ServiceTitan

El software de gestión n.º 1 para contratistas de servicios a domicilio.

4,6 /5 (154 opiniones) ¡Escribe una reseña!

Información general sobre ServiceTitan

¿Qué es ServiceTitan?

ServiceTitan es un sistema de gestión de servicios externos que ofrece una solución móvil y basada en la web para programar y despachar llamadas, facturar, procesar pagos, crear informes, analizar el rendimiento de ventas y más. El sistema está diseñado para ser utilizado por las empresas de servicios a domicilio en las industrias de climatización, plomería, electricidad y puertas de garaje.

ServiceTitan permite a los usuarios realizar un seguimiento del rendimiento de ventas de sus técnicos, con la opción de utilizar tablas de clasificación para impulsar la competencia y fomentar el aumento del rendimiento. También se pueden detectar las áreas de mejora para identificar y utilizar para identificar al personal que requiere capacitación u orientación específica. Las conversiones de llamadas telefónicas y el rendimiento de reserva de llamadas también se pueden monitorear, y los usuarios pueden identificar las oportunidades perdidas al revisar las llamadas no reservadas. ServiceTitan identifica automáticamente qué campaña ha generado la llamada de cada cliente, lo que permite determinar los ingresos y el retorno de la inversión (ROI) de cada campaña. También se pueden identificar y fijar como objetivos las ubicaciones más rentables.

La aplicación móvil ServiceTitan para Android e iOS posibilita que los técnicos vean sus trabajos asignados con indicaciones de manejo, agreguen notas de llamadas de servicio, creen facturas, procesen pagos de clientes y recopilen electrónicamente firmas de clientes en el campo. ServiceTitan también incluye integración con GPS, mensajería SMS bidireccional entre despachadores y técnicos y pistas completas de auditoría de los trabajos, y los usuarios pueden configurar flujos de trabajo ejecutivos, programar informes y configurar alertas por trabajos cancelados y llamadas no reservadas.

Información general sobre ServiceTitan

Precio

A partir de
N/A

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de ServiceTitan

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Canadá, Estados Unidos
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de ServiceTitan:
Captura de pantalla de ServiceTitan: Captura de pantalla de ServiceTitan: Captura de pantalla de ServiceTitan: Captura de pantalla de ServiceTitan: Captura de pantalla de ServiceTitan:

Opiniones de ServiceTitan

Opiniones de ServiceTitan

Calificación general
4,6
/
5
Excelente
120

Muy bien
22

Normal
3

Pobre
3

Malo
6

Relación calidad-precio
4
Funciones
4,4
Facilidad de uso
4,4
Asistencia al cliente
4,6
92% Un ha recomendado esta aplicación
Marlin C.

Best in the biz

It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.


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Haley D.

Great product - not right for us.

Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.


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Spencer K.

I was told that we we need to revise our business model. WHAT?!

Stay away if you are a person who values customer service and being treated with respect. After all you pay their wages.


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Darius P.

Excellent Field Management for an affordable price

No software solution is going to be perfect or completely handle everything you need (not without major cost at least!)
Overall ServiceTitan handles everything we need and provides accurate accounting as well.


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Erin M.

It's Ok

I think it is ok so far, lots of new things I am learning but it is ok.


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Marlin C.
Sector: Construcción
Tamaño de la empresa: 13-50 empleados
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Best in the biz

Software usado A diario durante Más de un año
Revisado el 7/5/2019
Fuente de la reseña: Capterra

It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

Puntos a favor

Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

Puntos en contra

Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

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Respuesta de ServiceTitan

Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully.

We look forward to celebrating all of your future successes.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Haley D.
Sector: Construcción
Tamaño de la empresa: 2-10 empleados
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Great product - not right for us.

Software usado A diario durante Más de un año
Revisado el 27/3/2020
Fuente de la reseña: Capterra

Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.

Puntos a favor

I loved the capabilities ServiceTitan gave us for communicating with customers, the ease of scheduling and dispatching, tracking of maintenance agreements, etc. Overall usage was great. The cost is significant for what you get, in my opinion. They do not typically take smaller companies as they are "not the right fit." We ended up transitioning to another platform that had almost all the same capabilities for a fraction of the cost. With getting basically all the same amenities, it was worth it in a cost aspect.

Puntos en contra

Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything. Our support member would get changed on us and we wouldn't even know - so we would be trying to contact no one basically. It has been a while since we used this software so I don't know if this has changed, but at the time this was very frustrating.

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Respuesta de ServiceTitan

Thanks so much for taking the time to review us. We love hearing from our customers. Our mission is to provide cutting edge tools for the trades that are both easy to use and dramatically improve your operations. While we might have not been the right software for you at this time, we're happy to hear that you loved ServiceTitan. We hope to better serve you in the future.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Spencer K.
Sector: Servicios para el consumidor
Tamaño de la empresa: 13-50 empleados
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I was told that we we need to revise our business model. WHAT?!

Software usado A diario durante Más de un año
Revisado el 1/6/2017
Fuente de la reseña: SoftwareAdvice

Stay away if you are a person who values customer service and being treated with respect. After all you pay their wages.

Puntos a favor

Lots of features. Some Useless, some not. I can see how the features would work for other companies but for us we ended up turning off a good amount of them as they added a lot of unnecessary steps. They do have good invoicing and job scheduling.

Puntos en contra

The reason I even decided to write this review (I never write reviews) is because we had subscribed to the Service Titan software and had a pretty good time using it. It seemed to really help us. We got on board with them about a year after they started up. So they were able to work out some bugs in their software and make it at least sustainable. However, they started to do update after update after update. With these updates we got thrown into their "beta testing" without even getting our consent first. We were doing something one way and then they would introduce a new "feature" and it would completely derail our entire process and we would have to start from square one. This happened repeatedly. My second issue with this company is that the designate each company that subscribes to their service what they call a "Success Manager". Which is cool and all but when the success manager knows less about their own software then you do, that's a problem to me. On top of that, the Success Managers we were assigned were rude. The first one was so rude that I requested another because I thought that every time I would talk to this person I would lose my freaking temper and say things that shouldn't be said. So now we get a second Success Manager, which we thought was going to make everything better. Nope. We get this new Success Manager and I mention to her that we have been having an issue with our payroll being reported correctly through Service Titan and we had to do our payroll calculations through an outside software, which wasn't a big deal, it was just an extra step we were trying to avoid. After emailing back and forth and being on phone calls multiple times trying to figure out something that is incredibly simple but they couldn't seem to get their software to do the math, I receive one final phone call. The Success Manager states that she has the answer and all of our payroll problems were solved. Definitely not. She brought us down the completely wrong path and when I told her that isn't what we were trying to do we wanted it done a different way, if possible, her response is, "Well typically companies don't operate their business that way so maybe you should consider restructuring your business model." WHAT?!?! are you kidding me? We have been in business for 60 years and you are going to tell me that because YOU can't figure something out, something that is beyond simple math wise you just have to tell the software to do it for us, that we have to reevaluate our entire business model??? The least she could have done is said something like, "I don't believe our software will do that but let me see what I can do." At least that would have shown some promise.

That is just the tip of the iceberg but after the multitude of issues we have had with them trying to figure out minor problems and being told, "too bad so sad", I had to write a review. I don't want anyone else to experience what we experienced. We are paying for their wages and they continuously seem like they are trying to get us to cancel. I may be difficult at times and I am completely aware of that, but for things like that to be said regardless of how difficult anyone may be is absolutely ridiculous.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 1.0/10

Darius P.
Sector: Construcción
Tamaño de la empresa: 13-50 empleados
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Excellent Field Management for an affordable price

Software usado A diario durante Más de un año
Revisado el 9/9/2019
Fuente de la reseña: SoftwareAdvice

No software solution is going to be perfect or completely handle everything you need (not without major cost at least!)
Overall ServiceTitan handles everything we need and provides accurate accounting as well.

Puntos a favor

ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use. I love how technicians can create quick quotes from estimate templates, show pictures and pricing, good/better/best options and financing and even take payments and signatures on the go. You can even create custom forms such as troubleshooting and job arrival/completion forms.

Puntos en contra

ServiceTitan is not the best solution for commercial business. Creating quotes from the office is still not efficient, could be done differently. Multi-day jobs are confusing to figure out.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Erin M.
Sector: Servicios para el consumidor
Tamaño de la empresa: 13-50 empleados
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It's Ok

Software usado A diario durante Más de dos años
Revisado el 4/2/2020
Fuente de la reseña: Capterra

I think it is ok so far, lots of new things I am learning but it is ok.

Puntos a favor

It's easy to do certain things on there but I feel it's easy to maneuver if you are a dispatcher, being a preventive maintenance coordinator it has it's flaws.

Puntos en contra

I don't like the recurring service task because it doesn't have a lot of information. You have to dig deeper in a account to make sure we have the right information.

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Respuesta de ServiceTitan

Hi Erin, Thank you so much for taking time to review ServiceTitan. We pride ourselves on making our platform easy to learn and intuitive to use, and during those times when it's not, our great support team is always here to assist. Looking forward to continuing to help your business grow.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
9/10
Basado en 154 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de ServiceTitan

Precios de ServiceTitan

A partir de
N/A
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4/5
Basado en 154 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de ServiceTitan

Funciones de ServiceTitan

API
Almacenamiento de documentos
Auditoría
Creación de informes en tiempo real
Creación de informes personalizables
Creación de informes y estadísticas
Datos en tiempo real
Facturación
Gestión de documentos
Gestión de flujos de trabajo
Gestión de inventarios
Gestión de la conformidad
Importación y exportación de datos
Integración de terceros
Notificaciones automáticas
Panel de actividades
Registro de auditoría
Seguimiento de actividades
Seguimiento de inventario
Supervisión
Funciones
4,4/5
Basado en 154 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre ServiceTitan

Preguntas frecuentes sobre ServiceTitan

He aquí algunas preguntas frecuentes sobre ServiceTitan.

P. ¿Qué tipo de planes de precios ofrece ServiceTitan?

ServiceTitan ofrece los siguientes planes de precios:

Modelo de precios: Suscripción

Prueba gratis: No disponible

P. ¿Cuáles son las características principales de ServiceTitan?

No tenemos información sobre las características de ServiceTitan

P. ¿Quiénes son los usuarios habituales de ServiceTitan?

Los clientes habituales de ServiceTitan son:

Empresas Grandes, Empresas medianas, Empresas pequeñas

P. ¿Qué idiomas admite ServiceTitan?

ServiceTitan admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece ServiceTitan?

ServiceTitan cuenta con los siguientes planes de precios:

Suscripción

P. ¿ServiceTitan es compatible con dispositivos móviles?

ServiceTitan admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra ServiceTitan?

ServiceTitan se integra con las siguientes aplicaciones:

BirdEye, ClearPathGPS, ClearPathGPS, QuickBooks, Sage Intacct, WEBFLEET, Worldpay POS, Zubie

P. ¿Qué tipo de asistencia ofrece ServiceTitan?

ServiceTitan ofrece las siguientes opciones de asistencia:

Asistencia telefónica, Asistencia en línea, Preguntas frecuentes, Foro, Base de conocimientos, Tutoriales en vídeo