Podium

4,3 (511)
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Software de gestión de reseñas, reputación, comentarios y chat web

Sobre Podium

Podium es una plataforma de gestión de reputación que centraliza las revisiones de múltiples sitios con el objetivo de ayudar a las empresas a lograr una mayor visibilidad, realizar mejores operaciones y tomar mejores decisiones de compra. Podium simplifica la interacción con el cliente al centrarse en la facilidad de uso. Los usuarios pueden interactuar con los clientes para las revisiones, los comentarios y las analíticas de negocios.


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Podium

4,3 (511)
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Precio inicial

No se han encontrado precios
14,00 US$
mes

Opciones de precios

Versión gratuita
Prueba gratuita
Versión gratuita
Prueba gratuita

Funcionalidades

108
205

Integraciones

121
70

Facilidad de uso

4,3 (511)
4,2 (6.924)

Relación calidad-precio

3,9 (511)
4,3 (6.924)

Atención al cliente

4,1 (511)
4,1 (6.924)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones

Calificación general

4,3 /5
(511)
Relación calidad-precio
3,9/5
Funcionalidades
4,2/5
Facilidad de uso
4,3/5
Asistencia al cliente
4,1/5

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Mostrando 5 opiniones de 511
Jennie
Jennie
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Interesting mesh of a review and communication service

Revisado el 21/7/2021

Originally, I was looking for a reputation management service, but turns out, that's our least used...

Originally, I was looking for a reputation management service, but turns out, that's our least used feature for Podium. Instead, we've really been using Podium as a communication tool for our loan officers and new leads. I like that everything is done through SMS and allows our LOs to call the lead right away.
Our business is closed mainly through phone, so Podium works well for us. However, I don't recommend for all industries.

Puntos a favor

-Chats with customers are through texts
-Different sales agents can answer, and there is no limit to how many sales agents are allowed on 1 account

Desventajas

-Does not integrate to our CRM tool (Hubspot)
-Not really using the review portion of Podium
-No automatic chatbot integration

Alternativas consideradas

GetMoreReviews y Trustpilot

Razones para cambiar a Podium

Podium had an interesting SMS chat feature that I wanted to try.
Usuario verificado
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Podium--Reliable and Easy to Use

Revisado el 19/10/2022

As explained, I have been a Podium customer for quite a while. My company actually dropped Podium...

As explained, I have been a Podium customer for quite a while. My company actually dropped Podium for a hot minute and used a program called Swell. The employees and I complained so much about the glitch issues of Swell that our company returned to Podium. That's not to say Podium is "glitch-free," but it far outways the issues we had with Swell. I will note that something has changed with Podium's customer service. When I first began using Podium, the customer service chats almost felt like you were talking to a friendly developer, eager to help. Now the customer service help feels like I'm chatting with overworked, underpaid, and uninterested grumpy teenagers.

Puntos a favor

Podium is incredibly user-friendly. Our store has a wide range of computer knowledge--from advanced to those who struggle to find the back button. Podium has been a good fit for all levels.

Desventajas

I'm not a fan of pulling the photos from my photo album or seeing that the pictures I take through the app are stored in my phone's photo album. I take many photos of products for customers and am very busy, so I often forget that they are there. I've used Podium for so long that when I look back at my years of personal photos I still find a picture of some random product that I forgot to delete.

Rick
Calificación general
  • Sector: Práctica de la abogacía
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Passable software. Terrible management.

Revisado el 15/2/2024

Product was okay but ultimately was not comprehensive enough to fit our needs for the price. Their...

Product was okay but ultimately was not comprehensive enough to fit our needs for the price. Their client management was terrible with constant turnover and empty promises. It feels like they need to trap customers instead of providing a quality product at a price that would make me want to stay with them after 3 years. I can handle pricing disagreement but refuse to work with a dishonest company. It says something when you need to trap customers instead of having them want you like we do with our many other service providers.

Puntos a favor

All in one interface, mostly seamless communication portal, partial functionality standalone app.

Desventajas

Tried to trap us in contract - acknowledged cancellation and then proceeded to continue billing and pretend as if there was no cancellation. Ran through 5-6 “reps” consulting with their “team” who mostly promised fixes and then left the company before resolution.

Gregg
Gregg
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Podium Rocks & The Product Works

Revisado el 23/3/2021

They are amazing and I am looking forward to see where the product will go in the future.

They are amazing and I am looking forward to see where the product will go in the future.

Puntos a favor

It is easy to use, easy to train people, and it works to get customer reviews in the right place on the internet. Google reviews are king and the Podium works great with Google Reviews.

Desventajas

The customer support could be better and more knowledgeable. The company is growing fast and they have a lot of new people who do not know the product.

Alternativas consideradas

Broadly y Birdeye

Razones para cambiar a Podium

They are the best and most reliable. Also, they have the tightest partnership and integration with Google.
Atendi
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

My Expereince With Podium

Revisado el 12/2/2024

Puntos a favor

It comes wit SMS marketing and mass messaging capabilities
It supports live chat and makes meeting customer satisfaction easy
It makes handling customer experience easy

Desventajas

Podium has really helped and no issues yet.

Mostrando 5 opiniones de 511 Todas las opiniones

Preguntas frecuentes sobre Podium

He aquí algunas preguntas frecuentes sobre Podium.

Podium ofrece los siguientes planes de precios:

  • Prueba gratis: No disponible

Los clientes habituales de Podium son:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Podium admite los siguientes idiomas:

inglés

Podium admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

Podium se integra con las siguientes aplicaciones:

3C Connect, ABC Ignite, ACS, ALLDATA, AccuLynx, ActiveCampaign, AdvancedMD EHR, Airtable, AroFlo, AthenaPortal, AutoFluent, Autosoft DMS, Bay-masteR, CCC ONE, CDK Global, COSTAR, Calendly, ClearDent, Cliniko, Clio, Cloud 9 Ortho, DealerBuilt, DealerCenter, DealerSocket CRM, Dealertrack DMS, Denticon, Dentrix, Dentrix Enterprise, EZLynx, Eaglesoft, Epass-online, FEX DMS, FareHarbor, FieldEdge, FieldRoutes, Frazer, FreshBooks, Furniture Wizard, Grapevine, HawkSoft CMS, Housecall Pro, HubSpot CMS Hub, HubSpot CRM, HubSpot Sales Hub, JobNimbus, Jobber, Keap, Kickserv, LANKAR PRO, Lightspeed, Litify, MEDENT, Mailchimp, Manager SE, MaxxTraxx, MedEvolve, Mindbody, Mitchell RepairCenter, ModMed, MoveWare, Nexsyis Collision, NextGen, NextGen Office, Omnique, Open Dental, P3 HVAC Software, PawnMaster, Peartree Dealership Management System, PestPac, Pipedrive, PracticeWorks a Sensei product, ProMax Unlimited, Protractor, QuickBooks Online, Repair Shop Director, SERTI, SOLO, STORIS, Salesforce Starter, Saleslifter Pro, ServSuite, Service Fusion, ServiceM8, ServiceMonster, ServiceTitan, Shop Boss, Shop-Ware, ShopController, Shopify, Shopify POS, Shopify Plus, Simpro, SiteLink Web Edition, SoftDent a Sensei product, Squarespace, Stock Tracker, Storage Commander Cloud, Successware, Tekmetric, TeleVox, The EDGE, The EDGE Platform, The Edge, The Jewelry Shopkeeper, Tire Guru, TireShop, Titan DMS, TriMed Complete, Tylernet, Wherewolf, WildJar, Xero, ZENOTI, Zendesk Sell, Zipwhip, Zoho Books, Zoho CRM, Zoho Desk, athenaIDX, eClinicalWorks, improveit 360

Podium ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para Podium.