Sobre Preferred Patron Loyalty

Fundado en 2004, Preferred Patron Loyalty es un software de programas de fidelización y tarjetas regalo para pequeñas, medianas y grandes empresas de una amplia gama de sectores. Preferred Patron ayuda a las empresas de los sectores de comercio minorista, automoción, atención médica, juegos, hostelería, cosméticos, salones de belleza y spas, salud y fitness, complejos de golf, clubes de campo, cafeterías y bares a aumentar la participación y retención de clientes.

Preferred Patron captura todos los datos necesarios de los clientes, incluidos datos demográficos, comportamientos de compra y comunicaciones para ayudar a crear reglas comerciales centradas en la fidelidad. Su herramienta de gestión de marketing integrada administra y coordina los correos electrónicos de oferta activados por eventos en tiempo real.

Las empresas pueden entregar contenido dinámico a los clientes en tiempo real, bajo demanda o de forma programada según los datos de los clientes y las reglas de fidelidad individuales. Preferred Patron proporciona varios programas basados en incentivos como apreciación, cupones, reconocimiento, referencias, tiempo, reembolso efectivo y más.

Preferred Patron ofrece cuatro ediciones: Bronze, Silver, Gold y Platinum. Todas incluyen compatibilidad entre dispositivos, servicios de marketing, funciones de gestión de clientes, métodos de acumulación, marketing omnicanal, creación de informes y datos, formación y asistencia, gestión de datos y servicios de alojamiento.

Dispositivos

Tamaño de la empresa

P M G

Disponible en los países siguientes

Estados Unidos, Canadá

Idiomas admitidos

Inglés

Imágenes

Users can analyze the effectiveness of their promotions
Users can view enrollment and sales activity for their promotions in Preferred Patron
Preferred Patron enables users to set up multiple types of promotion
Ver 4 más
Vídeo de Preferred Patron Loyalty
Captura de pantalla de Preferred Patron Loyalty: Users can analyze the effectiveness of their promotions Captura de pantalla de Preferred Patron Loyalty: Users can view enrollment and sales activity for their promotions in Preferred Patron Captura de pantalla de Preferred Patron Loyalty: Preferred Patron enables users to set up multiple types of promotion

Funciones

Características totales de Preferred Patron Loyalty: 24

  • API
  • Acceso a la cuenta de miembro
  • Base de datos de clientes
  • Cuentas de clientes
  • Drip marketing
  • Editor WYSIWYG
  • Gestión de actividades
  • Gestión de catálogos
  • Gestión de descuentos
  • Gestión de e-mail marketing
  • Gestión de encuestas
  • Gestión de marketing SMS
  • Gestión de recompensas
  • Gestión de retenciones
  • Historial de cliente
  • Ludificación
  • Marketing multicanal
  • Programa de fidelización
  • Segmentación de clientes
  • Seguimiento de quejas de clientes
  • Seguimiento de recomendaciones
  • Seguimiento del comportamiento
  • Sistema de tarjetas de regalo
  • Valoraciones y reseñas

Alternativas

Zoho CRM

4,2
#1 alternativa a Preferred Patron Loyalty
Zoho CRM ayuda a las empresas de todos los tamaños a cerrar acuerdos de forma más inteligente, rápida y mejor.

Acuity Scheduling

4,8
#2 alternativa a Preferred Patron Loyalty
Acuity es un software de programación de citas en línea que permite a los clientes programar citas en línea, completar...

TeamSupport

4,5
#3 alternativa a Preferred Patron Loyalty
TeamSupport es un software de help desk creado para asistencia al cliente entre empresas. Ofrece visibilidad completa...

Act!

3,7
#4 alternativa a Preferred Patron Loyalty
Act! CRM is a comprehensive sales and marketing platform, providing everything you and your team need to successfully...

Opiniones

Calificación general

5 /5
(80)
Relación calidad-precio
4,9/5
Funciones
4,8/5
Facilidad de uso
4,9/5
Asistencia al cliente
5/5

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Mostrando 5 opiniones de 80
Danell P.
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Thank You, Preferred Patron!

Revisado el 5/2/2019

Last year I began the search for a Loyalty Program (LP) for our Non-Profit Resale Boutique. We...

Last year I began the search for a Loyalty Program (LP) for our Non-Profit Resale Boutique. We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization. Originally I thought I had better speak to several LP because I wanted to ensure the correct fit. Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company.

When it came to the four other LP demos I participated in there were lots of LP that talk a good game, but Preferred Paton was the only company that was able to give me what I wanted. From their customer service to their tech support Preferred Patron has exceeded my expectations.

Our customers have really enjoyed their membership in Preferred Patron. In a short amount of time our membership in Preferred Patron has surpassed a thousand members. Members are excited about their points and redeeming to the extent that current members recruit new members in the store. I can in good conscience report that Preferred Patron has given our customers a fun interactive way to save money with us

Puntos a favor

Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company.

Puntos en contra

The tablet interaction with software isn't working like I had anticipated.

Courtney L.
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Operations Director

Revisado el 14/8/2018

Overall Preferred Patron is a great loyalty program. They have really spent time understanding how...

Overall Preferred Patron is a great loyalty program. They have really spent time understanding how retailers market and what they need to create effective marketing campaigns. This program is intuitive and easy to use solution and most importantly very pliable and customizable. Anytime I have a question or I think of something new I'm not sure how to do I pick up the phone and just ask. The team is always happy to answer my question or walk me thru a new process.

Puntos a favor

I used to use a loyalty program that sent customer rewards via direct mail. Before deciding to sign up with Preferred Patron I was concerned about migrating to an entirely electronic based rewards program. My primary concern was that the direct mail our customers were receiving in their mailboxes weekly was driving their shopping frequency. After seeing a very personalized demo and realizing how helpful the team at Preferred Patron is I decided to go with Preferred Patron as our loyalty program. The onboarding process was simple and painless. They migrated our list from our last program into theirs very easily. Once our list was live I was walked thru basic training. Including the steps of creating a personalized automatically generated monthly email my customers receive telling them how many points they have. It has not decreased the shopping frequency at all, in fact, our frequency has increased because we are able to target specific customers categories and create targeted marketing campaigns. This system is so much easier than our last loyalty program. Our customers love that they do not have to keep track of paper cards and they can access their points when they are ready to make a purchase. The customer kiosk is easy to use for existing customers and makes it very easy to capture new customers right at the point of purchase in one step.

Puntos en contra

I have not come across anything that has caused us issues.

Joe T.
Calificación general
  • Sector: Producción de alimentos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

It is a good software to track and collect customer info

Revisado el 27/4/2018

Puntos a favor

The system is easy to install and use. We easily trained the staff and implemented in our standard daily operations

Puntos en contra

We believe it is slightly overpriced for just a software use and gathering customer information. We can do it in an Excel format .

Respuesta de Preferred Market Solutions

Thank you for your feedback, Joe. It's been a month since your review and I'm glad to see you have taken the system beyond "data collection" by implementing several trigger and behavioral based campaigns, including Referral and Miss You! Using the data you are collecting, behind-the-scenes the system is continuously, and automatically, analyzing and exploiting many time-sensitive opportunities to engage your customers and improve growth!

Alan G.
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

I've been a client of Preferred Patron for a few years now, I have always had a positive...

Revisado el 17/4/2018

Puntos a favor

We are very happy with all of the features that Preferred Patron offers, they are up to date with current trends in marketing solutions, they offer excellent help and suggestions and work with you one on one if you should need it.
Preferred Patron allows for us to offer discounts of services and product to those who are supporting our business and weed out those who just want the "cheapest" price at the time.
Preferred Patron also allows us to reward people with additional and unique services that they might not otherwise try.
The automation aspect is particularly useful allowing me to focus my attention elsewhere.
Our clientele routinely receive their automated email and call the office to schedule, at least 65% end up with an additional product or service with little or no additional direct effort on our part!
My employees that utilize the system every day find that it is very quick and easy when assisting our clientele, they are also able to easily converse with them to set up goals to reach their next reward.
Most common things that we utilize include: Rewards Program (obviously), referral program, reminders, raffles and surveys. The text messaging is also very helpful and used very frequently.
Preferred Patron had really made a positive difference in my business and I couldn't imagine having to do with out it.

Puntos en contra

I can't really think of any cons to speak of... if I have to say something it would be keeping up with all of the new innovative features that get added.

Leighann J.
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

An amazing product, excellent customer service, prompt support; you'll be a loyal customer for...

Revisado el 11/4/2018

Increased visibility thanks to the customized rewards cards, ease of use vs our previous rewards...

Increased visibility thanks to the customized rewards cards, ease of use vs our previous rewards system, and a convenient solution for storing customer info and contacting them on special occasions or about promotions.

Puntos a favor

Preferred Patron is so unbelievably user friendly! Our initial implementation of the program was quick and easy, and we loved how we were able to really customize it for our needs. We've been using the program in our high volume, fast paced orthodontic office for over 7 years, and haven't once considered changing. Our patients enjoy being able to log into the online portal hosted on our website to check their point balance and available rewards, and we love that the portal helps drive traffic to our site. Preferred Patron takes customer service to another level; I've literally never had a question or issue that wasn't resolved same day, typically within minutes. Brett's been outstanding in every single interaction, and his nearly immediate help and support really makes us feel like we're their only customer.

Puntos en contra

We've had nothing but excellent experiences in interacting with Preferred Patron and have recommended them countless times. I'm honestly trying to think of a single con and it's just not possible!

Mostrando 5 opiniones de 80 Todas las opiniones

Preguntas frecuentes sobre Preferred Patron Loyalty

He aquí algunas preguntas frecuentes sobre Preferred Patron Loyalty.

Preferred Patron Loyalty ofrece los siguientes planes de precios:

  • A partir de: 169,00 US$/mes
  • Modelo de precios: Suscripción
  • Prueba gratis: No disponible

No tenemos información sobre las características de Preferred Patron Loyalty

Los clientes habituales de Preferred Patron Loyalty son:

Empresas pequeñas, Empresas Grandes, Empresas medianas

Preferred Patron Loyalty admite los siguientes idiomas:

Inglés

Preferred Patron Loyalty admite los siguientes dispositivos:

iPhone

Preferred Patron Loyalty se integra con las siguientes aplicaciones:

WebRezPro

Preferred Patron Loyalty ofrece las siguientes opciones de asistencia:

Asistencia telefónica, Asistencia en línea, Preguntas frecuentes, Tutoriales en vídeo, Base de conocimientos

Categorías relacionadas

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