--- description: Busca información actualizada sobre ChurnZero. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara ChurnZero con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ChurnZero: precios, funciones y opiniones | GetApp España 2026 --- Breadcrumb: [Inicio](/) > [Software de compromiso del cliente](/directory/650/customer-engagement/software) > [ChurnZero](/software/108329/churnzero) # ChurnZero Canonical: https://www.getapp.es/software/108329/churnzero Página: 1 de 6\ Siguiente: [Página siguiente](https://www.getapp.es/software/108329/churnzero?page=2) > ChurnZero es una plataforma de participación y retención de clientes para equipos de éxito del cliente de empresas basadas en suscripción para reducir la rotación y aumentar las renovaciones. > > Veredicto: 129 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.7/5** | 129 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funcionalidades | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: ChurnZero - **Ubicación**: Arlington, EE. UU. - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: 12.000,00 US$ - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Bélgica, Canadá, Estados Unidos, Irlanda, Israel, Nueva Zelanda, Países Bajos, Reino Unido ## Funcionalidades - API - Acciones activadas por evento - Alertas de cuenta - Alertas y notificaciones - Análisis ad hoc - Análisis de evolución de ventas - Análisis de sentimientos - Análisis de tendencias - Análisis de texto - Análisis predictivo - Análisis visual - Automatización proceso/flujo de trabajo - Autorizaciones basadas en roles - Base de datos de clientes - Base de datos de clientes - Base de datos de contactos - Búsqueda/filtro - CRM - Campos personalizables - Cartografía del viaje de cliente ## Integraciones (en total: 33) - AskNicely - Chargebee - ChartMogul - Copper - Freshdesk - Freshsales - Gmail - Google Calendar - Google Workspace - Help Scout - HubSpot CRM - Intercom - Jira - Maxio - Microsoft Teams … y 18 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de compromiso del cliente](https://www.getapp.es/directory/650/customer-engagement/software) ## Categorías relacionadas - [Software de compromiso del cliente](https://www.getapp.es/directory/650/customer-engagement/software) - [Software de gestión de experiencia del cliente](https://www.getapp.es/directory/601/customer-experience/software) - [Software para el éxito del cliente](https://www.getapp.es/directory/959/customer-success/software) - [Programa CRM](https://www.getapp.es/directory/230/crm/software) - [Software de seguimiento comercial](https://www.getapp.es/directory/3059/sales-tracking/software) ## Alternativas 1. 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[Customerscore.io](https://www.getapp.es/software/2079342/customerscore-io) — 4.8/5 (17 reviews) ## Opiniones ### "Sophisticated machine" — 5.0/5 > **Ana** | *11 de marzo de 2022* | Logística y cadena de suministro | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The integration and CS support we have gotten > > **Desventajas**: The fact that you cannot @ mention colleagues and interact real time > > Usage insights, NPS launch, Support ticket view ----- ### "Almost one year in, and zero regrets" — 5.0/5 > **Usuario verificado** | *12 de julio de 2021* | Aprendizaje en línea | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: ChurnZero has an extreme emphasis on the user experience of the Customer Success Manager. This is absolutely vital. Every second one of our team spends wasting thought on "Why isn't the system working" or frustratedly struggling with some unintuitive menu is one not spent tending their book of customers. ChurnZero comes at customer success from the right angle - when customer success managers are happy and equipped, they succeed. > > **Desventajas**: The software isn't great at handling a multi-tenant or multi-product subscription-based SaaS product like ours. We're going to have to do some major restructuring to our account structure for the ChurnZero event tracking to actually get usable data. This is because at the time of writing journeys and events are tied to accounts rather than subscriptions or sites, which is a level of abstraction the system is not set up for. This structure is fine for single-site customers, but when a customer can have multiple products and subscriptions on their account, it gets clunky and mixed up fast. > > ChurnZero is slowly but surely making us better at Customer Success as a team. Every journey we implement, every play we create, every report we run, makes us more process-driven and less reactionary. Our ChurnZero CSM has been amazingly helpful, our onboarding specialist helped us navigate the hellscape that was our system previously, and the support team have been quick and excellent. While the software itself is great, the experience of working with the team over at ChurnZero, especially our CSM Bree, is what tips them over the bar into excellence. ChurnZero are our partners in customer success, not just our vendor. ----- ### "I have a lot more to learn" — 4.0/5 > **Virginia** | *11 de marzo de 2022* | Seguros | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: We are able to review and interact with data we didn't previously have in a digestible format. We are more easily able to codify and standardize department practices. > > **Desventajas**: There are limitations to segmentation that make using other features difficult. Also, setting up some of the segments is cumbersome and confusing and there are no features to help with clean up. > > I have a lot more to learn, and I have run into some roadblocks, but we have a great support team working with us that has guided me through my frustrations. ----- ### "Visibility Is Power" — 5.0/5 > **Sam** | *19 de noviembre de 2018* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: There are so many benefits in utilizing ChurnZero. However what I like most is that you're able to see the big picture. From churn scores to net promoter scores, you're able to see client health. When you have dozens and dozens of clients, it's easy to lose track of what's going on. It's easy to have client's slip through the cracks. Using ChurnZero significantly reduces that risk. > > **Desventajas**: Learning how to use a lot of the features does take some time before you're comfortable with it. > > It's all about protecting the MRR, my experience has been great. ----- ### "Great software to manage your customers and reduce churn" — 5.0/5 > **Sharon** | *8 de junio de 2019* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Very simple to to use when we compared it with competitors, integration to other software like SalesForce and Zendesk was smooth. ChurnZero is the 'working platform' in which our CSMs manage their daily operations, good dashboards exists to provide 360 view of your customers overall health. > > **Desventajas**: I'm hoping that in the soon future they'll develop some AI capabilities that will be able to predict churn according to data analysis. > > Excellent. ChurnZero assisted us to keep our churn under control and reduce it. Their support team is super efficient and fast and our queries quickly addressed. ----- Página: 1 de 6\ Siguiente: [Página siguiente](https://www.getapp.es/software/108329/churnzero?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.es/software/108329/churnzero) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados