STACK

OCR regonition makes searching drawings for keywords a breeze. Custom variables within the estimate module simplifies building an estimate.

The Stack team continually publishes important Stack Updates monthly; many of the cons I've seen over the last year have been resolved. With that said the lack of an UNDO function is a continual annoyance (I am told this fix is on the roadmap).

The trainer was knowledgeable and polite, but software itself was clunky and over complicated. Too many options with slight variations for the same things.

My experience with Stack’s customer service has been the worst I have ever encountered. I am a new business owner in the construction industry in Florida. We do have a good network of clients, but it is small, and I told the salesman that I only do a handful of new builds a year and I could not justify Stack’s high yearly rate. The “demo” for stack only comes with 10 measurements and he insisted I would see the value once I had full access the system. He also offered a 25% discount if I completed the sale with him on the phone (a tactic to push you into a rushed decision which I stupidly fell for). I said I would try it out and we went through the purchasing process. Again, feeling as though I was against the clock and trying to rush through while on the phone, I did not click the terms and conditions link. I was then set up for 3 trainings, each an hour long. A lot of training, for an easy-to-use program…After the first training it became abundantly clear this program would bring no value to my company. No harm no foul right? I contacted the Customer service rep and informed them that, as I thought, this program was not right for me, and I would like a refund. It was inside a week, and I had not produced anything close to a useable quote. I stay very busy, and do not have time to take classes on how to constantly update this software. I was contacted a day or so later by [SENSITIVE CONTENT] to inform me that, even though it is against their policy to issue ANY refunds

I began using STACK with an employer that I had worked for several years ago. The ease of use, accuracy, and stellar customer support for the times I really needed it is why I have also decided to use STACK to perform estimations on my own for side jobs and have brought it along with me to my current employer for daily bidding and material takeoff use. I couldn't imagine going back to pen and paper.

Since STACK is constantly improving and rolling out new updates, I can't think of anything off hand that could be added or improved. There have been a couple of times that I called in with requests that were actually implemented into STACK, which really speaks to their attention to their customers.