
Sobre ZenMaid
ZenMaid es el primer software para servicios de limpieza que automatiza la gestión y el marketing.
La solución lanzada en 2013 en Palo Alto, California, por antiguos propietarios de una empresa de servicios de limpieza (exacto, eran los dueños de un servicio de limpieza), cuenta con el aval de más de 100 propietarios de servicios de limpieza que confían en ZenMaid para organizar, gestionar y hacer crecer sus negocios diariamente.
Si estás buscando ahorrar tiempo, tener menos preocupaciones o disminuir la cantidad de errores causados por los encargados de limpieza y los clientes, ZenMaid puede serte de ayuda.
Cuenta con el calendario más fácil de usar que existe en el mercado y con características de marketing que realmente ayudan a los clientes a crecer día a día. ZenMaid es la principal herramienta para negocios de servicios de limpieza exitosos en todo el mundo, y la utilizan múltiples franquicias.
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Opiniones
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- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great experience - the best software for cleaning services
Revisado el 19/6/2023
Great app, very easy to use and with a lot of very interesting features that make my work easier....
Great app, very easy to use and with a lot of very interesting features that make my work easier. Great quality-price ratio. It's without any doubt the best cleaning service software in the market!
Puntos a favor
What I like the most at ZenMaid is the invoicing and time-tracker features. Also the user experience is amazing!
Desventajas
There is nothing that I really don't like, but something that could be improved would be the daily report e-mails.
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Satisfaction of Zenmaid
Revisado el 6/12/2023
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Not recommend. No real customer service and they charge yor credit card the wrong amounts
Revisado el 8/2/2023
Terrible. No customer support considering the outrageous monthly payments. There is no way for...
Terrible. No customer support considering the outrageous monthly payments. There is no way for your to control your subscription in your profile, AND they charged my credit card after saying they would cancel. The software is very glitchy, it doesn't import client information for recurring cleans, it's just a junk software
Puntos a favor
There was nothing note worthy about this software. I had tried 2 others before signing up for this software, but I had to enter my credit card JUST to get access to their free trial. Which was a big mistake, their software was subpar compared to the other 2 I had already tried
Desventajas
- They charged my credit card even though they give you a "free trial". You MUST put in your credit card to have the free trial. The program is difficult to use, has bad lag times, does not have basic client info that merges into invoicing. More importantly, there is NO customer service. You cannot cancel your service on your account anywhere. I had to open an email complaint, where after days of back and forth with their spectacularly incompetent staff, they finally said they would cancel and remove my credit card from their database. Guess what?? Yes, they CHARGED my credit card $138 a week later. An amount that was far more than my monthly subscription price. I could not reach anyone at the company, and finally had to have my credit card company issue a charge back. Warning- I think this is a fraud company- DO NOT USE
Respuesta de ZenMaid
Nothing about this review has to do with ZenMAID
Michelle here keeps ignoring our messages that she's been charged by zenBUSINESS which is NOT our company
Here's the screenshot that Michelle herself sent us when she got charged.
https://pasteboard.co/B0ozuQ7dPf68.png
Hoping Capterra will take this down ASAP as it's unfair, inaccurate, and negatively affects our business :-(
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
DO IT! Game changer
Revisado el 15/11/2024
pretty sweet thanks for all the hard work!
pretty sweet thanks for all the hard work!
Puntos a favor
Quick to respond to any questions. User Friendly!
Desventajas
Cant save invoices to edit later or add on details later.
Respuesta de ZenMaid
Thank you, Chelsea!
- Sector: Mercados de capitales
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Excellent for scheduling and communication, has some drawbacks
Revisado el 6/11/2019
Zenmaid has done a stellar job at the main thing we wanted it to do, which is helping us communicate...
Zenmaid has done a stellar job at the main thing we wanted it to do, which is helping us communicate effectively within the company and with our clients. It has a lot of room for improvement in all other areas.
Puntos a favor
Zenmaid has helped us nearly eliminate lockouts and late cancellations, has improved communication with our staff, and has strengthened our appearance as a professional and organized company. I love the amount of customization available within client/contact notes and notes regarding staff. I want to emphasize that this is the main reason we went shopping for a management software and we have not been disappointed. 5 stars for these features!
Desventajas
As a company that pays staff travel time between jobs and for office duties, reimburses staff for mileage, and allows unpaid breaks in the middle of longer jobs, we find the timekeeping and payroll side of Zenmaid to be all but useless. If your company only pays time on site and doesn't allow breaks you will have no problem with the software (though you may have trouble retaining staff). We also don't use Zenmaid for billing because we find that software designed for that purpose has better functionality and we get better card processing rates through our own third party provider. So to us, Zenmaid is nowhere near being the complete all-in-one solution that it would like to be.
Furthermore, the scheduling is almost impossible to use on my Android phone. If a client asks me to schedule something for them away from my desktop, it's just pure luck whether I can get the calendar to cooperate with me. The app and website both run slow on mobile as well. The WORST part about mobile usage is the lack of any kind of autosave feature. I can spend an hour in an estimate with a potential client, make a ton of notes, and potentially have all of it disappear if I don't have a good signal and/or don't successfully press the "save" button.
Alternativas consideradas
Housecall ProRazones para elegir ZenMaid
We needed better/automated communication options than G Suite provides.Software anterior
Google WorkspaceRazones para cambiar a ZenMaid
It's specific to the cleaning service. Tons of customization options. Pricing.Preguntas frecuentes sobre ZenMaid
He aquí algunas preguntas frecuentes sobre ZenMaid.P. ¿Qué tipo de planes de precios ofrece ZenMaid?
ZenMaid ofrece los siguientes planes de precios:
- A partir de: 49,00 US$/mes
- Modelo de precios: Versión gratuita, Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de ZenMaid?
Los clientes habituales de ZenMaid son:
Trabajador autónomo, 2-10, 11-50, 51-200, 201-500
P. ¿Qué idiomas admite ZenMaid?
ZenMaid admite los siguientes idiomas:
español, inglés, polaco, portugués
P. ¿ZenMaid es compatible con dispositivos móviles?
ZenMaid admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra ZenMaid?
ZenMaid se integra con las siguientes aplicaciones:
Google Maps, Mailchimp, QuickBooks Online Advanced, Stripe, Zapier
P. ¿Qué tipo de asistencia ofrece ZenMaid?
ZenMaid ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat
Categorías relacionadas
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