Sobre MessageBird
MessageBird conecta a empresas de todos los tamaños con sus usuarios en todo el mundo, haciendo que las comunicaciones de empresa a cliente sean tan naturales como comunicarse con un amigo.
Por ello, su misión es modernizar y simplificar el espacio excesivamente complicado de la comunicación con el cliente. Como una valorada plataforma de comunicaciones en la nube con una infraestructura propia de operador de telecomunicaciones, sus API de SMS, voz y conversación revolucionan las interacciones empresa-cliente.
Más de 15 000 clientes globales confían en este software para resolver sus desafíos de comunicación. Ofrece una comunicación global, rápida y fiable que hace que el contacto sea más fácil, eficiente y accesible que nunca.
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- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Perfect solution
Revisado el 5/12/2018
Perfect solution
Perfect solution
Puntos a favor
Easy to use and a perfect solution for Text communication.
Desventajas
I have nothing to mention.
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Feedback from TPS Ltd
Revisado el 16/11/2018
Overall great experience. Will continue to use it for many years to come. Easy to train my staff on...
Overall great experience. Will continue to use it for many years to come. Easy to train my staff on how to send out batch messages and reply.
Puntos a favor
Easy to use by uploading excel files and sending mass text messages by selecting which columns are originator, message & receiver.
Good visual on the incoming replies and visibility of the conversation thread of each message.
Easy to add the number as a contact to the database.
Easy to export the data onto excel.
Desventajas
Need to have the ability to export onto excel the entire conversational thread per message/contact.
The Messages do not batch together...they come on separate lines. They all need to continue on the same thread on the "SMS Overview" page.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 2-10 empleados
- Software usado Otro durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Do not use this company
Revisado el 26/5/2021
I was looking for a platform to send mass messages for the Ministry. I paid my money (April 4,...
I was looking for a platform to send mass messages for the Ministry. I paid my money (April 4, 2021) and the long wait for the system to work started. It took over a month before I could try and send out a message, because I could not find a number and there was no one to speak with. They said contact them via WhatsApp and every time I did I got 6 message replies that said no one is available. I set my clock so that I could reach out all through the day from 1 am to 8 pm and I always got the same message.
Finally, I got a number to use and I sent my test email and it did not work. I told them to cancel my account and refund my money. They actually refused to do both. Here are the emails I sent and the replies they sent back. They still have not canceled my account.
From April to May, Why would they still be asking me what I want to do. It does not matter where you live, I do not recommend dealing with a company that will not stand behind their product. The customer service is horrible. They know that I have not used their service and yet they are still trying to keep my money. They knew I was in the US and knew the problems I would have. Instead, they took the money, made it impossible for me to get in contact with anyone, did not provide service and have drawn this out so that I can use the time loophole to keep my money. This is not a reputable company and I pray that you find another one to use.
Puntos a favor
I never got to use it. However, I chose it because I thought the price was good for what I wanted to do.
Desventajas
I never got to use it. However, they have horrible customer service and a difficult process.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Top of the line Features
Revisado el 15/11/2018
Puntos a favor
MessageBird is ingeniously architected, from features to branding. The dashboard is beautiful and intuitive, and documentation and supported features like the flow builder are very well done and easy to use. Pricing is competitive and subscriptions are easily set up and managed between developers and multiple clients.
Desventajas
MessageBird is restricted by their "provider" who severely limits sms content, frequency and volume. If there is ever a technical issue, chances are they will have to reach out to their provider for details or assistance. Customer service responds to messages with about 4-24 hour delay, so most immediate concerns go unanswered the first day, although their follow-up and resolution is near perfect.
Respuesta de MessageBird
Hi Rhett,
Many thanks for your review and feedback here. We strive to stay at speed with our responses and provided you resolutions or interim solutions where and whenever possible. We'd love to connect with you directly to understand better what we can improve on. If you'd be open to this, please let us know and we'll connect with you via email.
Best from Amsterdam,
Alex Dorweiler
Head of Support @ MessageBird
- Sector: Seguros
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Awesome product with great reliability
Revisado el 5/12/2018
Puntos a favor
The price for the quality of product is pretty amazing. We get 99.9% of our texts instantly. We refill our credit for about $50 every 6 months. We added additional security to our network for pennies.
Desventajas
The customer service can often be slow. You have to rely on text-based chat since it is located in Amsterdam. The customer service reps are always very polite and informational, but the wait (especially during critical downtime) can be excruciating.
Preguntas frecuentes sobre MessageBird
He aquí algunas preguntas frecuentes sobre MessageBird.P. ¿Qué tipo de planes de precios ofrece MessageBird?
MessageBird ofrece los siguientes planes de precios:
- A partir de: 50,00 US$/mes
- Modelo de precios: Versión gratuita, Suscripción
- Prueba gratis: No disponible
P. ¿Quiénes son los usuarios habituales de MessageBird?
Los clientes habituales de MessageBird son:
Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite MessageBird?
MessageBird admite los siguientes idiomas:
alemán, español, francés, inglés, italiano, neerlandés, portugués
P. ¿MessageBird es compatible con dispositivos móviles?
MessageBird admite los siguientes dispositivos:
P. ¿Con qué otras aplicaciones se integra MessageBird?
MessageBird se integra con las siguientes aplicaciones:
Adobe Commerce, IFTTT, Smooch, Tray.io, Zapier, Zendesk Suite
P. ¿Qué tipo de asistencia ofrece MessageBird?
MessageBird ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat
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