VCC Live es un software de centro de contacto basado en la nube que brinda servicios de telecomunicaciones a todo tipo de empresas que desean ofrecer asistencia inmediata a los clientes. Las funciones avanzadas (IVR, estadísticas en tiempo real, alta seguridad, marcador predictivo, entre otros) permiten a tu equipo de centro de contacto realizar una amplia variedad de acciones desde un solo software. Con la solución omnicanal de VCC Live, puedes usar y cambiar entre múltiples canales de comunicación como voz, correo electrónico, chat y SMS.
Puntos a favor
User friendly, easy to learn
Always evolving, new functionalities add to business value
More visibility in reports and monitoring than before
Flexible compared to our previous system, highly customizable:
Script editor is one of the best I've seen
IVR editor is very ergonomical
Puntos en contra
Does not always support business logic
Some report interfaces miss some filters which would come handy in some cases
Minor functionalities (on nice to have level) are missing, but will be developed, hopefully!
Our call center is completely changed. Our customers never hear the busy tone and they never stay in a queue. And on top of that, everything runs perfectly smooth. And let's not forget about all the support and quick responsiveness that we always get from VCC Live Team.
Puntos a favor
Yet very complex, it is very easy to use and to implement (the team offers full support anyway and they are very responsive and extremely nice), the performance of the software, the continuity and the constant enhancements are extraordinary. 100% stable from the beginning, no bugs, no problems.
Puntos en contra
There's really no such thing. The software has everything you could wish for. If you hadn't wished for a thing yet, you will surely discover it in a new update. The VCC Live team will think of it anyway :)
Predictive dialer increased our Outbound department effectivity by 30%.
Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems.
Puntos a favor
Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC.
Puntos en contra
Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well.
Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations
Puntos a favor
Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Perfect for outbound telesales
Puntos en contra
Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.
Puntos a favor
User-friendly, easy to use administrator platform. I can use complex settings in a few minutes by myself.
The User state log and it's drop-down-menus (quick search terms).
Customer Service and the dedicate contact are always there for help, inform us about news proactively.
Puntos en contra
The development request's implementation time length could be shorter.
A supervisor interface on mobile would be great.
He aquí algunas preguntas frecuentes sobre VCC Live.
VCC Live ofrece los siguientes planes de precios:
A partir de: €55/mes
Modelo de precios: Suscripción
Prueba gratis: Disponible
No tenemos información sobre las características de VCC Live
Los clientes habituales de VCC Live son:
Empresas Grandes, Empresas medianas, Administraciones públicas, Empresas pequeñas
VCC Live admite los siguientes idiomas:
Checo, Inglés, Alemán, Húngaro, Italiano, Polaco, Ruso, Ucraniano
VCC Live cuenta con los siguientes planes de precios:
Suscripción
VCC Live admite los siguientes dispositivos:
Android
VCC Live se integra con las siguientes aplicaciones:
Magento, Salesforce Marketing Cloud, Worldpay, Zapier
VCC Live ofrece las siguientes opciones de asistencia:
Preguntas frecuentes, Asistencia en línea, Asistencia telefónica
A very innovative call center solution, which is accessible and user friendly. It shows that it has been developed with user and business needs in mind. Continuous innovation and development of new functionalities help the business grow and/or become more effective. The staff is open for discussion and give professional support and advice through understanding our business. I would recommend it everyone still using on-premise solutions!