Reviewsnap

You create your own review templates, frequency of reviews and scoring range and description. This is not a you have to pay to add on an additional feature like some vendors. Also, instead of deleting past employees, you simply deactivate them. We have been with ReviewSnap over five years. In that time, there have been many excellent updates and improvements to the system. I love the Supervisor Guide and Administrator Guide. It took me awhile to get the supervisors to start using the Journal Entries function. Now that they do, they see the advantage in being able to add noteworthy events, training, etc., throughout the review period and spend less time trying to gather information together to put in the review.

Nothing. The issues that were there when we first signed up were issues that the vendor later improved on in the updates. The updates were all positive and did not create a burden on the user.

having all personnel files in a single place makes it really easy to use. You can personalize all reviews and keep all the records

It's not easy to figure out the first time you are using it, adding templates is a little tricky

The low cost of the platform. There is nothing positive to write here in my experience.

There is zero customer support, the inflexibility of the product, there is little to no communication with ReviewSnap

The customer service that we receive from Reviewsnap is fabulous. The individual that took us through the sales process became our relationship manager, so there was never a handoff or any time/knowledge lost in a transition. She is extremely responsive and always goes above and beyond to ensure that the software meets our needs.

Reviewsnap is a standalone product, so the only negative that I would say about it is that it's a separate system from others that we have in our company (ex: applicant tracking system, customer management software, etc.). It is one more login for our employees to keep track of. Our typical employee utilizes the system infrequently, which means that some individuals forget their login information and need to have it resent to them each time they are asked to complete something in the system.

For the most part, it's easy to use and there are resources available to answer questions.

It changes often making it hard to keep everyone updated.