ADP TotalSource

Puntos a favor

The software is easy to use and makes things so much more simple in day to day operations. I find it more user friendly then the competitors software I have used in the past.

Puntos a favor

I love the fact that all my HR and payroll items are consolidated with one system. I enjoy all the HR features that ADP offers and have used them quite a bit when I come across HR issues!

Puntos en contra

I would love to see improvements in ease of use when running reports. I've used ADP Run in the past and loved how easy payroll reports were ran there.

Puntos a favor

ADP totalsource is very easy to use for users and admins alike but is expensive compared to other products in the market. It is a comprehensive employee database with easy to access information.

Puntos en contra

The reporting is very extensive but not always easy to use and can become bogged down with too much information. We pay for our health insurance directly through totalsource and there is no easy way to pull a single report that shows total payroll + benefits cost for the whole company by employee. There are individual employee PDF reports that show total compensation but these are not very helpful for analysis.

Puntos a favor

PTO tracking was pretty good. And good healthcare rates. They consulted when we had an issue with a bad employee. That's about it.

Puntos en contra

Everything. The system is full of bugs and errors. Running payroll takes about 30 steps. The support team, when actually available which wasn't often, never had answers. We have gone over a year and still have not had a simple employee manual, which was promised the first month. They knew we had employees in California since the beginning, and our dedicated Payroll support person said 1 year later, I didn't know you had employees in CA when we asked why it wasn't available in a dropdown. Our HR support person rarely responds to emails. We keep getting late notices for non-payment from the unemployment services office (which ADP is supposed to pay on time). Employees pay was randomly changed without our notice. The benefits selection process for our employees was a joke—numerous broken links in the system. They weren't even provided a simple explanation of benefits for the plan options. I could go on for days and days about the ridiculous number of errors broken promises. Sorry is all we get, with no resolution. Its a lot of money to pay with NO value. Or a "that's an upgraded feature" despite it being promised by our sales team. The only services that work are the 3rd party solutions they use (which are a lot).

Puntos a favor

It streamlines the payroll process and makes the job very easy and efficient. I would recommend to any accounting manager

Puntos en contra

I have no complaints about ADP at this time. All employees have the ability to login and see their own accounts