--- description: Busca información actualizada sobre Zadarma. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Zadarma con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zadarma: precios, funciones y opiniones | GetApp España 2026 --- Breadcrumb: [Inicio](/) > [Soluciones de telefonía](/directory/294/telephony/software) > [Zadarma](/software/114645/zadarma) # Zadarma Canonical: https://www.getapp.es/software/114645/zadarma Página: 1 de 4\ Siguiente: [Página siguiente](https://www.getapp.es/software/114645/zadarma?page=2) > Zadarma ofrece una nueva generación de sistemas de telefonía empresarial con números virtuales de 100 países, PBX gratuito en la nube, CRM gratuito y widgets. > > Veredicto: 67 usuarios lo han valorado con **3.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **3.8/5** | 67 Opiniones | | Facilidad de uso | 3.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.2/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.7/5 | Basado en las opiniones generales | | Funcionalidades | 3.8/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 60% | (6/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Zadarma - **Ubicación**: Bourgas, Bulgaria - **Constitución**: 2006 ## Contexto comercial - **Precio inicial**: 0,00 US$ - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, español, francés, inglés, polaco, ruso, ucraniano - **Países disponibles**: Alemania, Australia, Brasil, Bulgaria, Canadá, España, Estados Unidos, Francia, Irlanda, Israel, Japón, México, Nueva Zelanda, Países Bajos, Reino Unido, Suiza ## Funcionalidades - API - Acceso móvil - Alertas y notificaciones - Audio/Video Conferencing - Base de datos de contactos - CRM - Captura de clientes potenciales - Centro de atención telefónica de llamadas entrantes - Centro de atención telefónica de llamadas salientes - Centro de atención telefónica virtual - Colas de espera - Compras y recepción - Comunicaciones unificadas - Comunicación multicanal - Conexiones SIP - Conexión VoIP - Conferencias - Creación de informes de llamadas - Creación de informes y estadísticas - Creación de informes/análisis ## Integraciones (en total: 12) - Bitrix24 - HubSpot CRM - Kommo - MS Dynamics - Meta for Business - Microsoft Teams - Salesforce Sales Cloud - Shopify - Slack - Telegram - Zendesk Suite - Zoho CRM ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Soluciones de telefonía](https://www.getapp.es/directory/294/telephony/software) ## Categorías relacionadas - [Soluciones de telefonía](https://www.getapp.es/directory/294/telephony/software) - [Software para sistemas telefónicos](https://www.getapp.es/directory/1099/business-phone-systems/software) - [Software PBX en la nube](https://www.getapp.es/directory/1101/cloud-pbx/software) - [Software para call center](https://www.getapp.es/directory/275/call-center/software) - [Software de contact center](https://www.getapp.es/directory/593/contact-center/software) ## Alternativas 1. [Ringover](https://www.getapp.es/software/117547/ringover) — 4.7/5 (868 reviews) 2. [Nextiva](https://www.getapp.es/software/91289/nextiva) — 4.6/5 (916 reviews) 3. [CallHippo](https://www.getapp.es/software/107461/callhippo) — 4.4/5 (680 reviews) 4. [RingEX](https://www.getapp.es/software/105173/ringcentral-mvp) — 4.2/5 (1203 reviews) 5. [3CX](https://www.getapp.es/software/103409/3cx) — 4.4/5 (465 reviews) ## Opiniones ### "Best solution for virtual phone systems" — 5.0/5 > **Usuario verificado** | *28 de septiembre de 2018* | Consultoría de gestión | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: With Zadarma we got an amazing solution for a very attractive price. It’s seems like there’s nothing their service cannot do. > > **Desventajas**: You need to get a hang of the website, that might take a day or two ----- ### "Vaule for money but some anoying quirks" — 4.0/5 > **Colette** | *13 de septiembre de 2021* | Comercio minorista | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: The subscription model is clear and not too expensive compared to the functionalities provided. We use Zadarma PBX to interactt with customers in Sweden. > > **Desventajas**: There are three annoying issues: 1. At unpredictable times we cannot reach a number we dial. After a few minutes this usually works again. Might be the number we dial is occupied, but the software does not show it. It just cancels the connection attempt. 2. We use SMS to respond to customers and for that having our local (virtual) number as the sender-id is crucial. Until some months ago this worked well with Zadarma via the web-portal (it never worked via the app, see \#3 below), although Zadarma do not guarantee to send the virtual number as sender-id. Currently our virtual number is never used as sender-id by Zadarma. The sender-id that is used currently is 'Zadarma.com', which looks very unprofessional to my customers. Next to that my customers do not recognize the sms are not able to respond directly to my SMS-es anymore (the recipient cannot respond to the 'Zadarma.com' sender-id). Zadarma support just states that it is not guaranteed (to me 'not guaranteed' means it does not work all the time, but currently it NEVER works) which is quite unsatisfying. Especially this started after I was fully set-up with Zadarma so I also feel a bit locked in... 3. The Zadarma Android app supports multiple lines that can be switched on/of individually. The SMS function in the app however only sends SMS with sender 'Zadarma.com'. More than once my recipients just discarded of my SMS-es because they did not recognize the sender. I fear getting blacklisted because of this. > > The support is very limited but on the positive side (apoart from the few issues I have) I never need to contact them. ----- ### "Poor and Unreasonable Customer Service Initially" — 3.0/5 > **Daniel** | *28 de marzo de 2018* | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The Zadarma Projects provides cheap virtual numbers and free SMS reception service on those numbers. After much pushing and continued engagement, I was finally given good customer service. > > **Desventajas**: Zadarma numbers work on a monthly subscription basis. However, they will block use of certain features of your virtual numbers. This happened to me, creating a situation in which I was paying for a virtual number, but could not use the free SMS reception feature associated with it. For five days, the Zadarma support team refused to extend my subscription length to compensate for the time which they had blocked this desired features of my number. Interaction with the Support Team was extremely frustrating and slow. They would respond to me once in every 24 hour period, and their responses were unhelpful. They repeatedly said no in multiple ways to my requests. Once I gave up perusing the support team for compensation and asked to be referred to management, I was given excellent customer service. Management unblocked the desired feature of my number, and extended my subscription to one month from that day. The blocking of account features has to do with the Zadarma account verification process. They request the uploading of passports or ID cards. I uploaded my ID card on day one, and my passport on day three. Both were rejected. The ID card was rejected on day two for the stated reason that it was not a passport, despite the fact that account documentation requested a passport or ID card. The passport was rejected one day five for the stated reason that the file size was too small, despite the fact that no minimum file size limit was visible to me in my account documentation. It was only after requesting to be referred to management on day five that my account was verified with my uploading any additional documents. > > I was able to receive International SMS from Israel cheaply. The account verification process and the support ticket process are cumbersome and wearisome to pursue. ----- ### "Easy to-use VOIP solution to your business" — 5.0/5 > **Usuario verificado** | *24 de junio de 2020* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Simple integration with top CRM systems Great value for money compared to competitors > > **Desventajas**: Free Zadarma CRM is limitted Small difficulties with the initial set-up and resolved quickly ----- ### "Support and Implementation Instructions Beyond Poor" — 2.0/5 > **William** | *21 de septiembre de 2018* | Servicios financieros | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Nothing. I never got it to work. The instructions and support were unacceptable. > > **Desventajas**: I consider myself technically competent with over 30 years of PC experience. After 6 hours, one phone call and 3 support chats I gave up trying to integrate this product with Zoho. The phone call was perhaps the most revealing in that the person who called had such poor English language skills that he gave up after two or three attempts to communicate. The chat experiences were no better. Every time I got on chat they referred me to the arcane instructions that I could not figure out. > > This may be an extraordinary piece of software but I cannot base my business on a piece of software where the support organization cannot communicate and where the installation/integration instructions cannot be reasonably followed. They need a technical person with good English skills to go through their implementation directions and they have got to have people who can speak English on their support line before I will reconsider this product. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.getapp.es/software/114645/zadarma?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.es/software/114645/zadarma) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados