Preferred Patron Loyalty

Preferred Patron Loyalty

Loyalty marketing and gift card management

4.9/5 (79 opiniones)

Información general sobre Preferred Patron Loyalty

¿Qué es Preferred Patron Loyalty?

Founded in 2004, Preferred Patron Loyalty is a loyalty program and gift card program software for small, medium and large enterprises across a range of industries. Preferred Patron currently helps businesses across the retail, automotive, healthcare, gaming, hospitality, cosmetics, salon & spa, health & fitness, golf resort & country club, and café & pub industries to increase their customer engagement and retention.

Preferred Patron captures all the necessary customer data including demographic data, purchase behaviors, and customer communications to help create loyalty-centric business rules. An integrated marketing management tool manages and coordinates event-triggered offer emails on a real-time basis.

Businesses can deliver dynamic content to customers on real-time, on-demand, or scheduled basis as per individual customer data and loyalty rules. Preferred Patron provides various incentive-based programs such as appreciation, coupons, recognition, referral, miss you, cash back, and more.

Preferred Patron offer four editions: Bronze, Silver, Gold, and Platinum. Each includes cross-device compatibility, marketing services, customer management features, accrual methods, omnichannel marketing, reporting and data, training and support, data management and hosting services.

Información general sobre Preferred Patron Loyalty

Precio

A partir de
169,00 US$/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Inquire for pricing


Funciones de Preferred Patron Loyalty

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Canadá, Estados Unidos
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de Preferred Patron Loyalty: Users can analyze the effectiveness of their promotions
Captura de pantalla de Preferred Patron Loyalty: Users can analyze the effectiveness of their promotions Captura de pantalla de Preferred Patron Loyalty: Users can view enrollment and sales activity for their promotions in Preferred Patron Captura de pantalla de Preferred Patron Loyalty: Preferred Patron enables users to set up multiple types of promotion

Opiniones de Preferred Patron Loyalty

Opiniones de Preferred Patron Loyalty

Calificación general
4.9
/
5 79 opiniones
Excelente
75

Muy bien
4

Normal
0

Pobre
0

Malo
0

Relación calidad-precio
4.9
Funciones
4.8
Facilidad de uso
4.9
Asistencia al cliente
5
100% Un ha recomendado esta aplicación
Danell P.

Thank You, Preferred Patron!

Last year I began the search for a Loyalty Program (LP) for our Non-Profit Resale Boutique. We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization. Originally I thought I had better speak to several LP because I wanted to ensure the correct fit. Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company.

When it came to the four other LP demos I participated in there were lots of LP that talk a good game, but Preferred Paton was the only company that was able to give me what I wanted. From their customer service to their tech support Preferred Patron has exceeded my expectations.

Our customers have really enjoyed their membership in Preferred Patron. In a short amount of time our membership in Preferred Patron has surpassed a thousand members. Members are excited about their points and redeeming to the extent that current members recruit new members in the store. I can in good conscience report that Preferred Patron has given our customers a fun interactive way to save money with us


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Courtney L.

Operations Director

Overall Preferred Patron is a great loyalty program. They have really spent time understanding how retailers market and what they need to create effective marketing campaigns. This program is intuitive and easy to use solution and most importantly very pliable and customizable. Anytime I have a question or I think of something new I'm not sure how to do I pick up the phone and just ask. The team is always happy to answer my question or walk me thru a new process.


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Alan G.

I've been a client of Preferred Patron for a few years now, I have always had a positive...


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Joe T.

It is a good software to track and collect customer info


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Natalie K.

Great customer service


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Danell P.
Sector: Gestión de organizaciones sin ánimo de lucro
Tamaño de la empresa: 13-50 empleados
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Thank You, Preferred Patron!

Software usado A diario durante 1-5 meses
Revisado el 5/2/2019
Fuente de la reseña: Capterra

Last year I began the search for a Loyalty Program (LP) for our Non-Profit Resale Boutique. We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization. Originally I thought I had better speak to several LP because I wanted to ensure the correct fit. Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company.

When it came to the four other LP demos I participated in there were lots of LP that talk a good game, but Preferred Paton was the only company that was able to give me what I wanted. From their customer service to their tech support Preferred Patron has exceeded my expectations.

Our customers have really enjoyed their membership in Preferred Patron. In a short amount of time our membership in Preferred Patron has surpassed a thousand members. Members are excited about their points and redeeming to the extent that current members recruit new members in the store. I can in good conscience report that Preferred Patron has given our customers a fun interactive way to save money with us

Puntos a favor

Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company.

Puntos en contra

The tablet interaction with software isn't working like I had anticipated.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Courtney L.
Sector: Comercio minorista
Tamaño de la empresa: 13-50 empleados
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Operations Director

Software usado A diario durante 6-12 meses
Revisado el 14/8/2018
Fuente de la reseña: Capterra

Overall Preferred Patron is a great loyalty program. They have really spent time understanding how retailers market and what they need to create effective marketing campaigns. This program is intuitive and easy to use solution and most importantly very pliable and customizable. Anytime I have a question or I think of something new I'm not sure how to do I pick up the phone and just ask. The team is always happy to answer my question or walk me thru a new process.

Puntos a favor

I used to use a loyalty program that sent customer rewards via direct mail. Before deciding to sign up with Preferred Patron I was concerned about migrating to an entirely electronic based rewards program. My primary concern was that the direct mail our customers were receiving in their mailboxes weekly was driving their shopping frequency. After seeing a very personalized demo and realizing how helpful the team at Preferred Patron is I decided to go with Preferred Patron as our loyalty program. The onboarding process was simple and painless. They migrated our list from our last program into theirs very easily. Once our list was live I was walked thru basic training. Including the steps of creating a personalized automatically generated monthly email my customers receive telling them how many points they have. It has not decreased the shopping frequency at all, in fact, our frequency has increased because we are able to target specific customers categories and create targeted marketing campaigns. This system is so much easier than our last loyalty program. Our customers love that they do not have to keep track of paper cards and they can access their points when they are ready to make a purchase. The customer kiosk is easy to use for existing customers and makes it very easy to capture new customers right at the point of purchase in one step.

Puntos en contra

I have not come across anything that has caused us issues.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Alan G.
Sector: Salud, bienestar y deporte
Tamaño de la empresa: 2-10 empleados
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I've been a client of Preferred Patron for a few years now, I have always had a positive experience.

Software usado A diario durante Más de dos años
Revisado el 17/4/2018
Fuente de la reseña: Capterra

Puntos a favor

We are very happy with all of the features that Preferred Patron offers, they are up to date with current trends in marketing solutions, they offer excellent help and suggestions and work with you one on one if you should need it.
Preferred Patron allows for us to offer discounts of services and product to those who are supporting our business and weed out those who just want the "cheapest" price at the time.
Preferred Patron also allows us to reward people with additional and unique services that they might not otherwise try.
The automation aspect is particularly useful allowing me to focus my attention elsewhere.
Our clientele routinely receive their automated email and call the office to schedule, at least 65% end up with an additional product or service with little or no additional direct effort on our part!
My employees that utilize the system every day find that it is very quick and easy when assisting our clientele, they are also able to easily converse with them to set up goals to reach their next reward.
Most common things that we utilize include: Rewards Program (obviously), referral program, reminders, raffles and surveys. The text messaging is also very helpful and used very frequently.
Preferred Patron had really made a positive difference in my business and I couldn't imagine having to do with out it.

Puntos en contra

I can't really think of any cons to speak of... if I have to say something it would be keeping up with all of the new innovative features that get added.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Joe T.
Sector: Producción de alimentos
Tamaño de la empresa: 13-50 empleados
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It is a good software to track and collect customer info

Software usado A diario durante 6-12 meses
Revisado el 27/4/2018
Fuente de la reseña: Capterra

Puntos a favor

The system is easy to install and use. We easily trained the staff and implemented in our standard daily operations

Puntos en contra

We believe it is slightly overpriced for just a software use and gathering customer information. We can do it in an Excel format .

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Respuesta de Preferred Market Solutions

Thank you for your feedback, Joe. It's been a month since your review and I'm glad to see you have taken the system beyond "data collection" by implementing several trigger and behavioral based campaigns, including Referral and Miss You! Using the data you are collecting, behind-the-scenes the system is continuously, and automatically, analyzing and exploiting many time-sensitive opportunities to engage your customers and improve growth!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Natalie K.
Sector: Marketing y publicidad
Tamaño de la empresa: Trabajador autónomo
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Great customer service

Software usado Semanalmente durante Más de un año
Revisado el 12/12/2019
Fuente de la reseña: Capterra

Puntos a favor

I was a little intimidated about using the software at first, having never used a loyalty software before. However, after working with [SENSITIVE CONTENT HIDDEN], I was able to quickly learn how to use the software, make edits and customize templates, schedule campaigns, and more. [SENSITIVE CONTENT HIDDEN] is quick to respond whenever I have a question and is always willing to help me learn how to better use the software so we can take full advantage of all that it has to offer. Whether by phone or email, he is professional, prompt, and knowledgeable. Having that kind of support makes this software an even better fit for our use.

Puntos en contra

There is nothing to share at this time.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
9.7/10
Basado en 79 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Preferred Patron Loyalty

Precios de Preferred Patron Loyalty

A partir de
169,00 US$/mes
Prueba gratis
Suscripción
Relación calidad-precio

Inquire for pricing

Inquire for pricing

Relación calidad-precio
4.9/5
Basado en 79 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Preferred Patron Loyalty

Funciones de Preferred Patron Loyalty

API
Base de datos de clientes
Campos personalizables
Creación de informes personalizables
Creación de informes y estadísticas
Creación de marca personalizable
Datos en tiempo real
Encuestas y comentarios
Gestión de calendarios
Importación y exportación de datos
Integración de CRM
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Modelos personalizables
Notificaciones automáticas
Pagos electrónicos
Panel de actividades
Recordatorios
Seguimiento de actividades
Funciones
4.8/5
Basado en 79 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Más información sobre Preferred Patron Loyalty

Más información sobre Preferred Patron Loyalty

Funciones principales de Preferred Patron Loyalty

  • Activity management
  • Corporate Memberships
  • Customer accounts
  • Customer loyalty program
  • Discount management
  • Drip email marketing
  • Gift card system
  • Referral tracking
  • Survey management
  • WYSIWYG editor

Beneficios

• Preferred Patron Loyalty provides visit-based loyalty programs thought its Tablet edition.

• The solution enables businesses to create incentive-based promotions such as Mystery Rewards, Cash Back, Coupons, Appreciation, Best Member, Recognition, Miss You, Referral, Surveys and more.

• The Preferred Patron MyRewards mobile app is available for both iOS and Android and allows customers real-time access to their reward program.

• The suite also offers private loyalty programs with private branded loyalty cards.

• Businesses can choose to fulfill their rewards using services and products that they provide themselves or supplement their incentive catalog with a variety of lifestyle rewards such as flights and vacations.

Preguntas frecuentes sobre Preferred Patron Loyalty

Preguntas frecuentes sobre Preferred Patron Loyalty

He aquí algunas preguntas frecuentes sobre Preferred Patron Loyalty.

P. ¿Qué tipo de planes de precios ofrece Preferred Patron Loyalty?

Preferred Patron Loyalty ofrece los siguientes planes de precios:

A partir de: 169,00 US$/mes

Modelo de precios: Suscripción

Prueba gratis: No disponible

Inquire for pricing

P. ¿Cuáles son las características principales de Preferred Patron Loyalty?

Preferred Patron Loyalty ofrece las siguientes características:

  • Activity management
  • Corporate Memberships
  • Customer accounts
  • Customer loyalty program
  • Discount management
  • Drip email marketing
  • Gift card system
  • Referral tracking
  • Survey management
  • WYSIWYG editor

P. ¿Quiénes son los usuarios habituales de Preferred Patron Loyalty?

Los clientes habituales de Preferred Patron Loyalty son:

Empresas Grandes, Empresas medianas, Empresas pequeñas

P. ¿Qué idiomas admite Preferred Patron Loyalty?

Preferred Patron Loyalty admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece Preferred Patron Loyalty?

Preferred Patron Loyalty cuenta con los siguientes planes de precios:

Suscripción

P. ¿Preferred Patron Loyalty es compatible con dispositivos móviles?

Preferred Patron Loyalty admite los siguientes dispositivos:

iPhone

P. ¿Con qué otras aplicaciones se integra Preferred Patron Loyalty?

Preferred Patron Loyalty se integra con las siguientes aplicaciones:

WebRezPro

P. ¿Qué tipo de asistencia ofrece Preferred Patron Loyalty?

Preferred Patron Loyalty ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo