Crisp

Crisp

Solución todo en uno multicanal para mensajería del cliente

4,5/5 (55 opiniones)

Información general sobre Crisp

¿Qué es Crisp?

Crisp es una plataforma de clientes multi-canal todo en uno para interactuar con los clientes y mejorar la satisfacción del cliente. Desde Crisp ayuda a mantener el flujo de trabajo simple. Los usuarios pueden agregar compañeros de equipo al chat y al correo electrónico, todo desde una única interfaz de usuario.

Con Crisp, los usuarios pueden ver lo que están escribiendo en tiempo real, lo que les permite responder a la información correcta en poco tiempo. Los equipos pueden responder a todas las consultas entrantes de Crisp Live Chat, correo electrónico, mensajería, Twitter y SMS. Las funciones de mensajería incluyen bots, menciones, notas, video y chat de audio, respuestas enlatadas, intercambio de archivos y emojis.

El MagicMap de Crisp proporciona un conteo preciso de usuarios activos en un mapa. MagicBrowse ofrece a los usuarios una vista de la pantalla del visitante. Con Live Assist, los usuarios pueden otorgar a los agentes la solución de problemas directamente y los desarrolladores pueden beneficiarse de la función de depuración en vivo.

Crisp CRM permite a los usuarios administrar, editar y exportar toda la información de los usuarios y clientes potenciales, desde conversaciones, redes sociales, información de la compañía, número de teléfono y más. Las Campañas Crispadas y las Campañas de Goteo permiten a los usuarios a bordo, comprometer y reintentar a los clientes, y enviar mensajes a los segmentos de usuarios y seguir las tasas de apertura.

La Base de Conocimiento Crisp permite a los clientes apoyar a sus clientes. Puede crear un servicio de asistencia en varios idiomas para atender mejor a sus clientes a nivel internacional.

Crisp también ofrece muchos más servicios para ayudar a sus clientes. ¡No lo dudes más, solo pruébalo gratis!

Información general sobre Crisp

Precio

A partir de
25,00 US$/mes

Opciones de precios

Prueba gratis
Gratis
Suscripción
Relación calidad-precio

Funciones de Crisp

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Asia, Australia, Brasil, Canadá, China y otros 5, Europa, Alemania, India, Japón, Latinoamérica
Idiomas admitidos
Chino (simplificado), Neerlandés, Inglés, Finés, Francés y otros 5, Alemán, Japonés, Portugués, Ruso, Español

Capturas de pantalla

Captura de pantalla de Crisp: Build the perfect shared inbox
Captura de pantalla de Crisp: Build the perfect shared inbox Captura de pantalla de Crisp: Build the perfect chatbot Captura de pantalla de Crisp: Build a self service help desk to reduce customer requests and enhance SERP visibility Captura de pantalla de Crisp: Use Crisp analytics to monitor KPI that will enhance your knowledge and help you to take data-drive decisions Captura de pantalla de Crisp:

Opiniones de Crisp

Opiniones de Crisp

Calificación general
4,5
/
5
Excelente
38

Muy bien
12

Normal
3

Pobre
0

Malo
2

Relación calidad-precio
4,6
Funciones
4,5
Facilidad de uso
4,5
Asistencia al cliente
4,5
91% Un ha recomendado esta aplicación
Katherine K.

Amazing Customer Service and a Great Chat App

Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want. It has really been good for us!


Traducir con Google
Daniel S.

Good solid website chat app

We have 3 different websites that all use Crisp, and it allows us to very quickly switch between the sites and continue multiple chats at the same time among sites.

We operate during regular business hours and so do not respond to chats outside of those hours. It would be great if we couldn't control a little more what the chat icon did (or if it even appeared) when outside those hours, but we currently use the bot to let people know we are unavailable and to leave us a message.

With the smartphone apps, we can reply to chats even when we are away from our desks.

We also have a robust helpdesk, which is part of the Unlimited plan.


Traducir con Google
Martin A.

Fraud for the user

We started our service August of 2018. We wanted to integrate with our Shopify store. They promised us that the integration would be done within 1 month and that we should upgrade to the pro plan for that integration and the new version which they called V3 - VERY long story short - they continued lying to us for 1.3 years! They said the upgrade would come in Dec, then Jan, then March, then end of summer, then month by month week by week. when we asked to see the beta - they told us they would not be doing the shopify integration (THE ENTIRE REASON WE STUCK WITH THEM). This is fraud and we are currently taking them to court regarding this. I dont want to come off bitter - however I highly suggest going with another company that is more reputable. Then they gave me attitude , smiley faces when we were upset about the lying. But our attorney stated we have basis to take them to court because of this , apparently they have been doing this to many users. Class action suit - I dunno, I would think that they would care more about fraud... but I am sure in the end they will.


Traducir con Google
Brad K.

Tried them all, Crisp is the winner by far! Here's why...

I've used live support applications for years and during that time, I've tested all the major platforms and some most people have never heard of. In general, I'm opposed to the idea of SAAS. I prefer to buy a script that runs on my own server. It's not just because of monthly fees, it's mainly because I like to have total control over the application and be able to hack the code to make it work exactly how I want. Since Crisp is a SAAS product, I was biased against it, but since it was free, I decided to try it anyway. Within a month, I ended up buying a monthly subscription to their Pro plan. There are so many reasons why Crisp is superior to every other solution I've tested. It runs on all my devices, which is hugely important to me. Also, due to its extensive API, I can effectively hack the code and make it do whatever I want. Another important feature is that Crisp is like Intercom in that it seamlessly transitions between live chat and email. So if a customer leaves your site, you can continue the conversation with him via email, without having to do anything different. When you send messages, they're automatically emailed to the customer and his replies show up in your Crisp conversation. Unified messaging is a huge deal and Crisp is planning to add more channels such as SMS, etc... There's a lot more I could say about various features, but overall, I just love the elegance of Crisp. Unlike conventional live support apps, which display your chats in separate windows that are closed when the session ends, Crisp makes no distinction between open and closed conversations. Everything is in one Window, like how the Apple iMessage UI works. When a customer sends you a message, his conversation moves to the top of the list. This allows you to move through the list quickly and efficiently, responding to each conversation without having to open/close windows or tabs. It's like text messaging. Conversations are fluid and ongoing and don't interrupt your workflow. It's hard to overstate how much more efficient this is. You really need to try it yourself to fully understand the benefit of this workflow.


Traducir con Google
Viktor N.

Great live chat system, even better help docs

Overall Crisp is an excellent platform, especially for what they charge. Their pricing is one of the things that attracted me to their platform, in addition to all the features. It makes communication easier, especially since it integrates several channels into one platform. Allows us to reply quickly, in many cases, instantly. They just need to fix never-ending conversations, and I'll be 100% happy.


Traducir con Google
Katherine K.
Sector: Redacción y edición
Tamaño de la empresa: 2-10 empleados
Traducir a español

Amazing Customer Service and a Great Chat App

Software usado A diario durante 1-5 meses
Revisado el 13/2/2020
Fuente de la reseña: Capterra

Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want. It has really been good for us!

Puntos a favor

They are very fair about pricing and their customer support is amazing. I had an issue with a duplicate account being created, and their support not only walked me through the problem and helped me solve it, but they also were super nice and friendly and made the whole experience lovely. Plus, their docs are amazing and very helpful!

Puntos en contra

The only problem I had was an accidental duplicate site being created. When I signed up it sent me to what seemed like the correct site, but was actually a copy of ours. This was fixed very quickly though!

Traducir a español

Respuesta de Crisp

Thank you very much for that nice feedback !

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Daniel S.
Sector: Software informático
Tamaño de la empresa: 2-10 empleados
Traducir a español

Good solid website chat app

Software usado A diario durante Más de un año
Revisado el 1/10/2019
Fuente de la reseña: Capterra

We have 3 different websites that all use Crisp, and it allows us to very quickly switch between the sites and continue multiple chats at the same time among sites.

We operate during regular business hours and so do not respond to chats outside of those hours. It would be great if we couldn't control a little more what the chat icon did (or if it even appeared) when outside those hours, but we currently use the bot to let people know we are unavailable and to leave us a message.

With the smartphone apps, we can reply to chats even when we are away from our desks.

We also have a robust helpdesk, which is part of the Unlimited plan.

Puntos a favor

Simple but very powerful.
It is quite customizable, and there are a ton of plug-ins. One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you.
The Visitor map shows us information on where our clients our, to help direct them to the correct site, and the magic browse can let us see how they interact with the site if there is an issue.
The built in helpdesk is great.
The bot, while still a little bit buggy for more complicated things, is immensely helpful.

Puntos en contra

We found it more difficult than we thought it should have been to have an auto message saying we are closed. It would be nice to have the option to disable chat and/or redirect them to the helpdesk when outside of business hours.
I had initially created a large bot that would try to answer the 5 most common questions we got by funneling the customer through certain questions, but then found there was no way to have it repeat the sequence. To get around this, I ended up creating 2 identical sub routines off of the first main one which checked for the time and day to determine if we were closed. This is where is became buggy, because sometimes it would work, and sometimes it wouldn't respond.
I ended up just dumping all of that and setting a generic "we're closed, leave us your info" message and it has been fine.

The only other complaint is that sometimes the phone app doesn't alert you right away to a message. I've gotten notifications 8 hours late in some cases, though this is rare.

Traducir a español

Respuesta de Crisp

Thank you for your nice review :)

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Martin A.
Sector: Comercio minorista
Tamaño de la empresa: 501-1000 empleados
Traducir a español

Fraud for the user

Software usado A diario durante Más de un año
Revisado el 1/10/2019
Fuente de la reseña: Capterra

We started our service August of 2018. We wanted to integrate with our Shopify store. They promised us that the integration would be done within 1 month and that we should upgrade to the pro plan for that integration and the new version which they called V3 - VERY long story short - they continued lying to us for 1.3 years! They said the upgrade would come in Dec, then Jan, then March, then end of summer, then month by month week by week. when we asked to see the beta - they told us they would not be doing the shopify integration (THE ENTIRE REASON WE STUCK WITH THEM). This is fraud and we are currently taking them to court regarding this. I dont want to come off bitter - however I highly suggest going with another company that is more reputable. Then they gave me attitude , smiley faces when we were upset about the lying. But our attorney stated we have basis to take them to court because of this , apparently they have been doing this to many users. Class action suit - I dunno, I would think that they would care more about fraud... but I am sure in the end they will.

Puntos a favor

The software was extremely glitchy - both on the phone as well as the desktop. The "magic browse" literally never works - although they use it as a very large upsel. The support was terrible and they defrauded us as will for an entire year.

Puntos en contra

Notifications do not go away, you have to redownload all the time, extremely glitchy poor service and is not user friendly. If you are looking for a chat software - I highly suggest going with someone more stable such as intercom , Gorgias, or another one with excellent reviews.

Traducir a español

Respuesta de Crisp

Hey there,
I can understand how frustrated you can be regarding the absence of your desired feature. It's not a reason to degrade our image. Our software works really properly and all the other reviews are here to prove it.
The support has never defrauded you, we delayed the released of your feature that may come someday. We never forced you to stay with our product (that you've been using for more than a year).
Sorry that you feel disappointed.
Regards,
Crisp team

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 0.0/10

Brad K.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 2-10 empleados
Traducir a español

Tried them all, Crisp is the winner by far! Here's why...

Software usado A diario durante 1-5 meses
Revisado el 15/10/2016
Fuente de la reseña: Capterra

I've used live support applications for years and during that time, I've tested all the major platforms and some most people have never heard of. In general, I'm opposed to the idea of SAAS. I prefer to buy a script that runs on my own server. It's not just because of monthly fees, it's mainly because I like to have total control over the application and be able to hack the code to make it work exactly how I want. Since Crisp is a SAAS product, I was biased against it, but since it was free, I decided to try it anyway. Within a month, I ended up buying a monthly subscription to their Pro plan. There are so many reasons why Crisp is superior to every other solution I've tested. It runs on all my devices, which is hugely important to me. Also, due to its extensive API, I can effectively hack the code and make it do whatever I want. Another important feature is that Crisp is like Intercom in that it seamlessly transitions between live chat and email. So if a customer leaves your site, you can continue the conversation with him via email, without having to do anything different. When you send messages, they're automatically emailed to the customer and his replies show up in your Crisp conversation. Unified messaging is a huge deal and Crisp is planning to add more channels such as SMS, etc... There's a lot more I could say about various features, but overall, I just love the elegance of Crisp. Unlike conventional live support apps, which display your chats in separate windows that are closed when the session ends, Crisp makes no distinction between open and closed conversations. Everything is in one Window, like how the Apple iMessage UI works. When a customer sends you a message, his conversation moves to the top of the list. This allows you to move through the list quickly and efficiently, responding to each conversation without having to open/close windows or tabs. It's like text messaging. Conversations are fluid and ongoing and don't interrupt your workflow. It's hard to overstate how much more efficient this is. You really need to try it yourself to fully understand the benefit of this workflow.

Puntos a favor

* Seamless transition between live chat and email
* Beautiful UI design
* Highly efficient workflow
* Extensive API
* Apps available on all platforms

Puntos en contra

I wish the MacOS desktop app was a real native app, rather than a wrapper around the web UI.

Traducir a español

Respuesta de Crisp

We really hope to have a native OS X version as well :)

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Viktor N.
Sector: Marketing y publicidad
Tamaño de la empresa: 2-10 empleados
Traducir a español

Great live chat system, even better help docs

Software usado A diario durante 6-12 meses
Revisado el 1/5/2019
Fuente de la reseña: Capterra

Overall Crisp is an excellent platform, especially for what they charge. Their pricing is one of the things that attracted me to their platform, in addition to all the features. It makes communication easier, especially since it integrates several channels into one platform. Allows us to reply quickly, in many cases, instantly. They just need to fix never-ending conversations, and I'll be 100% happy.

Puntos a favor

Crisp is an excellent live chat and communication tool for support and sales. It's easy to use, has a mobile app that I use to reply to queries, and it also integrates other platforms like Twitter DMs, Telegraph, Line. We use Twitter DMs often as prospects and clients tend to DM us sometimes. In addition to chat itself, I really do like their help docs solution (knowledge base). It's very easy to manage, has very nice and clean design, and offers really good JS SDK for integrating with your website/apps. It's nice to be able to display articles in modal on our website.

Puntos en contra

My biggest issue with Crisp are never ending conversations. There's no way to have separate conversations with the same customer, old conversations get dragged into new conversations. It really needs a way to keep conversations separate, similar to other platforms like Intercom. For example, it sends out chat transcript after an hour of inactivity in chat. Problem is, that transcript might use subject line from an older conversation and/or include older conversation in the transcript. When I chat with Crisp's support and experience platform as a customer, those things are a bit annoying. Not a deal-breaker, but it definitely needs to be fixed.

Traducir a español

Respuesta de Crisp

Thank you for this nice review :) We will try to improve the feature you are talking about !

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
8,8/10
Basado en 55 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Crisp

Precios de Crisp

A partir de
25,00 US$/mes
Prueba gratis
Gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4,6/5
Basado en 55 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Crisp

Funciones de Crisp

API
Alertas y alzada
Chat
Comunicación multicanal
Creación de informes y estadísticas
Creación de marca personalizable
Encuestas y comentarios
Gestión de flujos de trabajo
Gestión de la base de conocimiento
Gestión de tickets de soporte
Integración de CRM
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Mensajería instantánea
Notificaciones automáticas
Panel de actividades
Supervisión
Supervisión en tiempo real
Varios idiomas
Funciones
4,5/5
Basado en 55 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Más información sobre Crisp

Más información sobre Crisp

Funciones principales de Crisp

  • @mentions
  • Agente de programación
  • Aplicaciones moviles (iOS & Android)
  • Base de conocimiento
  • Chat en vivo
  • Chat persistente
  • Compartir pantalla
  • Formulario sin conexión
  • Gestión de la bandeja de entrada
  • Integración de terceros
  • Intercambio de archivos
  • Marca blanca
  • Marca personalizable
  • Mensajería instantánea
  • Mensajes de acceso directo
  • Opción Call Me
  • Segmentación de la campaña
  • Solicitud de enrutamiento
  • Transferencias / Enrutamiento
  • Video Chat
  • activadores de chat en vivo
  • la orientación geográfica

Beneficios

  • Desde el panel de control Crisp, sus equipos pueden responder a todas las solicitudes de sus clientes centralizando el chat en vivo, los correos electrónicos, Facebook Messenger, Twitter, Line y Telegram, así como también los SMS.

  • Crisp ofrece una solución de automatización de marketing que le permite redireccionar automáticamente clientes potenciales y clientes. Además, puedes personalizar los mensajes con los datos en Crisp.

  • Crisp elimina las zonas horarias al permitir que las compañías continúen generando clientes potenciales incluso cuando los equipos no están disponibles. Con Crisp, pones generación de plomo en piloto automático.

  • Crisp ofrece muchas soluciones de automatización de la relación con el cliente para que incluso las empresas más pequeñas puedan ofrecer un servicio al cliente de primera clase.

  • Crisp ayuda a reducir la cantidad de consultas de soporte al cliente al configurar una mesa de ayuda que permite a los usuarios encontrar la respuesta a sus preguntas por su cuenta.

  • Con muchas integraciones, las empresas pueden instalar fácilmente Crisp mientras siguen usando las soluciones que prefiera. Ofrecemos integraciones para Zapier, Hubspot, Salesforce, Pipedrive o WHMCS, así como Wordpress y Shopify, por ejemplo.

  • Preguntas frecuentes sobre Crisp

    Preguntas frecuentes sobre Crisp

    He aquí algunas preguntas frecuentes sobre Crisp.

    P. ¿Qué tipo de planes de precios ofrece Crisp?

    Crisp ofrece los siguientes planes de precios:

    A partir de: 25,00 US$/mes

    Modelo de precios: Gratis, Suscripción

    Prueba gratis: Disponible

    P. ¿Cuáles son las características principales de Crisp?

    Crisp ofrece las siguientes características:

    • @mentions
    • Agente de programación
    • Opción Call Me
    • Segmentación de la campaña
    • Compartir pantalla
    • Marca personalizable
    • Intercambio de archivos
    • la orientación geográfica
    • Gestión de la bandeja de entrada
    • Mensajería instantánea
    • Base de conocimiento
    • Chat en vivo
    • Aplicaciones moviles (iOS & Android)
    • Formulario sin conexión
    • Chat persistente
    • activadores de chat en vivo
    • Solicitud de enrutamiento
    • Mensajes de acceso directo
    • Integración de terceros
    • Transferencias / Enrutamiento
    • Video Chat
    • Marca blanca

    P. ¿Quiénes son los usuarios habituales de Crisp?

    Los clientes habituales de Crisp son:

    Trabajadores autónomos, Empresas medianas, Empresas pequeñas

    P. ¿Qué idiomas admite Crisp?

    Crisp admite los siguientes idiomas:

    Chino (simplificado), Neerlandés, Inglés, Finés, Francés, Alemán, Japonés, Portugués, Ruso, Español

    P. ¿Qué tipo de planes de precios ofrece Crisp?

    Crisp cuenta con los siguientes planes de precios:

    Gratis, Suscripción

    P. ¿Crisp es compatible con dispositivos móviles?

    Crisp admite los siguientes dispositivos:

    Android, iPhone, iPad

    P. ¿Con qué otras aplicaciones se integra Crisp?

    Crisp se integra con las siguientes aplicaciones:

    ActiveDEMAND, Airim, Better Proposals, Contractbook, Jamespot, LiveSession, PieSync, QuickMail.io, Rippling, Zendesk

    P. ¿Qué tipo de asistencia ofrece Crisp?

    Crisp ofrece las siguientes opciones de asistencia:

    Preguntas frecuentes, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo