ADP Vantage HCM

3,6 (185)
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Sistema de recursos humanos globalmente escalable

Sobre ADP Vantage HCM

ADP Vantage HCM se ofrece en múltiples paquetes escalables que están diseñados para crecer junto con la empresa y el nivel de personal. ADP Vantage HCM brinda analíticas integrales de HCM, gestión de recursos humanos, administración de beneficios, servicios de nóminas, tiempo y asistencia y gestión del talento. Todos los datos de ADP Vantage HCM se envían al panel en tiempo real. Es posible crear diagramas y gráficos basados en estos informes.

ADP Vantage HCM también ofrece una versión demo (sin compromiso) y asistencia online desde el inicio hasta las consultas cotidianas.


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ADP Vantage HCM

3,6 (185)
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Funcionalidades

32
115

Integraciones

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47

Facilidad de uso

3,5 (185)
4,1 (599)

Relación calidad-precio

3,4 (185)
4,1 (599)

Atención al cliente

3,1 (185)
3,9 (599)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones

Calificación general

3,6 /5
(185)
Relación calidad-precio
3,4/5
Funcionalidades
3,5/5
Facilidad de uso
3,5/5
Asistencia al cliente
3,1/5

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Mostrando 5 opiniones de 185
Usuario verificado
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Okay

Revisado el 5/12/2019

My overall experience with ADP Vantage is okay, there isn't anything fantastic but there also isn't...

My overall experience with ADP Vantage is okay, there isn't anything fantastic but there also isn't anything that I don't like other than what was mentioned above.

Puntos a favor

I like the new layout of the website. I like how you can see your pay, time, the amount of hours that you have accumulated. I also like that when you go to see your pay stubs you can expand it and do the calculations on your own and it shows you the exact amount that has been or will be taken out of your check

Desventajas

What I don't like about it is that when you have something that needs attention you can't fix it yourself.

Kent
Calificación general
  • Sector: Consultoría de gestión
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

payroll services

Revisado el 9/11/2016

We need to define product...IS "product" a piece of software or the service provided by your...

We need to define product...IS "product" a piece of software or the service provided by your company or the combination of the two?

The software is excellent. Well written and easy to use and maintain.
The support...Employees change often and when a serious issue needs to be handled, they require me to call someone else.

When a big issue arises you can forget about proper follow through. Any and everyone is willing to drive to my place of business to talk and leave a few free pens and sticky notes. I don't need your pens. I have been raked over the coals on the Work Comp pricing and I can't get resolution. It is so infuriating that I have explained the issue, provided competitor pricing and nothing happens.

I am looking to not only move my work comp to a more competitive company, but I am moving my payroll service as well. Are we a big loss?... Not at all. However, as each of our small companies move away because we aren't "a big fish" you will eventually feel the pain and discomfort of such losses.

All this could be avoided if I could get my questions not only answered, but price changes immediately implemented and credited since it is an obvious egregious over charge and over sight. But no...Too many employees between the customer and the people who can make things happen.

Maybe you need someone like myself that operates a small business to show you how to provide the customer service we want, not the customer service you think we need. We are extremely easy to understand and typically low maintenance. I would think having a lot of small businesses is better than one large business. Better diversification, better profit potential because of the diverse needs of each company would allow you to sell other products line you offer to an even larger customer base.

Sadly, I am sure this review will be seen by the one employee hired to check the email server and forward to another email that is rarely checked. The Regional Manager will continue to stress about his or her employee turnover rate because his/her boss has a cap to stay under or it sets off an alarm that requires them to file a report explaining why customer service ratings are down, new customer sign ups are low, existing customer base is dropping and employee retention is increasing. Their aggravation will be felt by the Regional Manager; who in turn will call or probably email their District Manager, who has limited training on leadership, and they in turn will REACT to their Supervisor instead of taking in the information, assessing it, and creating a measurable plan to actual FIX these issues.

Again, this is probably all for nothing. ADP is doing just fine and close to an all time high stock price. However, over the last 5 years how many new payroll companies have come onto the scene? Does anyone ask why? Job markets have been soft and more people leaving the job market. So...one reason could be OPTION 1: software design. Or maybe...OPTION 2: customer service. I'm going to go with OPTION 2.

Such a simple service to do. Extremely basic and easy to teach and to execute. Customer Service creates loyalty. Take the word customer off and just use the word SERVICE. Think about it..SERVICE. From picking up your groceries or dry cleaning. A smile, good product, and if there is ever an issue, you identify and fix it immediately. That is all most of us ask for from those we live with, work with, and play with. We want our needs met and if you mess up: apologize, fix it, learn from it...repeat.

Meeting the customers needs is much cheaper than all the pens, sticky notes, and coffee mugs that are made trying to project an image. How about instead of projecting the image...BE THE IMAGE! Be the leader in the industry. Be what everyone else looks up to. Since ADP is the world's largest payroll provider the best way to clinch #1 and stay there forever is by beating everyone else at customer service. You have the pricing, you have the software, you have the internal operating procedures already in place. Now put fear in your competitor by making it impossible to meet, much less beat, the service you provide.

I end this review with the same question I started with...IS "product" a piece of software or the service provided by your company or the combination of the two?

Sincerely,

Kent Snyder

Barbara
Calificación general
  • Sector: Aerolíneas/aviación
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Defects everywhere

Revisado el 29/12/2019

No customer service, call in with an issue and days for resolution

No customer service, call in with an issue and days for resolution

Puntos a favor

Nothing, Defects everywhere . Tax calculations incorrect

Desventajas

Cumbersome, payroll always delayed, just slow

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UKG Pro

Razones para elegir ADP Vantage HCM

Product sun setting

Razones para cambiar a ADP Vantage HCM

Price and banking
Jessica
Jessica
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

A Popular Choice

Revisado el 27/8/2019

Overall, I like using it. A lot of companies use ADP so I have paystubs from two different jobs on...

Overall, I like using it. A lot of companies use ADP so I have paystubs from two different jobs on file which was confusing for a second but overall is convenient when you need to pull paystubs.

Puntos a favor

The quick selection buttons on the home page make for easy navigation over using the navigation bar. Lots of tied in features. For example, you can integrate "my learning" if everyone needs to watch a video or do a quiz, etc. You can also punch in and out, have different work codes, etc, in the same software so it's got a lot of functionality.

Desventajas

Before we switched to ADP Vantage altogether, we used ADP for work and the vantage portal to log in from home and I consistently had a lot of problems with it. It didn't make a lot of sense why my logins would be different between the two. It seems more streamlined now. The navigation can feel a bit clunky compared to gusto but it has a ton of pages and info which is also nice.

Usuario verificado
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Reliability Starts with ADP

Revisado el 1/6/2023

Puntos a favor

is very easy to use, very reliable, and all the payroll information needed in one software

Desventajas

There is nothing I disliked, very helpful and useful

Mostrando 5 opiniones de 185 Todas las opiniones

Preguntas frecuentes sobre ADP Vantage HCM

He aquí algunas preguntas frecuentes sobre ADP Vantage HCM.

Los clientes habituales de ADP Vantage HCM son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

ADP Vantage HCM admite los siguientes idiomas:

alemán, chino, español, francés, inglés, neerlandés, polaco, portugués, ruso, sueco, ucraniano

ADP Vantage HCM admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

No tenemos información sobre los tipos de integración de ADP Vantage HCM

ADP Vantage HCM ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Base de conocimientos, Asistencia telefónica

Categorías relacionadas

Ver todas las categorías de software encontradas para ADP Vantage HCM.