Ytel Platform

Ytel Platform

Awarded Outbound Contact Center Software (24/7 U.S. Support)

3.9/5 (22 opiniones)

Información general sobre Ytel Platform

Ytel Contact Center is ideal for businesses with 10 or more agents. Ytel Contact Center was built to optimize the efficiency of your outbound calling and incorporate advanced ways to reach your prospects to convert them into customers. Ytel is a registered telephone carrier and we bring decades of experience in the telecom industry, and proprietary technology, over to software. Servicing tens of thousands of businesses and users, network quality, reliability, and customer service is what sets us apart.

Our specialty is custom featured developed over the years geared for the lead gen industry. Our Tech is great, our price is better, and we have the right team to work with you on getting setup and being successful from day 1.

Precio

A partir de
100,00 US$
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio

Dispositivos

Tamaño de la empresa

P
M
G

Disponible en los países siguientes

Estados Unidos

Idiomas admitidos

Inglés

Reseñas de Ytel Platform

Calificación general
3.9/5
64% reseñas positivas
12
Excelente
2
Muy bien
3
Media
4
Mediocre
1
Horrible
Ryan S.
Traducir con Google

Tried Many Call Center Solutions, None of them come CLOSE to Ytel!

Revisado el 3/6/2016
Fuente de la reseña: SoftwareAdvice

Puntos a favor

First of all, there are plenty of call center dialers out there. If you're reading this, I'm sure you're very aware of the ones that exist out there. I have personally tried them all and finally found one that I can actually rely on! When you need support or have an issue (very rare), they have an actual qualified support team IN the US! I got so tired of calling other companies support that had no idea how to use the system beside the very basic level items. Ytel support is definitely up there with their best features. To go along with it, the user interface for the agent is second to none. It makes it so much easier to train the agents and they love the look and feel of it. Most agents come from a non-technical background so ytel has made that process simple for the agents. More so than that, even the simplest admin can set up and run any campaign very easily. There is no need to have an expert set up campaigns because its just so simple!

Ytel is also always increasing their product line and helping companies vertically integrate. They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better. For example, I know first hand that they are working on an integration with a company called Call Criteria to easily integrate a third party quality assurance solution into their system! Seriously, it does not get any easier!!

Puntos en contra

I know that they're working on this but it wouldn't be an honest review without at least being honest. The one item that is lacking for a very advanced user like myself is their reporting. Even though they are open and actually customized a report for us that we were able to use, it didn't come out of the box like some other system. Regardless, they were able to create a fully customized solution for us in no time and it worked out great!

Desglose por calificación

Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Holly D.
Traducir con Google

Patrick Deserves a PLATINUM metal !

Software usado A diario durante Más de un año
Revisado el 3/8/2016
Fuente de la reseña: Capterra

I have used YTEL with before in Mediamix's system. I pulled reports, loaded lists ect and though transferring to Car Guardian would be similar. The set up is messy and everyone on the support team has been very helpful when I call in with questions. I have spoken with Jimmy most days as well as James, I am sure they flip a coin to see who will answer my trivial questions for the day, but they are always nice and helpful! Patrick is a CHAMP! He has taken a lot of time to make sure that I don't blow anything up! I look forward to working with him as we set up a new streamlined system,

Puntos a favor

PATRICK! When set up properly it is very easy to create reports and sort information in a way that makes sense. I also like that the system is led by the phone number, this makes it very easy to search ona lead. Also, if there is something you would like to see a certain way, they will build it for you and make it "pretty"

Puntos en contra

There is no quick way to get list information to make changes on the fly. If it was easy to quickly know how m,any leads are in each list and when a list was ready to reset or how much has been dialed; life would be much easier. Going into each list to evaluate is time consuming and I have not got the same explanation on how to read the report either. Seem everyone interprets this differently. Running an export call report and sorting is also time consuming and results in a different answer each time the list resets. Not easy to figure if the list is good or not.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

8.0/10
John S.
Traducir con Google

Finally a robust system that doesn't take a PHD to run

Revisado el 20/5/2016
Fuente de la reseña: SoftwareAdvice

Puntos a favor

They were able to get me up and running in a matter of days where I was waiting almost 90 days on another vendor to get my deployment done and finally started looking elsewhere which brought me to Ytel. The system is also very easy to manage especially for my agents which makes training new hires a lot easier. The outbound portion of this system is hands down the best platform I have ever used and it is blended so I can keep all my agents busy throughout the day. Also, the billing is very straight forward with no hidden fees trying to make it look less expensive than it really is.

Puntos en contra

The system is great on the voice side, but right now I have to use another of their solutions to handle text and email. They have told me that their full multi channel system should be out later this year which will bring it all into 1 interface though so it's not really that bad.

Desglose por calificación

Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Andrew B.
Traducir con Google

Good Customer Service, Very sharp learning curve

Software usado A diario durante Más de dos años
Revisado el 21/8/2018
Fuente de la reseña: Capterra

Generally, I have had a decent experience with Ytel. The tech support people have been really helpful across the board, although sometimes, I need them to explain things a couple times because they have a tendency to speak over the layman's head. Admins really need to be able to learn on the fly because of the number of variables that need to be accounted for in running a full campaign

Puntos a favor

Reporting is easy to access and analyze.

Visually seeing my agents logged in and taking calls and how long they have been waiting is very helpful as well.

Puntos en contra

The no. of variables associated in order to make multiple campaigns run efficiently becomes cumbersome.

The lag time waiting for a screen to refresh is too long.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

7.0/10
Tyler J.
Traducir con Google

By far the BEST outbound features on the market

Revisado el 8/6/2016
Fuente de la reseña: SoftwareAdvice

Puntos a favor

I have a call center with just over 100 agents and we do heavy outbound dialing. I needed a system that not only would be able to handle the volume I needed (at a high call ratio), but also integrate with other software that we depend on. It's user friendly, and has all the features and more that I need. AND 24/7 support and all of their agents are in the states which makes it so much easier to get questions answered quickly.

Puntos en contra

I would really like them to build out their admin mobile app so I can have better analytics on the go. I have the basic stuff for what I need, but I think there is definitely room for improvement here.

Desglose por calificación

Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10

Precios de Ytel Platform

A partir de
100,00 US$
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio

Funciones de Ytel Platform

  • API
  • Chat
  • Creación de informes de llamadas
  • Desvío de llamadas
  • Enrutamiento de llamadas
  • Grabación de llamadas
  • Identificador de llamadas
  • Integración de CRM
  • Mensajería instantánea
  • Supervisión de llamadas

  • Conferencias
  • Conferencias en vivo o en vídeo
  • Creación de informes y estadísticas
  • Integración de SMS
  • Integración de terceros
  • Mensaje de voz
  • Notificaciones automáticas
  • Panel de actividades
  • Recepciones
  • Supervisión

Más información sobre Ytel Platform

Funciones principales de Ytel Platform

  • Automatic call distribution
  • Call recording
  • Call results
  • Callback scheduling
  • Campaign specific caller ID
  • Contact management
  • Customer profile creation & management
  • Inbound campaign reporting
  • Integrated online reporting
  • Integration with Salesforce, SugarCRM and Zendesk
  • Lead capture
  • Lead management
  • Monitors contact center calls
  • Open API
  • Queue priority routing
  • Real time agent reporting
  • Transfer calls to specific agents

Beneficios

• Depending on the business model of the customer, Ytel Contact Center is tailored to meet the requirements of multi-location as well as traditional contact centers.

• Ytel Cloud Contact Center provides real time agent performance and call statistic reports.

• The solution analyzes a contact center’s performance and guides managers on the best ways to improve KPIs.

• Automatic call distribution (ACD), dynamic queueing and skill based call routing are some of X5 Cloud Contact Center's key features.

• Ytel Contact Center's advanced speech-to-text technology enables the efficient transcription and upload of audio and video files.

• A built-in and fully integrated Velocity Payment System enables agents to process payments, search transactions, create and manage customer profiles, and more.

• The solution requires only basic equipment for agents (internet connection, headset and computer).

Preguntas frecuentes sobre Ytel Platform

He aquí algunas preguntas frecuentes sobre Ytel Platform.

P. ¿Qué tipo de planes de precios ofrece Ytel Platform?

Ytel Platform ofrece los siguientes planes de precios:

A partir de: 100,00 US$

Modelo de precios: Suscripción

Prueba gratis: No disponible

P. ¿Cuáles son las características principales de Ytel Platform?

Ytel Platform ofrece las siguientes características:

  • Automatic call distribution
  • Call recording
  • Call results
  • Callback scheduling
  • Campaign specific caller ID
  • Contact management
  • Customer profile creation & management
  • Inbound campaign reporting
  • Integrated online reporting
  • Integration with Salesforce, SugarCRM and Zendesk
  • Lead capture
  • Lead management
  • Monitors contact center calls
  • Open API
  • Queue priority routing
  • Real time agent reporting
  • Transfer calls to specific agents

P. ¿Quiénes son los usuarios habituales de Ytel Platform?

Los clientes habituales de Ytel Platform son:

Empresas Grandes, Empresas medianas, Empresas pequeñas

P. ¿Qué idiomas admite Ytel Platform?

Ytel Platform admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece Ytel Platform?

Ytel Platform cuenta con los siguientes planes de precios:

Suscripción

P. ¿Ytel Platform es compatible con dispositivos móviles?

Ytel Platform admite los siguientes dispositivos:

Android, iPhone

P. ¿Con qué otras aplicaciones se integra Ytel Platform?

Ytel Platform se integra con las siguientes aplicaciones:

HubSpot Marketing, Infusionsoft, QuickMail.io, Salesforce Marketing Cloud, SugarCRM, Velocify, Zapier, Zendesk, Zendesk Sell, Zoho CRM Plus

P. ¿Qué tipo de asistencia ofrece Ytel Platform?

Ytel Platform ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo