--- description: Busca información actualizada sobre Natterbox. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Natterbox con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Natterbox: precios, funciones y opiniones | GetApp España 2026 --- Breadcrumb: [Inicio](/) > [Software VoIP](/directory/107/voip/software) > [Natterbox](/software/102375/natterbox) # Natterbox Canonical: https://www.getapp.es/software/102375/natterbox Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.es/software/102375/natterbox?page=2) > Natterbox es una solución de voz experta para Salesforce, con integración de telefonía nativa que ayuda a las organizaciones a personalizar la experiencia del cliente a escala, a aumentar las ventas y la eficiencia del servicio y a obtener una visibilidad completa de las operaciones. > > Veredicto: 22 usuarios lo han valorado con **4.1/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.1/5** | 22 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.1/5 | Basado en las opiniones generales | | Funcionalidades | 4.0/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Natterbox - **Ubicación**: Chicago, EE. UU. - **Constitución**: 2009 ## Contexto comercial - **Precio inicial**: 52,00 US$ - **Modelo de precios**: (Prueba gratuita) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Albania, Alemania, Australia, Austria, Azerbaiyán, Bosnia y Herzegovina, Bulgaria, Bélgica, Canadá, Chequia, China, Chipre, Croacia, Eslovaquia, Eslovenia, España, Estados Unidos, Filipinas, Francia, Grecia y 22 más ## Funcionalidades - API - Acceso móvil - Alertas y notificaciones - Alerts/Escalation - Análisis de campañas - Análisis de sentimientos - Autorizaciones basadas en roles - Base de datos de contactos - CRM - Captura de clientes potenciales - Centro de atención telefónica de llamadas entrantes - Centro de atención telefónica de llamadas salientes - Centro de atención telefónica virtual - Colas de espera - Compras y recepción - Comunicación multicanal - Conexiones SIP - Conexión VoIP - Conferencias telefónicas - Controles o permisos de acceso ## Integraciones (en total: 3) - Salesforce Platform - Salesforce Sales Cloud - Salesforce Service Cloud ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software VoIP](https://www.getapp.es/directory/107/voip/software) ## Categorías relacionadas - [Software VoIP](https://www.getapp.es/directory/107/voip/software) - [Soluciones de telefonía](https://www.getapp.es/directory/294/telephony/software) - [Software para call center](https://www.getapp.es/directory/275/call-center/software) - [Sistemas IVR](https://www.getapp.es/directory/289/ivr/software) - [Software de contact center](https://www.getapp.es/directory/593/contact-center/software) ## Alternativas 1. 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[RingEX](https://www.getapp.es/software/105173/ringcentral-mvp) — 4.2/5 (1200 reviews) ## Opiniones ### "Moving from Copper to the Cloud" — 4.0/5 > **Usuario verificado** | *12 de agosto de 2021* | Tecnología y servicios de la información | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Salesforce Integration – This is just fantastic, having a Cloud Base IP telephony solution that’s integrated into our Single View of the Customer CRM, Salesforce just brings so much benefit, which we will likely continue to discover and build upon, enabling us for years to come. > > **Desventajas**: The reporting is great, however, the dashboards (wallboards) especially for a Service Desk could do with some work, and it would be great to have deeper \& tighter Salesforce Omnichannel integration, overall these are only minor considerations for our business case. > > The Natterbox solution came at exactly the right time for us, being a transformational enabler for our longer-term strategies while helping us to keep productivity high across the teams while working from home during the pandemic. ----- ### "Best of Breed Technology" — 5.0/5 > **Andrew** | *24 de junio de 2020* | Maquinaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The system is extremely flexible and is able to integrate extremely well with salesforce. > > **Desventajas**: The improvement I would like to see in the future would be the ability to have voice recognition as part of the IVR, allowing someone to say or enter the number for their selection in an IVR menu. > > We just launched and rolled-out Natterbox in our org a little over a month ago. I cannot even say how pleased we are so far with the overall results. The initial sales process was simple and straightforward; \[SENSITIVE CONTENT HIDDEN\] and her team are incredibly knowledgeable in the product and creating highly productive sales and service teams. The implementation process was where Natterbox was able to shine. \[SENSITIVE CONTENT HIDDEN\] was our lead project manager, and \[SENSITIVE CONTENT HIDDEN\] was the implementation engineer. Between both of them, I felt like we were in good hands through the entire process. They both had a strong background in telephony and also really understood the salesforce product and best practices within it. On go-live day, our old phone system was a seamless transition to using Natterbox for our entire company. After looking at all of the potential phone systems, I think we made the right choice to partner with Natterbox. The integration with salesforce is built from the ground up and provides world-class customization. We are pleased with the new system and are looking forward to the future of using it. ----- ### "Easy integration great for calling and monitoring, sometimes has bugs" — 3.0/5 > **Richa** | *28 de agosto de 2021* | Mercados de capitales | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: It's easy to use with salesforce and integrates well with the reporting features and saving the call recordings. > > **Desventajas**: Sometimes plays up and has issues like 'dial failed' requiring a reset/computer reset. > > Overall 90% of the time reliable, occasionally plays up ----- ### "Natterbox, good software to have for calls/sales" — 4.0/5 > **Jonathan** | *23 de agosto de 2021* | Servicios financieros | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The integration with Salesforce, the scheduling for future calls, and real time tracking > > **Desventajas**: It crashes, and it takes time to reboot. It is a work in progress. Doesnt happen much, but one this that it is concerning is, when dialing overseas, sometimes the calls do go through or the signal is extremely bad. > > Overall, is a good experience. Of course, if natterbox fix the software for long distance calls, it would be amazing\! But that is not to say, that this crashes and errors actually are rare, so I am happy overall. ----- ### "JP's review" — 4.0/5 > **Jean-Pierre** | *24 de agosto de 2021* | Servicios financieros | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: - All basic functionalities covered - Good integration with SF - Ambitious roadmap with voice recognition, transcripts etc. > > **Desventajas**: - Lacks some monitoring features (e.g. more real time details) - Some data not integrated with Salesforce - No full VoIP solution - No easy way to manage licenses (identify last date of usage etc.) - Support in case of issues takes time (sometimes several weeks) without necessarily solving the issue > > Very good relationship with customer success teams (as part of QBRs and spot projects), good product overall with many of the key features we usually look for. But complex license management and lack of support sometimes ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.es/software/102375/natterbox?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.es/software/102375/natterbox) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Datos estructurados