Hippo Manager
Hippo Manager
Sobre Hippo Manager
Hippo Manager es un sistema de gestión de consultas veterinarias basado en la nube que ofrece un conjunto de integraciones como laboratorios y procesamiento de pagos. También cuenta con una interfaz nueva para programación de citas, registro médico, gestión de inventarios, creación de informes y sistema de punto de venta. Este software ha sido diseñado para consultorios de todos los tamaños, hospitales, clínicas, especialistas y contratistas independientes. Ofrece un precio mensual por veterinario sin costes adicionales de personal de asistencia.
El programador de citas de Hippo Manager permite a los usuarios crear y administrar citas de pacientes, agregar recursos, ver horarios, usar esquemas de colores para diferenciar entre tipos de citas, cambiar estados de citas, programar citas recurrentes y más. Envía recordatorios de citas a los clientes, así como notificaciones por SMS, declaraciones electrónicas y otras comunicaciones. Gestiona notas SOAP, historiales de pacientes con guardado automático e historiales médicos, pide pruebas de laboratorio y receta medicamentos. Hippo Manager también incluye sistema de gestión de inventarios para rastrear y gestionar los niveles de stock, agregar o eliminar artículos de inventario, ajustar cantidades y supervisar los márgenes de inventario.
El sistema POS integrado en Hippo Manager permite a los usuarios introducir transacciones, crear facturas de clientes, aceptar pagos, gestionar descuentos, tarjetas de regalo y cupones y enviar recibos de compra por correo electrónico a los clientes. Permite configurar notificaciones para los usuarios sobre facturas abiertas, recordatorios, alertas, gráficos no firmados y más.
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Opiniones
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- Sector: Veterinaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Overall Fantastic Program
Revisado el 3/9/2019
Everyone in the Clinic is able to access the software program and put in their notes without us...
Everyone in the Clinic is able to access the software program and put in their notes without us having to purchase multiple licenses. We only have one Veterinarian, but with our former software program, we had to purchase a license for each computer it was used on.
Puntos a favor
Accessibility - I love that people can access it from their phone, tablet, home, etc.
Customer Support - The fact that we do not have to pay extra for customer support is a huge plus. In addition, Customer Support is knowledgeable and prompt.
Details - The Veterinarian's can put more details in their SOAPs than what they could with our former program.
Desventajas
Having to learn new ways to do what we did in our former software. I have found that in Hippo we are able to do everything we did in our former software, it is just done a little differently.
Respuesta de Hippo Manager Software
Hi Elaine,
We're so glad you've made the switch to Hippo Manager. Our support team is poised to help practices such as yours, make the switch and shorten the learning curve.
Learning a different way to do the same things is challenging when switching any software, not just veterinary PiMS. That's why we offer support and training on an unlimited basis as everyone has different learning needs.
We think that complicating pricing or linking pricing to licenses and then additional charges are not ideal for busy veterinary clinics. That's why we only charge per vet per month and never any upcharges or surprise billing for accessing your secure account on any device from anywhere.
We appreciate your feedback and thank you for being a valued member of the Hippo Herd!
- Sector: Veterinaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Medical records software for acupuncture/chiropractic practice
Revisado el 5/9/2019
Puntos a favor
I like being able to set up Hippo manager to meet my practice needs. I can customize templates that are specific to my type of practice.
Desventajas
There is a patient portal for clients to access, but the veterinarian does not have control of what goes into that portal unless you leave items unsigned. The portal also does not have a separate medications tab for clients so they have to search through every visit note to find what their RX is. The software does not automatically notify clients if there has been an update in their portal so they know to look at it.
Hippo manager is accessible on mobile devices, but is not very usable at least on an iPhone. Can access charts, but scrolling through to read them is very difficult. I use the iPhone the most to upload photos and videos.
Respuesta de Hippo Manager Software
Dr. Marziani,
Your feedback regarding our built-in patient portal is appreciated. We take partner practice feedback seriously and make improvements based on this feedback as soon and as often as we can. Additional functions that further improve the usability of the patient portal is a part of our continuous development cycle and your suggestions have been added!
Hippo can be used on any mobile device but, you're right, we don't recommend anything smaller than an iPad. If you have other Apple devices that are larger than your phone you can enable airdrop and upload unlimited photos, videos and files from that larger device so that your experience is better.
We're happy you're customizing Hippo Manager to better suit your needs and look forward to providing you practice management that continues to improve and exceed practice partner expectations based on industry demands and feedback from veterinary professionals such as yourself. Thank you again.
- Sector: Veterinaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Ease of use
Revisado el 3/9/2019
Easy to use and freedom to access outside the clinic is great. The follow up and reminders need to...
Easy to use and freedom to access outside the clinic is great. The follow up and reminders need to be improved to be useful and functional. It would be nice to also have the ability to have people have credits on their account display as well.
Puntos a favor
I like that we can access the program outside the clinic. The program is pretty easy to navigate.
Desventajas
The follow up and reminder system is not good. It would be better if we could customize follow up dates and have these alert on a list each day to ones due. Email reminders would be great if we could in each patient individual send an email.
Respuesta de Hippo Manager Software
Hi Justine,
Thanks for your comments and feedback using Hippo Manager as your cloud veterinary practice management system. Easy to navigate, use and simple to learn is what we aim to achieve with our approach and we're glad Hippo is helping you provide patient care from anywhere.
Native email reminders in Hippo Manager are free and unlimited, we do understand that they don't always fit what practices are specifically looking for with their client demographic. In these cases we recommend using automated and scheduled reminders with SMS and 2-way text messaging so that your practice can have a more customized approach you're looking for.
We'll have a team member reach out to you asap to demo this feature and see if that will assist your reminder needs. We have many integrations on the horizon for the remainder of 2019 and also for 2020, we're confident you'll find improved reminder and followup features through these and our software upgrades.
- Sector: Veterinaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Overall good quality
Revisado el 10/9/2019
Puntos a favor
Ability to quickly scan each entry for the one you want.
Patient page gives excellent Quick overview of the record, although recent update resulted in poor scaling that previously existed so you have to scroll both left-right and up-down to see all widgets.
Not just focused on receipts and finances. The medical record component is robust.
Desventajas
1) Bugs are slow to be addressed and resolved. ( Can’t enter multiple vaccines without saving and then reloading the patient page for instance. Still waiting months for fix)
2) Customization of certain fields (diagnoses lists, relationship field) not possible.
3) Vaccine history list printout unwieldy.
4) Entering dates from the calendar function requires multiple clicks if it is a historical date.
Respuesta de Hippo Manager Software
Dr. Sandler,
Thank you for your review of our veterinary software. We work to make sure that our total practice management solution includes robust features such as EMRs, inventory, checkout and more, as you mentioned.
If you are adding multiple widgets to the patient screen to customize your view of the patient data you wish to see, you will have to scroll in order to see all the widgets you have selected. Using a lot of widgets at once does force that page to scroll which is easily done on a tablet, iPad, laptop etc..
We appreciate feedback from partner practices and try to implement suggestions as soon as possible. It's great to see you've been accessing our unlimited support to update areas you would wish to see customized until that can be done on the practice level.
What you mentioned about the calendar is on track for a future update! We will have a team member touch base to make sure the reports being printed are what you'd like to see as that has been updated.
- Sector: Veterinaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
We like it
Revisado el 10/5/2019
I have enjoyed using Hippo and plan to continue using it.
I have enjoyed using Hippo and plan to continue using it.
Puntos a favor
This has been the most user friendly software I have found for veterinary use. All my receptionist take to it right away. Even those that say they can't work computers can use this program with no difficulty. The customer service is great. They have responded to all my questions and if I need something customized they are willing to try it. I love that I can reach help through email when I need it and I dont have to spend hours on the phone.
Desventajas
There are lots of report options and they are constantly updating them. Customizable reports would be the only thing I would like so I can search for clients from specific town or with specific breeds.
Respuesta de Hippo Manager Software
Hi Jenifer,
Thanks for your feedback! Smile abound over here when we saw that both you and your team are finding it so user friendly. Our customer service team aspires to meet your every expectation and we're proud you're seeing that.
Thank you for your suggestions. We take feedback very seriously and because we are an agile company that is built for the future, we can often work in client requests that meet the needs of the larger veterinary community.
Thank you for being a valued member of the Hippo Herd!
Preguntas frecuentes sobre Hippo Manager
He aquí algunas preguntas frecuentes sobre Hippo Manager.P. ¿Qué tipo de planes de precios ofrece Hippo Manager?
Hippo Manager ofrece los siguientes planes de precios:
- A partir de: 119,00 US$/mes
- Modelo de precios: Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de Hippo Manager?
Los clientes habituales de Hippo Manager son:
Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite Hippo Manager?
Hippo Manager admite los siguientes idiomas:
inglés
P. ¿Hippo Manager es compatible con dispositivos móviles?
Hippo Manager admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra Hippo Manager?
Hippo Manager se integra con las siguientes aplicaciones:
Google Calendar
P. ¿Qué tipo de asistencia ofrece Hippo Manager?
Hippo Manager ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat
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