Gestión de clubes para centros de fitness, instalaciones deportivas y gimnasios
4.4/5 (22 reseñas)Perfect Gym es un sistema de gestión de clubes para todo tipo de gimnasios, instalaciones deportivas y gimnasios que ayuda a abordar todas las necesidades de gestión de instalaciones con herramientas para ventas, gestión de membresías, facturación, reserva, marketing y creación de informes. Los miembros del club pueden obtener un control total sobre su membresía con soluciones de autoservicio que incluyen un portal para clientes, un quiosco y una aplicación móvil.
Perfect Gym ofrece una variedad de funciones para la administración de membresías que permite a los usuarios administrar perfiles de miembros y preferencias, rastrear visitas y compras, ver registros de actividad, administrar descuentos, medir KPI, ver informes y más. El sistema POS (punto de venta) permite a los usuarios aceptar pagos y cobrar a los miembros por las clases y las sesiones de entrenamiento personal (personal training, PT). El CRM integrado permite a los propietarios y administradores almacenar datos de contacto, iniciar campañas de marketing e iniciativas e interactuar con representantes de ventas para asignar tareas. Las analíticas en tiempo real muestran el progreso y el éxito de las actividades de ventas a simple vista.
Perfect Gym ofrece herramientas de autoservicio para los clientes, entre las que se incluye un portal de clientes que permite a las personas inscribirse en línea, reservar clases, hacer pagos en línea y mucho más. Los propietarios y gerentes de los clubes pueden alentar a los clientes a administrar sus membresías, aumentar los complementos y paquetes de los clientes y ofrecer pases de un día para los posibles clientes. El quiosco de autoservicio proporciona un proceso automatizado de registro con un proceso de pago simplificado. La aplicación móvil de Perfect Gym para Android e iOS permite a los miembros del Club seguir su progreso, reservar y clasificar las clases de fitness, comprobar quién está en el día y obtener información sobre la instalación.
Las herramientas de comunicación como correos electrónicos automatizados, notificaciones push y alertas por mensaje SMS ayudan a mantener a los miembros motivados y leales recordándoles sobre las próximas clases y actividades. Las funciones del centro de automatización controlan los programas de lealtad de los miembros del Club para premiar automáticamente a los miembros leales y transformar los clientes potenciales en relaciones duraderas. Los usuarios también pueden etiquetar y agrupar a los miembros para crear el Club personas y definir las preferencias y necesidades de cada individuo.
Puntos a favor
The software looks good and has a lot of things a fitness club needs. Especially for chains they made some cool features. I like the design of the software, because it is easy to use if you are familiar with this kind of software. The design is simple but good enough to have some nice screens and overviews and it doesn't look overloaded.
Puntos en contra
The negative aspect of the software is, that if you need a modification, it takes time and several rounds of specification and development. Features are promised quite fast, but the solution/development mostly takes much longer. Also there are always several glitches in the software, for example if texts are to long for the fields. I would still recommend this software to smaller clubs and chains.
Thank you for your review! We are consistently working on improving our speed in terms of modification to the software. As you can imagine, the platform encompasses a lot of different modules. However, we're still adding improvements every week (sometimes small ones you may not notice). If there are any bugs you come across, please don't hesitate to tell our support team. Thank you!
Gestión de clubes para centros de fitness, instalaciones deportivas y gimnasios
Lots of features but the tutorial function leaves a lot to be desired. Still trying to teach myself how to use the service. It seems my staff and I are never able to get a hold of customer service staff. However, our time difference doesn't help.
Puntos a favor
Looks very slick
Puntos en contra
very poor tutorial. I work in a small team that wasn't able to provide me with training when I arrived. so I have been left to teach myself
Thank you for your review. We value greatly our customer insights as this enables us to constantly improve our software and product for your future benefit.
Our Customer Success team will reach you directly and offer Q&A session to bring all the features of our software closer to you.
We wanted also to inform you that with the newest update release, new dashboards panels will be available so data is accessible even more efficiently. We will go through this functionality also during the Q&A session.
Gestión de clubes para centros de fitness, instalaciones deportivas y gimnasios
You can take the control!!!!!!!!!!
Puntos a favor
It´s perfect if you manage a big fitness center: you can take control of everything. Just remembering to your customers the time of their class or follow their bills and payments. That´s is a extra, definitely. I´m really impress about this app because has been thought in the dynamic of the gym, I mean, in administrative term, and also in the actions that involves customers. The design is awesome! The general presentation, colors, statistics.
Puntos en contra
Probably I suggest to check the price for small fitness centers or fitness studios which are growing.
Hi Jose, we're thrilled you enjoy the platform so much. We're happy to know that our software helps you take control of all aspects of your club!
Gestión de clubes para centros de fitness, instalaciones deportivas y gimnasios
Like all software, I think there's good and bad. I think the PerfectGym website have summed up most of the good points:
* Software is cloud-based so I never have to worry about backing up my data.
* Because I run multiple sites, it's easy for me to see how each of my club is performing.
* When I open new clubs, it's easier for me to scale up.
* We can do autodebit of membership fees by credit card, and that helps us keep the revenue of the business coming in running smoothly.
* The key point is that I am able to run my gyms 24 hours using the software. This saves me on operating expenses and increase value to my members.
* Update is fairly frequent.
Now, the bad points:
* PerfectGym software has grown very big, and very fast. Most mission-critical and minor tech support matters are resolved very quickly, but sometimes there are features that are not well-implemented and it takes a long time for them to solve it. And sometimes, my support ticket is closed suddenly without any update. For example, SMS notification is a feature, but after 2 months I still could not get it working.
* The software has a lot of cool features, such as the PerfectGym app. But again, to get it work well is not straightforward and tech support is not always on-hand to fix it for you.
* Corporate Invoice: The ability to charge a group of corporate customers by invoice. It's a feature they talked about but also not working to my knowledge.
Thank you Kenny for this valuable and thorough review. Our Customer Excellence Manager will contact you directly to resolve the issues you have pointed out.
Gestión de clubes para centros de fitness, instalaciones deportivas y gimnasios
Feasible club operations, inventory management and accounting reports.
Puntos a favor
The fact everything can be automated, user-friendly GUI, localization according to each country, great after sales support team.
Puntos en contra
Technical Support can be improved according to local KPI and Severity of an issue.
Thank you for your review! We will pass your feedback on to our support team.
Gestión de clubes para centros de fitness, instalaciones deportivas y gimnasios
He aquí algunas preguntas frecuentes sobre Perfect Gym.
Perfect Gym ofrece los siguientes planes de precios:
A partir de: €129/mes
Modelo de precios: Suscripción
Prueba gratis: Disponible
No tenemos información sobre las características de Perfect Gym
Los clientes habituales de Perfect Gym son:
Empresas Grandes, Empresas medianas, Empresas pequeñas
Perfect Gym admite los siguientes idiomas:
Chino (simplificado), Inglés, Polaco, Ruso
Perfect Gym cuenta con los siguientes planes de precios:
Suscripción
Perfect Gym admite los siguientes dispositivos:
Android, iPhone
No tenemos información sobre los tipos de integración de Perfect Gym
Perfect Gym ofrece las siguientes opciones de asistencia:
Asistencia en línea, Asistencia telefónica
You get a good running standard software as long as you stick to the main features and don't start customizing. Therefor this is a nice software.