Vincere

We're a 50 person agency in sydney and were using the salesforce platform before discovering vincere. Salesforce was okay, it did the job, but wasn't anything phenomenal by any means.

The user interface was hard to understand and there was like a million different things all opening on the same page, it just wasn't very intuitive and caused lots of headaches for the users. An other thing was the search feature was consistently delivering inaccurate results. An example of this would be when you run a search maybe 50 or so results will appear, then when we ran the identical search 2 minutes later, 5000 results would appear, why!?

We're loving using vincere so far, it feels fresh and user friendly, it's big on functions but really easy to navigate around and is actually really intuitive compared to salesforce. The search functions built into Vincere are awesome - we love the ability to search locations based on the Google geotag, this is super clever!

If I'm honest at first we couldn't get the hang of the chevrons ats/crm view as it was really different to what we were used to.. but now we know how to use it properly we cannot get enough of it. Our consultants love it and it's a fantastic way to view the entire ats/crm data without running a search. We can see real time numbers and instantly see which leads etc need be actioned, it's great. Another one we love is the live list when sending candidates to our clients. This is a great little fully brandable feature.

We don't like that vincere opens lots of new tabs but i've recently been informed they're changing this to reduce the number of tabs that open as a result of customer feedback. Its a bit of a picky thing to whinge about it but I think a few people in our office will be happy to hear that it's being changed.

One great thing about the guys at vincere is they do listen to customers and develop the product alongside customer requests where possible - this is really important to us as a business and it's been great so far. Looking forward to the journey ahead.

I've used lots of different legacy systems in the past and none of them compare to Vincere... not even close. We have fully immersed our business processes into the whole Vincere eco- system and it's definitely paid off.

There's too many standout features to list here, but our killer favourites are:
- The sophisticated analytics suite, allowing us to track our processes with over 50 dedicated dashboards

- The planner is very powerful, it allows us to view my team's daily planners, oversee individual user tasks and eliminates the need for me to constantly chase them.

- The candidate pipeline tracking functionality works seamlessly.

- Email templates are outstanding over 80 dedicated email templates linked to system actions.

- Customer support is great always give that personal touch. We really feel like a valued customer and that these guys clearly want our business to succeed and grow.

In summary, the whole experience using Vincere daily has been a breeze. It's so intuitive with a fresh user interface and although functionality is advanced, the system is light and simple to use. Vincere requires little training to get set up and using the system correctly - this is a huge value add to us to be live, trained and using the system within a week. Previous systems have taken months of wasted time and resources to even get set up.

We recently started using the LiveList client portal, which is getting good feedback from our clients already. Such a clever way of working with clients, we have made the LiveList part of our standard pitch for new business or to sell retained work. I also like pipeline and forecasting element is brilliant. Really clear and easy to understand. The LinkedIn integration is brilliant too.

I think it is important that Vinny (as we call it) is independently owned. Other systems out there- the Bullhorns and SeekAdders- are either owned by PE firms or job boards. I like supporting a firm which is owned by one of us, recruiters. Plus I know exactly where all our data is held.

Not much tbh. They do a lot of releases though so I'd say one negative is making sure we're using all the new features.