--- description: Busca información actualizada sobre Freshchat. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Freshchat con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshchat: precios, funciones y opiniones | GetApp España 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en vivo](/directory/561/live-chat/software) > [Freshchat](/software/106095/freshchat) # Freshchat Canonical: https://www.getapp.es/software/106095/freshchat Página: 1 de 8\ Siguiente: [Página siguiente](https://www.getapp.es/software/106095/freshchat?page=2) > Freshdesk Messaging (anteriormente conocido como Freshchat) es un moderno software de mensajería para equipos de asistencia al cliente que permite contactar con los clientes en los sitios web, aplicaciones móviles y redes sociales. > > Veredicto: 174 usuarios lo han valorado con **4.2/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.2/5** | 174 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.1/5 | Basado en las opiniones generales | | Funcionalidades | 4.1/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Freshworks - **Ubicación**: San Mateo, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: 1799,00 INR - **Modelo de precios**: (versión gratuita disponible) (Prueba gratuita) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, asamés, bengalí, bosnio, búlgaro, canarés, catalán, checo, chino, chino tradicional, coreano, croata, danés, eslovaco, esloveno, español, estonio, finés, francés, galés, georgiano, guyaratí, hebreo, hindi, húngaro, indonesio, inglés, islandés, italiano, japonés, jemer, letón, lituano, malayo, malayálam, maratí, neerlandés, noruego, polaco, portugués, punyabí, rumano, ruso, serbio, sueco, tailandés, tamil, telugu, turco, ucraniano, urdu, vietnamita, árabe - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudí, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funcionalidades - AI Copilot - API - Acceso móvil - Alertas y notificaciones - Analítica aumentada - Arrastrar y soltar - Asistencia al cliente - Asistencia remota - Autoresponders - Búsqueda/filtro - CRM - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo - Chat y mensajería - Chatbot - Comunicación multicanal - Control/acceso remoto - Conversaciones en tiempo real - Creación de informes y estadísticas ## Integraciones (en total: 18) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WhatsApp Business Platform … y 3 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 ## Categoría - [Software de chat en vivo](https://www.getapp.es/directory/561/live-chat/software) ## Categorías relacionadas - [Software de chat en vivo](https://www.getapp.es/directory/561/live-chat/software) - [Software de soporte al cliente](https://www.getapp.es/directory/562/customer-support/software) - [Software de atención al cliente](https://www.getapp.es/directory/231/customer-service/software) - [Software de compromiso del cliente](https://www.getapp.es/directory/650/customer-engagement/software) - [Software de gestión de comunicaciones con los clientes](https://www.getapp.es/directory/1139/customer-communications-management/software) ## Alternativas 1. [LiveAgent](https://www.getapp.es/software/91301/liveagent) — 4.7/5 (1789 reviews) 2. [Freshdesk](https://www.getapp.es/software/10317/freshdesk) — 4.5/5 (3487 reviews) 3. [Slack](https://www.getapp.es/software/91563/slack) — 4.7/5 (24221 reviews) 4. [LiveChat](https://www.getapp.es/software/8385/livechat) — 4.6/5 (1728 reviews) 5. [Tidio](https://www.getapp.es/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Opiniones ### "All-in-one communication tool" — 5.0/5 > **Rakesh** | *13 de julio de 2026* | Telecomunicaciones | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Freshchat is a compact, comprehensive, and reliable all-in-one communication tool. It offers a clean interface, useful workflows, and an intuitive experience that makes managing customer conversations simple and efficient. > > **Desventajas**: The pricing could be more affordable considering the current feature set. The workflow capabilities are relatively basic, with limited support for complex automation, integrations, and advanced functionality. ----- ### "Freshchat review" — 4.0/5 > **Usuario verificado** | *23 de septiembre de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Freshchat is quite useful, especially if you’re already part of Freshworks ecosystem. I like that conversations can be managed from one place, and the integrations make things easier when everything is set up properly. > > **Desventajas**: The initial setup can take a bit of effort though, and some integrations takes time as they are bit complex ----- ### "Freshchat is a quality chat application with a confusing backend UI and an impossible login system" — 3.0/5 > **Darien** | *2 de marzo de 2021* | Instituciones religiosas | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: Once I managed to create an account, Freshchat was easy enough to setup and offered a lot of customizable features as well as the ability to add up to 10 users - all for free - which made it a useful application for our non-profit. Their API was also very well documented, allowing for custom code to be run to allow for certain things like triggering the chat via URL redirect, all of which was beneficial for a season. > > **Desventajas**: The initial setup of freshchat - namely creating an account - was nigh impossible, and extremely confusing. Freshchat offers deep integrations with Freshworks suite of products, but for someone not looking to use their other products, it became a nightmare to start. Creating an account meant creating an account with Freshdesk and a couple other products of theirs, then it only would let me login to the admin panel of my overall Freshworks account (which doesn't allow for access to Freshchat), and then when I finally found the correct login page for Freshchat, their gmail login system would consistently fail and lock me out. In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different accounts - most of which I abandoned because they wouldn't allow me to remove the extra Freshworks products I did not want. As well, basic features such as chatbots \& email responses to chats were all locked behind a paywall - with a trial that failed to explain their use - and a customer service team that barraged me with numerous phone calls \& emails asking me to upgrade from their free tier, even after I said I wasn't interested. Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use, no one used the chat features - which changed the second we switched providers > > Freshchat is a quality chat program that can be difficult to setup and lacks the design quality of other competing brands ----- ### "Smooth Live Chat Platform with Powerful Automation" — 4.0/5 > **Prasad** | *20 de junio de 2026* | Fabricación de productos eléctricos/electrónicos | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Freshchat offers a clean and intuitive interface that makes handling customer conversations simple and efficient. The shared inbox and conversation routing features help distribute chats effectively, while automation reduces repetitive tasks. It integrates smoothly with Freshdesk, allowing support teams to manage conversations and follow-up actions without disrupting their existing workflow. > > **Desventajas**: Freshchat performs well for everyday customer communication, but configuring advanced chatbot workflows can require additional time and experience. More guided setup options and greater flexibility in bot customization would make the platform easier to adapt for businesses with complex support requirements. ----- ### "Review of FreshChat" — 4.0/5 > **Siddaiah** | *23 de septiembre de 2026* | Aviación y aeroespacial | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: What I like most about Freshchat is the automation. The chatbot can take care of common questions, which saves us time from answering the same queries repeatedly. > > **Desventajas**: On the other hand, setting up complex automations isn’t always straightforward, and it does take time for a new user to set up these automations. ----- Página: 1 de 8\ Siguiente: [Página siguiente](https://www.getapp.es/software/106095/freshchat?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.es/software/106095/freshchat) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados