Información general sobre Gainsight
¿Qué es Gainsight?
Gainsight combina datos del cliente de múltiples fuentes de inteligencia, como por ejemplo: registros de uso, datos de ventas, tickets de soporte y encuestas y analiza estos datos para priorizar y automatizar las acciones inteligentes para lograr el éxito del cliente. Al analizar esta combinación de usuarios de datos de gestión de productos, marketing, ventas y éxito del cliente, se pueden definir y priorizar tareas y automatizar los flujos de trabajo, administrar de forma proactiva la retención, reducir el abandono e identificar oportunidades de ventas adicionales. Gainsight proporciona una vista integral del cliente a través de perfiles detallados y tarjetas de puntuación interactivas del estado del cliente. La "Cabina de mando del ciclo de vida" ofrece una ubicación central para administrar todas las tareas pendientes de los clientes, tareas, llamados a la acción y alertas basadas en reglas. Puedes comentar y tomar notas sobre llamados a la acción, ver elementos de acciones pendientes, delegar tareas, revisar el progreso de la tarea y acceder a análisis granulares de llamados a la acción. Los paneles basados en roles, los informes preconstruidos y el creador de informes también ayudan a comprender mejor el valor de las acciones del equipo y a optimizar el rendimiento.Información general sobre Gainsight
Precio
Opciones de precios
Funciones de Gainsight
Capturas de pantalla
Opiniones de Gainsight
Opiniones de Gainsight
Wonderful system for customer management!
Overall, using Gainsight has changed the way I work as an account manager. Before, I was using spreadsheets and other documents to track everything for my customer which was inefficient and cumbersome. Now, I'm able to set a plan for my customer upfront and use playbooks to follow and ensure the best experience possible for them! I will never go back to managing customers without it!
The product delivers
I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales.
Powerful CRM insights, analysis and automation tool for account management operations
Gainsight has helped automate practically every step and touchpoint in our Client LifeCycle and Maturity model. Client Success can now focus exclusively on building strong relationships instead of busy work entering data into our CRM!
Robust tool, but need clear deployment plan
Gainsight has been key in getting all our customer data from Salesforce into a single view for our Customer Success team to use. Deploying really required a clear project scope, with insight in how you plan to you utilize the various aspects. You can't just assume you can build rough Call to Actions (CTAs) and the program will pay for itself. You really need to think about what you want for an outcome. For example, tracking healthscore is a great feature, but if you don' t internally have a clear understanding of how you are driving health, the scoring won't be useful. The customer success team is outstanding and will stand by you until you have a successful deployment. The ability to bring in data into an MDA table is key for those processes that don't quite fit into the out of the box program.
At my prior employer we used Gainsight for our CRM.
Great for customer management, as well as daily/monthly task management!
Compara con las alternativas según la valoración global
Compara las alternativas
Wonderful system for customer management!
Puntos a favor
I really like using Gainsight to keep all of my customer information in one place. Daily, I use the tasks in my cockpit and success plans to keep me on task with my customer deliverables. The timeline allows me to have all of my notes, emails, and calls logged in one place. There are so many options to configure your customers C360, the options are almost endless.
Puntos en contra
I rarely have issues with using Gainsight, it really has changed the way I approach customer account management. I will say that there are times I have an issue with linking customer LinkedIn profiles, and I would love to see a more robust way to track customer org. charts. Otherwise, it's a wonderful tool!
The product delivers
I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales.
Puntos a favor
I had recently rolled out Gainsight at our organization. The tool is extremely powerful and allowed us to take advantage of our unique data model to achieve business outcomes. This included getting more visibility into the health of our customers and the ability to send targetted emails with dynamic data to our customers.
Puntos en contra
The recorded training was very long and painful. This needs to be improved.
There are some strange glitches and lack of user alerts that can be very annoying. The good news is that the Support and CSM team are extremely helpful.
Powerful CRM insights, analysis and automation tool for account management operations
Gainsight has helped automate practically every step and touchpoint in our Client LifeCycle and Maturity model. Client Success can now focus exclusively on building strong relationships instead of busy work entering data into our CRM!
Puntos a favor
Gainsight offers world-class support, training and guidance on their incredibly flexible and robust platform. The feature set is impressive and the ability to set up a whole account lifecycle for automation is super powerful.
Puntos en contra
Gainsight is expensive and the learning curve is steep. Adopters should consider staffing specifically for GS administration and engagement internally.
Robust tool, but need clear deployment plan
Gainsight has been key in getting all our customer data from Salesforce into a single view for our Customer Success team to use. Deploying really required a clear project scope, with insight in how you plan to you utilize the various aspects. You can't just assume you can build rough Call to Actions (CTAs) and the program will pay for itself. You really need to think about what you want for an outcome. For example, tracking healthscore is a great feature, but if you don' t internally have a clear understanding of how you are driving health, the scoring won't be useful. The customer success team is outstanding and will stand by you until you have a successful deployment. The ability to bring in data into an MDA table is key for those processes that don't quite fit into the out of the box program.
Puntos a favor
Ease of use
At my prior employer we used Gainsight for our CRM.
Great for customer management, as well as daily/monthly task management!
Puntos a favor
I loved the ease of the product in managing tasks. It gave the option to snooze tasks to show that you've at least made an attempt prior to closing it out. Also, the fact that the product can integrate with Salesforce is great! It makes logging call activity for all of the company to see SO easy.
Puntos en contra
I didn't really have any cons in regards to the Software. I believe it's one of the products out there that you pay for what you get - it's by far the best CRM that I've used, thus far.
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas
Precios de Gainsight
Precios de Gainsight
Compara las alternativas según la relación calidad-precio
Compara las alternativas
Funciones de Gainsight
Funciones de Gainsight
Compara con las alternativas según la valoración de características
Compara las alternativas
Categorías
Categorías
Vídeos y tutoriales
Vídeos y tutoriales
Preguntas frecuentes sobre Gainsight
Preguntas frecuentes sobre Gainsight
He aquí algunas preguntas frecuentes sobre Gainsight.
P. ¿Qué tipo de planes de precios ofrece Gainsight?
Gainsight ofrece los siguientes planes de precios:
Prueba gratis: No disponible
P. ¿Cuáles son las características principales de Gainsight?
No tenemos información sobre las características de Gainsight
P. ¿Quiénes son los usuarios habituales de Gainsight?
Los clientes habituales de Gainsight son:
Empresas Grandes, Empresas medianas
P. ¿Qué idiomas admite Gainsight?
Gainsight admite los siguientes idiomas:
Inglés
P. ¿Qué tipo de planes de precios ofrece Gainsight?
No tenemos información sobre los planes de precios de Gainsight
P. ¿Gainsight es compatible con dispositivos móviles?
No tenemos información sobre los dispositivos compatibles con Gainsight
P. ¿Con qué otras aplicaciones se integra Gainsight?
Gainsight se integra con las siguientes aplicaciones:
Azuqua, Datahug, Influitive, Komiko, Marketo, Mixpanel, MoData, Pendo, ReferenceEdge, Salesforce Service Cloud
P. ¿Qué tipo de asistencia ofrece Gainsight?
Gainsight ofrece las siguientes opciones de asistencia:
Preguntas frecuentes, Base de conocimientos, Asistencia en línea
Overall, using Gainsight has changed the way I work as an account manager. Before, I was using spreadsheets and other documents to track everything for my customer which was inefficient and cumbersome. Now, I'm able to set a plan for my customer upfront and use playbooks to follow and ensure the best experience possible for them! I will never go back to managing customers without it!