Smartsupp Live Chat
Smartsupp es chat en vivo gratis con grabación de visitantes.
4,7 /5 (226 opiniones) ¡Escribe una reseña!Información general sobre Smartsupp Live Chat
¿Qué es Smartsupp Live Chat?
Smartsupp te permite iniciar una conversación personal con tus visitantes y convertirlos en clientes felices.
Es uno de los chat más populares para el comercio electrónico en todo el mundo, con 54 000 clientes activos. Aprovecha las funciones avanzadas como mensajes automáticos, registro de visitantes o estadísticas detalladas.
Tus clientes están visitando tu sitio web ahora mismo. Crea una cuenta GRATIS para siempre y comienza a chatear con ellos hoy.
Información general sobre Smartsupp Live Chat
Precio
Opciones de precios
Funciones de Smartsupp Live Chat
Medios
Opiniones de Smartsupp Live Chat
Opiniones de Smartsupp Live Chat
GREAT WEB CHAT
We have been with them for 2 years and the service satisfies us.
3 in 1 program - it's great if it's possible with you
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??
Cost effective?
the customer does not know if I am responding
while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation
When visitors come to my website, no popup notification, only voice notification
Compara con las alternativas según la valoración global
Compara las alternativas
GREAT WEB CHAT
Puntos a favor
Low prices, good customer support, video recording on the site.
Puntos en contra
Missing the possibility to send attachments or more integration with the cms (example prestashop)
Respuesta de Smartsupp
Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations
All the best, Michaela
3 in 1 program - it's great if it's possible with you
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??
Puntos a favor
I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.
Puntos en contra
Everything is fine and I have no objections to the program and its work.
Respuesta de Smartsupp
Hello, Krystian, thank you very much for your positive review!
Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.
Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/
All the best, Michaela
Cost effective?
Puntos a favor
the setup is quite easy and the dashboard is intuitive.
Puntos en contra
120 dollars a year is still quite a cost
the customer does not know if I am responding
while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation
Puntos a favor
simplicity, price, application on smartphone
Puntos en contra
customers leave quickly.
if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted
Respuesta de Smartsupp
Thank you very much for your review!
You can solve the problem with missing customer contact info by setting a pre-chat form here https://www.smartsupp.com/app/settings/chatbox/options (screenshot: http://prntscr.com/pjxvcz ).
Also, the customers are able to see you are writing, but the do not see any activity if you are deleting text or making a pause to think for a bit. That is why we recomend writing shorter and quick answers, so that the customer knows you are there.
If you have any other unclarities or problems, let us know at support@smartsupp.com. We're always happy to help :)
When visitors come to my website, no popup notification, only voice notification
Puntos a favor
It is easy to use, UI design is nice.
Customized auto-messsage reply is super convenient.
Puntos en contra
When visitors come to my website, no popup notification, only voice notification, so I have to salways wear my earphone.
Respuesta de Smartsupp
Hello, Frank! Thank you for the review, we are glad you find Smartsupp easy to use :)
Desktop notifications are often an issue, because every browser has different settings. You can find a guide on how to activate them in our Help section here https://www.smartsupp.com/help/desktop-notifications/. Hope you find this information useful.
All the best,
Michaela from Smartsupp
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas
Precios de Smartsupp Live Chat
Precios de Smartsupp Live Chat
Compara las alternativas según la relación calidad-precio
Compara las alternativas
Funciones de Smartsupp Live Chat
Funciones de Smartsupp Live Chat
Compara con las alternativas según la valoración de características
Compara las alternativas
Categorías
Categorías
Preguntas frecuentes sobre Smartsupp Live Chat
Preguntas frecuentes sobre Smartsupp Live Chat
He aquí algunas preguntas frecuentes sobre Smartsupp Live Chat.
P. ¿Qué tipo de planes de precios ofrece Smartsupp Live Chat?
Smartsupp Live Chat ofrece los siguientes planes de precios:
A partir de: 0,00 US$/mes
Modelo de precios: Gratis, Suscripción
Prueba gratis: Disponible
P. ¿Cuáles son las características principales de Smartsupp Live Chat?
No tenemos información sobre las características de Smartsupp Live Chat
P. ¿Quiénes son los usuarios habituales de Smartsupp Live Chat?
Los clientes habituales de Smartsupp Live Chat son:
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P. ¿Qué idiomas admite Smartsupp Live Chat?
Smartsupp Live Chat admite los siguientes idiomas:
Alemán, Checo, Danés, Español, Francés, Húngaro, Inglés, Italiano, Neerlandés, Polaco, Ruso
P. ¿Qué tipo de planes de precios ofrece Smartsupp Live Chat?
Smartsupp Live Chat cuenta con los siguientes planes de precios:
Gratis, Suscripción
P. ¿Smartsupp Live Chat es compatible con dispositivos móviles?
Smartsupp Live Chat admite los siguientes dispositivos:
Android, iPhone, iPad
P. ¿Con qué otras aplicaciones se integra Smartsupp Live Chat?
Smartsupp Live Chat se integra con las siguientes aplicaciones:
BigCommerce, Joomla, Logicbox, SITE123, Shopify, Unbounce, Weebly, Wix, Wordpress, iPresso
P. ¿Qué tipo de asistencia ofrece Smartsupp Live Chat?
Smartsupp Live Chat ofrece las siguientes opciones de asistencia:
Asistencia en línea, Preguntas frecuentes, Base de conocimientos
We have been with them for 2 years and the service satisfies us.