Together Mentoring

The backend view is very easy to navigate, and helping to resolve user issues is always simple.
I have been receiving support around a couple of features which are in the process of being updated for efficiency, and I feel confident that where possible, suggestions and requests have been taken on board.

There are a couple of features which need tweaks.
Some users had trouble understanding how their meetings were due to go ahead, or which platform they were meant to use - though this may be down to the user's own lack of understanding, a general set of instructions about this needs to be more prominent.
When logging in, I have had to reset my password a few times as the system didn't seem to recognise what I knew to be the correct password. This happened three times in one day, but hasn't happened since and logging in has been fine apart from that.
I have been receiving support around a couple of features which are in the process of being updated for efficiency.

How it paired me with a very compatible mentor

Weekly updates to log and there were certain specifications to discuss during allotted time.

Our membership society had a huge need to launch a structured mentoring program, but we do not have enough staff to support it. After MUCH research, I pitched Together Mentoring to our Board of Trustees, and they approved. The whole process of working with the Together team was amazing. They customized the program to our needs (medical mentoring), set up tricky match algorithms based on our member categories, and helped us launch it properly. They also are continually making updates to the system and the reporting features are tremendously helpful for leadership. If there are ever any technical issues, they are very responsive to my emails and get the issues resolved quickly. Best yet, this software basically runs itself. The matching, session progress, goal setting, feedback, etc. all happens with little to no staff support. Since its launch, our medical student memberships have increased by 110%! Feedback we receive formally and informally is always high for mentees and mentors, as well. So glad we went with Together for this external facing program!

None! It's met every expectation we've had.

Software is easy to use. I like that I can go back and review previous sessions. Booking sessions was easy as well, I like how obvious it was showing the calendars. I liked getting notifications when my mentor added something to the notes.
How it integrates with our email system/calendars is great too.

Overall, this software is easy to use, straightforward and helped with managing the mentorship I'm part of. Having all the notes, scheduling, everything in one spot is awesome.

Always getting an email on when I typed notes in was annoying and not super useful for me. It was useful for my mentor to get the notes but when I'm the one typing them it doesn't make much sense to get an email notification that I typed notes.

Also, not super keen on the multiple scheduling sessions system that is in place. It would be nice to be able to click "multiple sessions" but also able pick different days/times for each one, instead of only being able to choose frequency. As our sessions were on different days/weeks/times of the day, I had to book each individually instead of planning 5 at the same time.

Something that would be a nice to have is more "how-to's" when first starting. It took a number of sessions and planning sessions before I realized you could have the system set up a teams/web ex/etc meeting instead of me having to send a separate invite for that. It was not clear when I first started using the software that that was possible.

One last nice to have would be to be able to click a button and "move agenda to next session". There were times where I planned the agenda but we ended up talking about something else and I still wanted to touch on those planned items. Copy/pasting is easy enough, but being able to move the agenda to next session would be a cool feature.