ServiceTitan
Sobre ServiceTitan
ServiceTitan es un sistema de gestión de servicios externos que ofrece una solución móvil y basada en la web para programar y despachar llamadas, facturar, procesar pagos, crear informes, analizar el rendimiento de ventas y más. El sistema está diseñado para ser utilizado por las empresas de servicios a domicilio en las industrias de climatización, plomería, electricidad y puertas de garaje.
ServiceTitan permite a los usuarios realizar un seguimiento del rendimiento de ventas de sus técnicos, con la opción de utilizar tablas de clasificación para impulsar la competencia y fomentar el aumento del rendimiento. También se pueden detectar las áreas de mejora para identificar y utilizar para identificar al personal que requiere capacitación u orientación específica. Las conversiones de llamadas telefónicas y el rendimiento de reserva de llamadas también se pueden monitorear, y los usuarios pueden identificar las oportunidades perdidas al revisar las llamadas no reservadas. ServiceTitan identifica automáticamente qué campaña ha generado la llamada de cada cliente, lo que permite determinar los ingresos y el retorno de la inversión (ROI) de cada campaña. También se pueden identificar y fijar como objetivos las ubicaciones más rentables.
La aplicación móvil ServiceTitan para Android e iOS posibilita que los técnicos vean sus trabajos asignados con indicaciones de manejo, agreguen notas de llamadas de servicio, creen facturas, procesen pagos de clientes y recopilen electrónicamente firmas de clientes en el campo. ServiceTitan también incluye integración con GPS, mensajería SMS bidireccional entre despachadores y técnicos y pistas completas de auditoría de los trabajos, y los usuarios pueden configurar flujos de trabajo ejecutivos, programar informes y configurar alertas por trabajos cancelados y llamadas no reservadas.
Precios desde:
Sin información del proveedor
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a ServiceTitan
Clientes habituales
- Trabajadores autónomos
- Empresas pequeñas (2-50)
- Empresas medianas (51-500)
- Empresas grandes (500 o más)
Implementación
- Basado en la nube
- Entorno local
Disponible en los países siguientes
Canadá, Estados Unidos
Idiomas admitidos
inglés
Precios desde:
Sin información del proveedor
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a ServiceTitan
Imágenes
Funcionalidades
Funcionalidades totales de ServiceTitan: 131
Alternativas
Main Street Sites
Salesforce Sales Cloud
Intuit Field Service Management
FieldEdge Flat Rate Mobile
Opiniones
¿Ya tienes ServiceTitan?
¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great for Our Technicians and Dispatch Board, but Expensive!
Revisado el 13/5/2019
It's a great product. My telemarketers call customers and book appts within Service Titan, and...
It's a great product. My telemarketers call customers and book appts within Service Titan, and also our customers receive text confirmations for appointments which I love too.
Our technicians are able to dispatch within Service Titan and also customers can text and interact with the technician, which has been a great tool for live feedback from customers. Overall, it's a great product, and very user friendly. Oh! Also, I love the Learning Academy available to our employees. Very informative.
Puntos a favor
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.
Desventajas
Maybe it's because we are a small business (less than 50 employees), but Service Titan is quite expensive in my opinion. We do have the full nine yards though, so perhaps there are more affordable options but with less features. I do wish we could have paid for it all at once, instead we had to pay up front but also have a monthly fee.
Respuesta de ServiceTitan
Shilleah,
Thanks so much for taking time to review us. We love customer feedback!
We're thrilled your techs and CSRs have found ServiceTitan useful and easy to use. We're always developing new features to keep ServiceTitan on the cutting edge and look forward to continuing to serve you with the best solution available!
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Great product - not right for us.
Revisado el 27/3/2020
Overall, it is a great program and has a lot of functionality that is beneficial. For our company,...
Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.
Puntos a favor
I loved the capabilities ServiceTitan gave us for communicating with customers, the ease of scheduling and dispatching, tracking of maintenance agreements, etc. Overall usage was great. The cost is significant for what you get, in my opinion. They do not typically take smaller companies as they are "not the right fit." We ended up transitioning to another platform that had almost all the same capabilities for a fraction of the cost. With getting basically all the same amenities, it was worth it in a cost aspect.
Desventajas
Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything. Our support member would get changed on us and we wouldn't even know - so we would be trying to contact no one basically. It has been a while since we used this software so I don't know if this has changed, but at the time this was very frustrating.
Razones para elegir ServiceTitan
We were looking for something more up to date and offered more capabilities.Software anterior
Intuit Field Service ManagementRazones para cambiar a ServiceTitan
At the time, it seemed the best fitting for our company and was recommended to us by another contractor.Respuesta de ServiceTitan
Thanks so much for taking the time to review us. We love hearing from our customers. Our mission is to provide cutting edge tools for the trades that are both easy to use and dramatically improve your operations. While we might have not been the right software for you at this time, we're happy to hear that you loved ServiceTitan. We hope to better serve you in the future.
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
False Promises and Never Ending Issues
Revisado el 15/4/2020
False Promises and lack of responsibility is probably the most accurate description I could give to...
False Promises and lack of responsibility is probably the most accurate description I could give to service Titan. We started our implementation back in December and finally went live after a very long drawn out process in March. We have since had a never ending list of problems. The only options given to us at times is to message our success manager who seems way to busy to responding in a week or use technical support which also seems to be a waste because they can never fix anything and have to send it up to someone else who might reason back to you in a week and still have no solution.
I feel like the product is only partial complete. We are experiencing issues like have entire calls not show up on our dispatch board after a feature was turned on. Even though these calls were booked and confirmed but the only way we find out we missed a call is when a customer calls mad that they waited all day for us but we have no idea.
Other major data transition issues which I have had 3 full time employees try to fix some of the issues manually to try to stay in business because the response time on any of the data technicians is 1 week. Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
Their so called data technician seem to not understand simple MySQL database calls in order to retrieve your data. I leaned how to export my data from MySQL watching free tutorials on YouTube. BTW I am an
Puntos a favor
I like the notion of better reporting. easier dispatch system, a new type of price book, call tracking
Desventajas
Never ending issues with getting any issues resolved. The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself. At the same time dealing with angry customers.
Respuesta de ServiceTitan
Hi Hunter,
We're so sorry to hear about your experience. We appreciate your feedback. We have shared your feedback with our Implementation and Success our team. Feedback really helps us improve our business We're working hard to improve our offerings and deliver an overall better customer experience. We look forward to better serving you and helping your business, especially during these difficult times.
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
It's Ok
Revisado el 4/2/2020
I think it is ok so far, lots of new things I am learning but it is ok.
I think it is ok so far, lots of new things I am learning but it is ok.
Puntos a favor
It's easy to do certain things on there but I feel it's easy to maneuver if you are a dispatcher, being a preventive maintenance coordinator it has it's flaws.
Desventajas
I don't like the recurring service task because it doesn't have a lot of information. You have to dig deeper in a account to make sure we have the right information.
Respuesta de ServiceTitan
Hi Erin, Thank you so much for taking time to review ServiceTitan. We pride ourselves on making our platform easy to learn and intuitive to use, and during those times when it's not, our great support team is always here to assist. Looking forward to continuing to help your business grow.
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
I love Service Titan!
Revisado el 4/2/2020
I think they are great people and always looking for ways to improve on their functions!
I think they are great people and always looking for ways to improve on their functions!
Puntos a favor
I love how easy my follow up tab is and all of the ways that I can sort through customers and jobs.
Desventajas
The maintenance side of things is super confusing and not easily sorted. It makes my co-worker's job really hard.
Respuesta de ServiceTitan
Hi Jennifer, Thanks so much for taking time to review us and providing us with feedback. We love hearing from our customers! We're thrilled you found ServiceTitan useful and easy to use. Your feedback is essential in helping us improve our service and look forward to continuing to serve you with the best solution available!
Preguntas frecuentes sobre ServiceTitan
He aquí algunas preguntas frecuentes sobre ServiceTitan.P. ¿Qué tipo de planes de precios ofrece ServiceTitan?
ServiceTitan ofrece los siguientes planes de precios:
- A partir de:
- Modelo de precios: Suscripción
- Prueba gratis: No disponible
P. ¿Quiénes son los usuarios habituales de ServiceTitan?
Los clientes habituales de ServiceTitan son:
2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite ServiceTitan?
ServiceTitan admite los siguientes idiomas:
inglés
P. ¿ServiceTitan es compatible con dispositivos móviles?
ServiceTitan admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra ServiceTitan?
ServiceTitan se integra con las siguientes aplicaciones:
ClearPathGPS, QuickBooks Online Advanced, Sage Intacct
P. ¿Qué tipo de asistencia ofrece ServiceTitan?
ServiceTitan ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat
Categorías relacionadas
Ver todas las categorías de software encontradas para ServiceTitan.
- Software de gestión de servicios de campo
- Software agropecuario
- Software de climatización
- Software de asignación de personal
- Software de planificación de trabajos de mantenimiento
- Herramientas de planificación
- Software para calendario
- Software para empresas de limpieza
- Software para compañías de fontanería
- Programas para electricistas
- Software para presupuestos de ventilación, calefacción y climatización
- Software de estimación para fontaneros
- Sistemas de puertas de garaje
- Software para carpintería y albañilería
- Software para cálculos eléctricos
- Software para empresas de limpieza de alfombras
