Bloomerang

Bloomerang

Donor management software and database for nonprofits

4.7/5 (371 opiniones)

Información general sobre Bloomerang

Bloomerang is cloud-based fundraising solution to help nonprofit organizations reach, engage and retain donors. It is designed to help deliver top results, increase revenue and enhance donor loyalty. Bloomerang has worked with high-level thought leaders in philanthropy to associate particular practices for building strong relationships with donors.

Bloomerang has a clean, modern interface that gives users the tools they need to perform crucial fundraising activities effectively. The software’s core features include a dashboard that displays the organization’s donor retention rate along with suggestions on how to improve, as well as future incoming donations. Users can also access reports and accounts with a single click.

Another core feature is the constituent timeline that displays all interactions made with a particular donor in a clean and easy-to-follow fashion. Bloomerang also generates smart reports and creates segmented lists that help with presentations and annual planning.

Bloomerang enables website integration so organizations can easily track browsing activity and create custom donation and sign-up forms that can be embedded onto a website. The social media hub connects Twitter for social media monitoring so organizations can learn what constituents might be tweeting about them. Bloomerang has been optimized to be mobile responsive so users can experience the solution as equally on a mobile device as on a desktop computer.

Precio

A partir de
19,00 US$/mes
Opciones de precios
Prueba gratis
Gratis
Suscripción
Relación calidad-precio

Dispositivos

Tamaño de la empresa

P
M
G

Disponible en los países siguientes

Estados Unidos

Idiomas admitidos

Inglés

Reseñas de Bloomerang

Calificación general
4.7/5
96% reseñas positivas
277
Excelente
81
Muy bien
7
Media
1
Mediocre
5
Horrible
Kristina B.
Traducir con Google

Great platform

Software usado A diario durante Más de dos años
Revisado el 11/7/2019
Fuente de la reseña: Capterra

We are a small shop and need to be able to minimize the time we spend managing the data side of the house so that we can be out meeting with our donors and focusing on donor acquisition. I feel like Bloomerang allows us to manage our data in a user friendly, functional way so that we can focus our time on raising money. My background is major gifts and I have limited technical skills with database management, but Bloomerang is so user friendly that I am able to pull reports, produce lists, upload data, process gifts and acknowledge gifts with ease so that I can focus on utilizing the MOVES management aspects of the database to move our donors through our donor pipeline.

Puntos a favor

I'm a development professional and my background is high level database work. In my new role I'm having to delve deeper into database management and I'm so happy we have Bloomerang. For the most part I can navigate and produce what I need on my own. However, when I get stuck the customer service of Bloomerang is beyond measure. They are always so friendly and kind, they listen to what I'm trying to do and understand my needs. They help walk me through how to do what I am trying to do, so I learn how to do it on my own moving forward. I honestly can't say enough about their customer support. They also have great (and very relevant) webinars.

Puntos en contra

The thing I struggle with the most is the usability of the letters and email functions. Formatting is tricky and there seems to be limitations to being able to move images around etc. It always ends up taking me longer to produce a letter or email than I anticipate because I have to play around with the formatting so much. This is the one part of the software that doesn't feel as user friendly.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Bryan C.
Traducir con Google

Fantastic support, easy to set up, easy to teach

Software usado A diario durante Más de un año
Revisado el 27/6/2019
Fuente de la reseña: Capterra

Puntos a favor

Bloomerang is a breeze to navigate and search, with a detailed (but not overwhelming) summary view of each constituent, organization, and household in the database. When someone asks, "Who is this person?" I can tell them their top-line donation history, how we met, their capacity to give more, and who they're connected to, in less than a minute and with no effort at all. I can't overstate how intuitive and easy it is to get around, which is always helpful when training new users. After you build a few letter templates, gift processing and drafting acknowledgement letters become a joy. Integrations with Twitter, DonorSearch, and TrueGivers help us know more about our prospects and donors, and keep our address records up to date, automatically.

But what I truly like most about Bloomerang is their support. They offer weekly training webinars not only about how to use the platform better, but also about topics in the larger nonprofit field. They offer a whole vault of resources for nonprofit organizations at any stage of growth. Every interaction I've had with their support staff -- by email, phone, live chat -- has been as thorough and helpful as I need it to be. Their "Features Portal" is always seeking feedback on what they could improve, and they're incredibly transparent about what they're working on next and when we might expect an update. In the year since we migrated to Bloomerang, it's been more than clear that they take this feedback loop seriously and listen well.

Puntos en contra

Bloomerang is easy to use -- at the cost of being fully customizable. I am not a programmer, so this exchange works out mostly great for me and my team, but I can imagine a programmer growing frustrated by the constraints in place to keep the platform easy to use.

Take one example: you can add multiple addresses (email or physical) for each constituent, but there is no "note" field for each address. What if three email addresses go to the constituent's various assistants, and only one goes straight to the constituent? What if you mark an address "bad," but now need a place to say why? We've had to add custom fields (super easy to do, by the way) for "Additional Contact Information" so we can track these details, but those custom fields get buried at the bottom of a constituent's profile -- after the default profile information -- and there's no way to reorder the profile so that custom content appears more intuitively for how our organization uses the database. We've had to build in a few clumsy workarounds like this to solve problems that have a more straightforward solution, but those straightforward solutions then become suggestions in the features portal, to be solved if and when Bloomerang decides to.

The reporting is a powerful tool, but the filter logic is unusual and has a few pitfalls ("raised" versus "revenue," for example) and a few hidden powers to know about ("has" and nested filters). Definitely take the time to dive deep into reporting resources.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

9.0/10
Diane H.
Traducir con Google

Would recommend Bloomerang to ANYONE

Software usado A diario durante 6-12 meses
Revisado el 26/6/2019
Fuente de la reseña: Capterra

We are in the midst of transitioning some of our processes so that we can really thrive, but I've been surprised that -- thanks to Bloomerang -- we have been able to survive with two less fundraising staff. (You might not want to tell your boss that part!) If you are working in the typical non-profit where you wear so many hats you can't count them all, I strongly recommend that you look into Bloomerang to help you be efficient and effective...and actually enjoy working with your fundraising system.

Puntos a favor

We're coming up on a year of using Bloomerang, and if it's possible, I love Bloomerang more every day. First, it's easy to use, and there are so many awesome "live" links and features--they've really designed the software to make fundraising work easier! It was designed by fundraising experts so "thinks" like a Development Director, and it helps our small staff spend our very limited time well. Second, reporting and query are a million times easier and more straightforward than with our previous software. We actually trust the results now! And my last "most favorite" thing about Bloomerang is the dashboard. I didn't think I would use it so much, but the fact that it has so many "live" links has made us watch our progress week-to-week, month-to-month and now, for the whole year. Wait! I have to include the AWESOME people (sales, conversion, support, developers, even) who have been there every step of the way. They're super knowledgeable, great communicators, and always friendly and helpful.

Puntos en contra

To get the quality that I want when I change out our receipt text monthly, I have to work in the html code behind the letter merge function. That takes a little longer and is more tedious than I'd like, but even there, the system makes it much more simple than receipting in our previous software. I should also add that I wish I knew Bloomerang as well as I do now when we started conversion to it. We would have made better choices, but again, I can see how our conversion manager really worked behind the scenes to save us a lot of headaches!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Traducir con Google

Bloomerang Review

Software usado A diario durante Más de dos años
Revisado el 4/12/2018
Fuente de la reseña: Capterra

I work with several clients that use Bloomerang for their database. This software is very easy to use and very user friendly. They are very responsive when you have questions or are having issues using their software. I would highly recommend this database software to any organization. I have worked with two other database soft wares and Boomerang has been the best so far.

Puntos a favor

I switched to Bloomerang about two years ago and this has been a great change. Their customer service and help center is very easy to navigate and a representative responds to your questions within seconds. From step by step instructions on how to pull reports, trouble shooting problems, helping with deleting and importing new constituents, any issues or questions you have they have answer for you within minutes. I love their feature of online webinars that introduce you to their new features and updates. These webinars are extremely helpful and give me the knowledge and information I need to train new employees on this software. Another pro is that they are open to suggestions and improvements. I have sent in a few changes that would make pulling reports easier and updates that will help decrease entering duplicate constituents and they have taken this feedback and acted on it. Several of their new features address the recommendations I have sent them.

Puntos en contra

What I like least about this software is that it does not auto populate the city and state when you put in the zip code for a constituents account. This is a feature that I was use to using with other software. This was a helpful feature to have that made data entry easier. I am also not in love with their acknowledgment generator because you can not edit individual letters once they are merged into the Bloomerang template. This is a feature I would like to see, because many of the clients I work with like to add a personal touch to each acknowledgment. We are not able to use Bloomerang for this process because to edit each individual letter we would have to generate acknowledgments one by one, not in bulk, which is very inconvenient and time consuming.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Annah grace M.
Traducir con Google

Bloomerang is an inutitive and user-friendly game changer!

Software usado A diario durante Más de dos años
Revisado el 26/10/2018
Fuente de la reseña: Capterra

My organization was looking to make the switch from Excel spreadsheets to a true donor database. After I was immediately impressed with Bloomerang’s focus on donor retention and all the ways it could help my organization. Bloomerang has been a game changer for my team by providing key metrics in donor engagement, donor capacity and donor retention. It has helped keep us organized and get our fundraising on track. Bloomerang has been a game-changer for us. Not only do we use it for donors, we use it for all givers (which include our volunteers and other community resources). We have found a time-saver in this product! I love that it functions as a CRM tool in addition to the fundraising components. I love that you can customize it to make it work for you, no matter your industry or the complexity of your organization, and still it’s so user-friendly and intuitive! Not to mention, the incredible commitment to education! The free webinars and information are extremely on point and helpful. We are happy to highly recommend Bloomerang any time!

Puntos a favor

I love the donor-centered nature of Bloomerang and how it focuses on donor engagement. It is customizable, easy-to-use and super intuitive. I am able to easily egment communication to donors and reach them with specific messaging they need to hear. I also love that Bloomerang is constantly improving and has great support. I sincerely appreciate Bloomerang’s knowledgeable support staff and their willingness to take customer feedback seriously. The product team continually makes updates and improvements to Bloomerang based on our suggestions.

Puntos en contra

It doesn't yet interface with a mass texting or text-to-give software, but I have no doubt that it probably will soon. It is ALWAYS improving!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10

Precios de Bloomerang

A partir de
19,00 US$/mes
Opciones de precios
Prueba gratis
Gratis
Suscripción
Relación calidad-precio

Funciones de Bloomerang

  • API
  • Base de datos de contactos
  • Campos personalizables
  • Creación de informes personalizables
  • Creación de marca personalizable
  • Gestión de la comunicación
  • Panel de actividades
  • Procesamiento de tarjetas de crédito
  • Seguimiento de actividades

  • Control de acceso
  • Creación de informes y estadísticas
  • Gestión de asistencia
  • Gestión de contactos
  • Importación y exportación de datos
  • Integración de correo electrónico
  • Integración de terceros
  • Integración móvil
  • Notificaciones automáticas
  • Pagos electrónicos
  • Recordatorios automáticos

Más información sobre Bloomerang

Funciones principales de Bloomerang

  • API
  • Browsing activity tracking
  • Campaigns
  • Communication history
  • Constituent timeline
  • Credit card processing and refunds
  • Custom forms
  • Custom reports
  • Dashboard
  • Donor retention rate
  • Dynamic search field
  • Email analytics
  • Email design & distribution
  • Email templates
  • Import data
  • Interaction history and tracking
  • Knowledgeable, US-based support
  • Letters and mailings
  • Multiple addresses, phones and emails
  • Online donations via API
  • Single & recurring donations
  • Smart reports
  • Social media hub
  • Social media integration
  • Summary & engagement levels
  • To-do list
  • Unlimited custom fields
  • Unlimited users
  • Website integration

Beneficios

Bloomerang is also a full CRM so users can manage their entire ecosystem, including donors, volunteers, sponsors and grantees with real-time retention and engagement metrics.

Users can generate gift acknowledgements, letters or appeals with Bloomerang’s letter templates and create rich content digital newsletters or event invitations with the email design and distribution tool.

Bloomberg users can take full advantage of the social media hub and connect an organization’s Twitter account for powerful social media monitoring.

Users can create and customize online forms that can be embedded on any website, and after every form submitted, the Bloomerang database is updated automatically.

Bloomerang’s constituent communication timeline neatly and visually presents any interaction history between individuals and/or organizations with detailed events and highlights.

Preguntas frecuentes sobre Bloomerang

He aquí algunas preguntas frecuentes sobre Bloomerang.

P. ¿Qué tipo de planes de precios ofrece Bloomerang?

Bloomerang ofrece los siguientes planes de precios:

A partir de: 19,00 US$/mes

Modelo de precios: Gratis, Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Bloomerang?

Bloomerang ofrece las siguientes características:

  • API
  • Browsing activity tracking
  • Campaigns
  • Communication history
  • Constituent timeline
  • Credit card processing and refunds
  • Custom forms
  • Custom reports
  • Dashboard
  • Donor retention rate
  • Dynamic search field
  • Email analytics
  • Email design & distribution
  • Email templates
  • Import data
  • Interaction history and tracking
  • Knowledgeable, US-based support
  • Letters and mailings
  • Multiple addresses, phones and emails
  • Online donations via API
  • Single & recurring donations
  • Smart reports
  • Social media hub
  • Social media integration
  • Summary & engagement levels
  • To-do list
  • Unlimited custom fields
  • Unlimited users
  • Website integration

P. ¿Quiénes son los usuarios habituales de Bloomerang?

Los clientes habituales de Bloomerang son:

Non Profit

P. ¿Qué idiomas admite Bloomerang?

Bloomerang admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece Bloomerang?

Bloomerang cuenta con los siguientes planes de precios:

Gratis, Suscripción

P. ¿Bloomerang es compatible con dispositivos móviles?

No tenemos información sobre los dispositivos compatibles con Bloomerang

P. ¿Con qué otras aplicaciones se integra Bloomerang?

Bloomerang se integra con las siguientes aplicaciones:

Aplos, QuickBooks, Stripe, Twitter

P. ¿Qué tipo de asistencia ofrece Bloomerang?

Bloomerang ofrece las siguientes opciones de asistencia:

Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo