ConnectWise Control

ConnectWise Control

Software de soporte remoto, reuniones a distancia y acceso remoto

4.7/5 (1562 opiniones)

Información general sobre ConnectWise Control

En cualquier momento y en cualquier lugar, el soporte remoto de ConnectWise Control te permite controlar dispositivos de forma remota y ayudar a tus clientes, ya sea que estén a la vuelta de la esquina o al otro lado del mundo. Supera las expectativas de entrega de servicios con un soporte remoto rápido, confiable y seguro que ofrece conectividad instantánea, funciones de seguridad escalables y una integración perfecta. Brinda asistencia a tus clientes desde cualquier lugar con una conexión a internet, continúa trabajando con confianza a pesar de las amenazas cibernéticas siempre presentes con una funcionalidad lista para usar como el cifrado AES-256 y la autenticación de dos factores, y hazlo todo a un precio que sea adecuado para tu empresa.

Precio

A partir de
19,00 US$/mes
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio

Dispositivos

Tamaño de la empresa

P
M
G

Disponible en los países siguientes

Australia, Canadá, Europa, Alemania, Reino Unido, Estados Unidos

Idiomas admitidos

Inglés

Reseñas de ConnectWise Control

Calificación general
4.7/5
96% reseñas positivas
1158
Excelente
344
Muy bien
49
Normal
8
Pobre
3
Malo
Alex B.
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ConnectWise Control - Amazing Remote Support Utility

Software usado A diario durante Más de dos años
Revisado el 30/8/2019
Fuente de la reseña: Capterra

Over CW Control has been a game-changer in how our company delivers remote support to our clients. It has allowed us to operate more efficiently and gives our techs the tool they need to provide awesome remote support. Since we have started using it we have not even considered looking for an alternative tool.

Puntos a favor

Connectwise Control is an easy to use software that allows our company to provide remote access and remote support to our clients. The software was extremely easy to setup and configure and get running. Once it was set up and running it just works. It is the fastest remote access tool we have ever used. It connects to sessions in seconds, not minutes like some of the other remote access tools out there.

The layout of the software is great and make navigation for our techs and also the end-users simple. The built-in toolbox and remote file transfer also are dead simple to use and always work. It allows us to copy a file over to a desktop we are supporting, or to copy need diagnostic info back to our techs computers.

Control includes multiple options for 2-factor auth which is a must these days for tools like this.

Puntos en contra

The least liked portion of Control is that support is not always easy to get a hold of and sometimes does not always have the best solutions or fixes during the initial support engagement.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Bryan M.
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ConnectWise Control Opinions

Software usado A diario durante 6-12 meses
Revisado el 9/7/2019
Fuente de la reseña: Capterra

Works great in our environment and has enable us to connect to any of our users wherever they may be. Its easy for the clients to use and connect especially if 24/7 access is setup.

Would like to see the Host Pass time increased to an option of 48 hours. Many times work must be done over the weekend, this would then enable us to issue a pass for the entire weekend and be done with it!

Puntos a favor

Ease of use for myself and clients; two factor authentication . Love the Toolbox feature as it places often used apps, files, etc. at my fingertips. Being able to install consistent access to or clients is a big plus as we can see all of our devices listed with connection being just a click away. The option to pass credentials to the client is a great option to have too.

Puntos en contra

Not much, just the limitation of 24 hours on a Host Pass as this does not get us through a project over a weekends time frame.

Desglose por calificación

Relación calidad-precio
Facilidad de uso

Probabilidad de recomendación

9.0/10
Michelle E.
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Mostly Great

Software usado A diario durante Más de dos años
Revisado el 2/7/2019
Fuente de la reseña: Capterra

Overall, the software works basically like it should. There are some problems, but every software has it's issues. I would like to see some new features such as responding to online clients requests via our email so that I can respond to customers without having to lot into the system. On the same note, I would love to see that when a customer requests to open a chat, that the dialog box would include the user's AD/username and or ask the customer for a name, phone and email to start a chat so that we know specifically to whom we're talking to when a chat is started. I would recommend this software to other IT providers that do not have healthcare customers and I would recommend to ScreenConnect to have an attorney and engineer thoroughly read the aforementioned laws to properly implement and good healthcare product (HIPPA, the EMRA, ACA and Medicare).

Puntos a favor

The software is fairly easy to use, intuitive and easy to deploy with the hosted option. The newer features to look up currently installed Software, the latest error logs and full specs with SN is used almost daily in our computer.
The notes feature can glitch from time to time, but is a great way to track notes on customers when I'm doing a large batch of updates. I use it to track updates I've started so when I come back to it I know exactly where I left off which isn't necessary for our internal documentation, but is a great note pad tool right in the program.
Along the same lines, we use the Notes feature to leave pertinent information for specific devices such as construction equipment computers that can not be turned off without notice and who exactly to contact with their name, numbers and email address to ensure employees have easy access to this NECESSARY information before accessing the computer remotely.

Puntos en contra

My least favorite problem with this software is the customer service. We came across a bug over the past few months and when we called in were basically told that the problem was essentially end user error, which is ironic since we've used the software going on 5 years now and we are extremely familiar with the ins and outs of both the software and basic troubleshooting since, ya know, that's our job... Technical support was down right rude when they weren't understanding the issue and when I finally talked to a senior technical engineer for ScreenConnect, I explained the problem and was given an answer of "I could see why this would be confusing to the last agent" but they agreed with me that there was no reason for the agent to be rude or dismissive just because he couldn't understand the abstract bug. We have yet to solve the bug, but I don't necessarily blame the Senior level Engineer, the bug is just very hard to reproduce.
The one other hugely important disappointment with this software is that it is not ACTUALLY HIPPA, the EMRA, ACA and Medicare compliant. We have talked with Senior Engineers and the sales team and while they boast about the software being HIPPA compliant, I asked a how exactly they comply with the basic requirements, non-negotiable terms, and when pressed, ScreenConnect doesn't actually have proper compliance. We have therefore not installed the software on any of our health care clients which wastes a lot of time.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

7.0/10
John D.
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Best value out there in remote support

Software usado A diario durante Más de dos años
Revisado el 3/7/2019
Fuente de la reseña: Capterra

We're a small company so when one of their competitors had a major price increase, I started looking for an alternative. So glad I found ConnectWise Control! We're a small company and dont have the need for constant concurrent connection so paying thousands of dollars for that functionality didnt make sense. Service has been reliable, easy tio set up and most importantly, easy or my clients to use and connect.

Puntos a favor

Easy to use. Reliable. great dashboard.

Puntos en contra

It does everything I need and surprises me with things I didnt know I needed!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Andrew K.
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Great tool - Good mix of Instant and Agent

Software usado A diario durante 6-12 meses
Revisado el 2/7/2019
Fuente de la reseña: Capterra

Love the product. Used to use a VLC-based product before, and this has gone so far already. Still some growing up to do, but seems like one of the best available products out there, at least for my needs, without being stupid-priced.

Puntos a favor

There is a lot to like about the platform. From an easy-to-use instant platform, to a strong access agent. It does a lot well, and there isn't a lot it doesn't do well.

I love the idea of the toolkit, where you can pre-upload commonly-used tools.

I also like that the software seems to be taking some steps forward as time goes on as well.

Puntos en contra

Always have to turn down to Low setting. Doesn't seem as optimized for bandwidth as other tools. Lack of CNAME ability; Doesn't seem to work right no matter how you set it up to make the site look like your own. Very awkward to customize look-feel, even with third-party add-ons.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Recomendación de usuario
9.2/10
Basado en 1562 reseñas
Compara con las alternativas según las recomendaciones de los usuarios

Precios de ConnectWise Control

A partir de
19,00 US$/mes
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.6/5
Basado en 1562 reseñas
Compara las alternativas según la relación calidad-precio

Funciones de ConnectWise Control

  • API
  • Chat
  • Proyecciones

  • Almacenamiento de documentos
  • Comentarios
  • Control de acceso
  • Creación de marca personalizable
  • Espacio de trabajo colaborativo
  • Funcionalidad de búsqueda
  • Gestión de archivos
  • Gestión de documentos
  • Gestión de la comunicación
  • Gestión de permisos
  • Herramientas de colaboración
  • Integración de terceros
  • Interfaz para arrastrar y soltar
  • Notificaciones automáticas
  • Panel de actividades
  • Seguimiento de actividades
  • Seguridad SSL
Funciones
4.5/5
Basado en 1562 reseñas
Compara con las alternativas según la valoración de características

Preguntas frecuentes sobre ConnectWise Control

He aquí algunas preguntas frecuentes sobre ConnectWise Control.

P. ¿Qué tipo de planes de precios ofrece ConnectWise Control?

ConnectWise Control ofrece los siguientes planes de precios:

A partir de: 19,00 US$/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de ConnectWise Control?

No tenemos información sobre las características de ConnectWise Control

P. ¿Quiénes son los usuarios habituales de ConnectWise Control?

Los clientes habituales de ConnectWise Control son:

Trabajadores autónomos, Empresas Grandes, Empresas medianas, Sin ánimo de lucro, Administraciones públicas, Empresas pequeñas

P. ¿Qué idiomas admite ConnectWise Control?

ConnectWise Control admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece ConnectWise Control?

ConnectWise Control cuenta con los siguientes planes de precios:

Suscripción

P. ¿ConnectWise Control es compatible con dispositivos móviles?

ConnectWise Control admite los siguientes dispositivos:

Android

P. ¿Con qué otras aplicaciones se integra ConnectWise Control?

ConnectWise Control se integra con las siguientes aplicaciones:

CloudBerry Backup, ConnectWise Automate, ConnectWise Automate, ConnectWise Manage, Naverisk, Slaask, SolarWinds Passportal, Zendesk

P. ¿Qué tipo de asistencia ofrece ConnectWise Control?

ConnectWise Control ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo