Smartsupp Live Chat
Smartsupp es chat en vivo gratis con grabación de visitantes.
4.7/5 (193 opiniones)Información general sobre Smartsupp Live Chat
¿Qué es Smartsupp Live Chat?
Smartsupp te permite iniciar una conversación personal con tus visitantes y convertirlos en clientes felices.
Es uno de los chat más populares para el comercio electrónico en todo el mundo, con 54 000 clientes activos. Aprovecha las funciones avanzadas como mensajes automáticos, registro de visitantes o estadísticas detalladas.
Tus clientes están visitando tu sitio web ahora mismo. Crea una cuenta GRATIS para siempre y comienza a chatear con ellos hoy.
Información general sobre Smartsupp Live Chat
Precio
Opciones de precios
Funciones de Smartsupp Live Chat
Capturas de pantalla
Opiniones de Smartsupp Live Chat
Opiniones de Smartsupp Live Chat
GREAT WEB CHAT
We have been with them for 2 years and the service satisfies us.
Need to improve when clients are online
the customer does not know if I am responding
while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation
satisfied, fulfilled expectations
good benefit, many extra orders
Easy to Use - Check. Engaging for Customers - Check. Great Customer Service - Check!
Compara con las alternativas según la valoración global
Compara las alternativas
GREAT WEB CHAT
Puntos a favor
Low prices, good customer support, video recording on the site.
Puntos en contra
Missing the possibility to send attachments or more integration with the cms (example prestashop)
Respuesta de Smartsupp
Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations
All the best, Michaela
Need to improve when clients are online
Puntos a favor
Easy to use, I love the app, multy language
Puntos en contra
We have lost conversations beacuse the sistem does not inform well what a cliente is there.
I have to activate the app on my phone and then I am informed when a client is there.
There is no warning for the client that in a few moment we will help them, so they leave in less than 2 minutes.
The sound warning is no good, since we ue computers that dont have speaker. we need something that poo up or flashes so we can see tehre is a client there.
Respuesta de Smartsupp
Hi, Francisco, thank you for your review, we really appreciate it.
There might be a few reasons why you don't get the desktop notifications when a visitor writes you. Try looking in our manual on how to enable desktop notifications here https://www.smartsupp.com/help/desktop-notifications/. Otherwise, feel free to ask us for help at support@smartsupp.com
Your Smartsupp team
the customer does not know if I am responding
while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation
Puntos a favor
simplicity, price, application on smartphone
Puntos en contra
customers leave quickly.
if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted
Respuesta de Smartsupp
Thank you very much for your review!
You can solve the problem with missing customer contact info by setting a pre-chat form here https://www.smartsupp.com/app/settings/chatbox/options (screenshot: http://prntscr.com/pjxvcz ).
Also, the customers are able to see you are writing, but the do not see any activity if you are deleting text or making a pause to think for a bit. That is why we recomend writing shorter and quick answers, so that the customer knows you are there.
If you have any other unclarities or problems, let us know at support@smartsupp.com. We're always happy to help :)
satisfied, fulfilled expectations
good benefit, many extra orders
Puntos a favor
set automatic chat program start on and off (time)
Puntos en contra
need to have 2 tabs open in your browser
Respuesta de Smartsupp
Hello, Peter, thank you for your review! We are glad we are fulfilling your expectations.
If you are working from two different tabs, because you use Smartsupp on two different websites and it is bothering you, you can put both websites under one account and work from one dashboard. Our support team will be happy to show you how to do it, just write us at support@smartsupp.com
All the best, Michaela
Easy to Use - Check. Engaging for Customers - Check. Great Customer Service - Check!
Puntos a favor
It is incredibly easy to use. Our customers use the chat feature when we are on, they use it when we are not on. And, because they automatically get a message telling them we will get back to them in a timely manner, they have the confidence that they are heard and their answers responded to. I can't say enough good things about Smartsupp!
Puntos en contra
Honestly, nothing. They have made a software that is incredibly easy to use and is customer-centric.
Respuesta de Smartsupp
Thank you for your review, Holly! We are happy to see that you are satisfied with Smartsupp. All the best, Smartsupp team
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas
Precios de Smartsupp Live Chat
Precios de Smartsupp Live Chat
Compara las alternativas según la relación calidad-precio
Compara las alternativas
Funciones de Smartsupp Live Chat
Funciones de Smartsupp Live Chat
Compara con las alternativas según la valoración de características
Compara las alternativas
Categorías
Categorías
Preguntas frecuentes sobre Smartsupp Live Chat
Preguntas frecuentes sobre Smartsupp Live Chat
He aquí algunas preguntas frecuentes sobre Smartsupp Live Chat.
P. ¿Qué tipo de planes de precios ofrece Smartsupp Live Chat?
Smartsupp Live Chat ofrece los siguientes planes de precios:
A partir de: 0,00 US$/mes
Modelo de precios: Gratis, Suscripción
Prueba gratis: Disponible
P. ¿Cuáles son las características principales de Smartsupp Live Chat?
No tenemos información sobre las características de Smartsupp Live Chat
P. ¿Quiénes son los usuarios habituales de Smartsupp Live Chat?
Los clientes habituales de Smartsupp Live Chat son:
Trabajadores autónomos, Empresas Grandes, Empresas medianas, Sin ánimo de lucro, Administraciones públicas, Empresas pequeñas
P. ¿Qué idiomas admite Smartsupp Live Chat?
Smartsupp Live Chat admite los siguientes idiomas:
Checo, Danés, Neerlandés, Inglés, Francés, Alemán, Húngaro, Italiano, Polaco, Ruso, Español
P. ¿Qué tipo de planes de precios ofrece Smartsupp Live Chat?
Smartsupp Live Chat cuenta con los siguientes planes de precios:
Gratis, Suscripción
P. ¿Smartsupp Live Chat es compatible con dispositivos móviles?
Smartsupp Live Chat admite los siguientes dispositivos:
Android, iPhone, iPad
P. ¿Con qué otras aplicaciones se integra Smartsupp Live Chat?
Smartsupp Live Chat se integra con las siguientes aplicaciones:
BigCommerce, Joomla, Logicbox, SITE123, Shopify, Unbounce, Weebly, Wix, Wordpress, iPresso
P. ¿Qué tipo de asistencia ofrece Smartsupp Live Chat?
Smartsupp Live Chat ofrece las siguientes opciones de asistencia:
Preguntas frecuentes, Base de conocimientos, Asistencia en línea
We have been with them for 2 years and the service satisfies us.