RepairDesk
RepairDesk
Sobre RepairDesk
RepairDesk es una solución de POS basada en la nube que está diseñada para empresas de reparación de teléfonos celulares, que permite a los usuarios administrar tickets de reparación, inventario, ventas, seguimiento del tiempo de los empleados, comisiones, marketing, servicio externo y más. Una aplicación nativa de iOS respalda a los técnicos en el campo.
El POS de RepairDesk incluye procesamiento de pagos integrado, lo que permite el cobro de pagos con tarjetas de crédito y débito en la tienda. Los pagos también se pueden dividir entre varios tipos en una sola transacción, incluidos efectivo, tarjeta de crédito/débito, PayPal y otros. Se pueden generar e imprimir facturas, etiquetas y recibos personalizados y las firmas de los clientes se pueden captar electrónicamente a través de una pantalla orientada al cliente.
RepairDesk simplifica la gestión de tickets de reparación con una vista de calendario para mostrar las asignaciones de tickets y las tareas programadas, una cola de reparación organizada por fecha límite, envío de alertas automáticas por correo electrónico y SMS a los clientes, historiales de tickets centralizados y reclamaciones de garantía con un solo clic. Los usuarios también pueden gestionar pedidos de piezas especiales, inventario, facturación, campañas de marketing por correo electrónico, creación de informes y más.
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Integraciones
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Alternativas
Zoho Creator
QuickBooks Online
Square Point of Sale
RQ Retail Management
Opiniones
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- Sector: Electrónica de consumo
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
RepairDesk is the best software for any cellphone repair shop
Revisado el 14/2/2019
Repairdesk has been growing at an extreamly fast pace, after trying many other companies they are...
Repairdesk has been growing at an extreamly fast pace, after trying many other companies they are the only software company that are serious about there customers, with constant improvements and bug fixes
Puntos a favor
With the ability to provide portal access to larger customers (B2B),
Online booking widget for our website,
integrations to payment and invoicing systems and the ability to use the API provides unlimited possibilities
Desventajas
We don't have any complaints however it would be awesome if there was a little more functionality for larger customers such as.
if we had the ability to group multiple invoices for multiple repairs with larger customers,
Provide an automatic completion date for tickets (Ticket Closed Date)
And receive notifications when a customer comments on a ticket via the portal with there user name
Respuesta de RepairDesk
Hi Joseph,
Thank you so much for your amazing review. We're very happy to learn that RepairDesk has been a great experience for you so far. Our team strongly believes in providing as much value to our customers as possible, and we're always working to bring the sort of improvements you'd love to see to our system. If there's anything you'd like to see added, you can always get in touch with our support team and they would be happy to take your request.
Thanks for being awesome!
- Sector: Electrónica de consumo
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Ideal POS for Repair Shops
Revisado el 20/11/2020
great nothing i can add to this.
great nothing i can add to this.
Puntos a favor
I like the ease of use and the integrations between my website and this POS. Customers are always commenting that they enjoy the experience of booking their devices in using this much valued RD integration. I like also that RD software engineers are always updating and this is never the finished article and RD is always evolving. Also I love the customer facing display and customers agree to our t+c before the repair commences and see the price of it. It gives me a professional approach and something I can go back to if i need to and show the customer that I made you aware of.......... and you agreed to this with a signature to back this up. The reporting aspect and KPIs is another key part of the RD system. All round its justa great system to use. Backed up by a great team on the help desk especially [SENSITIVE CONTENT HIDDEN] who helps me tremendously if I need help with something
Desventajas
yes there are issues and sometimes things go wrong and there are bugs within it that can occur but not anything that I would gripe over. I moved from Repairshopr 3 years ago and when I compare the 2 ? RD are streets ahead of them
Alternativas consideradas
RepairQRazones para elegir RepairDesk
I needed a better POS, I wanted to have a flagship website booking intergration that stood out and give me functionality to offer something that noone else did. RD give me that. POS I LOVE IT in that its an easy walk through process and captures step by step everything you need to have when your taking devices from customers. Traceability of the customer and ability to take contact details to capturing parts used during the repair and setting stock levels then reordering reports when our inventory falls below its min stock level.Razones para cambiar a RepairDesk
I thought repairq wasnt user friendly- Sector: Fabricación de productos eléctricos/electrónicos
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
A very buggy and unreliable option for repair shop software
Revisado el 9/3/2020
My experience was not a good one, I had to run two different POS systems so when we where unable to...
My experience was not a good one, I had to run two different POS systems so when we where unable to use repairdesk due to bugs we had another solution ready to go. The lack of acknowledgement of bugs and issues and the lack of tech support being available within our trading hours meant we had to cancel repairdesk.
Puntos a favor
The software has some good options as far as plug ins go, customer facing display etc.
Desventajas
I had a lot of trouble using RepairDesk, we found alot of bugs that are inexcusable in a top dollar POS system. Simple things like changing a price, logging in, adding new devices all have a lot of bugs that require refreshing the page and evening re-logging in. These issues are repetitive and where reported multiple times to the team at Repairdesk. Tech support was not helpful as in Australia we close our stores an hour after they open for tech support, before that we are on our own. After speaking regularly with the staff including [SENSITIVE CONTENT HIDDEN] I found these issues will not be fixed anytime soon as they tend to have the approach that "You are the only one experiencing these issues". After discussing with other repair store owners and working out they are experiencing the same issues as our store was, I realized until the team at Repairdesk take responsibility for these bugs and actively resolve them rather than denying they exist repairdesk will not be a viable system for our business to invest in. Being frank when you send them video evidence of the bugs its a pretty silly business decision to deny the issues exist.
Respuesta de RepairDesk
Hello David,
Thank you for your review. We're very sorry that we were unable to make RepairDesk work for your business and saddens us to see you unsatisfied. We are always working diligently to address all bugs that are notified to us, and we appreciate your feedback. Our aim is to make RepairDesk more stable and functional for everyone, and we hope to one day have you give our software another shot and see some great changes that will motivate you to come back.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
A Quick & Successful Store Launch Made Easier
Revisado el 10/7/2024
I selected RD because it has a solid, overall business capability for running my computer & phone...
I selected RD because it has a solid, overall business capability for running my computer & phone repair store. It's been very dependable. Customer support is excellent.
Puntos a favor
Broad spectrum core functionality that makes a repair-based business doable on solid footing. Extra power is quickly available via integrations to extend core capabilities.
Desventajas
Complexity. But power comes from having many options in features and capabilities to choose from. It's a trade-off.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Circuit Tree Review
Revisado el 15/9/2021
Puntos a favor
Ticket management and the ability for Customers to view and track their tickets in real time.
Desventajas
Having issues with integration with Mobile Sentrix, I made a mistake, but so far it doesn't appear there's anyway to actually rectify that mistake leaving me unable to utilize the integration with Mobile Sentrix like I wanted.
Alternativas consideradas
RepairQRazones para elegir RepairDesk
RQ by iQmetrix is very much a integrated mobile POS, and everything else is secondary for them. So if you didn't integrate with Rogers or Telus it was essentially just a really slow, dumb POS/Inventory Management system that could barely handle repair tickets properly. It was also extremely expensive to add any features that seem to be included with most other companies.Software anterior
RQ Retail ManagementRazones para cambiar a RepairDesk
RepairQ was a nightmare to setup. We plenty of issues with site integration, their store search option couldn't find our store despite typing in exact address, managing regular sales was basically generation mini service tickets each time. Very clunky, not user friendly.Preguntas frecuentes sobre RepairDesk
He aquí algunas preguntas frecuentes sobre RepairDesk.P. ¿Qué tipo de planes de precios ofrece RepairDesk?
RepairDesk ofrece los siguientes planes de precios:
- A partir de: 99,00 US$/mes
- Modelo de precios: Suscripción
- Prueba gratis: No disponible
P. ¿Quiénes son los usuarios habituales de RepairDesk?
Los clientes habituales de RepairDesk son:
Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite RepairDesk?
RepairDesk admite los siguientes idiomas:
alemán, chino, chino tradicional, coreano, danés, español, finés, francés, inglés, italiano, japonés, neerlandés, polaco, portugués, árabe
P. ¿RepairDesk es compatible con dispositivos móviles?
RepairDesk admite los siguientes dispositivos:
P. ¿Con qué otras aplicaciones se integra RepairDesk?
RepairDesk se integra con las siguientes aplicaciones:
Google Calendar, Mailchimp, PayPal, QuickBooks Online, RingCentral Contact Center, ShipStation, Shopify, Square Payments, Stripe, TSYS, Tyro, WooCommerce, Xero, Zapier
P. ¿Qué tipo de asistencia ofrece RepairDesk?
RepairDesk ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat
Categorías relacionadas
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