Spidergap 360 Feedback

4,8 (107)
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Spidergap 360 Feedback

4,8 (107)
VS.

Precio inicial

989,00 US$
año
5000,00 US$
año

Opciones de precios

Versión gratuita
Prueba gratuita
Versión gratuita
Prueba gratuita

Funcionalidades

53
86

Integraciones

1
44

Facilidad de uso

4,8 (107)
4,3 (73)

Relación calidad-precio

4,6 (107)
4,2 (73)

Atención al cliente

4,9 (107)
4,3 (73)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones

Calificación general

4,8 /5
(107)
Relación calidad-precio
4,6/5
Funcionalidades
4,6/5
Facilidad de uso
4,8/5
Asistencia al cliente
4,9/5

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Mostrando 5 opiniones de 107
Finn
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Very easy to use and effective tool - Outstanding support!

Revisado el 11/11/2020

Puntos a favor

Super easy to us . Excellent support. Support is very responsive and friendly and always able to help. Also, it is a very reliable software that provides comprehensive feedback. I especially liked the functionality that let´s you compare each person´s results with the results of the entire organization. I did also like about this software that the questionnaires and reports can be easily edited.

Desventajas

There is not much I dislike about the software, however think that the software builder is slightly too basic. In my personal opinion the software builder is too similar to Google Forms. I would like to see a greater selection of different inquiry types, for example scaler or matrix. Furthermore, I missed an auto-save function. You always have to save your progress manually when using this software, which can be somewhat annoying and result in lost data if you forget to save your progress. Also, I did miss the ability to easily send repeat invitations to specific respondents.

Respuesta de Spidergap

Thanks so much for the feedback! We're so glad you are getting great support, finding the tool easy to use, and provides comprehensive feedback. We're working on improving reminder functionality as although you can currently send reminders in bulk any time, sending one-off individual reminders aren't yet as easy as we'd like. You mentioned you were missing auto-save... but we do now auto-save progress when providing feedback or editing the questionnaire. Was there somewhere else that you would find auto-save useful? Please let us know by email to support@spidergap.com Thanks!

Ranil
Calificación general
  • Sector: Medios online
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Otro durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great real-time 360 feedback ...

Revisado el 3/1/2021

Totally, it's a great tool, very professional , affordable, time saving and user friendly that can...

Totally, it's a great tool, very professional , affordable, time saving and user friendly that can recommend to anyone without any further thoughts.

Puntos a favor

Starting from the setting it up it’s easy and clear. They have a remarkable professional support team behind your back any time you need. The free trial setup they provided helped me a lot to understand how it works before I buy. You can import the targets and the evaluators in to the tool and the rest is just simple clicks. It’s mobile friendly and very intuitive. The format of the report summery is my favorite. First comes a nice summary and then comes the detailed information. Professional and simply awesome!

Desventajas

I personally found it as a great tool. Other than mentioning "cons" I would like to give some suggestions in my point of view. I felt like the fluidity of the templates should be little more smoother and I have found a lot of features on the interface which don't use (in my cases) but for someone else they can be useful. Just wanted to share my experience.

Claire Suzanne
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

360 Feedback for a small non profit organisation

Revisado el 7/3/2023

This is a new experience for staff within our organisation and it is making steady progress each...

This is a new experience for staff within our organisation and it is making steady progress each year, we have had a 95% satisfaction rate from staff seeking feedback and plan to continue to use the software in the future.

Puntos a favor

This product is very simple for staff and line managers to use, the process is time managed and semi automated so we have control over what happens when but are guided by the system as to what works best. The email templates are great and the information upload process simple to follow. The question library is comprehensive and yet still allows the orgnisation to personalise to their own language. Excellent self help systems, but if you prefer to be hand held though a process, the team are always on hand to help out. The layout of the 360 document is easy to work with, user friendly and the coaching email that you send out before hand has been really well received by managers and staff alike.

Desventajas

I struggled with getting the time line planned out, I did not find that particularly intuitive

Respuesta de Spidergap

Thank you for sharing your positive experience with Spidergap; we're glad it has been a valuable tool for your small non-profit organization. We're thrilled that the system has been user-friendly for staff and line managers and that you've found the question library comprehensive yet customizable to your organization's language.

We're sorry to hear that you struggled with getting the timeline planned out, and we will certainly take your feedback on board to see how we can improve the process in the future.

Paul
Calificación general
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente

I have been using Spidergap for 5 years and am very pleased with it. Great system and support!

Revisado el 17/2/2016

From an administrator's perspective, the system is very easy to understand and navigate.

Buildi...

From an administrator's perspective, the system is very easy to understand and navigate.

Building questionnaires / assessments and amending and copying existing questionnaires / assessments is straightforward. Adjusting rating scale and rater groups is very simple.

Options exist in terms of question types - based upon just a single response that rates performance or frequency, or includes a second response that enables raters to specify the level of performance they feel is appropriate for each behaviour being assessed

Narrtive can be added as frequently as you specify, enabling raters to provide examples to back up their ratings

Rater information can be loaded through Excel spreadsheet, or added directly into the system by the Subjects, which saves administrator time manipulating spreadsheets. Additional raters can be added manually, if required.

The email templates are easy to edit, as is issuing emails with links to the questionnaire / assessment and reminders.

Reports are clear and informative - summary information at the front, with detailed scores later.

From the Subject and Raters' perspectives, it's an easy to access system, just one click, with no need for passwords. The system looks and feels professional to them, so high face vailidity.

For reference and training, there is plenty on their site to help you, including videos to walk you through setting things up.

For me, it is not just the system that is important. Spidergap provides a great system, no question. It's also about being able to trust and to be able to rely on the guys who run it to respond quickly and effectively when you do need their help, having made a mistake somewhere. Spidergap provide support second to none.

Highly recommended system and great support.

Respuesta de Spidergap

Thanks Paul, it has been a pleasure working with you, and we look forward to supporting you with running 360s with your clients for many years to come!

All the best,

Alexis

Antonette
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Superb Customer Support

Revisado el 13/3/2023

My experience has been by far a GREAT one. When my database didn't upload correctly during our live...

My experience has been by far a GREAT one. When my database didn't upload correctly during our live 360, I panicked to say the least. But the [sensitive content hidden] of the Spidergap was there for me on the spot, and fixed the issue. Just [sensitive content hidden] has supported me through questions early as I was developing the 360. And, never once did anyone say, "did you check out the video library before calling us?" I GREATLY appreciated that!

Puntos a favor

The system was easy enough to figure out, especially since the videos are spot on and very easy to follow. But I had a lot of questions that were not answered by the Q&A section, and my spreadsheet upload in a weird way that not off of my managers were added. I did what I do best, I hit HELP and used the chat button in the program. Within an hour (they give themselves 2), I received help and support and service that has trumped all other program we would have ever considered.

Desventajas

Some of the customization that you cannot change, and it isn't exactly clear if they will send out all the emails listed of if you have to. I would love to see the reminder emails with some sort of automation to send to the people on a particular date.

Respuesta de Spidergap

Thank you so much for sharing your experience and for your wonderful review! We're thrilled to hear that you found our customer support superb and that our videos and chat support could guide you through the process.

We're honored to have been able to support you throughout your journey, and we look forward to continuing to provide exceptional service in the future.

Mostrando 5 opiniones de 107 Todas las opiniones

Preguntas frecuentes sobre Spidergap 360 Feedback

He aquí algunas preguntas frecuentes sobre Spidergap 360 Feedback.

Spidergap 360 Feedback ofrece los siguientes planes de precios:

  • A partir de: 989,00 US$/año
  • Modelo de precios: Versión gratuita, Suscripción
  • Prueba gratis: No disponible

Los clientes habituales de Spidergap 360 Feedback son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Spidergap 360 Feedback admite los siguientes idiomas:

alemán, checo, chino, chino tradicional, coreano, danés, español, francés, griego, húngaro, inglés, irlandés, italiano, japonés, neerlandés, polaco, portugués, portugués de Brasil, portugués de Portugal, rumano, ruso, tailandés

Spidergap 360 Feedback admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

Spidergap 360 Feedback se integra con las siguientes aplicaciones:

Microsoft Excel

Spidergap 360 Feedback ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para Spidergap 360 Feedback.