Sobre Escapia

Escapia es un software de alquileres vacacionales basado en la nube que ofrece a los usuarios asistencia para gestionar reservas, contabilidad, anuncios y distribución de propiedades y más.

El sistema de gestión de reservas de Escapia incorpora gestión de clientes potenciales, operaciones de recepción y reseñas de huéspedes. Los usuarios pueden ver historiales completos de huéspedes con toda la correspondencia, ampliar las reservas directamente desde el calendario, crear informes de reservas personalizables y dejar que Escapia genere automáticamente confirmaciones de reserva para enviar a los huéspedes. El rendimiento empresarial se puede ver en paneles de negocios personalizables. Estos incluyen widgets de actividad diarios como registros y salidas, órdenes de trabajo abiertas, consultas no leídas y reservas totales de alquiler. También genera informes y gráficos para comparaciones anuales de consultas, reservas e ingresos.

El motor de tarifas de Escapia permite a los administradores de propiedades configurar y ajustar tarifas variables, ofertas especiales, planes de descuento, cargos flexibles y complementos. Los usuarios pueden introducir tarifas en bloque y probar planes de precios antes de su activación, así como usar el cálculo de tarifas diarias, semanales y mensuales. Las tarifas se actualizan automáticamente en Escapia y en todos los demás sitios asociados en los que se anuncian las propiedades.

Escapia se asocia con múltiples sitios de anuncio y distribución de propiedades, incluidos HomeAway, Vrbo, BookingPal y FlipKey. Los usuarios pueden elegir dónde quieren promocionar sus propiedades. Los calendarios de disponibilidad se actualizan automáticamente en tiempo real en los sitios de anuncios y los registros propios de los usuarios. Las reseñas de los huéspedes también se pueden distribuir automáticamente desde Escapia a los canales asociados seleccionados.

Precios desde:

9,00 US$/mes

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Escapia

Dispositivos

Tamaño de la empresa

P M G

Disponible en los países siguientes

Australia, Canadá, Estados Unidos

Idiomas admitidos

inglés

Precios desde:

9,00 US$/mes

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Escapia

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Funcionalidades

Funcionalidades totales de Escapia: 44

  • API
  • Alertas y notificaciones
  • Base de datos de clientes
  • Base de datos de contactos
  • Comunicación con los huéspedes
  • Contabilidad
  • Creación de informes en tiempo real
  • Creación de informes y estadísticas
  • Declaraciones del propietario
  • Facturación
  • Gestión de calendarios
  • Gestión de canales
  • Gestión de clientes potenciales
  • Gestión de comisiones
  • Gestión de contactos
  • Gestión de descuentos
  • Gestión de facturas
  • Gestión de la disponibilidad
  • Gestión de la experiencia del huésped
  • Gestión de pedidos de trabajo
  • Gestión de proveedores
  • Gestión de reservas
  • Gestión de reservas
  • Gestión de tareas domésticas
  • Gestión de tarjetas de crédito
  • Gestión del precio y de márgenes
  • Historial de cliente
  • Importación y exportación de datos
  • Informes personalizables
  • Integraciones de terceros
  • Integración contable
  • Integración de páginas web
  • Modelos personalizables
  • Pagos electrónicos
  • Panel de actividades
  • Para alquileres vacacionales
  • Plantillas de correo electrónico
  • Portal de clientes
  • Procesamiento de pagos
  • Procesamiento de tarjetas de crédito
  • Programación del mantenimiento
  • Reserva en línea
  • Sincronización de datos
  • Valoraciones y reseñas

Alternativas

Checkfront

4,5
#1 alternativa a Escapia
Checkfront es un sistema de reserva en línea que permite a las empresas manejar sus inventarios, centralizar las...

Streamline

4,6
#2 alternativa a Escapia
Streamline es un software de administración de propiedades y alquiler de vacaciones inteligente y potente. Ha sido...

Kigo

3,7
#3 alternativa a Escapia
Una plataforma para aumentar la visibilidad, las reservas y los ingresos.

VacationsPal

5
#4 alternativa a Escapia
VacationsPal es un software basado en la nube que ayuda a los administradores de propiedades, hoteles y albergues a...

Opiniones

Calificación general

4,4 /5
(101)
Relación calidad-precio
4,4/5
Funcionalidades
4,2/5
Facilidad de uso
4,1/5
Asistencia al cliente
4,6/5

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Mostrando 5 opiniones de 101
Bharath (ben) N.
Calificación general
  • Industry: Propiedad inmobiliaria
  • Company size: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best PM Software

Revisado el 25/9/2018

Puntos a favor

Very easy to understand and cost effective. Each module has a unique ability to help hospitality business.

Desventajas

The time it takes to learn or understand the software. however the CSR team is good and always supportive

Becky B.
Calificación general
  • Industry: Hostelería
  • Company size: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The ONLY software you need for Vacation Rentals!

Revisado el 2/9/2021

This is your one stop shop. Escapia connects seamless to your VRBO listings, so you can manage...

This is your one stop shop. Escapia connects seamless to your VRBO listings, so you can manage headlines and guest inquiries right from Escapia. We have tried other softwares that boosted in helping our business, but the lack of support those companies gave us, ultimately made us stop using them. We have a million parts moving each day and we need a central hub that keeps everything on track. Escapia is that for us!

Puntos a favor

The support we receive from the Escapia team has been like no other software companies we have used! The changing over to Escapia was hard for our team who have been using v12, but the Escapia team made sure we were comfortable being going live. The new rates manager is amazing! It makes setting and adjusting rates a breeze! No more looking at different windows and setting rate rules . Its all in one screen.

Desventajas

We are missing some key reports we used in V12, but the Escapia team has listened to our requests and are working on new reporting for Escapia. Its a learning curve to switch software companies, but its been worth it.

Bethany S.
Calificación general
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

A Big Complicated Software.

Revisado el 5/1/2017

Escape has a lot of features, and potentially a lot of power, but it's so complicated that it's...

Escape has a lot of features, and potentially a lot of power, but it's so complicated that it's easy to miss a step and mess something up badly. Almost nothing about the software is user-friendly or intuitive, everything is convoluted and complicated, and requires many steps and a lot of double-checking.

This also applies to EscapiaNET, which is also not as straightforward as one would hope since property information shows up differently on different platforms. I would count this one of the most useful features of Escapia. We have enjoyed being able to integrate with Glad To Have You and use that for guest communication and contracts, and we also push our properties out to other platforms. EscapiaNET is not without flaws and we have had issues even integrating with VRBO (which is also owned by HomeAway so you would think that would be easy), mostly because of the number of complicated, easy-to-forget steps to make sure everything is perfect in Escape. However, to be fair, I don't know if integration through any other property management software would provide better integration. As it does seem like a very challenging thing to do well.

Puntos a favor

Escape customer support has done a good job troubleshooting and explaining how things work when I contact them. There are also lots of training resources, self-help articles, explanatory videos, etc, available. I have also heard that the Escape accounting features are useful and thorough. I have not had any experience with the accounting side of Escapia.

Desventajas

One of the things that have been most frustrating about Escapia is the Owner web feature, which is supposed to provide an owner portal where our property owners can log in and see property details, upcoming reservations, owner documents, etc. Owner web itself is pretty limited, which is fine if that's what you want. One problem is that as of now owners cannot reset their password, and so they always have to contact us if they forget it so that we can change it for them. Another challenge has been that many of our owners own more than one property and that for accounting purposes each of these units has to be set up with different owners. That means that when one of those owners logs into the owner portal they can only see one of their properties unless they set up separate logins for each property, which includes separate email addresses. But then those email addresses will automatically be where their owner statements are sent, so if they want all the owner's statements to go to one email, they will have to forward them. We do not want to make our owners jump through hoops like this. We want their experience to be as simple and streamlined as possible.

Escapia also lacks some features (such as automated emails, simpler reports, better filters for sending a guest communication, and the ability to add attachments to that communication) that would make the software more functional. I have also heard from our maintenance and housekeeping teams that Escapia is challenging for them to understand and use as they would like to. Basically, we've ended up using other software and strategies to fill in the gaps and give us the features we want, which is a little disappointing considering the seeming hugeness and complexity of Escapia.

Respuesta de HomeAway Software

Hi Bethany,
We apologize for the delay in response. We are continuously working on new features and enhancements and your Client Solutions Manager will be happy to share those with you. Please contact us at HomeAwaySoftware@homeaway.com and use the title of ¿Related to Capterra¿ if you would like. It sounds like you already take advantage of our training, support, and other resources, but we would love to show you what other tools we have that might be helpful for you and your team.
Thank you for your feedback,
HomeAway Software

Brian S.
Calificación general
  • Industry: Hostelería
  • Company size: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Best Overall PMS system today

Revisado el 8/10/2021

After almost 4 years I have found them to be very responsive and very caring on helping us grow.

After almost 4 years I have found them to be very responsive and very caring on helping us grow.

Puntos a favor

Ease of use and strength in functionality

Desventajas

Reconciliation and lack of out of the box solutions. All must be custom.

John W.
Calificación general
  • Industry: Hostelería
  • Company size: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Going Beyond a Necessary Evil

Revisado el 28/10/2020

I like the changes we are seeing in Escapia. I still have some baggage from their past communication...

I like the changes we are seeing in Escapia. I still have some baggage from their past communication practices (starting around 2018) that have given me a lasting impression of a "like it or leave" attitude. By this, I mean that they would make sweeping changes that felt at odds with their service partners, with little window for feedback or interaction, all while knowing that there are few better alternatives to their platform. They've improved their communication since 2018, but I still find myself unsure if their changes are for the better of their PM clients. I think they are taking the right steps, however, and my trust is being rebuilt in them.

Puntos a favor

I like the gradual commitment to improvement that Escapia has been implementing over the past year. I think the COVID-19 crisis prompted urgent action on improving their software, now that most people in the vacation rental industry are working remotely. The UI changes and business/performance dashboards have made navigating and interpreting information much better.

Desventajas

The unit integration navigation still feels clunky. Thankfully, we don't have a substantial amount of 3rd-party apps that we need to integrate, but it would be nice to have a core integration hub that makes app navigation easier.

Mostrando 5 opiniones de 101 Todas las opiniones

Preguntas frecuentes sobre Escapia

He aquí algunas preguntas frecuentes sobre Escapia.

Escapia ofrece los siguientes planes de precios:

  • A partir de: 9,00 US$/mes
  • Pricing model: Suscripción
  • Free Trial: No disponible

Los clientes habituales de Escapia son:

11-50, 51-200, 201-500, 501-1.000, 1.001+

Escapia admite los siguientes idiomas:

inglés

Escapia admite los siguientes dispositivos:

Escapia se integra con las siguientes aplicaciones:

Beyond, Gmail, Properly, Rentals United

Escapia ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Base de conocimientos, Asistencia telefónica, Asistencia 24/7

Categorías relacionadas

Ver todas las categorías de software encontradas para Escapia.