
Front
Sobre Front
Front es la bandeja de entrada compartida para equipos que reúne todas las comunicaciones de tu empresa en una única plataforma de colaboración. Los equipos de asistencia al cliente, ventas, operaciones, TI y marketing pueden administrar las direcciones de correo electrónico asistencia@, ventas@ y otras direcciones de correo electrónico de grupo, Facebook, Twitter, chat y mensajes SMS, en un solo lugar y responder sin tener que cambiar a otras herramientas.
Diseñado para la colaboración en equipo: Los correos electrónicos y los mensajes en tu bandeja de entrada compartida se pueden asignar a los compañeros de equipo para dejar en claro quién es el responsable de responder y la detección de colisiones impide que se responda varias veces al mismo mensaje. Puedes mencionar directamente a tus compañeros de equipo para compartir y analizar los mensajes y borradores antes de enviar una respuesta a un cliente. Las plantillas de correo electrónico te permiten responder rápidamente a las preguntas más frecuentes.
Mejora la productividad del equipo: Front funciona como un cliente de correo electrónico, pero es más poderoso que Gmail o Outlook. Con funciones como comentarios internos, recordatorios de seguimiento, confirmaciones de lectura, combinación de correspondencia, secuencias de correo electrónico y respuestas enlatadas, puedes responder con una frecuencia de 2 a 3 veces más rápida a los clientes. Las aplicaciones móviles en iOS y Android están disponibles para responder y clasificar sobre la marcha. El análisis integral de Front muestra tu tiempo de respuesta, volumen de mensajes y muchos más para medir tu productividad.
Se integra con todas sus aplicaciones: Front trabaja con muchos de los otros softwares que ya usas, como Salesforce, Slack, Trello, GitHub, Intercom, Asana y más, para que puedas acceder y sincronizar esta información en Front. Las integraciones personalizadas para sus necesidades comerciales específicas pueden desarrollarse utilizando la API.
Prueba Front de forma gratuita por 14 días.
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Opiniones
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- Sector: Electrónica de consumo
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Front, a must need in your business!
Revisado el 27/6/2020
I strongly recommend using Front. Not only is the program / email-client very good, but the...
I strongly recommend using Front. Not only is the program / email-client very good, but the employees at Front are also equally capable. Through the e-mails they send and the experience I've had with their customer service, I noticed they really care about their program and what the consumer thinks of it. If you have any questions, they will answer it properly. If you have any suggestions, they will sincerely think about it.
Front has impacted my work, by making my work easily manageable. I can clearly see incoming e-mails being divided into different inboxes. Everyone can have different rights, so not everyone can see how cases are handled. Furthermore I can easily search my sent e-mails, even by using formula's such as ‘from:’ or ‘to:’, which makes searching older conversations or e-mails for bigger cases very easy. This can be very though in other e-mail clients.
I can conclude that my overall experience with Front is very good!
Puntos a favor
I like how everything is organized and therefore is easy to see. I can clearly see the divided inboxes on the left, making it easy to see how much work still needs to be done. Also, the e-mail conversations itself are shown like they are in e.g. iMessage or Whatsapp. This feels really familiar and makes it easy to read really long conversations.
Moreover, there are many settings, which can make the difference for various different users. For example, I use the 'Paste as text' setting, so everything I paste is stripped of its formatting. I know some of my colleagues dislike this, but I love it.
Furthermore, shortcuts are easy to learn and this makes it possible to work even faster.
Overall, I think Front feels very intuitive, it is easy to learn, and makes e-mailing a lot easier.
Desventajas
At the moment, there is but 1 thing I dislike. When you’ve just sent a new e-mail, it takes a while to show up in the ‘sent’ folder. We used to be able to see that immediately. Because of the way we work, we copy and paste the text of the sent e-mail in our other systems. This delay, especially when one sends many e-mails, is particularly annoying. This is the only minor thing I think can be improved.
- Sector: Servicios jurídicos
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Shared Email Tracking without the need for tickets
Revisado el 19/12/2019
We had extremely too much email for an Outlook mailbox to handle, no SMS integration nor chat...
We had extremely too much email for an Outlook mailbox to handle, no SMS integration nor chat functionality. We solved all of that with Front. Now all of our communications are in one place for ease of use and management.
Puntos a favor
Front allows multiple teams within my company to manage massive amounts of email in shared mailboxes, meet or exceed customer SLAs and seamlessly integrate our communications with our management systems. We also like that we get all of the same functionality of email ticket tracking, but without the need for communicating the standard ticket responses and ids to our customers. It allows for a more personal engagement with our clients.
Desventajas
Our teams took sometime to get used to the new interface as it was difficult to pry Outlook out of their hands. However, once they got the hang of Front they loved the integration and tracking abilities that Outlook does not have.
Razones para elegir Front
We had extremely too much email for an Outlook mailbox to handle, no SMS integration nor chat functionality.Razones para cambiar a Front
We liked the email integration of front wherein ticket ids and perfunctory auto responses were not required, but we still got all the same functionality of other email / ticket tracking systems.- Sector: Producción audiovisual
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Buggy and slow product, with lack of attention to detail
Revisado el 6/5/2018
Ability to respond to and manage emails as a team.
Ability to respond to and manage emails as a team.
Puntos a favor
I can share and comment on threads with the rest of my team. As an admin, I also have granular control over users' access permissions to email inboxes.
Desventajas
The disregard the little details over and over again in favor of new updates. The app (iOS especially) makes me wait a lot of times when it shouldn't, making it feel slow in stark contrast to other mail apps. Things don't load instantly. Contacts aren't cached. Their UI designers blatantly disregard Android / iOS / Mac / web design conventions (which are there for a reason) in favor of their own convoluted system. Their release notes are boring and they make me update my app even when it's perfectly usable (this condescending attitude is particularly annoying). Many of these small glitches have actually led to catastrophic disasters within my team like unwittingly sending followup emails ("sequences") to 200+ recipients. My advice to them: focus on stabilizing your current, buggy product rather than trying to introduce a million features that don't work 100%.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Great for email management
Revisado el 30/8/2023
Puntos a favor
I love that Front gives you a single dashboard for all your emails. And also creates a collaboration space for you and your colleagues.We dealt with a lot of customers. And sometimes, I just didn’t know how to respond to emails. Tagging my colleagues in the emails and asking them to check my drafts was a game changer.Really great for communication and collaboration.
Desventajas
There’s quite a bit of a learning curve with Front. In the end, I was able to organize my inbox the way I like it, but it took a bit.
- Sector: Muebles
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great software, hard to be without
Revisado el 22/4/2020
Puntos a favor
The best part of Front is that it only adds a layer on top of already existing things, such as an e-mail inbox. Other helpdesk software systems tend to be built around their own database structures and add e-mail on top of that instead. The approach that Front uses also means that if one were to ever leave Front, every single correspondence with customers is still sitting in your e-mail account (s).
Desventajas
There's not really anything I've ever disliked about the software. My pet peeve is that they've raised the prices quite dramatically over the last years. I'm disappointed that software creators these days seem to lure customers in with low prices to build their base and then raise the prices once they have a big enough customer base. But all in all, the software in itself is great.
Razones para cambiar a Front
Because Front uses a completely approach which I think is a much more logical one, especially for a company like hours where each "ticket" or correspondence is usually resolved quickly.Preguntas frecuentes sobre Front
He aquí algunas preguntas frecuentes sobre Front.P. ¿Qué tipo de planes de precios ofrece Front?
Front ofrece los siguientes planes de precios:
- A partir de: 19,00 US$/mes
- Modelo de precios: Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de Front?
Los clientes habituales de Front son:
11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite Front?
Front admite los siguientes idiomas:
inglés
P. ¿Front es compatible con dispositivos móviles?
Front admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra Front?
Front se integra con las siguientes aplicaciones:
Aircall, Asana, AskNicely, CallHippo, Caravel, Census, ChargeDesk, Chatdesk Teams, Chatra, Clearbit, ClickUp, CloudTalk, Delighted, Dialpad, Dialpad Meetings, Doorbell.io, Drift, Dropbox Business, Fivetran, Flow.ai, FormCrafts, Forumbee, FullContact, Gainsight CS, GitHub, Gmail, Google Drive, HelpCenter.io, HelpDocs, Herald, HipChat, HubSpot CRM, HubSpot Marketing Hub, Influx, Instabug, Instagram, Intercom, Jira, JustCall, Make, Meta for Business, Microsoft 365, Miuros, Nicereply, Olark, Outreach, PagerDuty, Parabola, Pipedrive, Retool, Salesforce Sales Cloud, Shipamax, Shopify, Slack, Smooch, Stitch, Stonly, Talkdesk, Toky, Trello, Twilio, Twitter/X, Upscope, Vyte, WhatsApp, Zapier, Zendesk Sell, Zoho CRM, Zoho CRM Plus, Zonka Feedback, Zoom Meetings, monday.com
P. ¿Qué tipo de asistencia ofrece Front?
Front ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Chat
Categorías relacionadas
Ver todas las categorías de software encontradas para Front.
- Software de atención al cliente
- Software de help desk
- Software de gestión de correo electrónico
- Software de productividad
- Herramientas de colaboración
- Herramientas para trabajar en equipo
- Software de gestión del flujo de trabajo (workflow)
- Soluciones para comunicaciones unificadas
- Software para el éxito del cliente
- Herramientas de email tracking
- Software para agencias de publicidad
- Software para publicidad display
- Software de logística
- Software de gestión de comunicaciones con los clientes
- Software de chat en directo
- Herramientas para teletrabajo