Información general sobre Agile CRM

¿Qué es Agile CRM?

Agile CRM abarca los tres aspectos de la gestión de relaciones con los clientes con funciones dedicadas de ventas, marketing y servicios. Averigua quiénes son los clientes, registra los datos de contacto, automatiza comunicaciones y programa citas. Rastrea las transacciones posteriores, optimiza el flujo de trabajo y gestiona tickets de clientes con la interfaz de usuario de Agile, basada en paneles y del tipo de arrastrar y soltar.

Dirígete a nuevos clientes potenciales empresariales con integración de telefonía completa junto con asistencia de marketing para el envío de boletines de correo electrónico, campañas de redes sociales y mensajes SMS. Añade fácilmente Agile a una tienda en línea para automatizar la contratación web con mensajes orientados al cliente, ventanas emergentes, ofertas, encuestas y formularios de suscripción.

Gracias a las funciones avanzadas de creación de informes y analíticas para supervisar el rendimiento del negocio desde la base de clientes y la fuerza de ventas, Agile CRM es una potente solución de gestión de relaciones con los clientes para PYMES (pequeñas y medianas empresas).

Información general sobre Agile CRM

Precio

A partir de
8,99 US$/mes

Opciones de precios

Prueba gratis
Gratis
Suscripción
Relación calidad-precio

Funciones de Agile CRM

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá, Reino Unido, Australia, China y otros 5, India, Japón, Alemania, Brasil, México
Idiomas admitidos
Español, Francés, Inglés, Italiano, Portugués, Ruso

Medios

Agile CRM's drag&drop dashboard
Drill-down reporting in Agile CRM
Agile CRM's contact management timeline
Agile CRM's project management timeline
Create periodic triggers with Agile CRM. These can be customized to fit specific goals
Generate reports in Agile CRM
Track deals, move milestones, and check ongoing deals from Agile CRM's mobile app
Create and manage tasks and events in the Agile CRM mobile app
Integrate the Agile CRM mobile app with Google Calendar
Vídeo de Agile CRM Vídeo de Agile CRM Vídeo de Agile CRM Captura de pantalla de Agile CRM: Agile CRM's drag&drop dashboard Captura de pantalla de Agile CRM: Drill-down reporting in Agile CRM Captura de pantalla de Agile CRM: Agile CRM's contact management timeline Captura de pantalla de Agile CRM: Agile CRM's project management timeline Captura de pantalla de Agile CRM: Create periodic triggers with Agile CRM. These can be customized to fit specific goals Captura de pantalla de Agile CRM: Generate reports in Agile CRM Captura de pantalla de Agile CRM: Track deals, move milestones, and check ongoing deals from Agile CRM's mobile app Captura de pantalla de Agile CRM: Create and manage tasks and events in the Agile CRM mobile app Captura de pantalla de Agile CRM: Integrate the Agile CRM mobile app with Google Calendar

Opiniones de Agile CRM

Opiniones de Agile CRM

Calificación general
4,2
/
5
Excelente
193

Muy bien
127

Normal
47

Pobre
15

Malo
13

Relación calidad-precio
4,3
Funciones
4,2
Facilidad de uso
4,1
Asistencia al cliente
4,1
81% de los usuarios recomienda esta aplicación
Erik R.

Agile CRM is a Great First Step into the CRM World


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Guillermo G.

All I need to work in one place

The biggest benefit that this software has given me has been to optimize everything that has to do with the world of sales and marketing, generating the reports I need to demonstrate in the company how useful our strategies are, what aspects to improve, and generate our own leads, all in a very organized way and as its name says "agile".


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Brandon D.

Agile Review

Agile as mentioned provides a reliable service, and geared toward small-mid sized businesses. Larger companies would find better options.


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Daniel R.

Shoddy CRM backed by terrible support

Overall a very bad experience. I can't find an option in the UI to cancel the subscription — there's a pause option but not a cancellation one. The support is unprofessional and rude.


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Jonathan C.

Successful deployment - keeping us organised

Successful and efficient. Wouldn't be without it now!


Traducir con Google
Erik R.
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Agile CRM is a Great First Step into the CRM World

Software usado A diario durante Más de un año
Revisado el 17/4/2018
Fuente de la reseña: Capterra

Puntos a favor

I used this platform for a solid year and put in hundreds if not thousands of contacts into this CRM. I liked how many categories there were to define a lead or a contact, the system that you set up to see how much potential revenue you had to win based on your leads was helpful, and the price is unbeatable. I mean truly, you can use this platform for free for up to 50,000 contacts. That's pretty amazing.

Puntos en contra

There's a reason why I call this particular platform a good "first step." Agile CRM says it offers marketing automation, gamification, and project management - but this is a far from complete product. In the free version you can only create so many marketing automation blocks before it makes you pay, but even if I did upgrade I'm not sure the platform could handle the sales process I wanted to have set up. Something else to mention about this platform is there customer service. I'm fairly certain the CEO is their only customer service rep. Every time I had a problem with the platform (roughly 1-2 times a month) it was the same man who picked up the phone - and when my problem was solved he made me delete the Tweet I sent out when I asked for help, and then made me publicly thank him. I found that very strange. Overall you should try this platform out if you're just starting out, but upgrade to something like Infusionsoft if you're really looking to up your game.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Guillermo G.
Sector: Administración educativa
Tamaño de la empresa: 2-10 empleados
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All I need to work in one place

Software usado A diario durante 6-12 meses
Revisado el 19/7/2019
Fuente de la reseña: Capterra

The biggest benefit that this software has given me has been to optimize everything that has to do with the world of sales and marketing, generating the reports I need to demonstrate in the company how useful our strategies are, what aspects to improve, and generate our own leads, all in a very organized way and as its name says "agile".

Puntos a favor

I started working with this platform a little less than a year ago. My job consisted (and still is) in generating leads for the company and developing marketing and sales campaigns from scratch.
Agile CRM has been fundamental, since it integrates perfectly with everything I need. I have my contacts in one place, which I can follow very easily. Its greatest strength is the ease of use and integration with multiple tools. Something as simple as managing notifications and alerts make the most of my time and organize my agenda in a practical way.
I can generate reports where the effectiveness of the different strategies is established. For example, the result of phone calls, mail campaigns, newsletters, and more.
I was able to import all the contacts in a very simple way and clean my list in a short time.
Another great thing: the mobile app and the possibility of integrating with other programs. Today I have it integrated with Bria and Skype, also linkedin and facebook. Everything in one place, is the most practical CRM platform that someone like me (who has just started and was analyzing options) has found, and I´m very satisfied with this software.

Puntos en contra

I think it would be convenient that in the future they made some training videos to explain how to correctly configure the automation tools, since I think it has been the most difficult to understand.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Brandon D.
Sector: Aerolíneas/aviación
Tamaño de la empresa: 2-10 empleados
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Agile Review

Software usado A diario durante Más de dos años
Revisado el 6/10/2020
Fuente de la reseña: Capterra

Agile as mentioned provides a reliable service, and geared toward small-mid sized businesses. Larger companies would find better options.

Puntos a favor

Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.

Puntos en contra

Agile has some limitations with ERP features, two different softwares are utilized due to needs of each department. Preference would be for a one stop shop.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 7.0/10

Daniel R.
Sector: Marketing y publicidad
Tamaño de la empresa: Trabajador autónomo
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Shoddy CRM backed by terrible support

Software usado A diario durante 1-5 meses
Revisado el 2/11/2019
Fuente de la reseña: Capterra

Overall a very bad experience. I can't find an option in the UI to cancel the subscription — there's a pause option but not a cancellation one. The support is unprofessional and rude.

Puntos a favor

The automation/workflow builder seemed to work

Puntos en contra

I was drawn to AgileCRM while searching for a cloud-hosted CRM that could help me build a basic drip email automation sequence.

What I found was that AgileCRM is a buggy CRM that is not suitable for business users.

Countless have pointed this out, but let me add my voice: unbranded emails are not standard and require paying an extra fee. This means that unless you pay extra (yes, to the paid plan), every email you sent through the CRM will have "Send with Agile", or something similar, in the footer. This reeks of extortion and this hidden cost instantly turned me off continuing with my evaluation.

In addition, the India-based support team is incompetent. Everything is "no problem, I understand your concern" and nothing actually gets resolved. I wasn't able to add several professional SMTP servers and the team didn't even seem capable of understanding why that was happening (hint: your SMTP editor should accept usernames even when they are not formatted as email addresses).

My advice to any business user: stay well clear.

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Respuesta de Agile CRM

Hi Daniel, thanks for your feedback and appreciate your response. One of our Support managers has already contacted you. Agile CRM is an all-in-one software that is used by sales, marketing, & support teams that might not require sending bulk emails. After the first free 5000 emails, to get more benefits like unbranded emails, we request our customers to purchase additional packs that offer tracking features.

We have standard SMTP functionalities to support and accommodate all users. At this point, we're afraid we do not offer customized configuration. However, we have already raised this request internally and our engineering team is working on it. You can contact our Support team for more info.

At Agile, we believe in transparent billings, while canceling your Agile CRM subscription, we provide a period of 2 months to confirm your cancellation and preserve data. This is also helpful for users if they want to temporarily pause their accounts and billing too. However, you can get in

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 0.0/10

Jonathan C.
Sector: Propiedad inmobiliaria
Tamaño de la empresa: 2-10 empleados
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Successful deployment - keeping us organised

Software usado A diario durante 1-5 meses
Revisado el 15/8/2020
Fuente de la reseña: Capterra

Successful and efficient. Wouldn't be without it now!

Puntos a favor

I'd best describe this software as an intuitive office whiteboard. It organises the stages of our sales deals and links contacts, companies, tasks and events around each one. Support and availability of direct - dial in support has been superb a real strength. An initial support call seemed 'unwelcome' but supported me to scope the product quickly and was quickly appreciated.

Puntos en contra

Some of the synchronisation features of email and calendars have been difficult to grasp and configure (and I'm still not sure I understand Agile mail vs use of gmail! That said - I'm still using the free version so who can complain!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Recomendación de usuario
8,3/10
Basado en 395 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Agile CRM

Precios de Agile CRM

A partir de
8,99 US$/mes
Prueba gratis
Gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4,3/5
Basado en 395 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Agile CRM

Funciones de Agile CRM

API
Base de datos de clientes
Campos personalizables
Creación de informes personalizables
Creación de informes y estadísticas
Creación de marca personalizable
Datos en tiempo real
Encuestas y comentarios
Gestión de calendarios
Gestión de contactos
Importación y exportación de datos
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Modelos personalizables
Notificaciones automáticas
Pagos electrónicos
Panel de actividades
Recordatorios
Seguimiento de actividades
Funciones
4,2/5
Basado en 395 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Agile CRM

Preguntas frecuentes sobre Agile CRM

He aquí algunas preguntas frecuentes sobre Agile CRM.

P. ¿Qué tipo de planes de precios ofrece Agile CRM?

Agile CRM ofrece los siguientes planes de precios:

A partir de: 8,99 US$/mes

Modelo de precios: Gratis, Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Agile CRM?

No tenemos información sobre las características de Agile CRM

P. ¿Quiénes son los usuarios habituales de Agile CRM?

Los clientes habituales de Agile CRM son:

Empresas pequeñas, Empresas Grandes, Trabajadores autónomos, Empresas medianas

P. ¿Qué idiomas admite Agile CRM?

Agile CRM admite los siguientes idiomas:

Español, Francés, Inglés, Italiano, Portugués, Ruso

P. ¿Qué tipo de planes de precios ofrece Agile CRM?

Agile CRM cuenta con los siguientes planes de precios:

Gratis, Suscripción

P. ¿Agile CRM es compatible con dispositivos móviles?

Agile CRM admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Agile CRM?

Agile CRM se integra con las siguientes aplicaciones:

Akita, Clearlogin, ClicData, Help Scout, Kissflow Digital Workplace, ProjectManager.com, SimplyCast, Tidio, Workato, Zendesk

P. ¿Qué tipo de asistencia ofrece Agile CRM?

Agile CRM ofrece las siguientes opciones de asistencia:

Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo, Base de conocimientos, Preguntas frecuentes