Freedcamp

Freedcamp is an amazing tool on the free version. For a company like mine, where I have a lot of different clients, and they have a lot of different marketers, designers, etc. that often need to be included on their tasks and conversations, it makes all the sense in the world for me to use this free tool... It organizes each client into its own project and we are able to create different types of task lists etc.

There are features in the pro/paid version that I would LOVE to have... The problem here is that if you have 30 - 50 clients, with 2 - 5 persons on each team, all with varying degrees of involvement on their website but all need to be kept in the loop on what tasks are open and what arent... It becomes impossible to upgrade, because I would have to upgrade for each user license... This kept me from an awesome appsumo deal that I really wanted to buy, but didnt make sense.

My suggestion to them would be able to find a way to have just a few users, or even just one, that has the capabilities to upgrade the plan, and create subtasks, etc. while still keeping the same functionality for the free tier users. I NEED the clients to be able to create, edit, etc. their own tasks. I would literally lose functionality and the ability to use the platform for upgrading.

My 2 cents.

Excellent feature set that integrates task, project, and time management apps together very nicely, with surprise features like password management, wikis, chat/notes, and invoicing. Handles both internal and external teams/projects and users well. Customizable.

It's not bloated or slow like many enterprise-wide systems, but also offers many robust functionalities that make it much stronger than you'd first notice. Offer many different views and apps/functions, so it can truly be adapted to your needs. It can be a simple task manager, or a full planning tool. Appreciate the integration with other platforms and export options.

Wonderful customer support. Good documentation and training.

Not much. So far almost every desired feature or functionality that I can think of either exists already or is planned for development.
The UI is a little out-dated but they are currently releasing updates.
The mobile app could use some more functionality.

One of the things that got me using Freedcamp is that the free plan its actually functional in the long run, you can do a lot in the free trier, so you can actually spend time getting to know the software and exploring it.
I like that you can create as many projects as you like and you can change how you can view your project to suit the needs of that specific project. Adding task and sub task and changing the status its super easy. You just drag and drop. In general the projects are super flexible (you can add the modules you need for each project)and very easy to use.

The roles and teams are probably the only thing that's a bit complex, and how to manage that. I think there are probably to many and there are a lot of option sin how you can manage it, so that's what makes it a bit confussing.