Bookafy is a free online booking platform for meetings, demos and appointments that includes a booking page or website integration. Organizations can provide their customers with access to scheduling their own meetings, calls or appointments, and all appointment information can be synchronized with iCal, Outlook, Exchange and Google calendars. Key features include automated appointment scheduling including confirmations, SMS text reminders, reviews, electronic payments and more.
Puntos a favor
***SMS reminders to customers is amazing.
***I love that the customers get an email confirmation with the appointment attachment that saves to their personal calendar.
***I love the google calendar sync. Most of our techs use google on their phones, and although Bookafy is great for phones... many staff members like that it is saved to both Bookafy and Google.
***Payments- we keep meaning to get set up with their payment processor... but we have been using their system to simply record the transaction (one field to enter $ amount) and it has been really handy to track sales right inside the calendar app.
***I just started using the Zapier integration, and now everything is syncing to Quickbooks. I love that I dont have to double enter info.
***Reviews... this is big for us. We don't get it right everytime... before we were using Genbook and we did get reviews but we didn't know who the customer was or who the staff member was, so we weren't able to correct or praise as needed. If we would get an upset customer, we had to guess who to deal with. That was useless. Bookafy tells us who the customer is and who the staff member is so we can high five our staff or correct them as needed. Now, if we get a bad review we hop on it, solve the problem and customers are very happy.
Syncing to my email CRM is awesome! I send out monthly emails, and I dont have to worry about syncing my customer list. Its done automatically. Yippie!
I am very pleased with it. I love that I am able to easily have clients and colleagues book appointments. I it is great to able to receive payments and automate the booking with Zoom.
Bookafy makes the process a lot more simpler than the more complicated systems that I have used. Also, the customer service has been exceptional. I booked an on boarding session and the friendliness and helpfulness I received was above and beyond what was required. It was so impressive. I don't recall receiving even a tiny percentage of such an experience from customer service members of other scheduling software I have spent a lot more on.
Puntos a favor
I love the simplicity of the software. It serves as a fantastic tool for clients to book my services on or offline without hassle.
I like the one page 'website', particularly at the moment while I rebuild my business website.
I love that I can have payments made during the booking. I haven't used this feature yet though as I'm transitioning from another platform.
I also like that I can create private links to send to clients for private bookings.
The opportunity for clients to leave a review which visitors can see is a great added bonus.
I like the possibility of creating new integrations with other software.
Puntos en contra
I found it tricky to grasp the internal 'back office' set up at first. Probably because I was used to using different software. However, the founder has been exceptionally helpful and spent time investigating my issue. He has made suggestions that helped a great deal. His suggestions have actually helped me to better understand my use of my online calendar outside of Bookafy.
Thank you so much for the kind words!
This tool has tons of features but most of them leave a lot of room for improvement.
Puntos a favor
- Allows me to schedule meeting types and share the link so that people can schedule appointments with me.
- Integrates with my google calendar and syncs *both ways* so that meetings set in bookafy are captured in my google calendar, and vice versa.
- Allows me to accept payments through Stripe (but as of this writing, not Paypal).
- Allows me program in some parameters such as where the meeting will be held (or include a clickable link to a web-conferencing link), questions I would like the other side to answer, and send reminders.
- Intergrates with Zoom and a couple of other web meeting platforms.
- Allows you to have a partially branded (with colors and logo) "schedule with me" page which you can integrate in your website.
Puntos en contra
- Misses the mark in full, elegant and flawless execution of most features.
- The integration with google calendar took a couple of weeks to get going. It was working but not fully. Once we got it going, it was working very well.
- Stripe payments worked well but there were no other methods to accept payments at the time of this writing.
- The setting of the meeting parameters felt clunky and unnatural.
- The integration with Zoom requires a paid plan with Zoom.
- The "schedule with me" page has a set design that I felt was ok but not that great. It's probably just a personal design preference, however.
- On the plan I had, their own link was a part of the emails sent to my clients.
Hey there Bhavesh, thank you for the honest review... we have made a ton of improvements over the last few months... would you be up for giving it another try? All of the "cons' you have mentioned, we have updated and improved significantly. Would love to hear your feedback on the changes! :)
Well rounded, full of options but not complicated, solid performance.
Puntos a favor
Fantastic calendar integration plus calendar override. Simple team and company controls, full of options yet not over complicated. Easy to share the booking link in your email signature, embed on your website etc. I researched lots of others before I settled on Bookafy and it get used all the time with no issues.
Puntos en contra
The only problem I had was the limitation of installation information in the first instance and the outdated image options. So it took a little extra time to create and host my own image button for my website so I could utilize the iFrame code, but no biggie.
Thank you so much for the kind review!
So there is no perfect product BUT... We've run our wellness business for 8 years now using a variety of non-integrated systems including AppointmentQuest and Intuit POS. About 2 years ago, we became very frustrated with the total lack of
customer support from our current solutions... they literally did not have a phone number to reach a real person in any circumstance. The role Bookafy would play for us was mission critical so I did some serious due diligence before selecting Bookafy. I created a massive feature spreadsheet that compared the 4 top contenders. Bookafy and one other option appeared to be the best on paper. So I called Bookafy and grilled that sales person for literally 3 hours about all the nuances of Bookafy. She was cheerful and knowledgable (I think her name was Sarah) and answered pretty much all of my questions. We have over 60 employees, so training and switching our software backbone is a huge hassle you really want to choose the right long term partner so you don't have to deal with all that work again. Yes, we push the limits of the features. Yes, we wish they would fix some of the "glitches" more quickly it seems that adding new customers might be getting more CEO focus than improving the user/customer experience. But so far, Bookafy appears to still be the best available option.
Tari, thank you for the nice review!
Bookafy Scheduling offers 1 free plan with full functionality and a limited number of appointments. As well, Bookafy offers a Pro version at $7.00 per month, per user with discounts for larger organizations.
He aquí algunas preguntas frecuentes sobre Bookafy.
Bookafy ofrece los siguientes planes de precios:
A partir de: $7/mes
Modelo de precios: Suscripción
Prueba gratis: Disponible
Bookafy Scheduling offers 1 free plan with full functionality and a limited number of appointments. As well, Bookafy offers a Pro version at $7.00 per month, per user with discounts for larger organizations.
Bookafy ofrece las siguientes características:
Los clientes habituales de Bookafy son:
Trabajadores autónomos, Empresas Grandes, Empresas medianas, Organizaciones sin ánimo de lucro, Empresas pequeñas
Bookafy admite los siguientes idiomas:
Árabe, Chino (simplificado), Chino (tradicional), Checo, Danés, Neerlandés, Inglés, Finés, Francés, Alemán, Hebreo, Húngaro, Indonesio, Irlandés, Italiano, Japonés, Coreano, Noruego, Polaco, Portugués, Ruso, Español, Sueco, Taiwanés, Tailandés, Turco, Ucraniano
Bookafy cuenta con los siguientes planes de precios:
Suscripción
Bookafy admite los siguientes dispositivos:
Android, iPhone, iPad
Bookafy se integra con las siguientes aplicaciones:
Authorize.net, Constant Contact, Contactually, GoToMeeting, Hatchbuck, Mailchimp, Weebly, Wix, Wordpress, noCRM.io
Bookafy ofrece las siguientes opciones de asistencia:
Preguntas frecuentes, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo
We manage a staff of about 15, and this software has been a life saver. We save so much time with the automation that our 1 scheduler is still relaxed even though she manages a schedule of roughly 50 appointments per day.
Before we started using online scheduling, we had 5 staff members and our scheduling was totally stressful and time consuming. We wanted to grow, so we were looking at adding another admin to help... The cost of the second admin was going to be roughly 40K per year including benefits, plus 2-3K set up for desk, computer, etc.
Then we started using Bookafy, and for $40 per month we were able to accomplish a lot more than we could with 3K per month.
So happy, and I love their customer service!