--- description: Busca información actualizada sobre CloudTalk. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara CloudTalk con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CloudTalk: precios, funciones y opiniones | GetApp España 2026 --- Breadcrumb: [Inicio](/) > [Software de contabilidad de llamadas](/directory/274/call-accounting/software) > [CloudTalk](/software/114835/cloudtalk) # CloudTalk Canonical: https://www.getapp.es/software/114835/cloudtalk Página: 1 de 12\ Siguiente: [Página siguiente](https://www.getapp.es/software/114835/cloudtalk?page=2) > CloudTalk es una solución de centro de atención telefónica basada en la nube para equipos de ventas y asistencia que buscan mejorar la productividad, la satisfacción del cliente y las ventas. Integra CloudTalk con las herramientas que ya usas, compra números de teléfono de más de 140 países, aprovecha sus más de 70 funciones avanzadas y supervisa el rendimiento del equipo en tiempo real. > > Veredicto: 268 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.4/5** | 268 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.2/5 | Basado en las opiniones generales | | Funcionalidades | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: CloudTalk - **Constitución**: 2016 ## Contexto comercial - **Precio inicial**: 19,00 US$ - **Modelo de precios**: (Prueba gratuita) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: checo, inglés - **Países disponibles**: Albania, Alemania, Andorra, Anguila, Antigua y Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belice, Bermudas, Bielorrusia, Bosnia y Herzegovina, Brasil, Bulgaria, Bélgica, Canadá, Chequia, China y 76 más ## Funcionalidades - AI Summarization - API - Acceso móvil - Alertas y notificaciones - Alerts/Escalation - Análisis de campañas - Análisis de sentimientos - Archivo y conservación - Audio/Video Conferencing - Automated Attendant - Automatic Outbound Dialer - Automatización proceso/flujo de trabajo - Autorizaciones basadas en roles - Base de datos de clientes - Base de datos de contactos - CRM - Campos personalizables - Centro de atención telefónica de llamadas entrantes - Centro de atención telefónica de llamadas salientes - Centro de atención telefónica mixto ## Integraciones (en total: 27) - Adobe Commerce - BigCommerce - Copper - Freshdesk - Front - Google Contacts - Groove - Help Scout - HubSpot CRM - HubSpot Sales Hub - HubSpot Service Hub - Intercom - Kommo - Kustomer - LiveAgent … y 12 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de contabilidad de llamadas](https://www.getapp.es/directory/274/call-accounting/software) ## Categorías relacionadas - [Software de contabilidad de llamadas](https://www.getapp.es/directory/274/call-accounting/software) - [Programas para grabar llamadas](https://www.getapp.es/directory/935/call-recording/software) - [Sistemas IVR](https://www.getapp.es/directory/289/ivr/software) - [Programas para seguimiento de llamadas](https://www.getapp.es/directory/749/call-tracking/software) - [Software para sistemas telefónicos](https://www.getapp.es/directory/1099/business-phone-systems/software) ## Alternativas 1. [Ringover](https://www.getapp.es/software/117547/ringover) — 4.7/5 (858 reviews) 2. [3CX](https://www.getapp.es/software/103409/3cx) — 4.4/5 (465 reviews) 3. [Nextiva](https://www.getapp.es/software/91289/nextiva) — 4.6/5 (914 reviews) 4. [RingEX](https://www.getapp.es/software/105173/ringcentral-mvp) — 4.2/5 (1200 reviews) 5. [Dialpad](https://www.getapp.es/software/103849/dialpad-sell) — 4.2/5 (562 reviews) ## Opiniones ### "One-stop support for customers and the sales and marketing department" — 5.0/5 > **Martin** | *12 de diciembre de 2022* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The platform is built on VoIP, so we don't have to depend on a landline. The transmission works great and without any outages or other glitches. For example, Navias can process and comment back on feedback or research interviews, which is easily synchronized with our CRM, so everyone has all the information at their disposal. > > **Desventajas**: I don't know of anything I would fault here. ----- ### "Excellent Cloud Base Phone System" — 4.0/5 > **Joey** | *20 de mayo de 2020* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I was very impressed with the customer support we received from Cloudtalk. From our first contact to the porting of our number (the reason why we had to leave our previous provider) went fast and smooth. It has all the functionalities you'd want from a cloud based phone system. > > **Desventajas**: If you're new to a cloud based phone system, the setup can be a bit confusing and the guiding documentation is quite complex. > > Cloudtalk gave us full flexibility over our incoming phone setup. We can easily switch between mobiles, computers, etc wherever we are and it connects with our CRM, so all calls our tracked and connected into our other workflows. ----- ### "Huge call lag causing customer to ring multiple times just to speak with support" — 2.0/5 > **Anthony** | *7 de enero de 2022* | Productos cosméticos | Valoración de la recomendación: 1.0/10 > > **Puntos a favor**: Its would be cost-effective it it worked properly > > **Desventajas**: Call connection lag time was unacceptable. Dropped calls created an extra administrative burden for us to call back for our customers to try and call us back. We spent more time playing phone tag and asking "why cant we hear the caller" than we did resolving the customer call. Not good enough. We signed up for a monthly plan only to find on our first bill we had paid for both call credits of $30 USD and 12 months of plan costs. Not what we were expecting given we had signed up for a monthly plan. When we reached out to customer support we were quickly referred to the TOS and told "no refunds for unused terms". This is ridiculous in today's day and age. Technology companies are using their reach into a worldwide customer base to enable their growth then applying less than stellar customer support. Go to a shop (in person) and hand them some money for a good or service. If they don't deliver what you have paid for then proceed to tell you "bad luck, you handed your money over" and "no refunds" you would punch that person in the face and never use them again. Or you would take punitive remedial action against them. If you don't treat people the same as you would in person then you should not be in business. I don't care who you are or what you think you are, treat people like people (and how you expect to be treated yourself) and you will be respected. Treat people like idiots, numbers, and hide behind bullshit then expect the mirror to shine back on you. > > Poor. We signed up for a monthly plan only to see that we had been billed for a full 12 months. ----- ### "Great Product, Better Customer Service" — 5.0/5 > **John** | *3 de junio de 2020* | Hospital y atención sanitaria | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The customer support team. They are extremely responsive and very friendly. > > **Desventajas**: No ability to put the extension in before making the call, it is also not possible for a supervisor to listen live without the user knowing. > > Great so far. Minor hiccups, but the team has been great about addressing them honsetly. ----- ### "Light weight telephony with easy integration" — 5.0/5 > **Santhosh** | *22 de mayo de 2020* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Quick to start. You have a telephony system set up in less than an hour. Add new users on the fly. > > **Desventajas**: Integrations with home grown CRM's can get better. > > Easy to start off and get it to the team. Easy for users to understand and use it. Overall my team was able to outbound and inbound calls on their programs. ----- Página: 1 de 12\ Siguiente: [Página siguiente](https://www.getapp.es/software/114835/cloudtalk?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.es/software/114835/cloudtalk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados