WellnessLiving
Sobre WellnessLiving
WellnessLiving es una solución todo en uno de reserva online, programación de recursos, generación de clientes potenciales y creación de informes para empresas centradas en la salud y el bienestar. Diseñado para establecimientos de bienestar como estudios de yoga, spas, salones, entrenamiento personal, gimnasios de fitness, estudios de pilates y clubes de baile, WellnessLiving proporciona las herramientas que los usuarios necesitan para gestionar sus tareas comerciales diarias, empleados, membresías, ventas, marketing y más.
La experiencia del cliente permite reservar clases o tratamientos online a través de las aplicaciones móviles nativas de Android e iOS, Facebook o directamente a través del listado de categorías de WellnessLiving, generado automáticamente. Los clientes pueden usar la aplicación móvil WellnessLiving para reservar citas, pagar servicios y escribir reseñas, así como compartir sus experiencias en Facebook. Una vez realizadas las reservas, las notificaciones y confirmaciones se envían automáticamente a los clientes y al personal a través de SMS o correo electrónico. La comunicación posterior a la reserva es fácil con la función de SMS.
Desde el backend de WellnessLiving, los empleados y la administración pueden gestionar los horarios de clases o eventos sincronizando los datos en todas las plataformas para que los horarios estén siempre actualizados. Los usuarios pueden crear su tienda online usando el asistente WellnessLiving y comenzar a vender online al instante. Incluye una función POS que facilita el procesamiento de tarjetas de crédito, los pagos recurrentes y las retiradas de membresía automáticas. Los empleadores también pueden usar herramientas de gestión del personal para programar turnos, administrar nóminas, supervisar el desempeño del personal, calcular sueldos y más.
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Opiniones
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- Sector: Comercio mayorista
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Lo recomiendo.
Revisado el 21/7/2023
Puntos a favor
Me gusto mucho que este software es totalmente personalizable y se ajusta a la necesidad.
Desventajas
En realidad no he podido encontrar ninguna falla en este software.
Respuesta de WellnessLiving Systems
Hi Valentina!
Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you've had a fantastic experience with our all-in-one platform. Our goal is to provide you with the best tools to manage your business effortlessly.
From online booking and easy-to-view reporting to our user-friendly mobile apps, every feature within our software is carefully designed to cater to your business needs. The best part is, you don't need to be a tech expert to use it! It's intuitive and requires minimal training.
Whether you're a solopreneur or a growing enterprise, our software is fully configurable to suit the unique requirements of your business. We're here to support you every step of the way!
Remember, Valentina, our Knowledge Base and Community Forum are valuable resources where you can find answers to your questions and discover how to optimize the system for your specific needs. Here are the links for your convenience:
Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/
Community Forum: https://community.wellnessliving.com/page/home/
If you ever have any questions or need assistance with anything, feel free to reach out to us via call or email. We're always here to help you make the most out of WellnessLiving. Thank you for choosing us!
Warm regards,
Kayla I. (Customer Advocate)
- Sector: Hardware informático
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Living well with WellnesLiving
Revisado el 9/10/2023
Desde que se implemento ha sido de gran ayuda para la administración por lo cual si que lo...
Desde que se implemento ha sido de gran ayuda para la administración por lo cual si que lo recomiendo!
Puntos a favor
Destaco bastante el aspecto que tiene y lo sencillo que se ve por lo que lo hace muy intuitivo además de que permite hacer seguimientos precisos a los clientes que manejamos.
Desventajas
Aveces presenta fallas en las cuales el soporte al cliente no es tan bueno para lar resolución de las mismas.
Respuesta de WellnessLiving Systems
Hey Santiago,
Thank you for sharing your positive experience with WellnessLiving. We're thrilled to hear that you find our platform's appearance and user-friendliness intuitive and appealing, making client management a breeze.
I'm sorry to learn that you've encountered challenges with our support in the past. At WellnessLiving, we place a strong emphasis on delivering exceptional customer service. Our support team is committed to providing timely and effective solutions to any issues you may encounter. If you ever have more questions, require guidance, or need assistance, please feel free to reach out to our Customer Solutions Team at support@wellnessliving.com. They are always ready to assist you.
In addition to our support services, we offer a Knowledge Base and a Community Forum, where you can find valuable resources and information to help you make the most of our platform. I've included the links for each platform below.
Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/
Community Forum: https://community.wellnessliving.com/page/home/
Thank you for your recommendation, Santiago. We value your feedback and are dedicated to ensuring your experience with WellnessLiving is top-notch, every step of the way.
Warm regards,
Julia G. (Customer Advocate)
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Fantastic software that is totally customizable to my business. Great service too.
Revisado el 30/10/2017
Simple, customizable, and easy to use with great support. From my experience there is no service...
Simple, customizable, and easy to use with great support. From my experience there is no service that even compares. Between the adaptable technology, amazing support, and ease of use I couldn't be happier. I hope every gym uses them, except my competitors.
Thank you, Wellness Living for making the success of my gym much easier, and for all your support.
Puntos a favor
I've been with Wellness Living for about 2 ½ years now. I've used multiple softwares at my gym in the past including EZ Facility, Zen Planner, and Mindbody. I've definitely had experience with other options. I must tell you, I have no intention of ever going back. Wellness Living has outperformed every other service I've ever used on every level.
Every other service expected me to change my business to accommodate their software! That seemed crazy to me. Wellness Living adapted their software to my business's needs. That was huge for my business. On top of that, the app is fantastic, it works seamlessly and my clients love the ease of use for booking an appointment and purchasing additional services and products. Their support is second to none if I have a question or an issue it's never difficult to find someone and get it resolved quickly. The reporting is completely customizable which I love. The rewards program is easy to implement and has been fantastic for incentivizing the behaviors that grow our gym. The SEO boost I received from starting with Wellness Living has been great and made my job MUCH easier. Along the digital lines, I also have to say that their data migration was the easiest I've ever experienced. They handled everything. If you've ever experienced the typical nightmare of data migration you know how huge a benefit that is.
Respuesta de WellnessLiving Systems
Hi Justin!
Thanks for your support and for taking the time to leave us a review. We at WellnessLiving know that software that you choose should work for your business, not against you, and we work hard to provide you with everything you could ever need. Our team is obsessed with making things work just the way you want, so we are so happy to hear that you¿ve had such an awesome experience with us over these past two-and-a-half years. Cheers to another!
- Sector: Deportes
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
Expensive, Only for the big business
Revisado el 22/9/2023
Not great. Not sure about the upgrades they did on their roadmap because it was cumbersome. Trying...
Not great. Not sure about the upgrades they did on their roadmap because it was cumbersome. Trying to cancel was impossible. Couldn't get an exit interview at a time that worked for me and when I could it was going to take over a half hour of sales tactics that I didn't have time for.
Puntos a favor
Lots of reports. Clean looking. CRM is amazing and customizable.Shared accounts between family. Easy to link and move credits. Great for packages & series.
Desventajas
Too big for a small business. Things didn't work right, like gift certificates. Screwed up every single time. There were some I couldn't find. I couldn't send anyone to purchase online. The search function contained a large number of filters but didn't seem to filter the results properly.Balances on accounts were sometimes difficult to manage. Getting answers from the online help database was ridiculous. You look for something and you have to filter through tons of articles that had nothing to do with the issues you were searching for. If you find what you are looking for, save it in a word doc because you will never find it again.
Razones para elegir WellnessLiving
Was looking for better reporting and had expected to expandSoftware anterior
MassageBookRazones para cambiar a WellnessLiving
copious reports and seemed like a good program to grow into. CRMRespuesta de WellnessLiving Systems
Hey Erica,
Sorry to hear your experience wasn't as positive as we hoped.
We want you to know, we genuinely appreciate your feedback and apologize for any challenges you've encountered during your time with WellnessLiving. Your input is crucial in helping us improve our services and user experience.
We understand that using our software might seem overwhelming due to its extensive features, but rest assured that we have many small business customers who find value in customizing the platform to meet their specific needs.
I understand how frustrating it can be when things don't go as expected, whether that's search functionality, gift certificates, account balances, or the usability of our Knowledge Base. Please know that our support teams are available around the clock to assist you with any issues or questions you may have with any of our features or tools, ensuring you receive the guidance and solutions you need to enhance your experience and get the most out of WellnessLiving.
In addition, we regularly release upgrades and new features based on customer demands. To ensure you're fully informed and comfortable with these changes, we offer webinars and training sessions designed to walk you through each release with care. Our goal is to make your experience with WellnessLiving as smooth and beneficial as possible, and your feedback plays a crucial role in helping us achieve that aim.
Regarding the cancellation process, we apologize for the inconvenience. While we're sorry to see you go, we genuinely wish you the very best in your future business endeavors. If you ever decide to give WellnessLiving another try or have any questions in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to assist you in any way we can.
Warm regards,
Daniel M. (Customer Advocate)
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Wellness Living for the Win!
Revisado el 11/10/2023
I love the automated appointment confirmations and reminders.
I love the automated appointment confirmations and reminders.
Puntos a favor
Wellness Living is an intuitive software that allows us to do everything we need to do to run our programs. Ease of scheduling, tracking, reports, automated client reminders, payments, and marketing! I rarely need customer service because the software is so user friendly, but if I do I know I will get help and answers from friendly customer service agents. Thank you, Wellness Living Team!
Desventajas
I wish we can slide appointment blocks on the calendar for faster resheduling.
Respuesta de WellnessLiving Systems
Hey Kara,
We're delighted to receive your outstanding 5-star review! Thank you for your kind words and for sharing your experience with WellnessLiving.
We're thrilled that you've found our software to be an intuitive and user-friendly solution for running your programs. From scheduling to tracking, reports, automated client reminders, payments, and marketing, it's wonderful to hear that we've been able to support various aspects of your business operations. We take pride in offering a comprehensive solution tailored to businesses like yours.
We understand the importance of being able to efficiently manage your appointments, and we're constantly working to improve our system. Your feedback about the rescheduling process is noted, and we're dedicated to enhancing your experience with WellnessLiving.
It's fantastic to hear that our customizable appointment reminders have had such a positive impact on your business. Significantly reducing no-shows and late cancellations/reschedules is not only a time-saver but also a revenue-saver. We're here to help you succeed in every way we can.
We're pleased that you rarely need customer service assistance, but rest assured that we're here for you whenever you do. Our Customer Solutions Team is committed to providing prompt, friendly, and effective support to ensure your experience with WellnessLiving is seamless.
If you ever need assistance, have questions, or want to explore our resources further, don't hesitate to reach out. We're available 24/7 by email at support@wellnessliving.com, and we also offer community-driven platforms like our Knowledge Base and Community Forum to assist you with any inquiries you may have. Below I've included links for each platform for your convenience.
Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/
Community Forum: https://community.wellnessliving.com/page/home/
Thank you once again for your fantastic review. We look forward to continuing to support your business's growth and success.
Warm regards,
Mark S. (Customer Advocate)
Preguntas frecuentes sobre WellnessLiving
He aquí algunas preguntas frecuentes sobre WellnessLiving.P. ¿Qué tipo de planes de precios ofrece WellnessLiving?
WellnessLiving ofrece los siguientes planes de precios:
- A partir de: 89,00 US$/mes
- Modelo de precios: Suscripción
- Prueba gratis: No disponible
P. ¿Quiénes son los usuarios habituales de WellnessLiving?
Los clientes habituales de WellnessLiving son:
Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite WellnessLiving?
WellnessLiving admite los siguientes idiomas:
inglés
P. ¿WellnessLiving es compatible con dispositivos móviles?
WellnessLiving admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra WellnessLiving?
WellnessLiving se integra con las siguientes aplicaciones:
Constant Contact, Google Calendar, Google Maps, Mailchimp, Meta for Business, Quickbooks Online, WordPress
P. ¿Qué tipo de asistencia ofrece WellnessLiving?
WellnessLiving ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat
Categorías relacionadas
Ver todas las categorías de software encontradas para WellnessLiving.
- Software para gimnasios (fitness)
- Software para entrenadores personales
- Software para academias de baile
- Software para centros de yoga
- Software para centros de artes marciales
- Software para estudio de pilates
- Software para centros de masaje
- Software para escuelas de música
- Software para spa
- Software para clubes
- Programas de gestión de socios
- Herramientas de planificación
- Software para agendar citas
- Software de gestión empresarial
- Software para calendario
- Software de recordatorios de citas
