--- description: Busca información actualizada sobre Autotask PSA. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Autotask PSA con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Autotask PSA: precios, funciones y opiniones | GetApp España 2026 --- Breadcrumb: [Inicio](/) > [Herramientas ITSM](/directory/292/it-service-management-itsm/software) > [Autotask PSA](/software/10348/autotask-psa) # Autotask PSA Canonical: https://www.getapp.es/software/10348/autotask-psa Página: 1 de 8\ Siguiente: [Página siguiente](https://www.getapp.es/software/10348/autotask-psa?page=2) > Autotask es un software web todo en uno que ayuda a los revendedores de valor agregado, proveedores de servicios gestionados y proveedores de servicios de TI a vender, implementar, entregar y facturar sus servicios. Ayuda a acabar con la introducción de datos duplicados, automatiza numerosas funciones y proporciona una visibilidad completa del trabajo programado o previsto. > > Veredicto: 156 usuarios lo han valorado con **4.2/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.2/5** | 156 Opiniones | | Facilidad de uso | 3.9/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.1/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.0/5 | Basado en las opiniones generales | | Funcionalidades | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Kaseya - **Ubicación**: Miami, EE. UU. - **Constitución**: 2004 ## Contexto comercial - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, español, inglés, italiano, neerlandés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudí, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 210 más ## Funcionalidades - API - Acceso móvil - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Análisis - Arrastrar y soltar - Asistencia al cliente - Asset Lifecycle Management - CRM - Campos personalizables - Chat en vivo - Compras y recepción - Contabilidad - Control de procesos de aprobación - Controles o permisos de acceso - Copia de seguridad y recuperación - Creación de informes para TI - Creación de informes y estadísticas - Creación de marca personalizable ## Integraciones (en total: 33) - Auvik - BrightGauge - Cisco Umbrella - Cloud Elements - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - Customer Thermometer - Datto RMM - Datto Workplace - Flow - IT Glue - Kaseya VSA - Liongard … y 18 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Herramientas ITSM](https://www.getapp.es/directory/292/it-service-management-itsm/software) ## Categorías relacionadas - [Herramientas ITSM](https://www.getapp.es/directory/292/it-service-management-itsm/software) - [Programas de automatización de servicios profesionales](https://www.getapp.es/directory/331/professional-services-automation/software) - [Software de gestión empresarial](https://www.getapp.es/directory/581/business-management/software) - [Software de service desk](https://www.getapp.es/directory/1249/service-desk/software) - [Sistema MSP (para proveedores de servicios gestionados)](https://www.getapp.es/directory/645/managed-service-providers-msp/software) ## Alternativas 1. [N-central](https://www.getapp.es/software/1999255/n-central) — 4.2/5 (253 reviews) 2. [N-sight RMM](https://www.getapp.es/software/109249/n-sight) — 4.3/5 (203 reviews) 3. [IT Glue](https://www.getapp.es/software/113707/itglue) — 4.6/5 (342 reviews) 4. [ConnectWise PSA](https://www.getapp.es/software/100721/connectwise-manage) — 4.1/5 (283 reviews) 5. [Remote Monitoring and Management](https://www.getapp.es/software/102017/atera) — 4.5/5 (461 reviews) ## Opiniones ### "You get out what you put in" — 4.0/5 > **Kevin** | *23 de junio de 2023* | Tecnología y servicios de la información | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Autotask provides a platform that covers almost everything required by an MSP that takes its business seriously. Its infinitely customisable and can be configured to do almost anything. The ticket management system is excellent and the integrated contract and time management features are indispensable for MSPs that sell many different services. > > **Desventajas**: The user interface is outdated which can make the platform difficult to use and configure. The project management features in Autotask still feel neglected and lack many features now considered to be basic by modern standards. The procurement section is also cumbersome and lacks the flexibility needed by most businesses. > > I use Autotask daily to manage projects, tickets, contracts and pull reports required to fulfil my duties. Other than Teams and Outlook, its the platform I rely on most. Autotask is infinitely customisable so almost any business problem can be solved. Workflows allow automated events from notifications to status changes to be configured based on an unlimited list of triggers. Contract management and time entries for billing are a critical component of what MSPs do everyday. We use APIs to solve problems that can't be solved inside Autotask.The project management module is under developed though. Its impossible to view project tasks in a Kanban view and Autotask lacks features common in other platforms to make managing agile projects simple. If Autotask hadn't been so deeply integrated in our organisation, I might well be using something else for managing our projects. The procurement module is similar. Its apparent that the majority of Autotask's development budget is spent on the ticket management system. The knowledgebase section works well, but lacks the UI to make it a go to location for storage of the entire business's knowledge. It would be great to see some AI integration to assist engineers to solve tickets by suggesting fixes based on KB articles. ----- ### "Autotask PSA is an ERP for MSPs" — 4.0/5 > **Bruce** | *20 de marzo de 2024* | Seguridad informática y de redes | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Autotask is at the core of business. We use it for client tickets, scheduling and billing. It integrates quoting opportunities, project management and financials that feed integrations so we can track KPIs for our techs. > > **Desventajas**: In our experience, the project management and CRM modules are not great. We use the project management module because its more convenient then using a 3rd party product but its not great. We don't use the CRM because it isn't as good as other products in tracking sales leads and opportunities. > > Overall, we could not run our business without it. We use it for many of the functions that run our business. Everything from contract management, time tracking, tickets and even time off requests. It has integrations with many products that enhance the capabilities and improve our operations. ----- ### "If ticket communications are critical, Autotask is woefully under developed." — 3.0/5 > **Steven** | *9 de agosto de 2023* | Tecnología y servicios de la información | Valoración de la recomendación: 4.0/10 > > **Puntos a favor**: The online chat support staff were both knowledgeable and accessible during regular business hours in New Zealand and in my opinion represent one of the more compelling values of the platform. > > **Desventajas**: Email handling functions are woefully out of date. As an MSP providing contract ICT Support for customers it is absolutely essential that we be able to interact with third party vendors on matters related to numerous types of issues where the customer contact does not need to be involved. These issues can be related to licensing, security, cable contractors, etc. In my previous experience with other products such as Request Tracker, FreshDesk and FreshService, ZENdesk, and even Spiceworks, this has never been an issue -- all supported the basic feature of being able to email and receive a reply back as internal update on the ticket. I made concerted effort to spell this out as clearly as possible to during the initial pre-sales demos and was misled to believe Autotask wouldn't be a problem here. Now we are losing track of significant amounts of key communications being documented in our tickets because of this. > > Very frustrated our initial efforts to emphasise specific requirements around integrated messaging from tickets received assurances and poor demonstrations misleading our understanding of the numerous product limitations. Search functionality of the UI is also lacking and with no option to write or save your own queries we have to submit a feature request to community in the hope of just making common variables such as Website or Contract names accessible from the search form. The fact that Kaseya doesn't even use Autotask is definitely noteworthy. ----- ### "Business management made easy" — 4.0/5 > **Lachlan** | *21 de agosto de 2023* | Tecnología y servicios de la información | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Easily record issues within tickets and allocate time to bill within one page. > > **Desventajas**: Layout or UI could use an update, which I believe is on the way. we make do with the reports but using the custom reports can be difficult. > > Using PSA for capture issues within our IT business and simply bill time makes for much less overhead time spent. ----- ### "Autotask Tops CW and other Ticket Systems" — 5.0/5 > **Ben** | *13 de diciembre de 2021* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Autotask is highly customizable and sorts everything into queues easily. AT tracks more aspects of the business than other ticketing platforms I've used. > > **Desventajas**: Autotask has an intricate back-end with many rules and settings... sometimes the rules can overlap each other and it's not always clear where to find the solution if a taskfire is misfiring or failing. > > Autotask is a clean solution to IT ticketing needs that can otherwise be a complete mess to sort through. ----- Página: 1 de 8\ Siguiente: [Página siguiente](https://www.getapp.es/software/10348/autotask-psa?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.es/software/10348/autotask-psa) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados