • Performance Appraisal
  • Purchase Order Management
  • Routing
  • Skills Tracking
  • Task Management
  • Variable Workforce
  • Work History
  • Work Order Management

Beneficios

• BigChange JobWatch is a cloud-based mobile workforce management system that includes an integrated back-office CRM with drag and drop job / resource scheduling, customizable template-driven workflows, invoicing, health & safety and more.

• BigChange JourneyWatch adds an integrated vehicle tracking component spanning back-office live Google Mapping, geofencing, journey history logs, fleet and resource management, timesheets and performance reporting with alerts.

• An on-demand booking website is made available to customers, via which they can log into a branded portal from any web-enabled device to place new job bookings, check current job status, and view service histories and documentation.

• BigChange integrates with other third-party management applications including Sage, Xero, Microsoft Dynamics NAV, QuickBooks and SAP Business One.

• The companion BigChange JobWatch mobile app for Android and iOS devices adds field-based feature support along with electronic signatures, watermarked photo capture, expense logging, timesheets, holiday and absence recording, plus driver checking and vehicle maintenance.

Preguntas frecuentes sobre BigChange

Preguntas frecuentes sobre BigChange

He aquí algunas preguntas frecuentes sobre BigChange.

P. ¿Qué tipo de planes de precios ofrece BigChange?

BigChange ofrece los siguientes planes de precios:

A partir de: 19,00 US$/mes

Modelo de precios: Suscripción

Prueba gratis: No disponible

JourneyWatch = $18.95 per vehicle, per month JobWatch = $49.95 per vehicle, per month JobWatch Plus = $74.95 per vehicle, per month

P. ¿Cuáles son las características principales de BigChange?

BigChange ofrece las siguientes características:

  • Accounting Integration
  • Automated Scheduling
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Calibration Management
  • Call Center Management
  • Contact Database
  • Contract Management
  • Contractor Management
  • Custom Forms
  • Customer Database
  • Dispatch Management
  • Employee Location Tracking
  • Employee Management
  • Group Scheduling
  • Inspection Management
  • Inventory Management
  • Job Management
  • Mobile Access
  • Multi-Location
  • Performance Appraisal
  • Purchase Order Management
  • Routing
  • Skills Tracking
  • Task Management
  • Variable Workforce
  • Work History
  • Work Order Management

P. ¿Quiénes son los usuarios habituales de BigChange?

Los clientes habituales de BigChange son:

Empresas Grandes, Empresas medianas, Empresas pequeñas

P. ¿Qué idiomas admite BigChange?

BigChange admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece BigChange?

BigChange cuenta con los siguientes planes de precios:

Suscripción

P. ¿BigChange es compatible con dispositivos móviles?

BigChange admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra BigChange?

BigChange se integra con las siguientes aplicaciones:

Google Maps, Microsoft Dynamics CRM, QuickBooks, SAP Business One, Sage | Accounting, Xero

P. ¿Qué tipo de asistencia ofrece BigChange?

BigChange ofrece las siguientes opciones de asistencia:

Asistencia en línea, Asistencia telefónica