--- description: Busca información actualizada sobre Intouch Insight CX Platform. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Intouch Insight CX Platform con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Intouch Insight CX Platform: precios, funciones y opiniones | GetApp España 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de experiencia del cliente](/directory/601/customer-experience/software) > [Intouch Insight CX Platform](/software/106885/intouch-insight) # Intouch Insight CX Platform Canonical: https://www.getapp.es/software/106885/intouch-insight Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.es/software/106885/intouch-insight?page=2) > Desde hace más de 25 años, Intouch Insight ayuda a las organizaciones centradas en el cliente a mejorar la experiencia de sus clientes, fortalecer la reputación de la marca y mejorar el rendimiento comercial; todo esto con su conjunto de productos y servicios de gestión de la experiencia del cliente. > > Veredicto: 12 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.3/5** | 12 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.2/5 | Basado en las opiniones generales | | Funcionalidades | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Intouch Insight - **Ubicación**: Ottawa, Canadá - **Constitución**: 1992 ## Contexto comercial - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: francés, inglés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Japón, México, Reino Unido ## Funcionalidades - API - Acceso móvil - Acciones preventivas y correctivas (CAPA) - Alertas y notificaciones - Análisis de atención al cliente - Análisis de sentimientos - Análisis de tendencias - Análisis de texto - Análisis predictivo - Análisis visual - Benchmarking - Biblioteca de contenidos - Biblioteca de preguntas - Búsqueda/filtro - Campos personalizables - Chat en vivo - Comentarios de 360 grados - Conectores de datos - Controles o permisos de acceso - Creación de informes ad hoc ## Integraciones (en total: 6) - Boomi - Dynamics 365 Business Central - Microsoft Excel - SAP Analytics Cloud - Salesforce Platform - Slack ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de gestión de experiencia del cliente](https://www.getapp.es/directory/601/customer-experience/software) ## Categorías relacionadas - [Software de gestión de experiencia del cliente](https://www.getapp.es/directory/601/customer-experience/software) - [Herramientas para medir la satisfacción del cliente](https://www.getapp.es/directory/1029/customer-satisfaction/software) - [Software de compromiso del cliente](https://www.getapp.es/directory/650/customer-engagement/software) - [Herramientas BI](https://www.getapp.es/directory/318/business-intelligence/software) - [Soluciones de motivación para empleados](https://www.getapp.es/directory/715/employee-engagement/software) ## Alternativas 1. [SurveySparrow](https://www.getapp.es/software/111349/surveysparrow) — 4.4/5 (121 reviews) 2. [Connecteam](https://www.getapp.es/software/105401/connecteam) — 4.6/5 (5059 reviews) 3. [Slack](https://www.getapp.es/software/91563/slack) — 4.7/5 (24046 reviews) 4. [SurveyMonkey](https://www.getapp.es/software/2371/surveymonkey) — 4.6/5 (10427 reviews) 5. [Bitrix24](https://www.getapp.es/software/90602/bitrix24) — 4.2/5 (984 reviews) ## Opiniones ### "Best software for mobile audits and customer service management\!" — 5.0/5 > **Sally** | *15 de febrero de 2019* | Producción de alimentos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Best feature is the Ease of use. Product navigation is very easy-to-use. The software is updated on a regular basis and gets better each time. Always prompt replies to our questions and requests for assistance. > > **Desventajas**: Initially we found the dashboards were a bit confusing and time consuming but the support from the Intouch team has been exceptional. > > The Intouch Insight program was a huge step up from our previous excel reporting. Both \[SENSITIVE CONTENT HIDDEN\] and \[SENSITIVE CONTENT HIDDEN\] have gone above and beyond with their customer service and are always available to answer questions. We now have an exceptional program that gives us quick access to our daily audits and the customizable Dashboard makes use of charts and graphs to keep us up to date and on track. I highly recommend Intouch Insight for your mobile reporting. ----- ### "Good tool for customer management and feedback handling" — 5.0/5 > **Usuario verificado** | *6 de julio de 2022* | Fabricación de productos eléctricos/electrónicos | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: This software has very good customer management features. Also have survey tool to receive feedback from clients and predict the model for business growth. Have the ability to segment customers based on the feedback management skills. > > **Desventajas**: Dashboard is bit tough to understand and need a lot of practices. Also loading time is bit slow therefore need some improvement. > > Overall, based on the feedback customer trends can be easily determined and can set the price of goods and services based on demand. ----- ### "Illegal registration of company intouch CX services on my UAN" — 1.0/5 > **Rotnakar** | *4 de noviembre de 2024* | Servicios para el consumidor | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded. > > **Desventajas**: One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded > > One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded ----- ### "Intouch Review" — 4.0/5 > **Rocio** | *1 de noviembre de 2018* | Consultoría de gestión | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: -Easy to use -The mystery shops are well organized into sections that make it clear to spot right away -Customer support is very friendly and respond in a timely manner. They also always contact immediately if something went wrong > > **Desventajas**: -Mystery shoppers are required to submit photos through the Intouch camera which sometimes give off bad images -Some mystery shops are not worth the price we pay ----- ### "The CX Platform for Any User" — 5.0/5 > **Lauren** | *18 de abril de 2019* | Ingeniería industrial o mecánica | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The platform itself is extremely user-friendly and really powerful - it is now running our multilingual VOC program and has so many more use cases for us. We have three groups utilizing the tool after just a few short months. I would highly recommend the implementation support package. The customer and technical support team are the best in the business. > > **Desventajas**: The platform is fairly new and has some bugs that are encountered somewhat regularly. They also don't have the future set built out completely. That said, their support team reacts almost immediately and is open to feedback on improvements. Many requests that we submitted have already been launched. > > So far, we have seen huge time savings in the data analysis and survey deployment workload. The platform also allows us to track and measure new areas that we were missing before. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.es/software/106885/intouch-insight?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.es/software/106885/intouch-insight) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Datos estructurados