DonorSnap

DonorSnap
Sobre DonorSnap
DonorSnap es una solución de software online diseñada para ofrecer herramientas completas, sencillas y asequibles de gestión de donantes para organizaciones sin ánimo de lucro. La solución ofrece una tarifa de instalación fija y precios mensuales según la cantidad de contactos y bases de datos suscritas. Incluye todas las características, usuarios ilimitados y asistencia de formación. Las potentes funciones de gestión de contactos permiten que los recaudadores de fondos registren, organicen y almacenen contactos de donantes de manera efectiva. Crea registros de donantes detallados y personaliza bases de datos con campos definidos por el usuario. Combina duplicados de contactos con múltiples direcciones u hogares con varios nombres. Realiza un seguimiento de las relaciones y afiliaciones de contactos, gestiona las membresías y acepta registros de eventos.
DonorSnap incluye herramientas integradas de desarrollo web para crear y editar formularios web. La información de registro se envía directamente a la base de datos de la cuenta. Recopila donaciones online mediante tarjeta de crédito/débito y donaciones mediante ACH/cheque electrónico sin tarifas adicionales de cumplimiento de PCI o seguridad SSL gracias a la asistencia de goEmerchant. Todos los formularios son totalmente personalizables y se pueden crear para cualquier fin, como suscripciones a boletines informativos o solicitudes de voluntariado, además de agregarse fácilmente a perfiles de redes sociales como Facebook.
Acepta registros o donaciones con cartas y correos electrónicos de agradecimiento masivos. Ofrece herramientas de creación de informes versátiles y seguimiento de objetivos para controlar el rendimiento de la campaña. Además, el acceso centralizado basado en la nube de DonorSnap presenta una vista de panel de aplicaciones que se puede organizar y reordenar rápidamente con su función de arrastrar y soltar. Usa cada vista para transmitir fuentes de datos y funciones específicas según la cuenta de usuario asociada y codifica por colores para adecuarse a la marca deseada. Para optimizar el acceso móvil en dispositivos iOS, DonorSnap se encuentra disponible para iPhone/iPad. Permite ver listas de contactos, registros e historiales de donaciones y agregar notas sobre la marcha.
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Opiniones
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- Sector: Instituciones religiosas
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Donor Management Platform
Revisado el 27/1/2021
I found DonorSnap to be extremely user-friendly. There are many resources to learn the system. You...
I found DonorSnap to be extremely user-friendly. There are many resources to learn the system. You can do a lot with the system, and it is fairly customizable to meet the needs of the organization and even individual users. On the rare occasions that I've run into issues, customer service has been extremely helpful and prompt in responding.
Puntos a favor
Easy to use, plenty of resources to learn more, excellent customer service, impressive amount of features
Desventajas
I honestly can't think of anything. Whenever I have had a problem, customer service promptly addressed it. Even features I wished existed are in the design process.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Ready in a Snap
Revisado el 24/9/2024
DonorSnap gave our organization a way to reach out to current, past, and potential donors without...
DonorSnap gave our organization a way to reach out to current, past, and potential donors without wasting time, money, or effort on fruitless ventures. They have maximized the return on our advertising dollars. By following their platform, we have been able to make the same investment into advertising that we have over the past several years while getting a much better return on our investment.
Puntos a favor
As a 501(c)3 nonprofit organization that relies on donations to be able to operate, we have come to rely on DonorSnap to maintain contact with our donors, to alert them to new fundraising initiatives, and to track where donations are coming from. In the short time we have used it, we have already seen a spike in donations from this quarter last year to this quarter this year. The part I like most about DonorSnap is that our donors do not feel as though they are being hassled for money. Instead, because of the professional setup that DonorSnap allows us utilize, our donors feel more connected to both our organization and our mission.
Desventajas
The initial setup fee seemed steep at first, especially when we did not know whether we would see a return on our investment. However, now that we have had it up and running for several months, it has paid for itself and for the initial fees.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Not User Friendly
Revisado el 9/6/2021
Overall experience is that it served a purpose for us while we needed it. But, I am thankful we...
Overall experience is that it served a purpose for us while we needed it. But, I am thankful we switched to a more user friendly platform. I voiced my concerns to them several times and never had any feedback. The best part of it was the customizable dashboard.
Puntos a favor
The only positive was that fact that it is a Donor relations management /record keeping at a fair price.
Desventajas
The initial import was not easy. We were also told we would not have to make journal entries because it integrated great with QuickBooks, that was not the case. For what we needed it for, the import/export was very complicated and had lots of bugs. The reports are not easy to pull information. Data Miner Platinum is not user friendly and should not be so confusing. Mailing reports are cumbersome. You cannot customize letters and emails with your logo. The support side also had a lot to be desired. Anytime we needed help we were referred to a video that was just as confusing. The responsive forms were VERY cumbersome to make and took way too much time. It was just too much time administrative wise.
Razones para cambiar a DonorSnap
CostRespuesta de DonorSnap
Hi Kim,
Thank you for taking the time to give us your feedback. We are sorry to hear your experience did not meet your expectations.
We take all customer feedback to heart to improve our product and respond to every support request. At one point you had requested complimentary event registrations in the same form as paid registrations. We are happy to share that we now offer that functionality in our online forms. We also offer pre-designed templates for our forms so users don't have to spend the time building them from scratch.
As for your challenges with Quickbooks, our integration allows users to record donations in DonorSnap and send them over to Quickbooks in a few clicks. They come over as journal entries and can even provide donor details if you set that up.
We are happy to hear that you have found a product that better fits RCISD's complex needs and we wish you the best of luck in the future.
Take Care, The DonorSnap Team
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best Customer Service EVER
Revisado el 22/10/2024
I started using DS 3 years ago and it's been great. I love the training they offer. And also the...
I started using DS 3 years ago and it's been great. I love the training they offer. And also the customer service is something I compare all other products to, I normally have an e-mail answer within 5 min.
Puntos a favor
Easy to work with, customer service is AMAZING!!! They will help SOOOOOO quickly.
Desventajas
I wish it had more features or options, it's pretty basic.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Aroostook Hospice Foundation
Revisado el 22/10/2024
Great. The customer service team is very responsive. It meets all of our needs. Though I do still...
Great. The customer service team is very responsive. It meets all of our needs. Though I do still wish event services were more flexible with better options and connectivity to social media platforms.
Puntos a favor
The Customer Service truly stands out. It is also a fairly user friendly service for someone without a lot of experience with tech or other software.
Desventajas
I do wish there were more features for event management, registrations, etc.
Alternativas consideradas
DonorPerfectRazones para cambiar a DonorSnap
price for the features and customer servicePreguntas frecuentes sobre DonorSnap
He aquí algunas preguntas frecuentes sobre DonorSnap.P. ¿Qué tipo de planes de precios ofrece DonorSnap?
DonorSnap ofrece los siguientes planes de precios:
- A partir de: 50,00 US$/mes
- Modelo de precios: Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de DonorSnap?
Los clientes habituales de DonorSnap son:
Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000
P. ¿Qué idiomas admite DonorSnap?
DonorSnap admite los siguientes idiomas:
inglés
P. ¿DonorSnap es compatible con dispositivos móviles?
DonorSnap admite los siguientes dispositivos:
iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra DonorSnap?
DonorSnap se integra con las siguientes aplicaciones:
AuctionSnap, Constant Contact, QuickBooks Desktop, QuickBooks Enterprise, QuickBooks Online, Twilio, goEmerchant Shopping Cart Software
P. ¿Qué tipo de asistencia ofrece DonorSnap?
DonorSnap ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat
Categorías relacionadas
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