--- description: Busca información actualizada sobre Freshchat. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Freshchat con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshchat: precios, funciones y opiniones | GetApp España 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en vivo](/directory/561/live-chat/software) > [Freshchat](/software/106095/freshchat) # Freshchat Canonical: https://www.getapp.es/software/106095/freshchat Page: 1 / 6\ Siguiente: [Next page](https://www.getapp.es/software/106095/freshchat?page=2) > Freshdesk Messaging (anteriormente conocido como Freshchat) es un moderno software de mensajería para equipos de asistencia al cliente que permite contactar con los clientes en los sitios web, aplicaciones móviles y redes sociales. > > Verdict: Rated **4.1/5** by 115 users. Top-rated for **Probabilidad de recomendación**. ----- ## Quick Stats & Ratings | Metric | Valoración | Detail | | **En general** | **4.1/5** | 115 Opiniones | | Facilidad de uso | 4.2/5 | Based on overall reviews | | Asistencia al cliente | 3.8/5 | Based on overall reviews | | Relación calidad-precio | 4.0/5 | Based on overall reviews | | Funcionalidades | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Freshworks - **Ubicación**: San Mateo, EE. UU. - **Founded**: 2011 ## Commercial Context - **Precio inicial**: 1799,00 INR - **Modelo de precios**: (Free version available) (Prueba gratuita) - **Target Audience**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000 - **Deployment & Platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, coreano, español, francés, inglés, japonés, neerlandés, polaco, portugués, ruso, sueco, tailandés, turco - **Available Countries**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudí, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice and 209 more ## Funcionalidades - AI Copilot - API - Acceso móvil - Alertas y notificaciones - Analítica aumentada - Arrastrar y soltar - Asistencia al cliente - Asistencia remota - Automatización proceso/flujo de trabajo - Autoresponders - Búsqueda/filtro - CRM - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo - Chat y mensajería - Chatbot - Comunicación multicanal - Control/acceso remoto - Conversaciones en tiempo real ## Integrations (17 total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer - Upscope - WooCommerce ... and 2 more integrations ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 ## Categoría - [Software de chat en vivo](https://www.getapp.es/directory/561/live-chat/software) ## Categorías relacionadas - [Software de chat en vivo](https://www.getapp.es/directory/561/live-chat/software) - [Software de soporte al cliente](https://www.getapp.es/directory/562/customer-support/software) - [Software de atención al cliente](https://www.getapp.es/directory/231/customer-service/software) - [Software de compromiso del cliente](https://www.getapp.es/directory/650/customer-engagement/software) - [Software de gestión de comunicaciones con los clientes](https://www.getapp.es/directory/1139/customer-communications-management/software) ## Alternativas 1. [LiveAgent](https://www.getapp.es/software/91301/liveagent) — 4.7/5 (1748 reviews) 2. [Freshdesk](https://www.getapp.es/software/10317/freshdesk) — 4.5/5 (3396 reviews) 3. [Slack](https://www.getapp.es/software/91563/slack) — 4.7/5 (24017 reviews) 4. [LiveChat](https://www.getapp.es/software/8385/livechat) — 4.6/5 (1707 reviews) 5. [Tidio](https://www.getapp.es/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Opiniones ### "Freshchat is like a dashcam for your business" — 5.0/5 > **Don** | *8 de mayo de 2021* | Redacción y edición | Recommendation rating: 10.0/10 > > **Puntos a favor**: I love that it alerts me when someone wants to chat. They are on my site - have read my copy and want to engage with me before potentially leaving my site. > > **Desventajas**: I think some browsers do have features that block some users. Also...I am not 100% on this but i have had bots or other web crawlers write messages and engage with the chat features. Its not a huge hassle, just a bug sometimes. > > Love FreshChat. I think it seriously is like having a portal into your users desktop and they are actively on my pages. TOP TIP - dont set it up on homepage, set it up on inner pages of your site. ----- ### "Bring customer servie level to the next level" — 4.0/5 > **Muneeba** | *1 de marzo de 2018* | Investigación | Recommendation rating: 7.0/10 > > **Puntos a favor**: I like that you can integrate this program with a lot of other ones, like Facebook Messenger. I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag. I like the design, it's really modern. I like that you don't have a limit when it comes to having contacts, and there's this section that is called "reports", where you can monitor your team's productivity and you can see what you can do to improve your business. > > **Desventajas**: It was a bit difficult to set up, but the customer service is really nice and it helped me with everything I needed to know\! ----- ### "You get what you pay for." — 3.0/5 > **Usuario verificado** | *13 de diciembre de 2018* | Software informático | Recommendation rating: 5.0/10 > > **Puntos a favor**: Price is on the lower end of the customer chat solutions out there. And it has the core features you need if you need more than the cheapest options. > > **Desventajas**: Where to start. Quality is an issue. If you don't have a lot of traffic, maybe this is enough. But the second you get into their more advanced controls, we just experienced so many anomalies... It was hard to know what was us and what was them. And anytime we reached out for help, the majority of their team is based overseas and turn around seemed slow. Then when it came to troubleshooting, they always wanted links and screenshots. Meanwhile, since they took so long to respond, you are long past being in the error state and moved way past the issue - knowing the issue still likely exists. This lead to nothing getting fixed or resolved. Pay the premium and get Intercom or Drift. Or get one of the cheap options out there. ----- ### "A good chatting platform" — 4.0/5 > **Jatin** | *26 de abril de 2019* | Software informático | Recommendation rating: 9.0/10 > > **Puntos a favor**: Very clean and simple user interface. Instant messaging is very convenient and comes bundled with many features like sharing images and videos. > > **Desventajas**: I don't have any cons as per now but I would surely like to see some additional features like bot replies should be bit less robotic type. ----- ### "Easy to set up and easy to manage" — 5.0/5 > **Krishna** | *10 de agosto de 2018* | Servicios de información | Recommendation rating: 6.0/10 > > **Puntos a favor**: All required options are available. Reports and dashboard features are good. > > **Desventajas**: Sometimes the notifications do not pop up on time which makes the agents difficult to act faster. > > Good and easy to set up ----- Page: 1 / 6\ Siguiente: [Next page](https://www.getapp.es/software/106095/freshchat?page=2) ## Links - [View on GetApp](https://www.getapp.es/software/106095/freshchat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data