Zoom

Zoom

Videoconferencias y conferencias web para equipos de todos los tamaños

4.6/5 (3965 opiniones)

Información general sobre Zoom

¿Qué es Zoom?

Zoom es una plataforma escalable, basada en la nube, de videoconferencias y conferencias web que brinda un espacio para reuniones online y seminarios web, intercambio de archivos, mensajería instantánea, mensajes grupales y más, para usuarios de empresas de todos los tamaños.

Fundada en 2011 por líderes e ingenieros de Cisco y WebEx, Zoom utiliza video en HD y audio de alta calidad para crear una experiencia inmersiva para celebrar videoconferencias y compartir pantallas entre equipos remotos. Las aplicaciones nativas para equipos de escritorio y móviles de Zoom permiten que los equipos se conecten y colaboren desde cualquier lugar, ya sea que trabajen con dispositivos Windows, Mac, iOS, Android o Blackberry o desde Zoom Rooms o sistemas de sala H.323 o SIP.

La plataforma unifica la realización de videoconferencia en la nube, reuniones online simples, intercambio de contenido inalámbrico y mensajería grupal en una sola plataforma. Con Zoom, los usuarios pueden conectar múltiples salas de conferencias, agregar asistentes remotos y habilitar reuniones "cara a cara" de manera efectiva con un solo toque.

Zoom Rooms - SDVC ("Sistema de videoconferencias definidas por software", por sus siglas en inglés): se integra con las soluciones de audio existentes y llama a dispositivos móviles, lo que facilita la participación de los empleados que están en movimiento. Con la función de preguntas y respuestas en vivo de Zoom, los anfitriones de los seminarios web (y hasta 25 panelistas designados) pueden responder a las preguntas de los asistentes a medida que las hacen, así como ejecutar encuestas e informes para recopilar información de los participantes.

La solución de mensajería instantánea empresarial Business IM de Zoom permite que los equipos compartan texto, imágenes, archivos de audio y más en chats grupales, mediante cualquier dispositivo. Desde la plataforma de mensajería instantánea integrada, los usuarios pueden iniciar reuniones por video e invitar a participantes y salas de conferencias de su lista de contactos. Los archivos se pueden arrastrar, soltar y compartir en Business IM de Zoom y luego recuperarlos más tarde, en la biblioteca consultable de contenido sincronizado de Zoom.

Información general sobre Zoom

Precio

A partir de
13,99 US$/mes

Opciones de precios

Prueba gratis
Gratis
Suscripción
Relación calidad-precio

Funciones de Zoom

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Asia, Australia, Brasil, Canadá, China y otros 5, Europa, Alemania, India, Japón, Latinoamérica
Idiomas admitidos
Chino (simplificado), Inglés, Francés, Alemán, Japonés y otros 3, Portugués, Ruso, Español

Capturas de pantalla

Captura de pantalla de Zoom: "Presence Status" in Zoom's Business IM indicates when users are available or busy, as well as which device they're on (desktop or mobile)
Captura de pantalla de Zoom: "Presence Status" in Zoom's Business IM indicates when users are available or busy, as well as which device they're on (desktop or mobile) Captura de pantalla de Zoom: The Zoom mobile app allows users to chat via messages or video from anywhere Captura de pantalla de Zoom: Team members can share documents, images, and more within Zoom chats Captura de pantalla de Zoom: Reports can be generated on metrics such as meetings by employee, meetings by location, usage, and more

Opiniones de Zoom

Opiniones de Zoom

Calificación general
4.6
/
5 3965 opiniones
Excelente
2721

Muy bien
1041

Normal
183

Pobre
15

Malo
5

Relación calidad-precio
4.6
Funciones
4.5
Facilidad de uso
4.5
Asistencia al cliente
4.5
95% Un ha recomendado esta aplicación
James A.

Zoom video webinar meetings simplicity and power in meeting and webinar software

My overall experience has been very good and we have solidly used at least 2 other leaders in this category over the past 2-5 years.


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Lee C.

Best way to communicate via the web: Zoom!

Zoom brings so much to the table. It really is a dream come true software. People can save on travel, share their work and communicate their ideas from the comfort of their own home or office. What a great software!!!!!


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Usuario verificado

Meetings and Calls without worry of time and distance

Overall zoom is a great tool for meetings and webinar. People can also join without host joining the call. So, you don't have to wait till host's join. It's quick and the phone app works well to.
I like the UI It's simple and easy to send an invite. We used to do all meeting including international ones with zoom only and if the internet is good, I never faced and drop or lags in the call.


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Usuario verificado

Better Than Many of Their Competitors, but Not Great

While Zoom is far from perfect, they are infinitely better than so many of their competitors that you can forget about most of their shortcomings. Except for one major one - their user interface. It's horrible. And I have not noticed any discernable upgrades or enhancements to really any aspect of their product over time. It appears they have a If It's Not Broke Don't Fix It philosophy, but there are things that maybe aren't broken but have major room for improvement.


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Andy T.

Best audio and video conferencing we've used easily

We needed a reliable audio and video conferencing platform to use for small meetings, all hands meetings, and training, among other things. Zoom has always fit those needs perfectly. Meetings are easy to setup, record and the quality is always top notch.


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James A.
Sector: Gestión de organizaciones sin ánimo de lucro
Tamaño de la empresa: 201-500 empleados
Translate to español

Zoom video webinar meetings simplicity and power in meeting and webinar software

Software usado A diario durante Más de un año
Revisado el 6/8/2019
Fuente de la reseña: Capterra

My overall experience has been very good and we have solidly used at least 2 other leaders in this category over the past 2-5 years.

Puntos a favor

Zoom seems to work really well on all our platforms and provides many options for our participants on many devices, so we have mobile and desktop and laptop and meeting rooms all in one meeting. We regularly use Zoom to meet across the country in large,medium and small groups. It has the potential to have 1000 participants if you have the right plan with the webinars option. We quite often connect up our usb high quality microphones after the meeting is started and they are picked up instantly with the choice of sources available. You can present graphics, desktop and sound across the presentation. Another cool feature is that if you are using multiple screens it is really easy to choose what you share. Recording the meetings is really simple with the choice of recording to your pc or the cloud for later playback and sharing. Also these recorded files come in various options including audio only. We sometimes grab these recorded training sessions and edit them and turn them into repeatable training resources. RSVP can be managed with the addon for webinars. you can setup many defaults for variables before the meeting starts like record, mute on, video on.

Puntos en contra

I think the only thing I am not sure that it does is allow you to mute incoming calls in case they are noisy, in most other instances we have had no issue muting computer based listeners if they became a litttle noisy.

Desglose por calificación

Relación calidad-precio
Facilidad de uso

Probabilidad de recomendación: 10.0/10

Lee C.
Sector: Educación superior
Tamaño de la empresa: 1001-5000 empleados
Translate to español

Best way to communicate via the web: Zoom!

Software usado Semanalmente durante Más de dos años
Revisado el 11/2/2020
Fuente de la reseña: Capterra

Zoom brings so much to the table. It really is a dream come true software. People can save on travel, share their work and communicate their ideas from the comfort of their own home or office. What a great software!!!!!

Puntos a favor

Zoom Video Webinar is straight forward, easy to use. Our team uses it for our weekly meetings and we also use it for our organizations Board Meetings as well. Sharing a screen is great. I love how you can test a microphone and speaker as well. I also love the fact that you can book a meeting in advance. The app is really easy to use as well.

Puntos en contra

I think that there should be a control setting on who can and who can not make notes on the screen. One board meeting a team member started doodling on a slide he thought only he could see and as he looked up and saw his doodle was going out over the entire board meeting. Luckily we were able to clear it.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Usuario verificado
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 1001-5000 empleados
Translate to español

Meetings and Calls without worry of time and distance

Software usado A diario durante Más de dos años
Revisado el 5/1/2020
Fuente de la reseña: Capterra

Overall zoom is a great tool for meetings and webinar. People can also join without host joining the call. So, you don't have to wait till host's join. It's quick and the phone app works well to.
I like the UI It's simple and easy to send an invite. We used to do all meeting including international ones with zoom only and if the internet is good, I never faced and drop or lags in the call.

Puntos a favor

The quality of audio and video both calls is good without any interference and drops. We used to use this software daily for our client meetings and bi-weekly webinars. There used to be multiple people in calls from different locations internationally, there were no delays in calls. Screen sharing is one of the most useful feature as we need this all the time for client calls.
Another helpful feature is, you can record you webinar which can be shared later with the group and during the meetings you can also send messages privately to one person.
Sending invites is quite easy as the interface is simple. Additionally, different time zone can also be selected for calls.
I used to have zoom app installed on my phone as well and used to join meetings while travelling through phone only. The app works well too it's easy to use and has all the features. Once or twice the app hanged and the call was dropped in between but otherwise i didn't found any other problem. On my laptop I never faced such kind of issue with this software. And of course as it works using internet, if your connection isn't stable or good you'll have lags and drops.
It has all the basic features need in any webinar software like mute, audio, video, desktop sharing, chat, adding to calendars, time zone selection etc. So finally, it's easy to use and quality is also nice.
The free version has no trial period and can be used as long as you want with some limitations. I would recommend this software.

Puntos en contra

The free version has limited minutes of conferencing and the call is disconnected automatically after that. This feels wired as one time we were in the middle of explain a feature and the call ended abruptly. Of course you can start the meeting again and continue but for group meetings I would recommend the paid version.
The link generated for meetings has random string rather than you id or name. So, it is difficult to recognize the link just be looking at it and you have to look the detailed invite as who's hosting the meeting. It would be easier and time saving if there is name in the meeting link itself.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Usuario verificado
Sector: Cuidado de la salud mental
Tamaño de la empresa: 10.001+ empleados
Translate to español

Better Than Many of Their Competitors, but Not Great

Software usado Semanalmente durante Más de un año
Revisado el 29/6/2019
Fuente de la reseña: Capterra

While Zoom is far from perfect, they are infinitely better than so many of their competitors that you can forget about most of their shortcomings. Except for one major one - their user interface. It's horrible. And I have not noticed any discernable upgrades or enhancements to really any aspect of their product over time. It appears they have a If It's Not Broke Don't Fix It philosophy, but there are things that maybe aren't broken but have major room for improvement.

Puntos a favor

Of all the video conferencing tools out there - and there is no shortage of them, either past or present - I have to say that Zoom works probably the best as far as logging in and everything working. Everybody who has ever attended a video conference knows the headache and utter waste of time known as "technical difficulties" especially those that arise at beginning of any video conference. This person's video isn't working; that person can't hear. You keep getting disconnected. Zoom somehow avoids this most of the time and that rarest of all things usually occurs - video conferences start on time.

Puntos en contra

If you have any more than say three - max four - participants, you're going to go crazy trying to include and see everybody at once. Yes, it's okay when whoever is speaking is shown front and center, but when you're speaking and want to gauge everyone's expression and just see everybody as though you are in the same room with in person, Zoom's Brady Bunch opening from Hell interface will literally drive you mad.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 6.0/10

Andy T.
Sector: Producción audiovisual
Tamaño de la empresa: 51-200 empleados
Translate to español

Best audio and video conferencing we've used easily

Software usado Semanalmente durante Más de dos años
Revisado el 6/2/2020
Fuente de la reseña: Capterra

We needed a reliable audio and video conferencing platform to use for small meetings, all hands meetings, and training, among other things. Zoom has always fit those needs perfectly. Meetings are easy to setup, record and the quality is always top notch.

Puntos a favor

Zoom is incredibly easy to implement, use, and administrate. We've used all the major audio and video conferencing platforms out there, and Zoom is by far the best. The biggest thing is it just works and works in a repeatable manner. We used to always have issues with other software of changes we made not sticking, such as audio sources. Zoom just works.

Puntos en contra

I honestly can't think of any issues we've had with Zoom or anything that I don't like about it. It's always been rock solid.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
8.9/10
Basado en 3965 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Zoom

Precios de Zoom

A partir de
13,99 US$/mes
Prueba gratis
Gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.6/5
Basado en 3965 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Zoom

Funciones de Zoom

API
Chat
Conferencias
Creación de informes de llamadas
Creación de informes en tiempo real
Creación de informes y estadísticas
Desvío de llamadas
Enrutamiento de llamadas
Gestión de la comunicación
Grabación de llamadas
Identificador de llamadas
Integración de CRM
Integración de terceros
Mensaje de voz
Mensajería instantánea
Notificaciones automáticas
Panel de actividades
Supervisión
Supervisión de llamadas
Videoconferencia
Funciones
4.5/5
Basado en 3965 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Preguntas frecuentes sobre Zoom

Preguntas frecuentes sobre Zoom

He aquí algunas preguntas frecuentes sobre Zoom.

P. ¿Qué tipo de planes de precios ofrece Zoom?

Zoom ofrece los siguientes planes de precios:

A partir de: 13,99 US$/mes

Modelo de precios: Gratis, Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Zoom?

No tenemos información sobre las características de Zoom

P. ¿Quiénes son los usuarios habituales de Zoom?

Los clientes habituales de Zoom son:

Trabajadores autónomos, Empresas Grandes, Empresas medianas, Administraciones públicas, Empresas pequeñas

P. ¿Qué idiomas admite Zoom?

Zoom admite los siguientes idiomas:

Chino (simplificado), Inglés, Francés, Alemán, Japonés, Portugués, Ruso, Español

P. ¿Qué tipo de planes de precios ofrece Zoom?

Zoom cuenta con los siguientes planes de precios:

Gratis, Suscripción

P. ¿Zoom es compatible con dispositivos móviles?

Zoom admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Zoom?

Zoom se integra con las siguientes aplicaciones:

ActiveCampaign, Acuity Scheduling, Administrate, Bookafy, Hive, HubSpot Marketing, Mattermost, Slack, TalentLMS, Workplace by Facebook

P. ¿Qué tipo de asistencia ofrece Zoom?

Zoom ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo