Rocket.Chat
Sobre Rocket.Chat
Rocket.Chat es una plataforma de comunicación y colaboración en equipo, de código abierto, con chat en vivo, conferencias de video y audio, intercambio de archivos, traducción de mensajes y más. Al estar diseñada para ayudar a organizaciones completas, equipos o individuos a comunicarse entre ellos en un entorno grupal o uno a uno, Rocket.Chat permite que los usuarios creen canales y conversaciones para la colaboración.
Accesible desde cualquier dispositivo con acceso a internet, lo que incluye equipos Windows, Mac y dispositivos móviles o tablets con las aplicaciones móviles nativas de iOS y Android, Rocket.Chat permite a los usuarios colaborar y comunicarse donde quiera que estén. La naturaleza de código abierto de Rocket.Chat se traduce en que los usuarios pueden unirse a la comunidad y desarrollar sus propias funciones, complementos, temas e integraciones personalizados para producir una solución que se adapte a sus necesidades comerciales.
Se pueden crear canales personalizados para facilitar las conversaciones grupales o se pueden configurar canales privados para llevar a cabo chats uno a uno cifrados; además, dentro de los canales, los usuarios pueden compartir documentos, enviar mensajes de voz, configurar llamadas de conferencia de video o audio, compartir pantallas, vincular vistas previas y más. Se puede utilizar el aprendizaje automático para traducir conversaciones automáticamente entre usuarios, con más de 37 idiomas disponibles.
Los equipos o las empresas de trato con el cliente pueden usar Rocket.Chat para brindar asistencia al cliente en forma de widget de chat en vivo incrustado en su sitio web comercial. Los usuarios pueden derivar y responder a las solicitudes de los clientes dentro de la plataforma Rocket.Chat para proporcionar un servicio de help desk o convertir clientes potenciales.
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- Sector: Internet
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Rocket.Chat is an open-source discord or slack. A chat program you can host on your own...
Revisado el 15/6/2018
I used this product as a secure chat interface to get away from facebook.
I used this product as a secure chat interface to get away from facebook.
Puntos a favor
Well, amazingly it's free for personal and commercial use. On top of that it works very well, and you can even deploy in a docker, which means you can get it up fast. It has tons of functions that you can integrate to compete with the discord and slack. Tons. Also, you can integrate bots, which seems like the latest thing.
Desventajas
I can't really think of any Cons, except maybe not great for the technologically challenged. This software is robust, so you can get lost in settings pages if you don't know where to go. Still, I think anyone who can follow directions can get this working.
Respuesta de Rocket.Chat
Dear Adam,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
- Sector: Recursos Humanos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great internal team chat and slack alternative for european companies
Revisado el 25/8/2020
Overall positive. I would recommend it to any company or team who wants to keep control over their...
Overall positive. I would recommend it to any company or team who wants to keep control over their own data and need a reliable chat messenger.
Puntos a favor
It's easy to use, didn't cost anything (if self-hosted) and helps us meet EU-GDPR requirements. Further it provides a nice app and a community, that constantly improves the chat and features.
Desventajas
Overall look could be nicer, when compared to Slack or similiar. So when changing from another system, it may not look as nice as you are used too, but the differences are really mininal, so that's not crucial. A few times I had the feeling that it has issues to reliably mark already read messages.
Respuesta de Rocket.Chat
Dear Rocketeer,
thank you for your message. Your feedback is very important so we can continuously improve our product.
Thank you for choosing Rocket.Chat!
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
A lot of features, but lacking bug fixes
Revisado el 21/5/2019
We needed a way to control users access to in a chat. We wanted out company chat in our pockets and...
We needed a way to control users access to in a chat. We wanted out company chat in our pockets and didn't want to use Slack. We wanted a branded chat that we could include our customers in as well. This fit that need perfectly. If those bugs were just out of the way we'd be in business.
Puntos a favor
Rocket.Chat has so many features it's crazy. I mean, there's a feature in here to authenticate using Wordpress! So cool! They have both React Native and native apps so getting this customized and deployed is pretty easy. It works pretty well out of the box minus a few bugs. It's got a large community backing most of the repositories which is a huge plus. Overall there's a lot going for it.
Desventajas
Bugs... OMG the bugs are ruthless. Right out of the gate the React Native version didn't have avatar uploading working. We had to pay $1000 to contract out a developer to fix the issue for us. The issue wasn't really a fix more than it was a hack so we weren't able to push it back into the main development branch.
There's also a problem with notifications right out of the box. That is really frustrating and we still don't have notifications working on our platforms.
Respuesta de Rocket.Chat
Dear Darin,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
If you are having issues updating the desktop app, please manually download and install the latest version at https://rocket.chat/install . We have this issue as a known bug on a prior version and the fastest way to get rid of it is to download the desktop app again.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Rocket.Chat the easy way of communicating
Revisado el 21/5/2019
a company may use rocket chart as its own patform or channel of communication and collaboration and...
a company may use rocket chart as its own patform or channel of communication and collaboration and it will be useful since its fast and friendly to use and work with
Puntos a favor
rocket chat allows multiple users to join and collaborate in channels that allows for free flow of communication on a regular basis, it is a very interactive tool for project managers to communicate to large number of people and to allow them to share information freely. one can also use rocket chat to send direct messages to users who have access to the rocket chat platformone can download rocket chat on the mobile platform both Android and iOS and on desktop both for Windows, macOS and Linux
Desventajas
sometimes if the app fails you have to use the browser to log in
Respuesta de Rocket.Chat
Dear Joram,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
User Friendly
Revisado el 8/2/2019
I have been using Rocket.Chat web application since 11 months and still going god with it. Best...
I have been using Rocket.Chat web application since 11 months and still going god with it. Best responsive design and live push notifications and will intimate us through Mail if we needed. Can also display overall information about our colleagues in their profile section and can also avail 2-factor authentication if needed. Also have chat bot integration and third party integration
Puntos a favor
Best User Interface
Easy Installation and Easy to use
Chat Bot Support
Third Party Integration
Public/Privates Rooms
Can create ultimate number of groups
Can also Display overall profile information
Web Push/ Push Notifications (Automatic)
Light Speed and fast responsive messenger
Themes available
Desventajas
Can add more themes and GIF images to it
It'll be good if you share your recent updates on it like about your software updates or about your new versions
Respuesta de Rocket.Chat
Dear Giridhar,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
Preguntas frecuentes sobre Rocket.Chat
He aquí algunas preguntas frecuentes sobre Rocket.Chat.P. ¿Qué tipo de planes de precios ofrece Rocket.Chat?
Rocket.Chat ofrece los siguientes planes de precios:
- Modelo de precios: Versión gratuita
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de Rocket.Chat?
Los clientes habituales de Rocket.Chat son:
11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite Rocket.Chat?
Rocket.Chat admite los siguientes idiomas:
inglés
P. ¿Rocket.Chat es compatible con dispositivos móviles?
Rocket.Chat admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra Rocket.Chat?
Rocket.Chat se integra con las siguientes aplicaciones:
Cloud Whatsapp, Collaboard, Confluence, Data Loss Prevention Suite, Drupal, Facebook Live, GitHub, Google Calendar, Google Drive, Google Meet, HubSpot CRM, Instagram, Jira, Jitsi, Pexip Video platform, Telegram, Twitter/X, Zapier, Zoom Meetings
P. ¿Qué tipo de asistencia ofrece Rocket.Chat?
Rocket.Chat ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat
Categorías relacionadas
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