Sobre Genbook
Genbook es un software de planificación online que está disponible en la web y en aplicaciones dedicadas de iOS y Android, tanto para clientes como para sus consumidores. Los propietarios de negocios y los miembros del personal que ofrecen servicios personales utilizan la plataforma de planificación para recibir y administrar citas y recibir opiniones y pagos de sus clientes, sin tener que realizar el seguimiento con llamadas telefónicas y correos electrónicos. Los clientes utilizan la aplicación para reservar sus citas y también pueden pagar y dejar su opinión sobre el negocio.
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Opiniones
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- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Genbook removes barriers for scheduling chiropractic office visits
Revisado el 9/12/2019
My wife and I are solo practitioners in our chiropractic office. It was difficult keeping up with...
My wife and I are solo practitioners in our chiropractic office. It was difficult keeping up with missed phone calls while we were checking our patients. Most patients were calling to schedule an appointment. This made it possible for them to do so, literally 24 hours a day, 7 days a week! We have night-shift nurses who are unable to call in during regular office hours. This software removes that barrier.
Puntos a favor
Genbook has simplified the process of scheduling our patients. We use this to schedule new and returning patients. Our patients love using it and frequently comment on the ease of scheduling and rescheduling their appointments.
Desventajas
As of now, there is not a way to automatically follow up with a patient who either did not show up for their appointment or has not been in the office for a while.
Respuesta de Genbook
Hi David,
This review made our day!
We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.
Thank you again for your kind words!
Warmly,
Cass on behalf of the Genbook team
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Easy to use and clean user interface
Revisado el 3/2/2021
Puntos a favor
I like how it is very user friendly from a customer's perspective. Also, the company strives to improve its products and takes user's feedback into consideration. If I have any issues, customer service is very responsive and helpful!
Desventajas
I understand that this software isn't geared towards just medical, but having SOAP notes would be amazing.
Respuesta de Genbook
Hi Norma,
We really appreciate you taking the time to leave us this amazing review!
We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.
Thank you again for your kind words!
Warmly,
Cass on behalf of the Genbook team
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Needs more marketing features
Revisado el 4/12/2019
I love that its easy for clients and some of how genbook integrates with google. I am often...
I love that its easy for clients and some of how genbook integrates with google. I am often frustrated by downtime due to hardware issues and not being able to pull client lists with filters. If I didn’t have 1500 plus reviews with genbook, I’d probably switch to something more marketing friendly.
Puntos a favor
Ease of use for my clients. Not having to create a profile to book makes it easy and clients are more likely to book.
Desventajas
Complete lack of filters for clients.
It’s a spreadsheet. I need a way to pull clients out via different filters and create lists to market to. I don’t understand why this hasn’t happened yet. I’ve been a genbook user since May 2009 and I have asked repeatedly with zero response.
Respuesta de Genbook
Hi Valerie,
Thanks for sharing your review with us and the community.
I wanted to update my response as we now have more marketing features in our product, as you would have seen!
Would you mind updating your review to reflect this?
Warmly,
Cass on behalf of the Genbook team
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Tool for Small Businesses
Revisado el 9/12/2019
This tool helps all of my stylist see and control their schedules. They can talk to clients and it...
This tool helps all of my stylist see and control their schedules. They can talk to clients and it makes the booking experience smooth. I love the control it gives to us to successfully manage our business.
Puntos a favor
I love that I can alter schedules and availability with ease. I love the automatic emails and correspondence with consumers.
Desventajas
I wish we had an option to add photos to services.
Razones para cambiar a Genbook
It’s was clean and easy to use for clients. The simplicity was attractive for the booking process.Respuesta de Genbook
Hi Renee,
Thank you so much for taking the time to leave us this amazing review.
We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.
Thank you again for your kind words!
Warmly,
Cass on behalf of the Genbook team
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
I love genbook
Revisado el 26/5/2022
I love Genbook and have been using it for 6 years until they sold out to BOOKSY
I love Genbook and have been using it for 6 years until they sold out to BOOKSY
Puntos a favor
My favourite feature was that they automatically send out review requests to every client
Desventajas
I wish it was more suited for massage therapists. Had a place to add memberships and gift cards. Was able to write soap notes
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MassageBookRazones para elegir Genbook
Had multiple jobs at spasSoftware anterior
VagaroRazones para cambiar a Genbook
I love the automatic review requests. It’s how I built my entire clientelePreguntas frecuentes sobre Genbook
He aquí algunas preguntas frecuentes sobre Genbook.P. ¿Qué tipo de planes de precios ofrece Genbook?
Genbook ofrece los siguientes planes de precios:
- A partir de: 25,00 US$/mes
- Modelo de precios: Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de Genbook?
Los clientes habituales de Genbook son:
Trabajador autónomo, 2-10, 11-50
P. ¿Qué idiomas admite Genbook?
Genbook admite los siguientes idiomas:
inglés
P. ¿Genbook es compatible con dispositivos móviles?
Genbook admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra Genbook?
Genbook se integra con las siguientes aplicaciones:
Constant Contact, Google Ads, Google Calendar, Google Maps, Instagram, Meta for Business, Microsoft Outlook, Square Payments, Squarespace, Stripe, Wix, WordPress, Yahoo Small Business
P. ¿Qué tipo de asistencia ofrece Genbook?
Genbook ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat
Categorías relacionadas
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