Tripleseat

What is not to love? It has every feature and function that I need to keep me organized. We have over 200 weddings and events per year in a multi-million dollar waterfront restaurant, and Tripleseat is basically my right arm. I use it for everything from its calendar, creating BEOs and contracts for the clients, food and beverage cost management, etc. I also have demo'd similar products and have chosen to stay with Tripleseat because they have everything I need, and even things I didn't know I needed!

There really aren't any cons to list here - anytime I have needed something, I just talk to their customer service team and they explain where it is, or add it for me. For instance, I wanted better reporting on lead sources and where the business was coming from, and they added a custom report for me the next day!

Extremely user-friendly, easy to set up and customize, and reporting is great!

Need more customization options to fully implement it with all of our systems.

Our clients love how professional Gather looks. We get a lot of compliments, from clients, on how easy it is to use.

Unfortunately there are just so many issues... We're an off site catering company and it appears that this product is more of an "in-house" program for on site/private dining... They knew this when they sold us the program and should have realized they were not for us...

Most important was the fact that our invoices weren't adding up correctly; had we not manually added them up we would be out of thousands of dollars. There is no where for our clients to confirm their contact info (phone, address), not efficient when booking a high volume of events. The zip codes for our clients, on the BEOs, default to our zip code; so we have to go in and manually write the client's zip code on every BEO so that our delivery drivers don't get lost.... We've spoken to them several times and yet no one can seem to correct a zip code. There is no way to enlarge the font, when doing several events it's hard for kitchen staff to see the menus.

The support team is very polite but can't ever really answer a question. They respond with "we'll mention this at our next meeting"...

Tripleseat is very user-friendly and supports our events operation with easy to read documents and a great color-coded calendar. The online portal is fantastic- clients sign contracts and pay their invoices while I am sleeping! Their support staff is extremely responsive and helpful- they get a 20 out of 10!

We really have no complaints. The program is very efficient and well supported.

Tripleseat is very user friendly and saves time when creating proposals. We also love the integration between the option to pay directly through tripleseat which we are just starting. The reports are also great for budgets, and projections.

I like everything about it. Tripleseat makes it very easy, and you save so much time.