MailClark

MailClark

MailClark, shared inbox in Slack & Microsoft Teams

4.9/5 (17 opiniones)

Información general sobre MailClark

📬 Centralize all your communication tools (e.g. Gmail, Outlook, any IMAP, Facebook Page or Twitter account) into your team workspace.
📨 Receive and send external messages from Slack: emails, Twitter or Facebook messages.
🤝 Collaborate with your teammates on external messages directly into Slack: choose an assignee, keep track of message statuses, reply to your emails, etc.
🔔 Insure continuity in conversations with your leads, customers, suppliers, applicants or any external contacts: message reminders, conversation in the thread panel.

Precio

A partir de
5,00 US$/mes
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio

Dispositivos

Tamaño de la empresa

P
M
G

Disponible en los países siguientes

Asia, Australia, Brasil, Canadá, China y otros 5, Europa, Alemania, India, Japón, Latinoamérica

Idiomas admitidos

Inglés

Reseñas de MailClark

Calificación general
4.9/5
100% reseñas positivas
15
Excelente
2
Muy bien
0
Media
0
Mediocre
0
Horrible
Paul A.
Traducir con Google

One of the best Customer Service I've seen online, and boy have I tried a lot of services !

Software usado A diario durante Más de un año
Revisado el 7/9/2017
Fuente de la reseña: Capterra

No need to check dozens of different email adresses everyday : everything is in slack, and manageable by everyone on our team. Possibility to exchange with non slack people through email, without leaving slack.

Puntos a favor

Mailclark lets me get all my team's email directly in Slack, canceling the need to check multiple inboxes, multiple times per day. It makes us save time, and we really appreciate the possibility to do the same with Facebook Messages / Twitter accounts.

Puntos en contra

I'd very much like to have a feature in which I could list all the conversations I've had with customers, partners that we deal with through Mailclark. For frequent conversations you can just leave a channel open, but for customer support it'd be great to be able to search for a contact and land directly in the slack channel dedicated to them, this way we'd have access to the chat history, etc. Would also very much like to be able to merge Facebook Messenger and Email channels when they're for the same customer.

Respuesta de MailClark

Hi Paul, thank you for your detailed feedback. You can give this feature a try: Type an email address in a DM to MailClark. MailClark will tell you whether you're written to this person and in which channel(s). Is it what you're looking for?
Thank you your suggestion on common channels for Messenger + Email (FYI we already offer this feature for Twitter + Email).

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

8.0/10
Franz-robert V.
Traducir con Google

It just works, and it keeps getting better

Software usado A diario durante 6-12 meses
Revisado el 31/8/2017
Fuente de la reseña: Capterra

All communications in one channel : slack!

Puntos a favor

I love the way the team handles support, kudos for that. Also love seeing the improvements coming along during the time we've been using it (most memorable are the intro of threaded replies, smtp support). And like I stated earlier, it just works. It does what you expect and is reliable doing so.

Puntos en contra

Reply with attachments is not very intuitive. Also sometimes we get a bit too much mail and lose track of what we've replied to already (use it mostly for support request)

Respuesta de MailClark

Hey Franz, thank you from the whole team!

About attachments, if you're using our new 'conversation threading' option, you'll see a new "Attach a file" button which makes things much easier.

Also, we hope you'll enjoy the new feature we just released (if you've turned on 'conversation threading'): MailClark now alerts you when new messages are left unanswered.

Finally, did you know you can mark your emails as done ¿ ? So you can easily see the ones still waiting for action.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

9.0/10
Andy R.
Traducir con Google

Mailclark gets my clients who won't adopt slack, onto Slack. And that keeps me out of my inbox.

Software usado A diario durante Más de un año
Revisado el 14/3/2018
Fuente de la reseña: Capterra

Puntos a favor

I can respond to email within Slack. That's powerful. I used to miss e-mails from important clients occasionally - but Mailclark's got a better eye on my inbox than I do - and since Slack is my home base, I don't have to task-switch to read (I don't respond from Slack, but I could.)

Puntos en contra

I would say that I don't like the pricing - but they recently updated it - the only reason I don't upgrade to a paid version is that I don't have enough communication to justify it - but the price is reasonable for a service that is awesome.

Respuesta de MailClark

Hi Andy, Thank you for your review! If you need help to start answering from Slack, let us know, we'd be happy to share some tips :)

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Jason F.
Traducir con Google

Great addition to our Slack team

Software usado A diario durante 6-12 meses
Revisado el 2/9/2017
Fuente de la reseña: Capterra

Streamlining email communication from remote chapters into one platform. I can access all email accounts from one location.

Puntos a favor

It's been great using this software and seeing them listen to feedback and continue to add new features along the way. Their customer support team is able to help anytime I have a question. I look forward to continuing to use the software and helping them grow as well.

Puntos en contra

Currently the only thing I'm waiting on is custom email signatures per inbox which I've suggested and talked to them about.

Respuesta de MailClark

Hi Jason, we¿ve taken good note of your feedback indeed. We¿ll keep you updated, thank you for your review!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

9.0/10
Moe M.
Traducir con Google

The product is easy to use, it has 100% success rate (no undelivered mail), also, there is no delay.

Software usado A diario durante 6-12 meses
Revisado el 31/8/2017
Fuente de la reseña: Capterra

Our client's send us work order through email, those work order related emails are automatically forwarded to a specific slack channel. That way emails from clients never get lost.

Puntos a favor

Ease of use, no undelivered mail so far, no lag in delivery.

Puntos en contra

Per month charge is little steep, especially when the email volume is limited, tiered pricing would be better

Respuesta de MailClark

Hi Moe, thank you for your feedback, this is really interesting since we¿re always looking to improve our pricing. If we make a change, you'll be among the first to know!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

9.0/10

Precios de MailClark

A partir de
5,00 US$/mes
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio

Yearly Plan: $5/active user/month
Monthly Plan: $7/active user/month

Funciones de MailClark


  • API
  • Chat
  • Conferencias
  • Conferencias en vivo o en vídeo
  • Creación de informes de llamadas
  • Creación de informes y estadísticas
  • Desvío de llamadas
  • Enrutamiento de llamadas
  • Grabación de llamadas
  • Identificador de llamadas
  • Integración de CRM
  • Integración de SMS
  • Integración de terceros
  • Mensaje de voz
  • Mensajería instantánea
  • Notificaciones automáticas
  • Panel de actividades
  • Recepciones
  • Supervisión
  • Supervisión de llamadas

Más información sobre MailClark

Funciones principales de MailClark

  • Automatic import
  • Automatic sending
  • Chatbot
  • Configurable workflow
  • Custom domain
  • Facebook & Twitter integration
  • Gmail integration
  • Indexing & archiving
  • Microsoft Teams integration
  • Multi-account management
  • Multi-channel messaging
  • Multi-user collaboration
  • Real-time updates
  • Response management
  • Rules-based automation
  • Shared inboxes
  • Slack integration
  • Social media monitoring

Beneficios

Which Teams Does MailClark Work for

1. Customer Support
Centralize all your customers' messages in one Slack channel to improve your team collaboration on customers inquiries. Break silos between teams involved in the customer care process and respond faster to increase customer satisfaction.

2. Marketing Sales
Centralize and improve your Marketing and Sales actions within the same workspace to align your teams around leads management. Easily handle your customer journey from the incoming lead to its customer transformation, to end with customer care.

3. Recruitment
Centralize candidates' emails for a new position in your Slack and make the decision process collaborative including other teams in your recruitment process if necessary.

4. Project Management
Centralize & manage all your projects in your Slack Workspace, and collaborate with all people involved: colleagues, partners, providers, customers or any external person to your company.

Preguntas frecuentes sobre MailClark

He aquí algunas preguntas frecuentes sobre MailClark.

P. ¿Qué tipo de planes de precios ofrece MailClark?

MailClark ofrece los siguientes planes de precios:

A partir de: 5,00 US$/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

Yearly Plan: $5/active user/month
Monthly Plan: $7/active user/month

P. ¿Cuáles son las características principales de MailClark?

MailClark ofrece las siguientes características:

  • Automatic import
  • Automatic sending
  • Chatbot
  • Configurable workflow
  • Custom domain
  • Facebook & Twitter integration
  • Gmail integration
  • Indexing & archiving
  • Microsoft Teams integration
  • Multi-account management
  • Multi-channel messaging
  • Multi-user collaboration
  • Real-time updates
  • Response management
  • Rules-based automation
  • Shared inboxes
  • Slack integration
  • Social media monitoring

P. ¿Quiénes son los usuarios habituales de MailClark?

Los clientes habituales de MailClark son:

Empresas Grandes, Empresas medianas, Non Profit, Empresas pequeñas

P. ¿Qué idiomas admite MailClark?

MailClark admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece MailClark?

MailClark cuenta con los siguientes planes de precios:

Suscripción

P. ¿MailClark es compatible con dispositivos móviles?

No tenemos información sobre los dispositivos compatibles con MailClark

P. ¿Con qué otras aplicaciones se integra MailClark?

MailClark se integra con las siguientes aplicaciones:

Facebook, Gmail, Microsoft Teams, Slack, Twitter

P. ¿Qué tipo de asistencia ofrece MailClark?

MailClark ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Base de conocimientos, Asistencia en línea