---
description: Busca información actualizada sobre uContact. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara uContact con productos similares hasta encontrar la opción adecuada.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: uContact: precios, funciones y opiniones | GetApp España 2026
---

Breadcrumb: [Inicio](/) > [Software para call center](/directory/275/call-center/software) > [uContact](/software/105903/ucontact)

# uContact

Canonical: https://www.getapp.es/software/105903/ucontact

Page: 1 / 5\
Siguiente: [Next page](https://www.getapp.es/software/105903/ucontact?page=2)

> Ofrece una experiencia de cliente personalizada en cada interacción, en todos los canales, con uContact, la solución de Contact Center en la nube y omnicanal de net2phone.

Características principales:
- Verdadera solución todo en uno. 
- Omnicanal: voz, correo electrónico, SMS, chat web, mensajería, redes sociales, y más
- IVR.
- Grabación
- WFM (gestión de la fuerza laboral, por sus siglas en inglés).
-Bots
-IA
> 
> Verdict: Rated **4.5/5** by 81 users. Top-rated for **Probabilidad de recomendación**.

-----

## Quick Stats & Ratings

| Metric | Valoración | Detail |
| **En general** | **4.5/5** | 81 Opiniones |
| Facilidad de uso | 4.5/5 | Based on overall reviews |
| Asistencia al cliente | 4.7/5 | Based on overall reviews |
| Relación calidad-precio | 4.5/5 | Based on overall reviews |
| Funcionalidades | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Net2Phone
- **Ubicación**: Newark, EE. UU.
- **Founded**: 1996

## Commercial Context

- **Precio inicial**: 59,99 US$
- **Target Audience**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
- **Deployment & Platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local)
- **Idiomas admitidos**: español, inglés, portugués
- **Available Countries**: Alemania, Argentina, Aruba, Australia, Belice, Bolivia, Brasil, Canadá, Chile, Colombia, Costa Rica, Dominica, Ecuador, El Salvador, España, Estados Unidos, Guatemala, Honduras, Islas Turcas y Caicos, Italia and 15 more

## Funcionalidades

- API
- Alertas y notificaciones
- Alerts/Escalation
- Automatic Outbound Dialer
- Base de datos de clientes
- Base de datos de contactos
- CRM
- Call Whispering
- Captura de clientes potenciales
- Centro de atención telefónica de llamadas entrantes
- Centro de atención telefónica de llamadas salientes
- Centro de atención telefónica mixto
- Chat en vivo
- Chat y mensajería
- Chatbot
- Comunicación multicanal
- Conexión VoIP
- Conferencias telefónicas
- Conformidad FCC
- Conformidad FTC

## Integrations (10 total)

- Freshsales
- Google Chrome
- HubSpot CRM
- Microsoft Teams
- Pipedrive
- Salesforce Platform
- Slack
- Zapier
- Zendesk Suite
- monday.com

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Asistencia 24/7
- Chat

## Categoría

- [Software para call center](https://www.getapp.es/directory/275/call-center/software)

## Categorías relacionadas

- [Software para call center](https://www.getapp.es/directory/275/call-center/software)
- [Sistemas IVR](https://www.getapp.es/directory/289/ivr/software)
- [Soluciones de telefonía](https://www.getapp.es/directory/294/telephony/software)
- [Software de contact center](https://www.getapp.es/directory/593/contact-center/software)
- [Software de marcador predictivo](https://www.getapp.es/directory/849/predictive-dialer/software)

## Alternativas

1. [Ringover](https://www.getapp.es/software/117547/ringover) — 4.7/5 (841 reviews)
2. [Convoso](https://www.getapp.es/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews)
3. [DialedIn CCaaS](https://www.getapp.es/software/104279/chasedata) — 4.8/5 (302 reviews)
4. [LiveAgent](https://www.getapp.es/software/91301/liveagent) — 4.7/5 (1748 reviews)
5. [Nextiva](https://www.getapp.es/software/91289/nextiva) — 4.6/5 (914 reviews)

## Opiniones

### "Powerful product" — 5.0/5

> **Jaime** | *29 de noviembre de 2016* | Tecnología y servicios de la información | Recommendation rating: 9.0/10
> 
> **Puntos a favor**: Easy to setup, strong contact center features, and great customer support service. Easy to maintain and operate.
> 
> **Desventajas**: There is a learning curve to understand the configuration of the flows.
> 
> We have used this product both for a customer's contact center application as our hosted pbx. Its reliable, robust and easy to use. Customer care is superb and fast. Great Job.

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### "Powerful solution and easy to integrate with other solutions." — 5.0/5

> **Luis** | *30 de noviembre de 2016* | Transporte/transporte en camión/ferrocarril | Recommendation rating: 10.0/10
> 
> **Puntos a favor**: Awesome technical support.
> 
> **Desventajas**: No.
> 
> We manage millions of calls using uContact and I highlight the stability of the solution.
The tools to create complex workflows are really complete and allow a simple integration with other platforms.

-----

### "Good Quality" — 3.0/5

> **Tisane** | *15 de julio de 2019* | Contabilidad | Recommendation rating: 8.0/10
> 
> **Puntos a favor**: What I like most about this software is how well you can keep track of the calls and follow up on customers
> 
> **Desventajas**: What I least liked about the software is how often calls would come in once you become available.
> 
> My over all experience with ucontact has been good its very efficient when it comes to following up on calls.

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### "Reliable and easy to use." — 5.0/5

> **Pablo** | *30 de noviembre de 2016* | Productos farmacéuticos | Recommendation rating: 10.0/10
> 
> **Puntos a favor**: Stability and continuous evolution
> 
> **Desventajas**: -
> 
> The transition from one system to another was very simple and without any problem. uContact works very well and the Integra development team has always been very receptive to new ideas.

-----

### "Excellent App" — 5.0/5

> **Ivan** | *7 de septiembre de 2016* | Consultoría de gestión | Recommendation rating: 10.0/10
> 
> **Puntos a favor**: The real time interface and easy to admin
> 
> **Desventajas**: there is none. All we use we like
> 
> I have used the uContact call center software and is dedicated to increase the performance helps to improve the call center activities and the result is a better customer experience. Now we have a real all in one toll.

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Page: 1 / 5\
Siguiente: [Next page](https://www.getapp.es/software/105903/ucontact?page=2)

## Links

- [View on GetApp](https://www.getapp.es/software/105903/ucontact)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/105903/ucontact> |
| de-AT | <https://www.getapp.at/software/105903/ucontact> |
| en | <https://www.getapp.com/customer-service-support-software/a/ucontact/> |
| en-AE | <https://www.getapp.ae/software/105903/ucontact> |
| en-AU | <https://www.getapp.com.au/software/105903/ucontact> |
| en-CA | <https://www.getapp.ca/software/105903/ucontact> |
| en-GB | <https://www.getapp.co.uk/software/105903/ucontact> |
| en-IE | <https://www.getapp.ie/software/105903/ucontact> |
| en-NZ | <https://www.getapp.co.nz/software/105903/ucontact> |
| en-SG | <https://www.getapp.sg/software/105903/ucontact> |
| en-ZA | <https://www.getapp.za.com/software/105903/ucontact> |
| es | <https://www.getapp.es/software/105903/ucontact> |
| es-CL | <https://www.getapp.cl/software/105903/ucontact> |
| es-CO | <https://www.getapp.com.co/software/105903/ucontact> |
| es-MX | <https://www.getapp.com.mx/software/105903/ucontact> |
| fr | <https://www.getapp.fr/software/105903/ucontact> |
| fr-BE | <https://fr.getapp.be/software/105903/ucontact> |
| fr-CA | <https://fr.getapp.ca/software/105903/ucontact> |
| pt | <https://www.getapp.com.br/software/105903/ucontact> |
| pt-PT | <https://www.getapp.pt/software/105903/ucontact> |

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