RepairDesk
RepairDesk
Sobre RepairDesk
RepairDesk es una solución de POS basada en la nube que está diseñada para empresas de reparación de teléfonos celulares, que permite a los usuarios administrar tickets de reparación, inventario, ventas, seguimiento del tiempo de los empleados, comisiones, marketing, servicio externo y más. Una aplicación nativa de iOS respalda a los técnicos en el campo.
El POS de RepairDesk incluye procesamiento de pagos integrado, lo que permite el cobro de pagos con tarjetas de crédito y débito en la tienda. Los pagos también se pueden dividir entre varios tipos en una sola transacción, incluidos efectivo, tarjeta de crédito/débito, PayPal y otros. Se pueden generar e imprimir facturas, etiquetas y recibos personalizados y las firmas de los clientes se pueden captar electrónicamente a través de una pantalla orientada al cliente.
RepairDesk simplifica la gestión de tickets de reparación con una vista de calendario para mostrar las asignaciones de tickets y las tareas programadas, una cola de reparación organizada por fecha límite, envío de alertas automáticas por correo electrónico y SMS a los clientes, historiales de tickets centralizados y reclamaciones de garantía con un solo clic. Los usuarios también pueden gestionar pedidos de piezas especiales, inventario, facturación, campañas de marketing por correo electrónico, creación de informes y más.
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Opiniones
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- Sector: Comercio minorista
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Very Dedicated Staff and Easy to use software
Revisado el 30/1/2019
To support team,
just wanted to take some time to thank you for all your hard work and dedication...
To support team,
just wanted to take some time to thank you for all your hard work and dedication , we are extremely grateful and happy to have you as our dedicated account manager and me personally i know is not easy working middle of the night i did it for many years, we appreciate everything you've done for us i know these couple of months haven't been easy but we are getting closer to stability and then we can focus solely on growth and features and making everyones's life better and easier
Puntos a favor
All the features it currently has and the more features it will have in the future, the time saving the software provides repairs shops making tasks that took 1 to 2 hours to complete to be done in minutes, the more time you save and the more automated features the more your team can concentrate on providing better customer service
Desventajas
There's no cons to speak about, softwares will always be softwares and have their little things here and there, but nothing that cant be fixed or improved
Respuesta de RepairDesk
Modesto, you are absolutely incredible! Thank you for your kind words & strong vote of confidence. Our support team is really grateful for your understanding, and the entire RepairDesk team is pleased to have given you a great experience with our software. We're excited to continue fostering a healthy relationship with you as we move into the future.
- Sector: Comercio minorista
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
RepairDesk: A Game-Changer for My Repair Business
Revisado el 8/9/2024
I can't say enough good things about RepairDesk. It's completely transformed how I run my repair...
I can't say enough good things about RepairDesk. It's completely transformed how I run my repair business, making everything from customer management to inventory tracking a breeze. The software is intuitive and user-friendly, and the customer support team is always there to help if I have any questions. We have been using it since 2017.
Here's what I love most about RepairDesk:
Streamlined Operations: RepairDesk has streamlined my entire repair process. From creating repair tickets to managing invoices, everything is now centralized and efficient.
Happy Customers: The customer portal is a fantastic feature. My customers love being able to track the progress of their repairs and communicate with me directly through the system.
Inventory Control: I never worry about running out of parts or overstocking. RepairDesk's inventory management tools keep me on top of everything.
Customer Service: Amazing, just excellent; I can't say enough good things about their customer service. [sensitive content hidden] along with their [sensitive content hidden] has been super helpful all these years, no matter the issue, they always go above and beyond to help.
If you're looking for a comprehensive repair shop management solution, look no further than RepairDesk. It's an investment that will often pay for itself in improved efficiency and customer satisfaction. I wholeheartedly recommend it to any repair business owner.
Puntos a favor
Absolutely the best customer service, always helpful and always willing to go above and beyond to help clients.
Desventajas
A few items:
API can be improved to allow customization for custom portals and lead systems.
Discount code
Customer referral management
More comprehensive reporting and dynamic dashboard
Overall stability should be improved
- Sector: Electrónica de consumo
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Cellpros feedback
Revisado el 15/9/2021
Good concept but some hard to use steps , difficult to understand some areas , wish we could have a...
Good concept but some hard to use steps , difficult to understand some areas , wish we could have a done for you concept we can them manage
Puntos a favor
Great feature set and marketing and sales leads
Desventajas
The complexities of inventory management and tracking of sales , register is difficult for us, sales go missing or are not counted
Respuesta de RepairDesk
Hi Antony,
Founder here at RepairDesk and we are so sorry that you had a poor experience with our inventory and cash register module.
Your satisfaction is invaluable to us and I'm happy to work with you and your team to learn more about your challenges so we can improve the platform.
Lastly, we do have option for integrated SMS and our software integrates with Shopify & WooCommerce.
- Sector: Electrónica de consumo
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Repairdesk Review
Revisado el 5/12/2024
I've had an amazing experience with repairdesk overall, not many problems, great implementation to...
I've had an amazing experience with repairdesk overall, not many problems, great implementation to my company
Puntos a favor
I like how easy it is to use. I also like how helpful all the representative always are
Desventajas
Sometimes there can be glitches, it is not very often, but can sometimes occur.
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Hands down, best Phone Repair Store software on earth.
Revisado el 14/11/2024
Have been using Repair Desk for years now. Always new features coming out, improving older...
Have been using Repair Desk for years now. Always new features coming out, improving older features. They are always relevant. Any issues are quickly investigated and usually resolved just as fast. Easy to get a hold of support or management, if needed.
Puntos a favor
One software for all things related to a Phone Repair store. Tickets, repairs, inventory, POS, customer communication, review requests...all in one easy to use application.
Desventajas
For a while, they were launching new features and updates that were not functioning well. They have since slowed down and focus more on improving existing features and only launch newer ones after being tested.
Preguntas frecuentes sobre RepairDesk
He aquí algunas preguntas frecuentes sobre RepairDesk.P. ¿Qué tipo de planes de precios ofrece RepairDesk?
RepairDesk ofrece los siguientes planes de precios:
- A partir de: 99,00 US$/mes
- Modelo de precios: Suscripción
- Prueba gratis: No disponible
P. ¿Quiénes son los usuarios habituales de RepairDesk?
Los clientes habituales de RepairDesk son:
Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite RepairDesk?
RepairDesk admite los siguientes idiomas:
alemán, chino, chino tradicional, coreano, danés, español, finés, francés, inglés, italiano, japonés, neerlandés, polaco, portugués, árabe
P. ¿RepairDesk es compatible con dispositivos móviles?
RepairDesk admite los siguientes dispositivos:
P. ¿Con qué otras aplicaciones se integra RepairDesk?
RepairDesk se integra con las siguientes aplicaciones:
Google Calendar, Mailchimp, PayPal, QuickBooks Online, RingCentral Contact Center, ShipStation, Shopify, Square Payments, Stripe, Tyro, WooCommerce, Xero, Zapier
P. ¿Qué tipo de asistencia ofrece RepairDesk?
RepairDesk ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat
Categorías relacionadas
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