PhoneBurner

PhoneBurner

Power dialer & outbound call center software

4.8/5 (106 opiniones)

Información general sobre PhoneBurner

PhoneBurner is a Power Dialer and Sales Acceleration platform that increases productivity over the phone by 447% - without any additional software. Dramatically increase productivity and talk time, boost live answer rates, improve workflow and follow-up, and help agents grow sales.

Our software is cloud based and installation free. Users can log in from anywhere, and conduct dial sessions using any phone. Our delay-free dialer means your contacts will NOT know that software is being used.

Included CRM (API, Salesforce and other integrations available) allows users to intelligently filter leads for better dial sessions. Dial up to 80 contacts per hour. Instantly drop voicemails, and send customized emails based on call outcome. Customize disposition sets, take notes, schedule follow-ups, and more. Call Recording a, Call Transfer, and Local ID are available.

PhoneBurner's proprietary SmartSender feature allows for the creation of resource SmartPacks (individual or groups of documents, images, video, web links, etc.) that can be instantly added to emails. Users are alerted in real-time when emails are opened, links clicked, videos watched, attachments viewed, etc. for perfectly timed follow-up. SmartSender is also integrated with "Retargeting" enabling users to serve targeted ads to contacts as they browse the web, Facebook, or Twitter.

PhoneBurner team accounts include administrative controls, advanced real-time reporting and analytics, LeadStream smart lead distribution, and automated content sharing including call scripts, disposition sets, emails, and more. Team accounts are available at discounts of up to 50% per seat.

Precio

A partir de
67,50 US$/mes
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio

Dispositivos

Tamaño de la empresa

P
M
G

Disponible en los países siguientes

Asia, Australia, Brasil, Canadá, China y otros 5, Alemania, India, Japón, Latinoamérica, México

Idiomas admitidos

Inglés

Reseñas de PhoneBurner

Calificación general
4.8/5
97% reseñas positivas
90
Excelente
13
Muy bien
3
Media
0
Mediocre
0
Horrible
Tony B.
Traducir con Google

Great product!!! Especially for cold calling.

Software usado A diario durante Más de dos años
Revisado el 8/3/2018
Fuente de la reseña: SoftwareAdvice

This is a great product for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own. There are no hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee. Phone Burner does what it says it does, and quite honestly, does it even better than it claims. Get the free trial if you don't believe me, you'll be sold!!!

Puntos a favor

Before our sales team moved to PhoneBurner we spent a lot of time comparing a ton of dialer solutions, and PhoneBurner was the obvious choice. I am always talking about the level of client support that's available, the flexibility of the platform has, and how easy it has been to get integrate and have the team using it. Best of all, our team's efficiency has significantly improved and numbers are up yet still continue to grow. I can't imagine our team connecting with our fans and clients without PhoneBurner it's indispensable. This is a great product that delivers where it counts!

Puntos en contra

The only con that I have with this product is how it integrates with some CRM's. We are utilizing ZOHO CRM and it doesn't connect, but from what I have been hearing is that they're going to be integrating with the Zoho CRM soon. This will be a huge plus and we are definitely looking forward to that. But for now, we have no problem importing/updating files then exporting back because of all the customization available.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

9.0/10
Alan P.
Traducir con Google

I've tried them all, believe me.

Software usado A diario durante 6-12 meses
Revisado el 11/4/2017
Fuente de la reseña: SoftwareAdvice

As for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own. No hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee. Phone Burner does what it says it does, and quite honestly, does it even better than it claims. Get the free trial if you don't believe me, you'll be sold - at least I was.

Puntos a favor

There is not a feature you need that Phone Burner doesn't provide. I have a team that varies in experience levels, and technical aptitude and they all enjoy Phone Burner far more than any of the others we have tried (We have tried them all, yes, even that one) - Everything is so intelligently designed that it's a plug and play application, and the customizations of dispositions couldn't be easier. The customer service is helpful, kind, and consistent. I've had systems prior where we were actually billed for trouble shooting - Phone burner's LEAD ENGINEER went as far as to help me with a CSV file I was admittedly getting jammed up with. It should also be mentioned that the price-point is lower than the competitors and if you are debating on a CRM the automation of the Phone Burner platform out of the box is deeper and more intuitive than many systems I've made the mistake of paying for prior. Phone Burner has it all - it's really that simple.

Puntos en contra

I wish they integrated with my ZOHO CRM but importing - updating files - exporting back isn't bad because of all the customization available. Most importantly word around the campfire is they're going to be integrating with the Zoho CRM sooner than later.. looking forward to that.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Kelsey L.
Traducir con Google

Game. Changer.

Software usado Semanalmente durante Más de dos años
Revisado el 22/5/2019
Fuente de la reseña: Capterra

Biggest benefit is the time saved. It will change how you structure your an entire day.

Puntos a favor

PhoneBurner has been a total game changer for my job. I'm responsible for a database of about 1500 and counting clients that I regularly followup with to varying degrees. While emails and texts are always great, nothing beats a phone call. PhoneBurner is the only reason I'm able handle anywhere from 80-100 a day while still getting me regular regular work done.

Favorite features:

* Interface is incredibly user friendly

* Caller ID can be set to your number (or a local number) and all return calls will go to your personal line regardless

* Pre-recorded voicemails so you can tailor them to the type of calls you're making.

* Call session recordings (optional, but I really like being able to refer back to calls I made for training or missed info)

* Dial Sessions can be easily picked back up if you didn't get through one.

* Their support/customer service team has always been incredibly helpful and pleasant. Something you don't think about until you're having a bad experience elsewhere.

* Super easy to upload contacts. They've done a lot to eliminate as much manual work as possible. If you can export your contacts into an excel sheet you're looking at a 2 minute, organized upload. And if not, their support team is so helpful.

* Pays for itself with the time you're able to save

Can't recommend it enough.

Puntos en contra

I honestly can't think of much. Occasionally it will bug and not connect to a number which you have to pay attention to. That's rare though.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Mike M.
Traducir con Google

PhoneBurner An Amazing Product For Business

Software usado A diario durante Más de dos años
Revisado el 15/2/2019
Fuente de la reseña: Capterra

The voicemail drop feature is unparalleled for time saving. One click and you're done and on to the next call. We are able to go through our calling list quickly and easily. Time saved on calling is essential with a small business like ours where we are handling more than one task with clients. Each call stays registered, follow up calling is done with ease. Customer Service was friendly and easy to work with. Highly recommended.

Puntos a favor

PhoneBurner makes calling and record keeping easy. We were able to see increase in productivity immediately. You can go from one call to the next immediately or there is the option to pause between calls to make notes.

Puntos en contra

We haven't found anything we didn't like with PhoneBurner, there are constant improvements to the platform.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Darral ..
Traducir con Google

Essential for reaching large groups

Software usado A diario durante Más de dos años
Revisado el 29/5/2019
Fuente de la reseña: Capterra

Overall, PhoneBurner beats any alternatives I have tried in todays market given the rules of auto dialing. While it can never be compared to old fashioned predictive dialers, it DEFINITELY holds the #1 spot today.

Puntos a favor

The ability to load large lists and dial those down immediately, without manual processes, is the best part of the application. Another great feature is the newer list loading tool, which allows you to create a new folder for the contacts on the fly, making organized call campaigns really easy to start.

Puntos en contra

Limitations on sort options are a pain to work around, but workable. It would also be helpful to have more integrations like an easy ServiceNow integration.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

8.0/10
Recomendación de usuario
9.4/10
Basado en 106 reseñas
Compara con las alternativas según las recomendaciones de los usuarios

Precios de PhoneBurner

A partir de
67,50 US$/mes
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio

Free Trial - no credit card required. Get 450 rollover minutes per month for $67.50/month, or unlimited dialing for $149/month. Teams save up to 50% per seat, and enjoy an exclusive set of features built for sales teams.

Relación calidad-precio
4.6/5
Basado en 106 reseñas
Compara las alternativas según la relación calidad-precio

Funciones de PhoneBurner

  • API
  • Creación de informes y estadísticas
  • Gestión de flujos de trabajo
  • Historial de contactos
  • Integración de CRM
  • Integración de correo electrónico
  • Notificaciones automáticas
  • Panel de actividades
  • Supervisión

  • Base de conocimientos
  • Chat
  • Comunicación multicanal
  • Creación de marca personalizable
  • Encuestas y comentarios
  • Gestión de tickets
  • Integración de redes sociales
  • Integración de terceros
  • Mensajería instantánea
  • Priorización
  • Supervisión en tiempo real
Funciones
4.7/5
Basado en 106 reseñas
Compara con las alternativas según la valoración de características

Más información sobre PhoneBurner

Funciones principales de PhoneBurner

  • Access real time reports to measure agent performance
  • Advanced lead search and filtering
  • Call tracking, reporting & analtyics
  • Categorize and tag contacts for seamless lead management
  • Create custom disposition sets
  • Create custom tags for your contacts
  • Create detailed custom reports on the fly or via email
  • Create unlimited custom fields to fit your sales processes
  • Effortlessly schedule follow-ups right from the dialer
  • For outbound call centers
  • Important leads into our/your CRM
  • Included CRM + Salesforce and other integrations, API
  • Instantly leaves a pre-recorded voicemails
  • Instantly send personalized emails
  • Intelligently and automatically distribute leads
  • Organize and manage contact details and history
  • Power dial up to 80 contacts per hour
  • Real-time alerts of email opens, attachment views & more
  • Record your calls
  • Simple import tool included
  • Track contact history, email engagement and more
  • Use your own email server or ours
  • View call & session statistics

Beneficios

- Power dial contacts up to 4x faster
- Drop voicemails without having to listen to customer voicemails
- Send one-click emails based on call results
- Streamline workflows with custom disposition sets
- Know when contacts open emails, view attachments, click links
- Increase live answers up to 4x with Local ID
- Record calls for training and quality management
- Transfer calls
- Access real-time reports and analytics
- Get custom reports emailed to you for superior agent management
- Intelligently and automatically distribute leads to your team
- Use our CRM, Salesforce, or integrate with yours

Análisis de GetApp

The number of calls that sales agents make each day is directly tied to their success rates. PhoneBurner is a web-based solution that increases the number of calls that agents can place each hour by up to 447%. The power dialer and outbound call center software also increases live answer rates, boosts live interactions, eliminates repetitive tasks, and improves follow-up and conversion opportunities.

Built for outbound sales teams, as well as individual agents in the real estate, mortgage, insurance, non-profit, telemarketing, IT, and technology industries, PhoneBurner provides its users with a cloud platform that they can use to make calls from anywhere. It improves lead management with real-time alerts when leads open emails, click links, or view attachments. Key features include power dialing and voicemails, personalized emails, custom disposition sets, lead management, real-time tracking, call recording, and local IDs.

Getting Started

¿Qué es PhoneBurner?

PhoneBurner is a solution that agents can use to increase productivity without adding new software to their workflows. The sales acceleration tool helps agents close more sales each day by utilizing integrated CRM to maintain all client data and call histories.

Using PhoneBurner’s power dial feature, which replaces manual dialing, sales agents are able to connect with up to 80 contacts each hour. They can also leave instant voicemails and send personalized emails automatically. By eliminating the most onerous tasks related to making sales calls, PhoneBurner frees agents to spend more time on the critical tasks related to closing sales and deals.

Awkward pauses on the telephone line are virtually eliminated when sales teams switch to PhoneBurner. The software not only does away with “finger fatigue” from dialing, but it also enables agents to leave professional voicemails without listening to the message before moving on to the next call. Custom disposition sets let agents re-categorize sales prospects based on the outcomes of their calls and send automated emails with one click. These emails are trackable thanks to PhoneBurner’s SmartSender feature. Any data collected is funneled into the solution’s intuitive CRM, where it can be sorted by tags, call time, and frequency. Premium PhoneBurner features include call recording, call tracking, retargeting, and local area codes with the company’s Local ID plans.

Team

Características principales de PhoneBurner

Power Dialing

PhoneBurner eliminates drudgery and repetitive tasks for sales agents and other call center personnel. By doing away with manual dialing, agents are able to reach up to 80 contacts per hour. PhoneBurner’s power dialer feature gives agents complete control over the entire call experience.

To use PhoneBurner’s dialing feature, just pick up your phone and dial into the app. It will call the contacts that you select and leave pre-recorded voicemails. You’ll be able to take notes, schedule appointments, and send emails from within your PhoneBurner dashboard.

PhoneBurner Dialer

Track Contact Activity

PhoneBurner takes lead tracking to the next level with advanced activity tracking tools. From the Contact Activity tab, agents are able to track which of their outgoing emails have been opened, links have been clicked, and attachments have been viewed. Agents can also stay on top of the number of views their videos have received.

Once you’ve set up your account, PhoneBurner will notify you when your contacts open the emails you sent or viewed the associated attachments. This provides you with a clear opportunity to follow up via phone call at the most opportune time.

Activity

Managing Contacts

An intuitive CRM helps PhoneBurner users manage leads, take notes, and schedule follow ups quickly online. Through the contact manager, agents should be able to create custom layouts, tags, and searches. They can also sort data fields, as well as tags, and review saved searches to ensure they’re getting the most accurate results every time.

In addition to searching for contacts by name or email address, PhoneBurner allows you to search with a wide variety of unique parameters. Qualifiers—like “equal” or “contains”—are another way to narrow down your search results. Details for the contacts you select are displayed on the left of the Contact Details page, alongside any custom fields or tags you’ve added. PhoneBurner has also integrated Google search, which means you can research on the fly at any time during a call.

Contacts

Team Reporting

Sales teams and other professional groups can take advantage of PhoneBurner’s team activity reports. Managers should be able to dig down into dial session reports to uncover hidden information regarding their best—and worst—performing agents.

As the admin on a group account, you’ll maintain total control over your agents. You can keep seats independent or network them for shared access. PhoneBurner makes it easy for you to monitor activity and generate high-level team reports as a way to evaluate the activity and success of your team. You can also get deep into individual agent session data and call logs.

Team Reporting

Integraciones con PhoneBurner

PhoneBurner is integrated with Salesforce. It also has an open API for custom integrations.

Precios de PhoneBurner

Single seat accounts are available for $67.50 per month, for 450 rollover minutes, or $149 per month, for unlimited minutes. Team accounts offer savings of up to 50% per seat, with enhanced administrative, reporting, and efficiency tools built specifically for teams.

PhoneBurner - Resumen

  • Cloud platform lets agents make calls from anywhere
  • Powerfully customized to fit any workflow or sales process
  • Improves lead management and eliminates repetitive tasks
  • Integrates with Salesforce
  • Free to try without a credit card

Preguntas frecuentes sobre PhoneBurner

He aquí algunas preguntas frecuentes sobre PhoneBurner.

P. ¿Qué tipo de planes de precios ofrece PhoneBurner?

PhoneBurner ofrece los siguientes planes de precios:

A partir de: 67,50 US$/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

Free Trial - no credit card required. Get 450 rollover minutes per month for $67.50/month, or unlimited dialing for $149/month. Teams save up to 50% per seat, and enjoy an exclusive set of features built for sales teams.

P. ¿Cuáles son las características principales de PhoneBurner?

PhoneBurner ofrece las siguientes características:

  • Access real time reports to measure agent performance
  • Advanced lead search and filtering
  • Call tracking, reporting & analtyics
  • Categorize and tag contacts for seamless lead management
  • Create custom disposition sets
  • Create custom tags for your contacts
  • Create detailed custom reports on the fly or via email
  • Create unlimited custom fields to fit your sales processes
  • Effortlessly schedule follow-ups right from the dialer
  • For outbound call centers
  • Important leads into our/your CRM
  • Included CRM + Salesforce and other integrations, API
  • Instantly leaves a pre-recorded voicemails
  • Instantly send personalized emails
  • Intelligently and automatically distribute leads
  • Organize and manage contact details and history
  • Power dial up to 80 contacts per hour
  • Real-time alerts of email opens, attachment views & more
  • Record your calls
  • Simple import tool included
  • Track contact history, email engagement and more
  • Use your own email server or ours
  • View call & session statistics

P. ¿Quiénes son los usuarios habituales de PhoneBurner?

Los clientes habituales de PhoneBurner son:

Trabajadores autónomos, Empresas Grandes, Empresas medianas, Non Profit, Administraciones públicas, Empresas pequeñas

P. ¿Qué idiomas admite PhoneBurner?

PhoneBurner admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece PhoneBurner?

PhoneBurner cuenta con los siguientes planes de precios:

Suscripción

P. ¿PhoneBurner es compatible con dispositivos móviles?

No tenemos información sobre los dispositivos compatibles con PhoneBurner

P. ¿Con qué otras aplicaciones se integra PhoneBurner?

PhoneBurner se integra con las siguientes aplicaciones:

HubSpot Marketing, JobDiva, Mailchimp, Microsoft Dynamics CRM, NetSuite CRM+, PieSync, Salesforce Sales Cloud, SugarCRM, Zendesk Sell, Zoho CRM

P. ¿Qué tipo de asistencia ofrece PhoneBurner?

PhoneBurner ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo